EBay to ban negative seller views

Online auction site eBay has said it plans to overhaul its feedback system and will ban sellers from leaving negative comments about buyers.

EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views. From May, those selling on eBay will not be able to leave unfavourable or neutral messages about buyers.

The move, which will affect users worldwide, has angered many sellers. Sellers say it will leave them unprotected.

Critics of the changes argue that by taking away a seller's right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong. And they complain that by still allowing buyers to leave dissenting comments about sellers, eBay has skewed the whole trading process.

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Anyone who thinks this feedback change is a good idea has never done much selling on Ebay.

The bottom line is that Ebay doesn't care about buyers, or sellers, and they don't have a clue. They continue to alienate sellers with fee hikes and changes that are most always negative for the 99.999% or quality sellers. Ebay does whatever Ebay thinks is good for Ebay. The arrogance towards sellers is incredible.

As one poster noted, and as every seller knows, they are trying to push business into their store model. The reason they want to do this is that they see Amazon making lots of money and Yahoo stores making lots of money and they want it. The fact that they are making (literally) billions off of the auction market isn't enough for them - they want it all. Their latest fee change (hike) was intended to level the fiedl between stores and auctions so that sellers would move to the stores. Unfortunately, while they push sellers to the store model, their search tool doesn't return items from stores... so buyers who search in the usual way rarely see any of the store items.

Ebay has been doing stupid things for a while, and will continue. Example: They are down 20% in listings... so they raise fees for selling. That follow two months of "sales" on selling fees to attract listings. Smart people.

I think this is a poor decision. I once sold an item which the person damaged and then attempted to collect from me. They left me a negative feedback when it wasn't my fault. Everyone should have the ability to respond to negative comments.

I suspect the real issue is retaliatory feedback.

There are a lot of sellers who might be "96% positive feedback" now, who would be 75% or 60% if people mildly disappointed (two-day postage takes two weeks, item is slightly off from description) didn't feel like they'd get burned if they left a negative.

As a seller I always leave feedback as soon as the item is paid for. The quicker the payment the better the feedback. After payment is made the buyer has done everything required of them. It's just that simple.

I used to do the same as a seller until one time when I sold some old DVDs. The buyer watched the videos and then decided that he wanted his money back because he didn't enjoy them. I refused to reimburse him of course and guess what - negative feedback. After a couple of similar incidents I rarely sell anything on eBay and I never leave feedback first. If the buyer doesn't want to leave feedback that is fine with me, but they aren't going to get any either.

Good, long overdue. It's not like all sellers are saints. Many sellers give negative feedback even if they are wrong.

I sell things on eaby once in a while. have a score of over 100 now. 100% positive. but you would not believe how many bids i had to cancel while the listings were active. just because of stuff that happened in the past. most 0 feedback, less than 30 day users bid on items outrageous ammounts of money and never pay for items. just to screw with the sellers. and now, i HAVE to leave positive feedback for a non paying bidder?

Not only NO, but HELL NO!

I quit ebay 3 months back (was an active member for 4 yrs), not due to this reason. Mostly their fees, paypal fees and other drama associated. Craigslist or half.com ftw!

I welcome this change myself. I had a seller send me a leather case that was completely scratched and ripped (clearly damaged upon shipping, this wasnt something that could've been achieved in transit). I attempted to get into contact with them and they didnt reply so I left a negative. I havent gotten a retaliatory feedback yet but i'm sure its coming. Also, I bought a phone on eBay before and it was stolen, seller refused to solve problem when I contacted him, so he gave me negative feedback after I negg'd him about it, and worse off, he claimed the phone wasnt actually stolen. His user ID is planetxauctions, i'd never buy from him again. He completes his transactions under totally fake name/info as well.

Seems like ebay keeps doing things to draw in more buyers while at the same time shafting sellers with ridiculous fees and now this. Don't they have the common sense to realize that without sellers they do not have a company? What we really need is a good eBay competitor.

I always hated that you could make your ratings private. So you could have 3 negative but nobody could see what the dispute was about. Big difference in someone not paying up and a small issue with say, packaging.
This move seems a bad idea.

and expect many people to back away, and scamming go up by a couple hundred percent. stupid stupid idea if you ask me. I look at sellers feedback, and see how many negatives they've had over the last month, and compare it to how many positives they have had.

I predict this will be a nightmare in the first year

I worked in a pawn shop over Christmas break selling stuff on eBay. We would sell about 100+ items a week. The amount of idiots that bid and win and never pay is astounding. We even several people try to scam us out of several hundred dollar items. It was these people that joined the day the auction was put up and won it in the end. It's a waste of time and money. If you even want your listing fees back from unpaid disputes, it's a hassle to do. What eBay really needs is an option for sellers to restrict who can bid based on their total positive feedback. This would definitely help power sellers who sell a large volume of items a week.

You can still leave negative feedback in a way. So when you post feedback it only will say positive of course. And then just state this person is positively a jackass for not paying etc etc etc

This is long overdue, another change they should do is the seller would be required to leave feedback to the buyer first, before the buyer can leave feedback for the seller.
90% of the time, Sellers leave me feedback long after I have left them feedback, some sellers sell items they do even have on hand or inventory, so I'm forced to wait or leave negative feedback, then of course the seller retaliates by leaving me negative feedback.

eBay has to completely overhaul it's feedback system.

Perhaps sellers should automatically leave feedback for buyers when the buyer pays. You pay, eBay credits the buyer with one feedback point. Seller doesn't get a chance to write anything. If transaction goes south from there, seller gets a chance to change that and write something in.

And I think people need to give up delusions of 'perfect' feedback ratings when conducting transactions on eBay. Everyone knows that a perfect rating is eventually going to get tarnished a bit by some idiot who either wants to has unrealistic expectations of what should happen. Disputes filed with eBay can and should be attached to the feedback that was left for that transaction.

That is so sad.

The best and most unique thing about eBay was it's feedback system. It was a mechanism that protected buyers and sellers. Now it is pretty much worthless because there will be no consequences for bad buyers.

I don't sell much on eBay and now I don't plan to, ever.

Buyers are already blocked from leaving feedback if they don't respond to an Unpaid Item Dispute.
I think the move was neccesary since their feedback system has become so broken. Most sellers hold their buyers hostage until they leave feedback. A buyer may do everything right, (pay immediately, contact seller about a problem with the item, etc) but will think twice before leaving a neutral or negative comment, because the seller will leave the same. So buyers feel forced to leave positive or don't leave feedback at all.

eBay sucks big time anyway... I've only bought from sellers with 100% positive feedback. Did that help? No. I still get ripped off in some manner or another. The last one was Gamecube component cables... For sale from Kansas... I got composite cables in an opened mailer from China.

I agree, a f..... a@@@ wipe seller had ruined my perfect score of 100% once, after I left him a neg for NOT sending my item for over 3 months!!! He was banned from Ebay few months later after ripping many buyers like me! And furthermore, Ebay should erase all your negs if they were left by sellers who were later banned for breaking the rules!

Huh?
So what happens when the buyer doesn't send payment very fast or is rude or whatever?

What's the point in having a feedback system then, if you can only leave a positive?

Perhaps a new buyer could buy loads of stuff, get loads of good feedback then sell something, but be a rubbish seller, everyone would see his good feedback and buy - thats complete crap!

the feedback system on ebay has always sucked. i remember the days when it cost you $40US to remove a feedback left for you after you file a case and PROVE that it was wrongfully given.

i dont even leave people feedback at all if im buying or selling these days just in case they get the sh*ts with you for one reason or another and after you leave them positive they leave me negitive or if i leave them negitive they leave me negitive in retaliation. it works both ways, for if youre buying or if youre selling.

this move for ebay seems to be stopping dodgey sellers who buy lots of 1c items to get their positive feedback scores to make it seem like they not dodgey and then go on to sell imaginary items to rip people.

ebay can get ****ed literally, I've had it with the **** from them, first I get banned for getting scammed and never recieve 3 items but I get enough BS with 'unable to recover a penny / we dont give the slightest **** about you', then I get screwed around with people leaving my negative feedback and then they get banned for being arseholes but they refuse to remove the feedback and now I'm getting extraught fees charged on my stuff, and, I can't even list my item elsewhere, against the rules ? **** them and there monoplysing rules

Bout bloody time. Maybe if the seller signs something on ebay promising not to do retalitory feedback. The worst ones are seem to be computer generated. In one case, the negatives are not being listed as negatives. You have to read the positives to read the negatives because the buyer knows if they leave a neg, they get a neg in return. Like when buying in bulk, leave 12 negs get 12 negs back. Ebay might be going overboard, but I'm sick and tired of the revenge feedback. Which in the end makes such ratings useless.

Agreed, even scammers send negative reviews.

i think that resellers must be able to put a negative reviews from bad buyers but on a different rank, so a single persons can be a good seller but a bad buyer at the same time.

Ebay is no longer worth it anymore, my last auction item ends this friday then I am done selling after 5 years of selling, their new fees are a joke, especially when combined with the enormous paypal fees, now they are screwing up the feedback making it completely unfair for everyone, I believe ebay is looking to rid itself of the typical auction format in favor of ebay stores.
A seller should be able to retaliate to negative feedback, if the seller provides the product and the buyer has a problem then it's up to the buyer to contact the seller to give them a chance to make it right, all too many times though a buyer will mindlessly leave a negative without first contacting the seller and in that case the buyer also deserves a big fat negative as well.
If a seller leaves positive feedback to a buyer simply because he paid quickly then that seller has left himself open to being held as "feedback hostage", sometimes the buyer will complain about some small and ridiculous inconvenience in an attempt at getting some money refunded and if the seller doesn't cooperate then the buyer can leave negative feedback for the seller and the seller can't do anything about it so the seller is screwed.

(James Riske said @ #5)
Ebay is no longer worth it anymore.

Another problem with eBay that its full of greedy sellers who sell "overpriced" items and gives very bad name to eBay. You can find auctions where exactly same computer memory chip can cost 3 times more on eBay than on dabs.com or amazon.com. And there is only one way to counter that. eBay must have a partner who will sells new computer items with competitive prices. This means that most "overpriced" computer items, will have cheap alternative with price matching amazon.com or dabs.com.

(James Riske said @ #5)
Ebay is no longer worth it anymore

+1

I spent 3 weeks trying to sell my laptop and every time it got to a reasonable amount, some one else with crappy feedback would jump up the bid to 3 or 4 times more than it was worth screwing my sale. After the third attempt I finally gave up. I will likely never sell anything on e-bay again, as for buying.... buying something on ebay for me now is a point of despiration, its not even in the top 10 places I look for something anymore.

The simple fact that they are removing negative feedback for buyers is retarded. If someone else hadn't been scammed at the same time I was, I never would have known that the guy was bs, his negative feedback allowed me to cancel my auction and not lose anything more than the listing fee. Better that than a few extra bucks for the cost of the sale.

after reading this, I officially hate eBay and will probably never use it again.

(EJocys said @ #5.1)

Another problem with eBay that its full of greedy sellers who sell "overpriced" items and gives very bad name to eBay. You can find auctions where exactly same computer memory chip can cost 3 times more on eBay than on dabs.com or amazon.com. And there is only one way to counter that. eBay must have a partner who will sells new computer items with competitive prices. This means that most "overpriced" computer items, will have cheap alternative with price matching amazon.com or dabs.com.

My favorite is the $10 shipping fees and when you get the item you see it actually cost less an a buck.

Shipping fees are what kills deals on eBay. I ship things all over the world and most times the cost is under $12...

Sellers are complaining about this and that when they have been ripping people off for years.

(EJocys said @ #5.1)

Another problem with eBay that its full of greedy sellers who sell "overpriced" items and gives very bad name to eBay. You can find auctions where exactly same computer memory chip can cost 3 times more on eBay than on dabs.com or amazon.com. And there is only one way to counter that. eBay must have a partner who will sells new computer items with competitive prices. This means that most "overpriced" computer items, will have cheap alternative with price matching amazon.com or dabs.com.

If they're overpriced they wont sell. If people are willing to pay the price then let them, I dont see how its being greedy, many people use eBay as their main income. Putting a $10 note on there for $50 if somebody buys it who's the idiot? Its a market economy.

Although I agree sellers should be allowed to give feedback. Had an issue with a buyer myself, I sold some tickets to a buyer with only 4 points, they never replied to emails and the tickets were lost. I refunded the full amount even though they still didnt reply. Then they left me negative, hardly fair considering a full refund was given and they hadnt even replied to my emails or contacted me first. So my blemish free 100% feedback was ruined while they're 4 points just went down to 3 and never since used.

I want to know why sellers won't leave feedback until after the buyer has done so. Surely the buyer's part of the deal is over when payment has been made? THAT's when the seller should be leaving feedback!

(outlando said @ #4)
I want to know why sellers won't leave feedback until after the buyer has done so. Surely the buyer's part of the deal is over when payment has been made? THAT's when the seller should be leaving feedback!

What about when the buying leaves bad feedback that's possibly unfounded? Seems pretty unfair to not allow the seller to refute.

Either full feedback, or NO feedback; just allowing one side a say isn't fair.

I've heard of cases where a buyer bought something and paid and then 2 days later the same item went for cheaper in another auction. the buyer asked for a discount which the seller refused and the seller got negative feedback.

In cases like above, I think theres a good case for sellers also being able to hold back their feedback. That said, it is a bit of a stand off. Maybe they shouldnt be able to see the feedback directly (although for low count users they will still know who said what)

About time, what was the point of rating someone who you wouldn't send the item too until you got the money, other than blackmailing them into leaving you positive feedback.

Why not just not let sellers/buyers see each other's feedback until they've BOTH done it?

Or better yet, force a seller to give feedback for the buyer as soon as payment has (or has not) been made, since really a buyer's feedback should be based on how quickly they paid for the item than anything else.

(Kushan said @ #1)
Or better yet, force a seller to give feedback for the buyer as soon as payment has (or has not) been made, since really a buyer's feedback should be based on how quickly they paid for the item than anything else.

That sounds like a better idea. I have never had negative feedback, but I noticed that most sellers don't leave feedback until you have given them feedback. Why? I paid for the item already! They just like to wait and keep the option of giving you bad feedback incase you do to them, which is annoying.

As a seller, I prefer to withhold feedback until the transaction is completed (buyer receives the item and either sends me a note, or more often, leaves positive feedback). If by chance something goes wrong during shipping or something, part of the seller's feedback may deal with how reasonable the buyer was to deal with in that case.

As a buyer, I never leave feedback unless some is left for me. No exception. I am pretty sure that as a seller you are only supposed to leave feedback about payment and nothing else.

(DJ Prem said @ #1)
Exactly leave us unprotected, I've got on on eBay right now who has not paid for over 1.5months

I'm assuming you haven't sent the buyer the item you were selling without him paying first? :confused:

(kraized said @ #1.1)
I'm assuming you haven't sent the buyer the item you were selling without him paying first? :confused:

I am a buyer with 100% feedback. Some sellers tend to send items before funds are cleared if buyer have spotless track record. So I can get my item next working day. Sellers must be able to leave bad feedback if buyer cancels credit card transaction or refuses to pay after item was sent. If seller will not be able to leave bad feedback then benefit of 100% trusted record will be gone, because malignant people will have same feedback. This means that my 100% will be unreliable and I will lose chance of early delivery.