Google Incorported is having problems keeping its uptime pledge to some paying customers of its Google Apps suite of hosted services. Little over a month after introducing Google Apps' Premier version, which includes a 99.99% uptime commitment, Google is failing to meet that service level agreement (SLA) for an undetermined number of customers. On Tuesday, users using and not using Google Apps’ reported Gmail availability problems that began in the morning (U.S. Eastern Time) and were declared officially solved for all users early Wednesday afternoon.
This was at least the third significant Gmail downtime incident this month for Google Apps customers, most of whom are small businesses and universities. In all cases, the problems affected an undisclosed number of Premier users, as well as those on the free Standard and Education versions. Customers from all over emphasize they are very satisfied with the quality of Google Apps but are particularly disappointed when it comes to its reliability. Google is currently offering customers the opportunity to try the Premier edition for free until the end of April.
News source: PC World
This was at least the third significant Gmail downtime incident this month for Google Apps customers, most of whom are small businesses and universities. In all cases, the problems affected an undisclosed number of Premier users, as well as those on the free Standard and Education versions. Customers from all over emphasize they are very satisfied with the quality of Google Apps but are particularly disappointed when it comes to its reliability. Google is currently offering customers the opportunity to try the Premier edition for free until the end of April.
News source: PC World
Sure, once it's stable, it will work great for awhile. Then something you don't anticipate happens and blammo...
IMHO, these kind of guarantees should be taken as seriously as rebates from Tiger Direct...sometimes you get what you hope for, sometimes you don't...
All this can be prevented with additional hardware and compliance testing.
I really don't like the idea of net hosted apps, or even the idea of having your data online, I'd rather have my apps and my data on MY system. It doesn't even have to be a google problem, it could be your ISP goes poof and you have no internet for hours or days, what then? YOu can't get work done or you can get at your data. People don't like this idea, and net apps are just being hyped up more and more from google.
Just look at the ever growing size of HDDs and even the move to SSD now. People want their stuff with them not off on some server on the other side of the world. What happens if that large server cluster goes dead, all that data is lost? Or what if it gets hacked? Now that'd be fun wouldn't it.
Best is a combination of both.
So like, what days was it down for?
Yea there was some serious gmail downtime.
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