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Apple store takes reviews--but not of its own stuff

Daniel Fleshbourne   on 05 November 2004 - 10:21 · 50 comments & 3337 views

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Customers visiting Apple Computer's online store can now post their own reviews of the products they buy--unless it's the latest iPod. That's because, though users can offer their takes on a variety of Mac and iPod gear from other companies, Apple automatically gives its own products a top "5-Apple" rating.

Apple allows customers to assign their own ratings, from one to five stars to products from other companies, such as iPod cases and speakers. In a frequently asked questions page, Apple explains its thinking. "We give all Apple products a rating of '5 Apples' because we think they're great," the company said. Apple went on to say, "Would you trust us to display less-than-perfect ratings on our own products? We didn't think so," but deleted that line Thursday afternoon. An Apple representative declined to comment on the reviews policy.

View: The full story
News source: c|net


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(3 replies) #1 NimrodUK on 05 Nov 2004 - 10:23
*Sigh* If there products are so great, why dont they let us users give our views, surely if its so great it would end up getting 5 stars from us...

Yet with poor battery life and poor sound quality, the iPod wont be getting 5-stars from me.
#1.1 cyansky on 05 Nov 2004 - 15:22
How do you get poor sound quality from the iPod? It's just a player translating the data into analog signal. Like every other player. Do you not realize the headphones are the problem there?

Of coarse, for $500 I do think they should ship with headphones beyond compare.
#1.2 JaggedFlame on 05 Nov 2004 - 16:41
If that were the case, why does it matter what sound card you buy for your computer?

Creative audio players have a better signal-to-noise ratio than iPods do. In addition, Apple has not built a custom equalizer into their iPod, which is really the killer for me.
#1.3 thomas997 on 06 Nov 2004 - 05:26
1.1:

Yes its converting digital into analog. BUT some players do it better than others, this has to do with the built in DAC. You can buy DACs for thousands of dollars, so quality will obviously vary from player to player, usually scaling with price. This is not the case with the Ipod. (It also amplifies the analog audio, which can degrade/alter the sound even more)

It really does have average audio for its price. Last time I checked nomad zen was at or near the top.

Their stock headphones will probably be to crappy to tell, but get something decent. Even for under 100$ you can get great headphones (if you shop around and read reviews).
(4 replies) #2 Sn1p3t on 05 Nov 2004 - 10:34
So egotistical

iPods are overpriced (but visually stunning) paperweights that lock you into their standards. I can get an iPod type MP3 player that allows me to download from a variety of music stores.
#2.1 noyb on 05 Nov 2004 - 13:28
Whilst being locked into WMA rather than AAC+Fairplay, not a great example really was it.
#2.2 Fagutish on 05 Nov 2004 - 16:40
QUOTE
Whilst being locked into WMA rather than AAC+Fairplay, not a great example really was it.


But it is!

If you buy an iPod the only online music store you can purchase from is ...iTunes

But!

If you buy a "Plays for Sure" WMA9 compatible music player you get to chose from not one but many (i cant count sorry) music stores

But yes it would be nice if somebody did both, but i dont think it will happen
#2.3 aristotle-dude on 05 Nov 2004 - 17:21
Well WMA players are ugly paperweights that lock you into the WMA DRM, WMP and the windows platform.

Your "variety" of stores all offer exactly the same thing with the "same" DRM/features. It's a bit like elections in the former USSR or China where people would have to choice of two candidates but both were Communist.

WMA DRM also has not been cracked so you cannot play those protected songs you bought on linux for example or players that don't support DRM.

The fact that iTMS exists means you windows users have a "choice" of either Fairplay iTMS or WMA DRM. Without the Fairplay DRM, you would have "less" choice and the DRM on the WMA stores would still be really restrictive if Apple had not launched iTMS to compete with services that existed before using WMA DRM.
#2.4 SquareSoft0 on 06 Nov 2004 - 22:27
MP3, pirate, Nomad, 'nuff said.
(1 reply) #3 idoia on 05 Nov 2004 - 10:35
typisch Apple
#3.1 Krankerz on 05 Nov 2004 - 14:24
pish posh
#4 Sjokkel on 05 Nov 2004 - 10:36
Maybe if an ipod was worth 5 stars, my Ipod would not be on a friends desk all lonely and forgotten.
(2 replies) #5 Phillip on 05 Nov 2004 - 10:40
Okay so I can see people complaining, but I don't see other companies offering you the chance to review their stuff on their own site. (This doesn't include sites like Amazon, since they just resell it). Of course Apple will give themselves 5 "apples". They make the god damn thing. Its marketing. Every company does it. So Get over it.

Last edited by 25808 on 05 Nov 2004 - 13:36
#5.1 cyansky on 05 Nov 2004 - 15:25
Yeah, I don't recall ever seeing bad marks on a companies website pertaining to their own products. Flame Apple if you want, that's marketing though.
#5.2 Jstphish on 06 Nov 2004 - 16:49
[EDIT]Deleted[/EDIT]

Last edited by 11680 on 06 Nov 2004 - 16:55
#6 Zeni on 05 Nov 2004 - 11:03
"We make it, it's great! And you get no say.... so don't even bother."

Gotta love Apple for being so "Open Minded."

Funny if you think about it, considering their slogan is "Think Different."
(3 replies) #7 nojetlag on 05 Nov 2004 - 11:12
How arrogant, but it seems to fit in the world of George W.
#7.1 Sn1p3t on 05 Nov 2004 - 11:20
Iraq War Rating: 5 out of 5

#7.2 STV on 05 Nov 2004 - 11:55
national deficit rating: 5 out of 5 Dubyas (awards given by bush)

STV
#7.3 MegaManXcalibur on 05 Nov 2004 - 18:44
Using the Constitution to whipe his *** under the PATRIOT Act 5 out of 5 dubyas.
(5 replies) #8 Wolfsglen on 05 Nov 2004 - 11:53
What a load of crap, and people say MS are the only arrogant jackasses!
#8.1 STV on 05 Nov 2004 - 11:56
actually, ive never heard or read that people think that MS are arrogant, but i do think that apple and especiall steve jobs are too elitest and arrogant for my tastes

STV
#8.2 Wolfsglen on 05 Nov 2004 - 13:51
I've seen plenty of people here calling MS arrogant (amongst other things) Usually goes hand in hand with most firefox/ie/linux/windows/apple threads where the fanboys from all sides start crusading
#8.3 8-n-1 on 05 Nov 2004 - 15:37
QUOTE
actually, ive never heard or read that people think that MS are arrogant,


Here, let me bring you up to date:

http://news.com.com/2100-1001-269467.html?legacy=cnet

http://www.activewin.com/articles/general/1/article_94.shtml

http://www.winnetmag.com/Article/ArticleID/18832/18832.html

http://searchwin2000.techtarget.com/originalContent/0,289142,sid1_gci821191,00.html

http://www.brama.com/survey/messages/14669.html

http://www.theinquirer.net/?article=4440


... a search for Microsoft and Arrogant results in over 89,000 matches.
#8.4 Arcticflare on 06 Nov 2004 - 12:52
Errr... googling for apple and arrogant gives over 81,200 results. (in 0.23 seconds no less) ^_^

Macintosh and arrogant gives 49,200.

Not bad for a company that last I heard only had 4% market share.
#8.5 Novex on 06 Nov 2004 - 13:20
QUOTE
Errr... googling for apple and arrogant gives over 81,200 results. (in 0.23 seconds no less) ^_^

You may be getting mixed results there, try 'apple arrogant -microsoft'

a mere 26,600 results (but in 0.40 seconds :o )

On the actual story (cause Im too lazy to re-post :p ) I reckon this is *really* bad marketing on the part of Apple. If they're not gonna play fair then they shouldnt have the system at all. Alternatively, they should have it for third party products only and disable it for their own, not give them a default of 5 stars

It's low, sneaky, immoral, unfair and very much against the widespread cultural belief of Apple being one of the major companies 'standing up' to Microsoft's so called "monopolising".
#9 joseph0324 on 05 Nov 2004 - 12:10
Microsoft or Apple are all meant to do anything to make money and that's not what we should blame them about.

Since when was Apple a nice and generous company?
(5 replies) #10 jagedEdge on 05 Nov 2004 - 12:23
I don't see Microsoft allowing people to rate their products in their shop. If you want ratings, go to other places, but Apple isn't going to allow jackasses that hate Macs for really no reason at all desecrate their shop with bad ratings for their products. Get over it!
#10.1 Wolfsglen on 05 Nov 2004 - 13:53
But jackasses that hate the other products can desecrate them freely with bad ratings instead?

Good logic
#10.2 Korgun on 05 Nov 2004 - 14:21
If you are going to let customers review products you are selling on your site you let them review ANY product they want to review, not just the ones you want them to.

To me it just shows insecurity in their products. If they don't trust their products enough to let people to revieew them obviously they are sub par to what competitors are offering.
#10.3 jagedEdge on 05 Nov 2004 - 21:20
Yes, they can, because those are other people's products. It doesn't happen that often on Newegg, so obviously it's not a problem if they're only a reseller.

The problem occurs when people who have an irrational hate for a company's products go on their site and starts saying bad things about it. I've met plenty of people who hate Apple products for no reason. They just think that because it's different, it's bad. If there were only intelligent people who could give good reviews, then Apple would probably allow people to rate and review their products.
#10.4 JaggedFlame on 05 Nov 2004 - 21:56
QUOTE
The problem occurs when people who have an irrational hate for a company's products go on their site and starts saying bad things about it. If there were only intelligent people who could give good reviews, then Apple would probably allow people to rate and review their products.


Oh, okay. So it's bad for Apple to allow reviews of their own products because of irrational hatred, but **** all the other guys, right?

What's the point of reviews at all, then?
#10.5 Arcticflare on 06 Nov 2004 - 12:58
I just think that if you are going to pad the results for your own products in your favor, you shouldn't be hosting the review system.
(1 reply) #11 Korgun on 05 Nov 2004 - 14:12
You would think they would let their customers decide if their products are great or not… but yea, what a great way to fool apple fans to think that apple products are truly great….

Some call apple’s behavior marketing… I call it propaganda.

btw i'm a fan of apple products, i have a 40 gig 4g ipod which i love. I just can't stand their propoganda, annoys the hell out of me
#11.1 blademaster on 07 Nov 2004 - 03:11
yeah true not everything they make is perfect
(3 replies) #12 Jack31081 on 05 Nov 2004 - 14:58
We're all bitching about how Apple is arrogant and isn't giving the customer the ability to review their products on their store site.


Name ONE other company that allows customers to review their own products on their website. I'm not talking about resellers, but company stores.

Name one.
#12.1 JaggedFlame on 05 Nov 2004 - 16:46
That's not the point. If you don't trust your own products enough to stand up to customer reviews, it's hypocritical that you allow customers to review other products as well.

Most companies don't have ratings for other products, either.
#12.2 Arcticflare on 06 Nov 2004 - 13:00
Agreed. That's not the point at all.
#12.3 Jstphish on 06 Nov 2004 - 16:50
[EDIT]Deleted[/EDIT]
(2 replies) #13 oik on 05 Nov 2004 - 15:21
yes, apple should open the reviews of their own computers to all the users who visit the apple store. who cares if a million trolls go to site and "review" them as 1/5?
#13.1 Zeni on 05 Nov 2004 - 16:30
Exactly, whether 1000s of trolls give it 1/5. Or Apple themselves giving it 5/5, it's really not proving anything.
#13.2 thomas997 on 06 Nov 2004 - 05:37
Why would trolls waste time giving a product they dont have bad reviews?

The only people I see actually going and writing a review, would be ones either really pissed off at how ****ty the product is, or ones that are really happy how great it is.

1/5 troll reviews saying, "total sh*t, f*cking crap" etc would be deleted...
(1 reply) #14 Mav Phoenix on 05 Nov 2004 - 17:53
The whole thing is rather stupid.
#14.1 oik on 05 Nov 2004 - 18:18
not really... since apple sells more than just computers on their site (printers, cameras, speakers, etc), if you could open the reviews up to include a rating, a short description of why, and etc, like amazon or someone similar, it would be a pretty good idea. though if i had my way with it, i'd tell the guys who work on the apple store site to start googling for reviews by relatively unbiased authors (newspapers, magazines, well known websites)
(1 reply) #15 Dark_INk on 05 Nov 2004 - 18:21
lol- even the official xbx mag rates some microsoft games low- apple needs to grow up methinks.
if they're not going to allow ppl to rate apple products they should have just quietly remove the rating feature and avoided this problem- it shouldn't have even been implemented in the first place, who was the genius behind it?
#15.1 Arcticflare on 06 Nov 2004 - 13:03
lol. That just means Microsoft's gaming department is a little bit more ahead in the consumer manipulation scheme than apple. Hey, maybe I'm being too paranoid, but I think it's realism.
#16 MegaManXcalibur on 05 Nov 2004 - 22:32
To put is bluntly this is very stupid. What is the point of looking at reviews if they are fixed by the company that sells the product? And what is the point of only being able to review products from other companies on the Apple web page?

"Sure the iSkin for the iPod is reviewable becasue it's not made by Apple and therefore may not be perfect but we know all are products are absolutly perfect so we won't both our customers with the hassle of being able to review them." -Hypothetical Quote

For some reason I fail to find the logic here. If your going to allow reviews of products on your site make sure that people can review everything, not just things made by thrid parties that are sold through the store. If your not going to allow reviews on every product on your page, including your own, then don't allow any reviews at all.
(1 reply) #17 Ponto Danderfluff on 06 Nov 2004 - 12:39
I've read some people here justifying this petty Apple behavior with remarks such as "this is marketing" and, presumably, that's that.

Well, yes and no.

From Apple's perspective (and the flock of PR and marketing gurus on its payroll) this is probably marketing.

From my point of view as a potential client, this is very bad marketing. In the relationship I may - or not - engage with Apple, I have the power -- although for too long, firms such as Apple (in any given industry field, this is not restricted to computing) tried to take that power from me (the consumer) and enforce 'top-down' its conception of the exchange (i.e. its products against my money), aided in that by the PR parasites assuring Apple that it was on top, while I was down.

This kind of attitude is actually a pale echo of a certain type of interventionist economies in recent history, and it's therefore not a big surprise if Apple is performing so bad in terms of market shares (in that respect, it's not a surprise either to find Al Gore among the members of the board, but that's another story).

I just love that bit where it says:

QUOTE
"We give all Apple products a rating of '5 Apples' because we think they're great,"


Well, I have news for you: whenever you're addressing the people out there in order to convince them to spend their hard earned money on your stuff, the only person entitled to think if your products are great or not is the consumer.

It was always true, albeit regularly ignored without to much trouble. However, with the new ways of communication coming to - mature - age, particularly with the 'blogosphere effect' (do you think that CBS/Dan Rather's preposterous 1971 word 2000 documents would have been exposed 4 years ago? Naah, me neither) this kind of down-your-throat marketing is suicidal.

And when bad companies can be pushed out of business as a direct consequence of their bad behavior, that's good news for the consumer -- that is to say you and me.

As for Apple's one-sided dialog with its consumers, I suggest the people in charge go google for "the cluetrain manifesto" and read it.

Because if they don't, their competitors and their consumers sure will.
#17.1 SquareSoft0 on 06 Nov 2004 - 23:09
I HAVE THE POWER!!!
#18 superterran on 08 Nov 2004 - 23:41
Apple Store :: iPod Photo 60GB :: Rating: out of 5

Well, here it is; the player you've all been waiting for! This new iPod features a high res lcd screen - supporting up to 16bit colors! It's also our only iPod with a massive 60GB Hard Drive; not to mention you can view album art and picture slide shows!

But... The battery problem still isn't completely resolved, you're locked in with buying from the iTunes Music Store, and if you have genetically enhanced hearing, you'll think it sounds like ****. We should have shipped a better sounding headphone, but we're trying to turn a profit here.

Our review squad has been using the new iPod for about a month now, and we can tell you - the lcd screen has this nasty habbit of cracking... and the apple wheel? it broke off on jim.

As a company, we just can't reccemend this product - our iPod sucks; don't buy it.


...or apple won't write a review; either way. The Apple Store is designed to sell apple products; it would be assinine to give the products they're trying to sell a bad rating... they want people to think they sell good products.

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