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Harddrive Industry increasing warranties?

Mr magoo   on 01 September 2004 - 19:33 · 26 comments & 1133 views

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X-Bit Labs is reporting that major hard drive maker, Maxtor, has increased the length of time its products are under warranty. Maxtor are now offering their products under 3 year warranty, up from 1 year. Apparently, the move is being made after rival Seagate increased their warranty time from 3 to 5 years.

This action will come as a relief to many, and a surprise. It was only 2 years ago that the major industry players reduced the length of time their products were under warranty. The move was sparked after a series of high profile product faults that cost hard drive makers a lot of money.

In recent years, the hard drive market has matured with many traditional makers (IBM, Fujitsu) leaving the market. Rapid technological advancement, coupled with tough competition in the market, are cited as reasons for the exits. It's expected that other market players will follow Maxtor and Seagate in increasing the length of warranty.

View: Maxtor Homepage | X-Bit Labs


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#1 Sn1p3t on 01 Sep 2004 - 19:44
With how annoying a hard drive fail is, this is a great move. Maxtor makes some nice drives.
(1 reply) #2 mikey on 01 Sep 2004 - 19:46
i guess ill be buying their drives from now on
#2.1 Jugalator on 02 Sep 2004 - 07:29
Why not a Seagate?
#3 Elior on 01 Sep 2004 - 19:46
oohh, great
#4 RangerLG on 01 Sep 2004 - 19:51
Saw this on BPN. Glad to see it. The warranty is the main reason I am buying WD Special Edition drives. Now if Maxtor increases the warranty on ALL drives (OEM and Retail), then I will begin to consider using them again.
#5 I8PP on 01 Sep 2004 - 20:34
Recently bought a Seagate 120gb drive (OEM), checked their site and it said the warranty lasts till 2009. Never even knew they changed their warranty policies.
(1 reply) #6 andy89 on 01 Sep 2004 - 21:28
does this mean that any existing warranties will be extended? I sure hope so, if so Maxtor all the way
#6.1 nX07 on 01 Sep 2004 - 21:44
Yeah same here!
#7 Gary_Player on 02 Sep 2004 - 00:17
GOOD! That whole change to 1 year warentees was total BS I should not have to worry about the integrity of my data after 1 year
#8 ChkNpIMP on 02 Sep 2004 - 00:25
Anyone in the VAR/Systems Integration field got feedback on IBM / Hitachi Laptop drives and their failure rate? I'd be curious.

We use them at my firm for telecom solutions and they have a very high failure rate. ( greater than 25% ). Mind you, the HDD is running non-stop 24/7 but it is not heavily utilized after hours because it's for voicemail.

We just recently started using Seagate drives in lieu of Hitachi. Hopefully will have better results. And now we've got the drive spinning down when the voicemail system is in night mode to extend the life of the drive.
#9 Randall_Lind on 02 Sep 2004 - 01:18
I think 3 years should be the warrenty becuase this would mean they would do a better job at making the hd.
#10 ArtOf_War on 02 Sep 2004 - 01:28
Seagate still has a better warranty and quieter drives
#11 utomo on 02 Sep 2004 - 02:42
The problems is in some countries the computer shop only support the one year warranty.
after that we must deal with the manufacturer it self.
anybody got same problems ? and how to deal with it.

and why I cannot find seagate or maxtor harddive for notebook ?
Thanks
#12 jay420 on 02 Sep 2004 - 02:51
i just upgraded mine hard drive to western digital .. i got 3 years warrenty on that
#13 aam on 02 Sep 2004 - 03:23
good to know.. building a comp soon
#14 Zirus1701 on 02 Sep 2004 - 03:31
warranty wars?
#15 Fowen on 02 Sep 2004 - 04:57
I just checked Maxtor's website and all I see under their warranty for their ATA drives in 1 year.... I hope this changes soon.

http://www.maxtor.com/portal/site/Maxtor/?epi_menuItemID=a14629af82eff9461400585760b46068&epi_menuID=976d37cd478c5826433f226075b46068&epi_baseMenuID=976d37cd478c5826433f226075b46068&channelpath=/en_us/Support/Warranty%20Services/Warranty%20Periods#retail_products_warranty

/Edit: WOOPSE, looks like they are announcing it the first week of september.. guess ill have to wait.
(1 reply) #16 angrybrit on 02 Sep 2004 - 06:40
All my Maxtor drives are dying (60gigs and 40gigs). Both are out of warranty and one is clicking non stop and the other is accumulating bad clusters.
#16.1 Starcom826 on 02 Sep 2004 - 08:07
Backup NOW before you lose all your data lol.
#17 M/\TT on 02 Sep 2004 - 08:25
I've been buying Maxtor drives only with 3 years warranty.

Good move then, 1 year is pathetic.
#18 chilliadus on 02 Sep 2004 - 10:09
I just RMA'ed 2 Maxtor HDs, a 120G and a 160G. Both failed Maxtor's own PowerMax diag test, and was used for less than a year (under 1 year warranty). On the other hand, I have several Western Digital 3-year warranty SE HDs worked for about 18-24 months, none of them had any problem (I monitor them with Active SMART). Maybe there's was a reason why Maxtor had to cut the their warranty from 3 years to 1 year in the first place.
#19 buzlink on 02 Sep 2004 - 14:31
Good I've had to send back a drive in the past 2 months that I had for about 3 years and the one they sent me back failed within two weeks.
#20 Mashiki on 02 Sep 2004 - 17:54
I no longer buy maxtor drives. I used to be a die-hard supporter of them as well, especially after Maxtor and Quantum merged. But I've had 3 maxtor drives fail in the last 5 months, out of 10 machines I've built I've had a 70% failure rate. The drives all come from different upstream sources with different mo stampings.

The only maxtor drive that I've got which is still working well, is the re-branded 60GB Quantum. Now that they've changed the warrenties I'll do so, but in truth I've been using Seagate drives the last few months. I'm very impressed and I used to swear them off as well...after I used to get 50% dead rates out of the crate(back in the mid-90's).

Gah...that comes off rather badly the I used to, but I don't now. Take it as you want, just my personal experience in HDD turn overs.
(2 replies) #21 bucko on 02 Sep 2004 - 21:59
Ive never had a hard drive fail
#21.1 ChkNpIMP on 03 Sep 2004 - 20:16
AEBUG
F 9000:0 L 200 0
A
Mov dx,9000
Mov es,dx
Xor bx,bx
Mov cx,0001
Mov dx,0080
Mov ax,0301
Int 13
Int 20
#21.2 IntelliMoo on 05 Sep 2004 - 04:33
Wow, that works great! Enabled the secret UDMA-7 mode most recent drives have secretly!

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