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iPhone launch marred by activation delays

Daniel Fleshbourne   on 02 July 2007 - 13:20 · 33 comments & 9987 views

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Apple's iPhone launch has been marred by delays in AT&T's phone activation system, leaving some people unable to use their new toy throughout the weekend. People who buy the iPhone, which went on sale in the U.S. Friday evening, are required to activate it through Apple's iTunes software on their home computer. They choose a rate plan, authorize their credit card number, and the phone should be activated soon after.

Apple has said the process should take only a few minutes for people being assigned a new phone number, and "up to six hours" for people transferring a number from another operator. But for some the wait has been much longer, according to postings on Apple's iPhone message board and elsewhere. "It has now been 48 hours and my iPhone is still the prettiest paperweight I own," wrote one frustrated user.

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News source: InfoWorld

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(1 reply) #1 vetneufuse on 02 Jul 2007 - 13:22
oh so we put this up now after apple fan boy's last night claimed this was just anti apple stuff and there was no real issues gota love people who are stuck on one brand...
#1.1 wctaiwan on 02 Jul 2007 - 13:27
I know I'm going to be called an Apple fanboy and have 3 comments replying to this one pointing out my stupidity, but I'll say this: This is a problem with AT&T's activation process AFAIK, there isn't really anything Apple can do about it.

People who dislike Apple, rejoice, Neowin is far from becoming Neomac.

wctaiwan
#2 Powerless on 02 Jul 2007 - 13:32
Someone is missing a [/url]
(9 replies) #3 Budious on 02 Jul 2007 - 13:38
LOL... and someone waited in line for this POS?
#3.1 vetHurmoth on 02 Jul 2007 - 13:44
Just because you don't like it doesn't mean that others share your opinion. Grow up!
#3.2 ir0nw0lf on 02 Jul 2007 - 14:18
Quote - (Hurmoth said @ #3.1)
Just because you don't like it doesn't mean that others share your opinion. Grow up!

And while that may be true, said person has the right to post their opinion, no matter it being for or against the subject. Said person didn't attack anyone here directly. You did. I think someone else needs to grow up.
#3.3 Davebo on 02 Jul 2007 - 15:20
Quote - (ir0nw0lf said @ #3.2)
Quote - (Hurmoth said @ #3.1)
Just because you don't like it doesn't mean that others share your opinion. Grow up!

And while that may be true, said person has the right to post their opinion, no matter it being for or against the subject. Said person didn't attack anyone here directly. You did. I think someone else needs to grow up.


Amen, ir0nw0lf - grow up indeed, Hurmoth!

It's OK to dislike stuff, people. Just because others are critical of certain products shouldn't have to make you nervous about your purchase. If you bought a certain product, then hopefully it's because you've done your research, and not just bought into the hype like most tend to do.

Most people that lash out on forums about product criticism unfortunately are folks that just buy into the hype. Then they become complete spazz's when anyone even mentions said product in a negative light.
#3.4 simon360 on 02 Jul 2007 - 18:11
Quote - (ir0nw0lf said @ #3.2)
Quote - (Hurmoth said @ #3.1)
Just because you don't like it doesn't mean that others share your opinion. Grow up!

And while that may be true, said person has the right to post their opinion, no matter it being for or against the subject. Said person didn't attack anyone here directly. You did. I think someone else needs to grow up.


It's one thing to have an opinion, but it's entirely different to flame, troll, whatever you want to call it by simply saying "People actually lined up for this POS?". There's no reasoning provided, just another useless post from the Apple hating dickwads at Neowin.
#3.5 yert* on 02 Jul 2007 - 19:14
Chill out, it's his opinion Hurmoth. You are the one who needs to grow up
#3.6 Budious on 03 Jul 2007 - 00:48
Quote - (simon360 said @ #3.4)
It's one thing to have an opinion, but it's entirely different to flame, troll, whatever you want to call it by simply saying "People actually lined up for this POS?". There's no reasoning provided, just another useless post from the Apple hating dickwads at Neowin.


Not that much different from blindly praising and defending a product because of brand loyalty.
#3.7 vetHurmoth on 03 Jul 2007 - 01:12
Quote - (simon360 said @ #3.4)
It's one thing to have an opinion, but it's entirely different to flame, troll, whatever you want to call it by simply saying "People actually lined up for this POS?". There's no reasoning provided, just another useless post from the Apple hating dickwads at Neowin.
Couldn't agree more! You can express your own opinion without posting useless garbage like calling the iPhone a POS.
#3.8 Budious on 03 Jul 2007 - 01:57
Quote - (Hurmoth said @ #3.7)
Couldn't agree more! You can express your own opinion without posting useless garbage like calling the iPhone a POS.


How many did you buy? Do you need to defend them so you don't feel ripped off? Please share your experience and praise of the product with us.
#3.9 vetHurmoth on 03 Jul 2007 - 02:08
Quote - (Budious said @ #3.
How many did you buy? Do you need to defend them so you don't feel ripped off? Please share your experience and praise of the product with us.
I bought one. And I don't feel that I was ripped off, again this is opinion, just like yours, which is basically useless since I'm guessing you don't own one and can't really speak from experience.
(1 reply) #4 duntkno on 02 Jul 2007 - 14:52
damn people just need to be patient. right guys?
#4.1 Examinus on 02 Jul 2007 - 17:01
Not when you've spent $600 or whatever.
#5 RiPPA on 02 Jul 2007 - 16:34
I bought mine on Saturday morning. Activated it with no problems, I was already a subscriber. Only took a few minutes to transfer my number and I live in the Philadelphia area too. I had no problems with mine, guess I got lucky.
(8 replies) #6 Croquant on 02 Jul 2007 - 17:24
Now THAT's funny. $600 for a phone that has:

1. No removable battery: You mean we can't take along a spare battery? WTF?
2. No 3G: EDGE is so last year
3. No expansion slot. Go for the 8-gig model and that's it.
4. 5-hour talk time: not enough battery life
5. 2-megapixel camera when other phones have 5-megapixel shooters on board

And now AT&T screwed the pooch.
Wonderful! Where do I sign up?

I'm not even going to mention the lack of voice dialing, voice recording, instant messaging, memory card slot, MMS, A2DP (stereo bluetooth), common Bluetooth file transfer, GPS capability, text copy and paste, video recording with the built-in camera, native games, and support for MP3 files as ringtones because that would embarrasses all you iPhone owners too much. Have a nice day with your pretty paperweight.
#6.1 RiPPA on 02 Jul 2007 - 17:57
1. Why would you need a spare battery for a phone?
2. Wifi is good enough for me
3. Do the ipods have expansion slots? I don't need to be carrying around 10 different cards.
4. 5-hour talk time is more than the avg 4hr talk time on most phones.
5. Show me a phone that has 5 Megapixels? My old phone had 1.3MP. If I want to take real photos I'll use my 8.1MP Sony Cybershot.

And out of all those features u mention the only thing I'm missing is IM, but my old phone didnt even have WLM anyways so I have to use the web browser anyways. I don't need games for my phone... I have a PSP, and I can live without MP3 ringtones. Smartphones are useless to me, I don't use my phone for business. Yea I'll enjoy my nice paperweight more than you

As I mentioned before, I had no trouble activating my 2 iphones. My only con that I have with the phone is I'm forced to use iTunes, which is one of the worst software I've ever used. I'll just wait for those other 3rd party programs to support an iphone.
#6.2 simon360 on 02 Jul 2007 - 18:07
It's actually 8 hours of talk time, and if you need more than that get to a land line. It has better battery life than most phones. 3G networks in the US aren't that common yet. 8 gigs is more than you get with most phones, and if you need more than that, then get a HD-based MP3 player. And finally, do you really need a high-quality camera in a phone? If you want good pictures, use a camera, not a cell phone.
#6.3 +tunafish on 02 Jul 2007 - 18:57
Quote - (RiPPA said @ #6.1)
1. Why would you need a spare battery for a phone?
2. Wifi is good enough for me
3. Do the ipods have expansion slots? I don't need to be carrying around 10 different cards.
4. 5-hour talk time is more than the avg 4hr talk time on most phones.
5. Show me a phone that has 5 Megapixels? My old phone had 1.3MP. If I want to take real photos I'll use my 8.1MP Sony Cybershot.

And out of all those features u mention the only thing I'm missing is IM, but my old phone didnt even have WLM anyways so I have to use the web browser anyways. I don't need games for my phone... I have a PSP, and I can live without MP3 ringtones. Smartphones are useless to me, I don't use my phone for business. Yea I'll enjoy my nice paperweight more than you

As I mentioned before, I had no trouble activating my 2 iphones. My only con that I have with the phone is I'm forced to use iTunes, which is one of the worst software I've ever used. I'll just wait for those other 3rd party programs to support an iphone.



ok heres a phone with a 5mp camera in it
http://europe.nokia.com/A4323297

Camera Specifications

Sensor: CMOS, 5 megapixel (2592 x 1944)
Carl Zeiss Optics: Tessar lens
Focal length 5.6 mm
Focus range 10 cm ~ infinity
Macro focus distance 10-50 cm
Shutter speed: Mechanical shutter: 1/1000~1/3 s

the iphone is quite frankly rubbish. Not only is it so expensive but us people in the uk will again be ripped off with prices. Also not forgetting the fact you cant remove the battery. Then i have to use itunes to use the phone wtf.

i like to carry spare batterys around with me as if your on the move and one dies you replace it and simply leave the other charging etc.
#6.4 bluarash on 02 Jul 2007 - 19:07
I second this. Something this primitive could only be considered "fresh" in the American market. If Apple wants to compete in Europe and more importantly, Asia, they are going to have to make some significant modifications to the unit.

Here are my problems with it:
1. ATT slow speed network and service contract
2. Cost, this thing is expensive for being so average
3. Lacks any true expansion slots
4. No battery plan for replacement (it can be serviced but you will be without a phone, WTF?)
5. Limited bluetooth
6. The display is nice but the phone is ugly
7. a crippled version of OSX that is about as related to OSX as Windows is Windows Mobile, ok maybe Windows embedded.
8. Storage (8 gigs for movies?)
9. lack of responsiveness in UI and lag when typing and making interactions with interface

What is nice about it:
1. a pretty nice display
2. the virtual keyboard is interesting
3. the ipod part of it is sweet
4. video play is a least viewable
5. it is made by Apple
#6.5 simon360 on 02 Jul 2007 - 19:10
I haven't heard anyone complain about an unresponsive interface; on the contrary, all the reports I've heard are that the thing is really responsive. Most people think the phone looks nice. And didn't you expect OS X to be crippled? Like Windows Mobile is?

The rest of your points are pretty valid, though.
#6.6 bluarash on 02 Jul 2007 - 19:34
I think the phone looks a little more average than most people I guess. It ships with more of a full OS than Windows Mobile so it would have been nice to see Apple take advantage of some features of the OS. I am not really even talking third party applications, just standard OSX packages. Finally, the interface does suffer some slow downs (brief pauses), though most of the time it is really fluid.

It is a nice phone, though not jaw dropping like some people in the media (and even some of my friends) claim. I sure Apple with time will update the phone to fix many of the problems, and we can only hope that ATT gets with the program.
#6.7 Joseph21 on 02 Jul 2007 - 20:07
Quote - (RiPPA said @ #6.1)
1. Why would you need a spare battery for a phone?
2. Wifi is good enough for me
3. Do the ipods have expansion slots? I don't need to be carrying around 10 different cards.
4. 5-hour talk time is more than the avg 4hr talk time on most phones.
5. Show me a phone that has 5 Megapixels? My old phone had 1.3MP. If I want to take real photos I'll use my 8.1MP Sony Cybershot.

And out of all those features u mention the only thing I'm missing is IM, but my old phone didnt even have WLM anyways so I have to use the web browser anyways. I don't need games for my phone... I have a PSP, and I can live without MP3 ringtones. Smartphones are useless to me, I don't use my phone for business. Yea I'll enjoy my nice paperweight more than you

As I mentioned before, I had no trouble activating my 2 iphones. My only con that I have with the phone is I'm forced to use iTunes, which is one of the worst software I've ever used. I'll just wait for those other 3rd party programs to support an iphone.


http://www.gsmarena.com/nokia_n95-1716.php
http://www.gsmarena.com/sony_ericsson_k850-2003.php

1. you will need to change the battery after some time.
2. for you maybe but for mobility 3g 3.6mbps is needed
3. you know microSD cards are up to 8gb now and will be increased to 32gb very soon? to expand the memory its easier just to buy a card than buying a new phone.
4. both phones up have 6 - 8 hours of talktime and have 3g, n95 adding 3g edge have wifi
5. click up
#6.8 briangw on 03 Jul 2007 - 00:23
Quote - (bluarash said @ #6.6)
It ships with more of a full OS than Windows Mobile so it would have been nice to see Apple take advantage of some features of the OS.


Me thinks you need to back that statement up. I don't see the iphone doing anything more than Windows Mobile.

I do see IT businesses not running out and adopting this, unlike Windows Mobile.
#7 briango on 02 Jul 2007 - 19:11
I just read an article on gizmodo.com that talks about the battery only lasting for 300-400 charges. So, after a year you'll likely be visiting http://www.apple.com/support/iphone/service/battery/

well, um...... it looks pretty!

Last edited by briango on 02 Jul 2007 - 19:41
#8 yert* on 02 Jul 2007 - 19:17
@ RiPPAFor a $600 phone or however much it costs, I would want a 5MP camera and all the extra features.
(2 replies) #9 plastikaa on 02 Jul 2007 - 19:19
If they release this in the UK and rest of the EU i believe they will pretty much have to put 3G in it - as EDGE was mostly skipped and everyone went 3G. EDGE is useless in the UK so ive heard. I like some apple products and hate others.

The reason they're using EDGE to maximise battery life (as it uses less), using something 3G like UMTS, would cripple the battery.

Other phones probably dont last quite as long as the iPhone but you can transfer data at up to 3.6 Mbit/s on modern UMTS networks (and in theory can go up to 14Mbit/s with the right ones), compared to EDGE which uses only about 0.25Mbit/s transfer max.

So 6 hours of internet use on the iPhone, using something else on a 3.6Mbit/s network you only need to be online for 25mins

rebranding: iWastemytime
#9.1 Joseph21 on 02 Jul 2007 - 20:49
they have 3g models with good battery life. look at the nokia eseries, high resolution screens and GREAT battery life.
jobs i just throwing at excuse.
#9.2 plastikaa on 03 Jul 2007 - 00:13
I know other phones have 3G and decent battery... but this is why I think apple put in EDGE,its lower power consumption and outdated technology is most likely cheaper and easier on the battery life.

Give it 3G and all the other standard features found on all mid range or above modern phones, and it would be fine, just apples lack of very simple things is strange.
#10 bibutteryboy on 02 Jul 2007 - 22:30
I posted something similiar a few days ago original, and was completely lambasted by LTD about it.
I wonder why he hasn't chimed in yet....strange indeed.
#11 bibutteryboy on 03 Jul 2007 - 00:53
truth be told. IMO.
It isn't about the phone shortcomings It's about what it offers that other phones don't.
Like it or not, it is a radical change from today's phones.
I'll be the last one to praise Apple but you gotta give them props for at least thinking outside the box on most of their designs.
#12 LTD on 03 Jul 2007 - 02:26
Apple's taking a risk and it's paying off.

This aint no Vista, that's for sure. Years of R&D has actually *not* been wasted.

My answer to this temporary, narrow-timeframe, shortlived activation issue:

SO WHAT??

Look at the product and don't deny your admiration for it. It's pushing the limits and offering something exciting. Something the competition doesn't really care to do.

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