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'Craplets' could damage Vista launch: Microsoft exec

Daniel Fleshbourne   on 11 January 2007 - 17:18 · 37 comments & 16987 views

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A senior Microsoft Corp. executive says the company is concerned that uncertified third-party software loaded onto new computers by manufacturers could hurt the launch of consumer versions of its Windows Vista operating system later this month.

In a discussion Tuesday night at the Consumer Electronics Show in Las Vegas, the Microsoft official told CBC News Online, on condition of anonymity, that the world's largest software maker is frustrated by legal shackles that prevent the company from restricting what kinds of software major computer makers install on new PCs. "We can't do anything about it because it would be illegal," the executive said in reference to restrictions placed on the company following a U.S. federal anti-trust lawsuit against the company.

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News source: CBC

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(2 replies) #1 WelshBluebird on 11 Jan 2007 - 17:22
YAY!! Finally, someone sees common sense lol.
#1.1 MadDog on 12 Jan 2007 - 06:00
Yeah... Why can they not ship systems with either: a) nothing installed AT ALL and include an OS CD and a "craplet" CD or b) just install the base operating system and include a craplet CD.

I spent quite a while stripping all the junk off my parents' new Dell PC. When I get a new workstation at the office the first thing I do is format it and install what I want. Lawyers sue MS complaining about freedom of choice... What about the choice of not having anything extra loaded.
#1.2 Slugbait on 13 Jan 2007 - 07:16
Quote - (MadDog said @ #1.1)
Yeah... Why can they not ship systems with either: a) nothing installed AT ALL and include an OS CD and a "craplet" CD
An OEM cannot support that type of system, the call center costs would be astronomical. And no, they can't believe you when you say you're "an expert" and can do it yourself. Besides, time=money, and the number of hours it would take for Average Joe to install the OS, then the chipset drivers, then the hardware drivers, then...you get my drift...ends up costing the consumer more than the system itself. The customer want to plug in and GO, so the most effective and economical solution is SysPrep (or whatever they're using now) plus a recovery CD for that 85% who will soon have their systems either hopelessly screwed up, or compromised.
Quote -
...or b) just install the base operating system and include a craplet CD.
Those craplets are actually paid for by the craplet companies to be pre-installed on the systems. For example, the first thing I would do with a parent's Dell is to remove Norton with extreme prejudice...but Norton is hoping for new subscribers by including a "trial", so Dell gets a gratuity. All these craplets installed gives the customer a feeling of value...remember in the early '90s when computers wree advertised with $800 of free software? Similar thing today. If those potential Mom-n-Pop subscribers don't install it from an included craplet CD when the system is new, the probability they will become subscribers is less than 2% (down from 10%...of course, excluding those who simply let their 6-month trial expire).

Last edited by Slugbait on 13 Jan 2007 - 07:22
(1 reply) #2 vetmarkjensen on 11 Jan 2007 - 17:30
Poor Microsoft. They are legally unable to restrict OEMs into exactly what third-party software is allowed and disallowed.
#2.1 +Brandon Live on 11 Jan 2007 - 20:37
Quote - (markjensen said @ #2)
Poor Microsoft. They are legally unable to restrict OEMs into exactly what third-party software is allowed and disallowed.


More than that, I think many here are frustrated at being unable to impose any kind of standards for the software that is installed (like quality, system start-up time for new Vista machines, code signing, DEP support, etc). It makes it difficult to ensure that users are getting a good Vista experience on their new machines.

Another part of the problem is that these OEMs often like to make their third-party add-ins (usually paid agreements with said third-parties) "look like" part of the default OS install, and I believe Microsoft is typically restricted from preventing that.
#3 reactionary007 on 11 Jan 2007 - 17:39
craplets.... thats awesome

i know my newer HP came with tons of craplets.
#4 figgy on 11 Jan 2007 - 17:42
The first thing I usually do after I get a new computer is to take a screenshot of device manager.
Next I download all drivers from the manufacture's site.
Create a test installation on a seperate partition.
If I find some drivers missing in the new installation I can go back to the original install and figure out what is missing.

When everything is fine, I just create a custom installation with all the drivers slipstreamed.
Then reformat the machine and do a clean install.

All this work to remove all the crap software I don't want.

My 2002 machine still boots within 15 seconds & I never had a virus infection in past ten years.
(1 reply) #5 RanCorX2 on 11 Jan 2007 - 17:52
when i get a new machine the first thing to go is norton and all those burning, backup programs and internet signup junk.
#5.1 Active-X on 11 Jan 2007 - 21:21
and you get norton in the end
(7 replies) #6 xMorpheousx416 on 11 Jan 2007 - 18:05
Awwwwwwwww, let's all flow tears of sadness. This news is just the worst to start 2007 with. First a new OS that supports the crippling of media use, and now they want to lay down the law on just what others can install with Vista.

When will this mad mad world ever give MS a break and let them rule with a legal monopoly and an iron fist.

Quote -
"One Ring to rule them all, One Ring to find them,
One Ring to bring them all and in the darkness bind them."
#6.1 +Shadowdruid on 11 Jan 2007 - 18:32
Quote - (xMorpheousx416 said @ #6)
Awwwwwwwww, let's all flow tears of sadness. This news is just the worst to start 2007 with. First a new OS that supports the crippling of media use, and now they want to lay down the law on just what others can install with Vista.

When will this mad mad world ever give MS a break and let them rule with a legal monopoly and an iron fist.

Quote -
"One Ring to rule them all, One Ring to find them,
One Ring to bring them all and in the darkness bind them."


Where are they laying down a law? Do you want the crap dell/hp install on your laptop? I bet not.

Where is media being crippled may I ask? DRM? Well thats been in there since XP and its hardly microsofts fault..blame RIAA/MPAA
#6.2 theyarecomingforyou on 11 Jan 2007 - 19:15
If you buy a Dell or HP system then you get the software that they put on - if you don't like it then you don't have to buy from them. It is Microsoft's job to make sure that Vista is stable no matter what software is loaded - if these "craplets" cause problems or stability issues then it is either Microsoft's fault or that of Dell/HP. Either way Microsoft should not have control over what is installed on a new computer... we've already been in that situation and Microsoft abused their position in order to restriction competition. I don't like the crap they install on new computers but I still agree that they should be allowed to put it on there.
#6.3 TRC on 11 Jan 2007 - 19:56
Quote -
It is Microsoft's job to make sure that Vista is stable no matter what software is loaded


Just how do you propose they do that? No OS in the world can do that, be stable "no matter what software is installed".
#6.4 Active-X on 11 Jan 2007 - 21:24
Quote - (theyarecomingforyou said @ #6.2)
It is Microsoft's job to make sure that Vista is stable no matter what software is loaded.


I wonder if even MAC can do that...
#6.5 Xavien on 12 Jan 2007 - 06:08
Quote - (Active-X said @ #6.4)
Quote - (theyarecomingforyou said @ #6.2)
It is Microsoft's job to make sure that Vista is stable no matter what software is loaded.


I wonder if even MAC can do that...


Mac's are an extremely closed system, if anything it should be far easier since Apple 'can' tell people what can be loaded and what can't.

Besides opening OS X to any hardware and any application and watch that much vaunted stability turn to dust.
#6.6 eAi on 12 Jan 2007 - 16:16
Quote - (Active-X said @ #6.4)
Quote - (theyarecomingforyou said @ #6.2)
It is Microsoft's job to make sure that Vista is stable no matter what software is loaded.


I wonder if even MAC can do that...
Mac still isn't an acronym.

If Microsoft want control over how Windows is installed as OEM, they need to make their own PCs.
#6.7 Active-X on 12 Jan 2007 - 18:42
Quote - (eAi said @ #6.6)
Quote - (Active-X said @ #6.4)
Quote - (theyarecomingforyou said @ #6.2)
It is Microsoft's job to make sure that Vista is stable no matter what software is loaded.


I wonder if even MAC can do that...
Mac still isn't an acronym.

If Microsoft want control over how Windows is installed as OEM, they need to make their own PCs.


If one day MS starts that u will be in the front row to bash at them, they steal other's business
#7 guardian_uk on 11 Jan 2007 - 18:09
Thats true, all PC vendors install absolute crap onto the machines. They should not be allowed to do things like this. For example, when u buy a computer from dell, hp, or any of the big brands, they dont give you the installation discfor windows. then, they go and install all sorts of crap, coz they want to force u to use their junk! Even if u manually remove all the extra stuff, and if your machine crashes in the future, and u use the recovery disc that comes with the machine, your back to square one, windows, along with junk! not to mention that u also lose all ur data, since the recovery disc formats ur hdd! Also, i dont know why the companies cant get it into their thick heads that having just one partition is not good practice at all!
#8 Marshalus on 11 Jan 2007 - 18:17
At least x64 Vista requires them to use signed drivers.

Still, that doesn't solve them putting all the crap software on.
(2 replies) #9 SniperX on 11 Jan 2007 - 18:55
Quote -
We can't do anything about it because it would be illegal
Bit late in the day to be recognising laws isn't it? It's never stopped them before.
#9.1 +Brandon Live on 11 Jan 2007 - 20:17
Quote - (SniperX said @ #9)
Quote -
We can't do anything about it because it would be illegal
Bit late in the day to be recognising laws isn't it? It's never stopped them before.


What do you mean by that?

You think that the law says Microsoft should be handicapped versus its rivals because it has been successful?
#9.2 phantasmorph on 11 Jan 2007 - 22:10
Quote - (Brandon Live said @ #9.1)
Quote - (SniperX said @ #9)
Quote -
We can't do anything about it because it would be illegal
Bit late in the day to be recognising laws isn't it? It's never stopped them before.


What do you mean by that?

You think that the law says Microsoft should be handicapped versus its rivals because it has been successful?


Gee, probably he means that Microsoft has been successful through ILLEGAL means, as found in numerous court decisions. You should know this, as a Microsoft employee and all.
(1 reply) Edit this comment #10 Guest on 11 Jan 2007 - 19:37
Of course it's frustrating. When people get computers pre-laoded with garbage a lot of them think its Microsoft's doing and it looks bad on them. The reality is, it's the manufacturer's poor decisions and should look bad on them. Not everyone understand this.

Consumers should get a choice when they buy a computer what, if anything is installed. (Including whether an OS is installed) They can still have the option to have the manufacturer's default set of crap along with Windows but should also have a choice to have just Windows, everything, or nothing.
#10.1 Shining Arcanine on 11 Jan 2007 - 22:12
When I ordered my laptop, I saw a ton of software applications listed on the parts list and I called to get them removed. Dell refused. They told me that if I wanted them off the laptop, I had to remove them when I got it, which would have been fine, if there was not an image of the original installation with all of the junk on it saved on a hidden partition of the hard drive. If it had not been for that antitrust lawsuit, Microsoft would have seen to it that all of the junk was never installed, but since that antitrust lawsuit placed fascist and unconstitutional restrictions on Microsoft, they cannot do a thing.
(3 replies) #11 Aahz on 11 Jan 2007 - 19:51
It's ok MS. The majority of us format that puppy and put a clean install on it straight outta the box.
#11.1 Matt Zander on 12 Jan 2007 - 00:53
How do you put a clean install of Windows on an OEM PC that only comes with OEM recovery disks or a partition of the recovery build?

Unless of course you shell out for a copy of Windows, you can't.
#11.2 NightmarE D on 12 Jan 2007 - 03:15
I think that's what the person meant. Use a copy of Windows they already have to just do a clean install and bypass all that crap you don't need/want.
#11.3 +mrbester on 12 Jan 2007 - 11:55
Quote - (Matt Zander said @ #11.1)
How do you put a clean install of Windows on an OEM PC that only comes with OEM recovery disks or a partition of the recovery build?

Unless of course you shell out for a copy of Windows, you can't.

You don't buy from cheap ass vendors who do that kind of crap is how you do it. What if your hard disk crashes? You lose EVERYTHING. You have to go buy the OS (which you've already paid for BTW) just for disaster recovery.
#12 SkyyPunk on 11 Jan 2007 - 19:56
I don't care too much, as annoying as it is, because it makes the PC cheaper for me...while it is annoying, I almost always wipe a new computer before using it...

However, a normal average user wouldn't know how to do this, and it has become more common that they wouldn't be able to with the resources given to them with their systems.

What seems like would be the best compromise would be to, on first boot, ask the user to agree to have the 'extras' installed, and if they disagree, no install...that way the OEM still gets to toss them on every machine, but the user doesn't have to be bogged down with that crap
#13 Stunna on 11 Jan 2007 - 22:24
The geek squad charges $30 to remove these programs from start up :/
#14 osirisX on 11 Jan 2007 - 23:43
Yeah, OEMs really need to start looking at what they install on PCs. Nobody uses the craplets anyways.
#15 Aero Ultimate on 11 Jan 2007 - 23:47
Indeed, the huge amount of crap (Aol, Norton etc.) that comes pre-installed on pre-built PCs is another good point that speaks against getting one
#16 naap51stang on 12 Jan 2007 - 00:09
I build my own desktop, but the laptop comes from Dell.
I always get a 2nd hard drive, faster than the one that comes with it
since you can usually get a 7200rpm drive cheaper, than "upgrading"
when you buy a laptop. I get the factory drive setup the way I want,
then pop it out, put the new faster drive in, and set it up the way I
want without all the crap that comes on the preloaded one. It stays
in my laptop bag, as a "backup, and then I use the faster drive as
the main one, and backup changed/added stuff to either a thumb
drive or CD. I keep the "original" drive as is until the warranty
runs out, then it gets nuked and mirrored to the faster drive and
kept as a backup.
This procedure has worked very well for the past 3 laptops I've
had. It's nice to have a backup drive with everything, especially
since I use this daily for work, and don't want to be down for any
amount of time.
It would be easier, if the PC companies would just put all the crapware
on a disk and give you the option to install it, but, that wouldn't do them
any good since no one would install it.
#17 Tokar on 12 Jan 2007 - 07:12
Norton products (AV, IS)
MuVee autoproducer
MusicMatch Jukebox
AOL Starter Edition
AOL Toolbar
Yahoo! Toolbar
Netscape Browser
SONIC Burning Suite
Napster
Real Player
Quicktime
Tons of dumb shortcuts to install other crap


The list can go on and on.

I really feel for MS on this one. I hate when you buy new PC's and the first thing I do is spend 1-2 hours removing all the crap they install for my "convenience".

Ya know, I dont mind the software which works with the Media Buttons...which in my case is the CyberLink QuickPlay. Besides, CyberLink puts out a good product and it is a necessary piece of software to work with DVD's. But jeez, when you install crap like Netscape Browser or AOL Browser, however good or bad they are, its just like...I dont need that crap. IE is good enough (except for those who need firefox, of course).

I really wish they would do the craplets-on-cd option. It is just a waste of my time, waste of fragmentation, waste of space, and registry entries to install all that junk.



The funny thing is that when you buy these machines, you see the option for the craplets, but its usually checked and grayed out, meaning you are forced to get it.
#18 ziadoz on 12 Jan 2007 - 08:47
I had to setup 3 computers over the Christmas period which were presents for friends and family. Two of these machines were Dells, and one was a Packard Bell laptop. I've never seen so much pure and utter crap in all my life. The boot times on these machines was terrible because of all the crap included. Getting rid of it took a good hour or so too. I really feel for those not knowledgable enough to understand how to uninstall this crap. It ruins their new PC before they even use it! Its about time vendors were forced to provide the actual Windows OEM CD, without any craplets slipstreamed into it imo.
#19 hardgiant on 13 Jan 2007 - 13:29
1. Format the hard drive

2. Locate Windows XP OEM disc

3. Install with the key that is on the side of the case.

4. Done.
#20 embj on 13 Jan 2007 - 23:07
Why don't OEMs do this instead?

You already have to go through the XP setup thing to tell it what time zone you're in, what users to create, if you want auto updates on, accept the license agreement, etc...well, why don't they let you select what you can install?

They always have the option to customize it, so they could customize it by making a 'craplet' installation page that integrates into it. The page could list what the software does, show you screenshots of it, etc...then, if you want to install a certain program/application, you can check the box, and it'll install it for you. Then, if there's something you want to install at a later date, they could have a 'craplet' reinstallation CD or program. So, say you forget to install PowerDVD, you'll always have the option to install it at a later date.

I know that it ****es me off about having to uninstall all of that crap they put on there. It takes at least an hour to uninstall it all! I had to go uninstall all that crap from a Dell yesterday. As time goes on, it's like they install more and more....

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