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BBC and ISPs clash over iPlayer

Lt-DavidW   via BBC News on 09 April 2008 - 08:36 · 23 comments & 12790 views

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A row about who should pay for extra network costs incurred by the iPlayer has broken out between internet service providers (ISPs) and the BBC. ISPs say the on-demand TV service is putting strain on their networks, which need to be upgraded to cope. Ashley Highfield, head of future media and technology at the corporation, has said he believes the cost of network upgrades should be carried by ISPs. Simon Gunter, from ISP Tiscali, said the BBC should contribute to the cost. He said the BBC did not understand the issues involved.

The popular iPlayer service lets users download or stream programmes to a PC. In its first month of launching, the catch-up TV service saw 1m people download more than 3.5m programmes. According to figures from regulator Ofcom it will cost ISPs in the region of Ģ830m to pay for the extra capacity needed to allow for services like the iPlayer.

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#1 RanCorX2 on 09 Apr 2008 - 08:40
If ISP's can't handle some streaming video service, then their equipment is obviously rubbish. No wonder we have throttling and caps, our ISP's are all using out of date junk. Signing up more users than the networks can handle, greedy swines. and then when theres a problem they moan that the customers download too much or the things they use online are using too much bandwidth, god forbid its the ISP's at fault.
#2 MiG- on 09 Apr 2008 - 08:41
Well thats just ridiculous, asking the BBC for money. The ISP's should have been expecting this huge bandwidth increase for a while yet they blame their pure **** networks on the BBC.

I don't know what to say, its ridiculous.
(1 reply) #3 SilverBulletUK on 09 Apr 2008 - 08:43
<rant>

Well I for one, am in no rush to apologise to my ISP for using the bandwidth I pay for for once.

I say the ISP's should blatantly stop selling and advertising a service they do not, and more often, cannot provide.

It really boils my **** when I see ISP's complaining about users who DARE to use the service they pay for to full advantage.

I'm pretty sure I wouldn't see my water supplier start complaining that I had increased the number of showers I had today because Wella had brought out some uber-nice shampoo.

No they would accept the cost and possibly increase their rates to cover costs, but definitely not ask me to only shower in off peak times as Joe's water next door goes cold.

If ISP's need to increase the price, increase they price, but please, stop hiding behind technology to hide your lack of willingness to upgrade your infrastructure.

</rant>
#3.1 Enigma776 on 09 Apr 2008 - 11:22
Well said, why should the user who pays for the service be crippled for using it, taking full advantage of web services such as iplayer or others. Next it will be itunes on the hit list or youtube.
#4 +DrCheese on 09 Apr 2008 - 08:55
lol! Asking the BBC for money, how hilarious. They gonna start asking youtube as well? or any other service that puts a strain on the network?
It's a risky slope if they start doing this (See the network neutrality stuff)

#5 williamhook on 09 Apr 2008 - 08:55
Big freaking deal. If they want to complain, upgrade the networks to fiber first, and if you still can't handle it, then complain. Otherwise, shut up.

/me points at BT.
#6 +Coldgunner on 09 Apr 2008 - 08:57
ISP need to get off their backside and upgrade, its not like people are gonna use less bandwidth in future is it?
#7 +tunafish on 09 Apr 2008 - 09:13
This is totaly stupid! If i pay for a service i expect to use it to the full advantage of that service!
We are so far behind other ISPS in the world!

#8 Munkyman on 09 Apr 2008 - 09:23
What rubbish
(1 reply) #9 shoust on 09 Apr 2008 - 09:25
Got to admit though, compared to youtube, per video iplayer sucks up more bandwidth per video(about 10MB per minute approx, 500mb for a torchwood episode), moreso when you install the software.

If you have a 3GB capped connection , 6 episodes and your connection is history. At least I think the BBC should offer lower quality videos as an option, especially for those using ISP's with lower bandwidth.
#9.1 roadwarrior on 09 Apr 2008 - 15:41
No, what needs to happen is all of you Brits need to tell your ISPs to go screw themselves when they cap your connections at rediculous levels like that. Perhaps then you can get uncapped connections like we have in the US. Hell, I download more than 12GB per day on average (often much more), and never hear a word about it from my ISP, which is how it should be. They advertise and sell a connection, not a fixed amount of data.
#10 anewhope on 09 Apr 2008 - 09:42
It's ludicrous that ISP's should be asking for a contribution. They only have themselves to blame for their speed arms race offering high access speeds without the infrastructure to cope with it, then hiding behind their 'up to' descriptions of bandwidth.

It's a massive contradiction, they advertise x many videos you can use their service with but when you actually do they can't handle it.
#11 kravex on 09 Apr 2008 - 10:48
FTA:
"There is a broader issue about the downloading of content and this requires an increase in the pipe where the bottleneck is occurring,"

pipes? Don't these people know anything??

It's a Series of TUBES!!

(3 replies) #12 vetneufuse on 09 Apr 2008 - 11:15
I'm sorry but I have to bring this up... I don't know how many times I've had people from the UK tell me "the USA's broadband sucks ours rules!" because our average speed is less... notice average speed... yet almost everyone that can get cable can get 6+mbit service that isn't limited or physically capped... yet you have problems like this in the UK with their ISP's and the capping, throttleing, and trying to control what you can do on their serivces.... how in the world is it better then the USA's internet again? speed doesn't count because the USA is huge compared to the UK... if you average out the mid west of the USA with its sat internet and dial-up vs the east and west coast that have up to 50Mbit connections via fiber optic in some regions and up to 16Mbit via cable of course the speed is slower the middle of the country is much larger then the coastal regions...
#12.1 dev on 09 Apr 2008 - 12:55
thats more down to the tight fisted nature of the average uk person tho. there's a forum for people on cable in the uk and when there are rumours of VM offering faster speeds everyone wants it *now* and for the same price they are paying. they then wonder why it's not as fast as advertised because for upgrades to take place the customer needs to pay more which in the uk won't happen as people will refuse to pay for stuff. It is also down to the mentality that people think when they have a Xmb connection that bandwidth is theres 24/7 when its actually shared with up to 25 people. One of the following things is highly likely to happen in the UK:

1. ISPs stop increasing speeds and leave the network in its present state for years to get enough cash to upgrade it.
2. An ISP takes a gamble and sorts a network out to give *everybody* (1:1 ratio) a speed of say 10mb, they then will either go bankrupt or have the price set so its not the cheapest and not get any customers and go bankrupt
3. ISPs just give everyone the same speed and charge per usage (like phones are/were done)
#12.2 roadwarrior on 09 Apr 2008 - 15:26
Neufuse, that's exactly the same thing I was thinking. You don't hear ISPs in the US bitching about Netflix or other video on demand services.

Europeans do tend to forget that the US is absolutely huge compared to the EU (over twice as large, according to Wikipedia: 9,629,091 kmē for the US vs. 4,422,773 kmē for the EU), with much lower population density (112 people/kmē for the EU vs. 31 people/kmē for the US), which means that network infrastructure has to be much more massive and spread out.
#12.3 vetneufuse on 09 Apr 2008 - 19:39
(roadwarrior said @ #12.2)
Neufuse, that's exactly the same thing I was thinking. You don't hear ISPs in the US bitching about Netflix or other video on demand services.

Europeans do tend to forget that the US is absolutely huge compared to the EU (over twice as large, according to Wikipedia: 9,629,091 kmē for the US vs. 4,422,773 kmē for the EU), with much lower population density (112 people/kmē for the EU vs. 31 people/kmē for the US), which means that network infrastructure has to be much more massive and spread out.

Yay! someone else besides me understands the differences you're the official tell the Europeans faster doesn't always mean better person now
#13 Kushan on 09 Apr 2008 - 14:19
ISPs say the on-demand TV service is putting strain on their networks, which need to be upgraded to cope.

This is the bit they're getting ****y about - having to upgrade to meet demand. Why is that the BBC's fault? You'd think ISPs would be happy, demand == monies, but no, they'd rather live in the dark ages and charge people through the nose without having to provide the service they advertise.
If they sell a 10Mbit service and can't provide it, it's their own ****ing fault.
(1 reply) #14 exotoxic on 09 Apr 2008 - 15:05
i hope this forces ISPs into increasing capacity but not using money from the BBC
#14.1 +ScottishLad on 09 Apr 2008 - 17:04
(exotoxic said @ #14)
i hope this forces ISPs into increasing capacity but not using money from the BBC


The cheap ones, Like tiscali etc, will likely just introduce more traffic shaping.
The ISP's that sell based on sensible usage caps with sensible pricing won't have nearly as big a problem. (say Zen, Plusnet, etc)
#15 +ScottishLad on 09 Apr 2008 - 17:03
I'm going to use Plusnet's option 4 as an example here. 40GB limit (8am - 12pm iirc)
This costs Ģ29.99 per month. This package OVERSELL's on bandwidth. If a customer uses 40GB or more, that customer will be a loss maker. This is down to the wholesale cost of broadband being high, not because the ISP's are greedy (ok, yes, many are but that only makes a bad problem, worse)

Next, How many customers are actually willing to pay Ģ30+ a month? The amount of people that complain that broadband is too expensive when they are only paying Ģ15 a month is fairly high.

You get what you pay for.

I do find it funny that ISP's are expecting the BBC to pay. This is mostly down to the fact they know their customers are not willing to pay more. If prices jumped to more realistic prices, they'd end up loosing a bucket load of customers. Still, It's not really a good excuse for them to be using. It's THEIR problem, not the BBC's. If their products don't work economically, re-design them.

Ach, I dunno. Bloody mess it is. It's sure going to be fun watching all these ISP's without traffic shaping or sensible craps over the next year or 2.

We've already seen dozens of ISP's go bust last year and many more get bought out. I think we are on course for the same happening again this year.

(1 reply) #16 +houlty on 09 Apr 2008 - 23:37
surely youtube uses more bandwidth...
#16.1 carmatic on 12 Apr 2008 - 17:49
(houlty said @ #16)
surely youtube uses more bandwidth...


it doesnt for me when half of the videos on youtube wont load fast enough to stream ... like ive heard theres something about British Telecom's copper network being a bottleneck to all isps or something

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