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Live OneCare Home Page Crashes Internet Explorer 7 x64

Slimy   on 05 June 2007 - 23:33 · 43 comments & 18479 views

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So I’m sitting here trying to get the Windows Live OneCare version 1.6 story up on the front page, and I can’t figure out why Internet Explorer 7 keeps crashing. I’ve never ever seen it crash before. And yet, it always seems to happily commit suicide right before I’m done putting the news article together. I finally track the problem down to the fact I keep launching the OneCare home page to grab the link.

Yes, you read correctly. It would appear that Microsoft’s Windows Live OneCare home page causes IE7 64bit to crash. I took the liberty of downloading Firefox x64 to make sure it had nothing to do with 64bit web browsers in general. Nope, Firefox loaded the page just fine. How embarrassing for Microsoft. The issue has been reproduced on two separate Windows Vista machines with entirely different configurations. Can anyone confirm the issue with IE7 x64 on XP?

Note: On Vista x64, IE7 32bit will load the site correctly.

Screenshot: >> Click here <<
Link: Windows Live OneCare

Post a comment · Send to friend Comments · There are 43 additional comments
(1 reply) #1 +warwagon on 05 Jun 2007 - 23:48
thats is quality
#1.1 Rob on 06 Jun 2007 - 01:10
#2 spartyjohnson on 05 Jun 2007 - 23:48
To me: This should be on the forum.

I use Vista 32 bit, so I cannot confirm. Sorry.
#3 +Kushan on 05 Jun 2007 - 23:50
lol

Whoops?

#4 Barney on 05 Jun 2007 - 23:51
Just tried it, and you are absolutely right............ what quality! Used IE7 64-bit edition........

Last edited by Barney on 05 Jun 2007 - 23:57
(1 reply) #5 ozgeek on 05 Jun 2007 - 23:52
Hmmm. It loads fine for me.
#5.1 Express on 05 Jun 2007 - 23:59
Works fine for me too.
Must be some plug-in on his machine. Care to post a crash dump Emil?
(2 replies) #6 Jugalator on 05 Jun 2007 - 23:56
Hmm, and there are no plugins at work on the site either, like Flash? Just thought of combos of specific Flash versions and their specific site content on that specific browser. But otherwise I dunno and it sounds like a rendering bug. :p But if it's purely e.g. HTML/CSS related for example, it boggles my mind how it could have passed Microsoft's radar. A bit of a mystery...
#6.1 +TCLN Ryster on 06 Jun 2007 - 11:31
Correct me if I'm wrong and this has changed recently, but the last time I checked there were very few 64-bit plugins available for the 64-bit IE. There is still no Flash plugin for example. Which begs the question... why would anyone want to use the 64-bit version anyway if all sites that use flash do not show correctly on it?
#6.2 _dandy_ on 06 Jun 2007 - 13:26
Quote - (TCLN Ryster said @ #6.1)
Correct me if I'm wrong and this has changed recently, but the last time I checked there were very few 64-bit plugins available for the 64-bit IE. There is still no Flash plugin for example. Which begs the question... why would anyone want to use the 64-bit version anyway if all sites that use flash do not show correctly on it?


I'm on XP x64, and I stick with the 64-bit browser whenever and wherever I can. Flash sucks, it's slow and pointless, the less of it I see, the better--as such, IE x64 does a great job at keeping that shyte off my system. I'll use IE 32-bit for youtube, and that's about it. If I can't navigate a site without Flash, it doesn't get my business.
#7 Ap0X on 05 Jun 2007 - 23:57
Its not a bug! Its a feature!
#8 J_R_G on 05 Jun 2007 - 23:58
It did not crash IE on my Vista 64 install just now.
#9 Barney on 06 Jun 2007 - 00:00
I used the 64-bit edition of IE7 on Vista Business 64-bit. No plug-ins.

Crashed like a big dog.
#10 akns on 06 Jun 2007 - 00:07
Just tried on my IE7 x64 edition on Vista. No crashes...
#11 +Ames on 06 Jun 2007 - 00:14
Crashes for me in IE x64
#12 zachdms on 06 Jun 2007 - 00:20
What's the fault bucket information according to the Problem Reports and Solutions center?
#13 Popcorned on 06 Jun 2007 - 00:30
Confirmed.
#14 Tantawi on 06 Jun 2007 - 00:41
First time to disagree on the quality of a pinned post on the front page
#15 shift4 on 06 Jun 2007 - 00:54
Vista Ultimate x64, IE7 x64 - Crashes.
#16 Lasker on 06 Jun 2007 - 01:58
Who in their right mind will use the X64 version of IE7? is basically useless
(3 replies) #17 NCalliari on 06 Jun 2007 - 02:12
HAHAHA! Awesome! It does indeed. MS you suck!

Edit: using Vista Business x64

Last edited by NCalliari on 06 Jun 2007 - 18:22
#17.1 Primetime2006 on 06 Jun 2007 - 13:15
Quote - (NCalliari said @ #17)
HAHAHA! Awesome! It does indeed. MS you suck!


What a troll.

BTW, it works fine. OBV user error.

#17.2 Jugalator on 06 Jun 2007 - 13:36
It's not a user error, too many are affected by it. It's more likely a combination of the "right" settings / editions of the software. A user error would be misusing the software, but I can't imagine that being the case here with so many sharing the problem.
#17.3 NCalliari on 06 Jun 2007 - 18:25
Primtime2006, get your facts straight before you post dumb comments.

My sarcastic put down of MS was just that, a joke. Lighten up a little man, get out a bit.
This is happening to rather a few too many people for it to be user error as you put it.
#18 madmatt on 06 Jun 2007 - 02:13
Tested (Vista Enterprise 64-bit) and no issues whatsoever. Loads perfectly.
#19 astrokat on 06 Jun 2007 - 02:20
So does One Care work on 64 bit now?
#20 Aokromes on 06 Jun 2007 - 02:45
It crashed for me on IE 7 of Windows XP x64 SP2.
(1 reply) #21 Croquant on 06 Jun 2007 - 03:02
Firefox FTW!
#21.1 Buttus on 06 Jun 2007 - 16:35
Quote - (Croquant said @ #21)
Firefox FTW!


+1
#22 ManMountain on 06 Jun 2007 - 03:05
Crashes 64-bit IE7 in Vista x64 Enterprise here! D0h.
#23 alex3299 on 06 Jun 2007 - 03:23
And the Microsoft Home Page may crash computers (BSOD), put them working 100% and refuse to load on 32 bits systems, if you use a ISA Firewall with cache ON, and HTTP Compression enabled, in the Public Interface, but it works fine if you just enable one of this features.

Last edited by alex3299 on 06 Jun 2007 - 03:33
#24 Zaine on 06 Jun 2007 - 03:37
Windows Vista Ultimate x64 here, does indeed crash.
#25 Sanddy on 06 Jun 2007 - 03:45
call me a noob but where did you read that Live OneCare supports Vista x64? From what I see in help Live OneCare Help - System Requirements it clearly mentions that v1.5 does not support x64 Vista. I see that you are talking about v1.6 but did you read somewhere that it supports x64 Vista?

Also that help page says that you need to be logged in as an admin, did you try that?
#26 Nightwind Hawk on 06 Jun 2007 - 04:10
Tried it here on XP x64... yes, it crashes.
(2 replies) #27 +Ames on 06 Jun 2007 - 04:27
@Sanddy: These aren't people trying to install OneCare, this is caused by simply navigating to the OneCare homepage, regardless of whether OneCare is installed or not.

Now the question is why this doesn't affect everyone: Maybe it has to do with whether Protected Mode is off or on (Mine is off and it crashes for example).
#27.1 theyarecomingforyou on 06 Jun 2007 - 08:25
Indeed - protected mode is off in the screenshot.
#27.2 Lant on 06 Jun 2007 - 15:17
Mine is on and it crashes...
#28 +troist on 06 Jun 2007 - 10:40
it crashes on XP x64 too...

http://img120.imageshack.us/img120/8075/iex64crashfz1.png

works fine in the 32 bit IE though o.O
#29 aldrlandon on 06 Jun 2007 - 13:55
Crashes for me too on Ultimate x64.
#30 Betaz on 06 Jun 2007 - 16:57
For everyone saying it doesn't crasy, use the 64 bit version of IE, it does crash. I think a lot of people don't even know about the 64bit version of IE. Even on Vista/XP x64, you use the 32bit version of IE by default because almost no plugins work in the 64 bit version, and on top of that it's quite pointless since your web browser will never utilize enough resources to need to be 64 bit.
#31 rwanauo on 06 Jun 2007 - 19:10
Crashes on Windows Sever 2008 x64 w/IE x64 as well.
#32 toadeater on 06 Jun 2007 - 19:39
#33 [jon] on 06 Jun 2007 - 19:48
I speak as a fairly long-standing member of Neowin and a lurker for longer still (still check it daily), but would like to express my concern about the quality of front page news... Especially this frontpage "NEOWIN EXCLUSIVE" of...... a browser crashing......

Given that Neowin describes itself as a place where "unprofessional journalism looks better", I really think the editors of this otherwise incredible site and forum should be more concerned about what news makes it onto the front page.

Other areas of concern include where "Software News" in the past has consisted of around 4-5 front page articles on minor build updates to utorrent and where the main news has obvious spelling/grammatical errors where the author simply has not bothered reading through their post before dumping it on the front page of one of the world's most popular tech sites which isn't really acceptable.

This is not a personal attack, just a suggestion to the administrators to perhaps put more effort into QA of the news section of the site.

Otherwise, keep up the good work!

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