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Announcing (English only) support for Vista CPP participants

Steven Parker   on 14 December 2006 - 13:57 · 8 comments & 4512 views

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Nick White of Microsoft writes on the Windows Vista Team Blog: We're pleased to announce the addition of best-effort phone support (in English only) to North America CPP participants of the Windows Vista Customer Preview Program (CPP) using English-language versions of early test builds of Windows Vista (Beta 2, RC1 or RC2).

This is another step in our process of ramping up preparations for the 30th January general availability of Windows Vista. We'll of course begin offering product phone support to the general public on the first day of Windows Vista's availability.

For all CPP participants, the newsgroups remain the most valuable channel for finding helpful information on general issues related to Windows Vista.

Volume License customers looking for Windows Vista Enterprise- or Professional-level support today should visit the Microsoft Windows Vista Solutions Center and the Windows Vista Help & Support page.

View: Full Article with telephone details & availability

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(1 reply) #1 Sn4k36 on 14 Dec 2006 - 14:32
Damm that means i'll have alot of work for me when i start taking the phones calls on this.. Since i do start my training for windows vista tech support on monday, an it'll be a month long training....
#1.1 Overlord_Yogi on 15 Dec 2006 - 02:19
What group, morning or evening? ^_-
(2 replies) #2 Croquant on 14 Dec 2006 - 16:20
Why are they offering support for the betas and RCs when the Final build has been out for weeks?
#2.1 Sn4k36 on 14 Dec 2006 - 16:25
God knows... Maybe they thing that us vista tech support guys/gals won't have enough work on are hands..
#2.2 K3vlar on 14 Dec 2006 - 19:21
Because if you're not a TechNET or MSDN subscriber, and havn't bought retail, then you don't get a free upgrade, but the CPP licence is valid until June. I'm sure there are many people still interested in using their CPP copy until it expires, Beta or not.
#3 Netrack on 14 Dec 2006 - 17:07
This should be easy for them

" Hi im running beta 2 and cant get X to work"

"Sir please upgrade to RC2 then call if it doesnt work"
#4 Mindlink on 14 Dec 2006 - 18:49
nah, they'll just release Beta 2 sp2 LOL!
#5 Angel Blue01 on 14 Dec 2006 - 22:51
Good, I didn't waste my time downloading and testing RC1.

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