Neowin.net

I may not live in New York, but I have personally had this happen to me in Canada. When I purchased a Dell XPS 700 system in December 2006, Dell had explicitly stated that we were eligble for 9.99% interest and no interest, no payments for 18 months. However, after the order was placed we recieved a very unprofessional email from a Dell Financial Canada employee asking for my banking information again. After ruling out that it wasn't some sort of scam I sent the information through, and we received the confirmation which stated that the interest had jumped to 28.8% and there was no 18 month no interest, no payment applied. When we tried contacting Dell in regards to the matter, they said that there was nothing we could do and to call Dell Financial Services Canada. After calling Dell Financial Services Canada, they basically told me that "that's the way it goes and you are legally binded to our contract and must pay the 28.8% interest, it doesn't matter what was on the Dell order website".

Needless to say, I won't purchase another computer from Dell again.

Wow, and the stock is still up 3%. Wahoo! Hopefully this doesn't affect the stock badly.

I never had this problem with Dell, but then again, I never financed through them. I always paid upfront with a credit card.

Screw Dell.

Good, now someone needs to look into their Educational/Government/Corporate units and the sweetheart deals they have setup, bribes, stifling competition, etc. Hopefully another State attorney gets the guts to do so and exposes some of the underhanded practices Dell uses.

I was planning to buy a new desktop from them with their financing deal ...

I had this happen to me around Thanksgiving last year. My parents were wanting to buy a computer for my sister, but they didn't want to use their credit card, so I offered to put it on my Dell card. It said 0% interest and no payments for 6 months. About a month later, I got a bill from Dell and they were charging me about a 24% interest rate. I decided to just pay it off outright and I'll never use my Dell card again (i've used it for many years and never had a problem before).

Texas is filing a lawsuit against dell as well acusing them of not fulfilling the correct customer support plans people paid for. Like getting the in-home support only to find out that they only get over the phone support.

Dell seems to be overcharging by a lot lately. I built a PC for $800 this week, a slightly-lesser spec'd Dell was $1500. They don't always give away those free monitors with systems anymore either, which eliminates a major advantage they had.

It used to be that Dell was almost as cheap as home-building, but it looks like home building is once again a cheaper option. HP was just as bad, so I wouldn't exactly blame this on Dell alone.