microsoft

Microsoft was right to delay SP1 release

Steven Parker   on 06 February 2008 - 10:35 · 42 comments & 24433 views

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Microsoft is taking a lot of heat by announcing that Vista SP1 is ready, but then not making it available for the general public until some time in March. But Microsoft made the right move by delaying launch -- if SP1 were out today, plenty of people would be having very serious driver problems.

As Computerworld's Eric Lai reports, Microsoft delayed launching SP1 because of incompatibilities between the service pack and drivers on peoples' machine. Microsoft won't necessarily be fixing those drivers before launch. Instead, it is tracking down which drivers cause problems, and then ensuring that Microsoft Update, or some other method, will block SP1 from being installed on hardware with potential driver glitches.

It's clearly the right move to delay launch. So why did Microsoft announce that SP1 had gone gold so far in advance of launch? After all, Microsoft could have simply waited until March to make the announcement.

View: Full Article @ Computer World

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(5 replies) #1 Neobond on 06 Feb 2008 - 10:37
I don't recall this ever been given as a reason to delay previous [completed] service packs for earlier versions of Windows? I have Refresh 2 installed, and I haven't run into any driver issues; not with the first RC either.

All seems a bit strange IMO. RTM is out there, but no RTW.
#1.1 +Smigit on 06 Feb 2008 - 10:51
I'm sure 97% of people wouldnt get driver issues either. But better safe than sorry.
#1.2 +stevember on 06 Feb 2008 - 12:17
(Smigit said @ #1.1)
I'm sure 97% of people wouldnt get driver issues either. But better safe than sorry.


3% at one million uses is a lot of people.
#1.3 +Smigit on 06 Feb 2008 - 12:43
(stevember said @ #1.2)
(Smigit said @ #1.1)
I'm sure 97% of people wouldnt get driver issues either. But better safe than sorry.


3% at one million uses is a lot of people.
well I pulled 97% from nowhere, but thats exactly right still. No point prematurely rushing it out if even a small percentage of installs won't go well and MS knew about it before putting the update out otherwise it'll just add to the flak Vista has received by many. Even 1% of installs having issues will affect tens of thousands of users.

edit: as an aside, I'd still half like to see the redistributable version released earlier like I believe it was with XP SP2. I doubt thatd effect too many home users and generally youd hope people getting it would have a clue. But as above, they probably would rather be safe.

Last edited by Smigit on 06 Feb 2008 - 12:49
#1.4 Meacham on 06 Feb 2008 - 20:01
(Neobond said @ #1)
I don't recall this ever been given as a reason to delay previous [completed] service packs for earlier versions of Windows? I have Refresh 2 installed, and I haven't run into any driver issues; not with the first RC either.

All seems a bit strange IMO. RTM is out there, but no RTW.


I agree Neobond, I have not experienced any problems running SP1_RF2 running as well and it's working like a dream, no issies with installation and/or compatability with drivers either. And no I don't ever recall them to change their mind either. To be honest I believe the reason was because of MSIE8 because they want to jump the gun before Firefox 3.x.x is released. I might be wrong.
#1.5 outofcoffee on 07 Feb 2008 - 18:47
Delaying might or might not've been the right business decision, but everyone's always going on about how they want microsoft to be more transparent - they weren't at the start of the SP1 process and now they are. Kudos. Plus they'd only be subject to more "slippage" stories if they didn't say anything!
(7 replies) #2 +emmi on 06 Feb 2008 - 10:41
I think Microsoft should stop thinking for users and actually let people decide whether they want to install it right away or later. Not all users are newbies.
#2.1 Relativity_17 on 06 Feb 2008 - 11:23
Are you INSANE?

A user cannot think for itself. It is the type to call up Tech Support when the computer turns on, when the hard drive makes a funny noise, when the desktop is "weird and I don't know exactly how", when the mouseball falls out of their optical mouse, when Internet Explorer maximizes and they can't figure out how to make it go away, when they've dragged a shortcut out of the Quicklaunch and can't put it back, when they minimize their windows and can't find them again, when they saved a file to "I don't remember where", when they changed their password and immediately forgot it, when they installed the Bonus Mega Free Superscreensaver pack with twenty exclamation points, and when they accidentally forwarded an e-mail list to half the world.
#2.2 cork1958 on 06 Feb 2008 - 11:25
Maybe all users aren't noobs, but MS probably KNOWS SP1 is just as messed up as Vista is itself and that they better get it right the first time, which is doubtful.
#2.3 nunjabusiness on 06 Feb 2008 - 11:38
(Relativity_17 said @ #2.1)
Are you INSANE?

A user cannot think for itself. It is the type to call up Tech Support when the computer turns on, when the hard drive makes a funny noise, when the desktop is "weird and I don't know exactly how", when the mouseball falls out of their optical mouse, when Internet Explorer maximizes and they can't figure out how to make it go away, when they've dragged a shortcut out of the Quicklaunch and can't put it back, when they minimize their windows and can't find them again, when they saved a file to "I don't remember where", when they changed their password and immediately forgot it, when they installed the Bonus Mega Free Superscreensaver pack with twenty exclamation points, and when they accidentally forwarded an e-mail list to half the world.


Sounds like you have actually had to deal with users before - LOL!
Sure would like to see the ball on that "optical" mouse!
#2.4 m-p{3} on 06 Feb 2008 - 12:19
What you are talking about is not a user, but a poweruser.
#2.5 Cheruman on 06 Feb 2008 - 13:45
(Relativity_17 said @ #2.1)
Are you INSANE?

A user cannot think for itself. It is the type to call up Tech Support when the computer turns on, when the hard drive makes a funny noise, when the desktop is "weird and I don't know exactly how", when the mouseball falls out of their optical mouse, when Internet Explorer maximizes and they can't figure out how to make it go away, when they've dragged a shortcut out of the Quicklaunch and can't put it back, when they minimize their windows and can't find them again, when they saved a file to "I don't remember where", when they changed their password and immediately forgot it, when they installed the Bonus Mega Free Superscreensaver pack with twenty exclamation points, and when they accidentally forwarded an e-mail list to half the world.


I've been there. Boy, have I been there
#2.6 Gamerhomie on 06 Feb 2008 - 18:32
(Relativity_17 said @ #2.1)
Are you INSANE?

A user cannot think for itself. It is the type to call up Tech Support when the computer turns on, when the hard drive makes a funny noise, when the desktop is "weird and I don't know exactly how", when the mouseball falls out of their optical mouse, when Internet Explorer maximizes and they can't figure out how to make it go away, when they've dragged a shortcut out of the Quicklaunch and can't put it back, when they minimize their windows and can't find them again, when they saved a file to "I don't remember where", when they changed their password and immediately forgot it, when they installed the Bonus Mega Free Superscreensaver pack with twenty exclamation points, and when they accidentally forwarded an e-mail list to half the world.


You may have dealt with them before, but I have to every night. My dad's been using computers as long as I have (around 10 years) and he still doesn't know how to use basic programs, how to open certain files, how to do anything besides click and type (which he does very slowly, like 15 or 20 words per minute.)
#2.7 RAID 0 on 06 Feb 2008 - 21:31
(Gamerhomie said @ #2.6)
(Relativity_17 said @ #2.1)
Are you INSANE?

A user cannot think for itself. It is the type to call up Tech Support when the computer turns on, when the hard drive makes a funny noise, when the desktop is "weird and I don't know exactly how", when the mouseball falls out of their optical mouse, when Internet Explorer maximizes and they can't figure out how to make it go away, when they've dragged a shortcut out of the Quicklaunch and can't put it back, when they minimize their windows and can't find them again, when they saved a file to "I don't remember where", when they changed their password and immediately forgot it, when they installed the Bonus Mega Free Superscreensaver pack with twenty exclamation points, and when they accidentally forwarded an e-mail list to half the world.


You may have dealt with them before, but I have to every night. My dad's been using computers as long as I have (around 10 years) and he still doesn't know how to use basic programs, how to open certain files, how to do anything besides click and type (which he does very slowly, like 15 or 20 words per minute.)


Maybe your dad and my dad should get together and go bowling.
#3 Arkos Reed on 06 Feb 2008 - 10:47
They have sent a survey related to problematic drivers to beta testers right before RTM, they're still gathering informations about these issues (mainly network and soundcard related afaik)

seems the problems are big enough for them to do this (I've been hit by one of these drivers snags and it's a real pain indeed)

not all users are newbies indeed, but such a large majority is...., therefore they'll spare themselves and the OEMs a great deal of support headaches by ensuring everything goes right
#4 dangel on 06 Feb 2008 - 10:47
Not all users are newbies.


True but the majority of them ARE.
#5 +stevember on 06 Feb 2008 - 10:53
99% users don't know what driver does.

Talking which, wheres my mouse driver he wants to be driven to pet shop...
#6 hslave on 06 Feb 2008 - 12:28
nunjabusiness, check this link to see the ball of the optical mouse.

http://www.logitech.com/index.cfm/mice_poi...66&cl=us,en
(1 reply) #7 Mayhem on 06 Feb 2008 - 12:40
also Refresh 2 causes random crashes in day by day use, i though that were something i had wrong but i also see people here and in other forums having that as well with Refresh 2

desinstalling Refresh 2 fixed the problem, so latest sp1 has some issues indeed, don't know if the drivers problem here reported are the cause of this random crashes but certainly its there something wrong

let them take their time to fix this stuff, better wait to a fixed sp1 than having random problems
#7.1 vegascoop on 06 Feb 2008 - 14:58
Maybe you should try re-installing some third party drivers?

Seriously I'm running Refresh 2 (the consensus RTM) and have not had any issues. In fact it fixed several issues with Quicktime -- so maybe that's the reason for the delay.
#8 hapbt on 06 Feb 2008 - 13:16
bla bla bla
i personally had the driver issues they are talking about with build 18000 -- everyone is in a huge hurry to get this buggy build even tho its NOT the RTM and its now not only widespread rumor-mill but in fact verified by MS that yes, its buggy, so dont get it, wait like 2 days for .2040 or one of the other builds
(2 replies) #9 TechMedik on 06 Feb 2008 - 13:32
I don't get why everyone is so bitchy about this. Does anyone remember how many programs sp1 and 2 of XP broke. Don't you remember that microsoft even said that they recommend to businesses to hold off on sp2 until the compatibility issues were fixed. Its nothing new. Deal with it.
#9.1 Foub on 06 Feb 2008 - 13:56
Still wasn't nearly the mess that Vista is. You have a selective memory.
#9.2 majortom1981 on 06 Feb 2008 - 16:59
(Foub said @ #9.1)
Still wasn't nearly the mess that Vista is. You have a selective memory.


Vista is not a mess. IT has worked perfectly fine for the three computers that I have it installled on. One is even a pentium m 1.5ghz laptop.
#10 tsupersonic on 06 Feb 2008 - 13:55
I think they were right to delay it too. Remember when SP2 for XP came out. It was insane, people were going nuts. This gives a chance to let the drivers become ready, and hopefully it'll be a stable release (it was when I tried it).

So, newoinians, you maybe ready for SP1, but the general population is not.
(1 reply) #11 miguel_montes on 06 Feb 2008 - 14:04
Just what are the driver issues that haunt SP1!?

I've read that is has problems but I want to know what those problems are and if they could happen to my machine should I choose to install SP1 now.
#11.1 yakumo on 06 Feb 2008 - 17:28
Intel wireless drives, realtec audio drives, some other things have been passingly mentioned in a couple of articles I've caught.

Obviously with even just the above mentioned bits of kit, they are in VERY wide use as they're in a huge proportion of laptops if nothing else.
(1 reply) #12 Jock Horror on 06 Feb 2008 - 20:01
same old excuse... lets blame the drivers because the OS is great... great POS if you know what I mean
#12.1 RAID 0 on 06 Feb 2008 - 21:34
#13 ambiance on 06 Feb 2008 - 20:19
Just give a standalone installer already, Vista has driver issues without SP1.
#14 kiddingguy on 06 Feb 2008 - 21:45
Just mention which drivers these are and people can decide from themselves to install this Service Pack.

Bring SP1 on Microsoft !
#15 Xerxes on 06 Feb 2008 - 22:16
I think another reason why MS delayed it over driver problems, is as damage control. There is a good chance that some of the people who will be affected by the incompatibities won't understand this and start blaming Vista for it, then the whole Vista is WinME thing will fire up again full swing and it will most likely do more damage to Vista then any good. I don't think Vista's driver problems will go away anytime soon either, it is a bit of a catch 22 situation really. The hardware companies won't properly support Vista because most people still use XP, and people won't go to Vista until the companies start supporting Vista better. I get the feeling XP maybe even get a SP4 with the way things are going.
#16 ivanz on 06 Feb 2008 - 22:58
Microsoft won't necessarily be fixing those drivers before launch. Instead, it is tracking down which drivers cause problems, and then ensuring that Microsoft Update, or some other method, will block SP1 from being installed on hardware with potential driver glitches.

How useful. I had to remove about 10 programs last time I did a Vista upgrade for a client due to setup telling me it's not compatible. Then I had to restart setup again....what a pain....
#17 coolvi on 06 Feb 2008 - 23:15
Well, I just hope this one month delay isn't going to hurt or kill anyone, 'cause a lot of them sound like they can no longer survive.
#18 solardog on 06 Feb 2008 - 23:35
SP teases! Actually I'm very happy with Vista as it stands...Ill be ****ed if SP1 breaks drivers that are actually working for me now.
#19 trip21 on 07 Feb 2008 - 00:22
They delayed release of Vista itself and that was a REAL smart move..........
(1 reply) #20 hardgiant on 07 Feb 2008 - 02:08
Like it matters much because SP1 won't help much with Vista's bigger problems.
#20.1 vetKoDeXeRo on 07 Feb 2008 - 02:54
which bigger problems? i wont say i'm using it and have no problems because that means nothing. i'm curious as to what other problems other experience tho.
#21 HenryC on 07 Feb 2008 - 03:47
Angry MSDN and TechNet users here:

http://blogs.technet.com/technetplussubscr...#commentmessage

I say they have a good arguement here and make some good points. Is it just me or has Microsoft really been stumbling with the Vista PR?
#22 Linkin Park on 07 Feb 2008 - 04:02
The RTM build works like a charm for me
#23 Master_X on 08 Feb 2008 - 19:38
I've had no problems with Vista SP1. It actually has better load times, and is faster than XP on this machine, and it's not even a very strong computer. Only a AMD64 3500+, 1GB DDR400, IDE hard drives. So not sure why, but it's been faster than any clean install of XP I've used
#24 JohnBfromMemphis on 09 Feb 2008 - 01:31
I have Vista Home Premium running on SP1 Refresh 2 as well and I have realtek hda audio and I didn't have any audio issues with anything and this is after running it 24/7 for a week. No blue screens, no weird crashes, nothing out of the sort.

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