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Can There Be 'Wow' in Vista Marketing?

Daniel Fleshbourne   on 10 July 2008 - 10:28 · 30 comments & 10566 views

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Yesterday's Microsoft marketing bravado is just too funny. So now, 17 months after general availability, Microsoft will promote Windows Vista? Get a life. The big talk and promises came from Microsoft's Worldwide Partner Conference, in Houston, where Brad Brooks fessed up about Vista marketing mistakes and promised there would be response to Apple's "Get a Mac" ads. They say that confession is good for the corporate soul. I say that it's not good enough.

Microsoft should never have abandoned the original "Wow" Windows Vista marketing campaign. It brought new meaning to the term "marketing blitz." The campaign flashed by before anybody could blink and say, "Wow." Even if Microsoft executives loathed the ads, better to keep them than have nothing. I remain convinced that the Vista marketing campaign could have been very effective. The TV commercials were aspirational, potentially creating positive feelings about the then-mysterious Windows Vista.

View: The full story @ MS-Watch

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(3 replies) #1 hardgiant on 10 Jul 2008 - 10:59
The "I'm a Mac I'm a PC" ads are pretty effective, annoying yes but pretty effective. Almost everyone has seen them and kinda laugh at them.

It's hard for MS to come up with anything as annoying and effective as they are.
#1.1 C_Guy on 10 Jul 2008 - 14:25
You'd be surprised how easy Microsoft can develop advertisements that don't insult their customer's intelligence or spew lies and arrogance in every direction.
#1.2 Skwerl on 10 Jul 2008 - 15:40
(C_Guy said @ #1.1)
You'd be surprised how easy Microsoft can develop advertisements that don't insult their customer's intelligence or spew lies and arrogance in every direction.

Yeah, Microsoft takes the high road in this case. It makes Apple look weasley. Hubris will be its downfall.
#1.3 toadeater on 11 Jul 2008 - 06:23
(C_Guy said @ #1.1)
You'd be surprised how easy Microsoft can develop advertisements that don't insult their customer's intelligence or spew lies and arrogance in every direction.


So... any reason they haven't done that yet?
(8 replies) #2 C_Guy on 10 Jul 2008 - 14:47
Well, there's certainly no Wow to the pointless blog rantings of an uneducated moron.

"Products don't sell themselves."
Yet, Vista's sold how many copies with no recent advertising? How can that be?

"There has been nobody out there saying how good is Windows Vista"
Uneducated and apparently....deaf?

"Microsoft marketing has to make people want to buy Windows Vista"
I see someone finally looked up marketing in the dictionary.

"The video opens with two guys standing against a white background, just like Apple's commercials..."
Yeah that's brilliant... copy Apple's formula. So glad you drank all that coffee and "fired up the synapses" so you could come up with an idea as brilliant as "let's use Apple's formula but change some of the words". I sure hope you aren't being paid to write this garbage.

"Everybody knows that there are more Windows PCs than Macs, right?"
And that fact alone should send Vista sales sky-rocketing!! Oh wait...

"I can't imagine Microsoft ever airing such a concept, though."
Yeah, well, they are much smarter than you. So are monkeys.
#2.1 Skwerl on 10 Jul 2008 - 15:45
I don't know, C_Guy. I run into a lot of people that have never used Vista and just kind of vaguely say things like, "I heard there are lots of problems with Vista." A lot of people have never used it or even seen it. I think a good ad campaign could help get Vista in front of enough people that they'd be able to see that it is a very nice OS, and perhaps people would stop listening to the anecdotes from the naysayers. Just think of how stupid the average person is, and how easy it is to get them to buy something if you just try a little.
#2.2 mocax on 10 Jul 2008 - 16:09
I prefer the simple people stick with Mac OS.
Vista is too complex for them.

I'd like to see Vista as a niche product that only a handful of people use, like BeOS, not as some mainstream thing like XP.
#2.3 vetmarkjensen on 10 Jul 2008 - 17:17
(Skwerl said @ #2.1)
I don't know, C_Guy. I run into a lot of people that have never used Vista and just kind of vaguely say things like, "I heard there are lots of problems with Vista." ...
Shhh. The way C_Guy's post reads is to insult the intelligence of anyone that doesn't share the same opinion.
#2.4 MioTheGreat on 10 Jul 2008 - 18:55
(mocax said @ #2.2)
I prefer the simple people stick with Mac OS.
Vista is too complex for them.

I'd like to see Vista as a niche product that only a handful of people use, like BeOS, not as some mainstream thing like XP.


Why? XP hitting all of the market share was a security disaster. The same thing wouldn't occur with Vista.
#2.5 Captain555 on 10 Jul 2008 - 19:12
(mocax said @ #2.2)
I'd like to see Vista as a niche product that only a handful of people use, like BeOS, not as some mainstream thing like XP.


In reality, it's exactly what it is right now. Even with this number of license supposedly sold, very few people actually use Vista (in the real world outside of this forum).
#2.6 Eis on 10 Jul 2008 - 19:44
Though I agree with you, C_Guy, I think you should tone it down a notch. Expressing your opinion is fine anyway you want, but I think more people will listen to you if they don't think you're just a jerk.
#2.7 +Dakkaroth on 10 Jul 2008 - 19:51
(Skwerl said @ #2.1)
I don't know, C_Guy. I run into a lot of people that have never used Vista and just kind of vaguely say things like, "I heard there are lots of problems with Vista." A lot of people have never used it or even seen it. I think a good ad campaign could help get Vista in front of enough people that they'd be able to see that it is a very nice OS, and perhaps people would stop listening to the anecdotes from the naysayers. Just think of how stupid the average person is, and how easy it is to get them to buy something if you just try a little.


You're obviously uneducated.

[/sarcasm]
#2.8 Ledgem on 11 Jul 2008 - 01:44
(C_Guy said @ #2)
"Products don't sell themselves."
Yet, Vista's sold how many copies with no recent advertising? How can that be?

Gee, I don't know, maybe Vista is coming with each new computer and Microsoft counts that as a Vista sale?
#3 ricknl on 10 Jul 2008 - 15:12
Well said. Though comparing him to monkeys is rather an insult on monkeys.
(9 replies) #4 Captain555 on 10 Jul 2008 - 17:54
I've sold over 300 PCs in the last year, some pre-built with WinXP, other made-to-order where I offer the choice (and those are usually big rig). How many many copies of Vista I have sold in the last year ?

Zero.

Not a single one.

Altough I will admit, that many come to me because they didn't find what they want in big surface store since they only sell Vista.

I said it many times, Vista needed to be an evolution of XP, not a complete new way of doing thing. No marketing campaign will ever be able to bridge that gap.
#4.1 Skwerl on 10 Jul 2008 - 19:39
(Captain555 said @ #1)
I said it many times, Vista needed to be an evolution of XP, not a complete new way of doing thing. No marketing campaign will ever be able to bridge that gap.


Right. That way nothing will ever change for the better when drastic change is needed, and we can just continue to use the same "good enough" thing for now and forever. People got used to XP, and now there's a huge fear of change. These releases should be more often, but in this instance, it was not. Suck it up, move on, and stop whining. There's almost no reason to get XP on a brand new machine.
Unless there is a specific application the user direly needs that is incompatible with Vista, selling them XP is not only ignorant (and likely due to an irrational, fear-driven vendetta), but a disservice. If these people are too scared to change now, what's it going to be like after they use XP for a few more years?
#4.2 +CelticWhisper on 10 Jul 2008 - 19:49
(Skwerl said @ #4.1)
(Captain555 said @ #1)
I said it many times, Vista needed to be an evolution of XP, not a complete new way of doing thing. No marketing campaign will ever be able to bridge that gap.


Right. That way nothing will ever change for the better when drastic change is needed, and we can just continue to use the same "good enough" thing for now and forever. People got used to XP, and now there's a huge fear of change. These releases should be more often, but in this instance, it was not. Suck it up, move on, and stop whining. There's almost no reason to get XP on a brand new machine.
Unless there is a specific application the user direly needs that is incompatible with Vista, selling them XP is not only ignorant (and likely due to an irrational, fear-driven vendetta), but a disservice. If these people are too scared to change now, what's it going to be like after they use XP for a few more years?


Actually, selling them XP is, by definition, good customer service. He's giving his customers what they want, not what Microsoft wants them to have.

If Vista is a better choice, he can either recommend it or leave the responsibility with the customer to make an educated choice. Refusing to sell XP because of personal bias, or the bias of others/the community/the market/whatever is bad customer service and he'd deserve to lose business over it.

#4.3 Skwerl on 10 Jul 2008 - 20:17
(CelticWhisper said @ #4.2)
Actually, selling them XP is, by definition, good customer service. He's giving his customers what they want, not what Microsoft wants them to have.


What I should have said was that pushing XP over Vista is a disservice. The customer should get what the customer wants. However, a salesperson should not suggest that the customer purchase XP rather than Vista on a new PC without a specific need for what is more or less an obsolete OS.
#4.4 Captain555 on 10 Jul 2008 - 21:16
(Skwerl said @ #4.3)
However, a salesperson should not suggest that the customer purchase XP rather than Vista on a new PC without a specific need for what is more or less an obsolete OS.


Obsolete ? Says who ?

Someone who walk in my store and want a PC to do Word Processing, Internet surfing and e-mail, doesn't need a big PC and certainly doesn't need Vista. Why should I push them to Vista, they are just going to hate me for it later. And I'll lose the sale anyway because I will have to charge them more than they want to pay. They want to pay the price for the Big Name PC that they saw at Circuit City. They don't care about the 2 gig of ram, or the 250 gig of HD. They just don't want Vista. I don't need to match the hardware, I just need to match the price.

Even better then that, I have 10 to 12 customers every months that bring in a PC with Vista and pay me for an XP license and a reinstall. I've become an expert at it. I'm starting to have a pretty extensive database of drivers. Barely have to search anymore.
#4.5 Captain555 on 10 Jul 2008 - 23:35
(Skwerl said @ #4.1)
That way nothing will ever change for the better when drastic change is needed, and we can just continue to use the same "good enough" thing for now and forever.


Drastic ? What drastic change were needed ?

You see that's the problem, there was no need for such drastic change. Change yes. Evolution doesn't mean same old, same old, with a few tweak. Evolution mean the next step. No need to change the way people were doing thing to make Windows a better product.


(Skwerl said @ #4.1)
People got used to XP, and now there's a huge fear of change.


Not fear. We live in a society where people are annoyed if you change the way they do thing. They are in a hurry and don't want to spend the time to relearn how to do what they like to do. Call it complacency. Good or bad. That the way it is.

(Skwerl said @ #4.1)
There's almost no reason to get XP on a brand new machine.


I'll give you just one. Speed. Especially on a entry level machine.


(Skwerl said @ #4.1)
Unless there is a specific application the user direly needs that is incompatible with Vista, selling them XP is not only ignorant (and likely due to an irrational, fear-driven vendetta), but a disservice.


Ignorant ? Vendetta ? Get a grip, my friend ....

I'm just a businessman who want to earn a living and I do what's needed to be done to do so.
#4.6 Airlink on 11 Jul 2008 - 06:23
[quote=Skwerl][quote=Captain555]I said it many times, Vista needed to be an evolution of XP, not a complete new way of doing thing. No marketing campaign will ever be able to bridge that gap.[/quote]

Right. That way nothing will ever change for the better...[/quote]
Are you seriously saying Vista was a change for the better? How?

[quote=Skwerl said,#4.1] when drastic change is needed...[/quote]
Perhaps you missed the part where Captain555 was talking about how Windows needed to evolve. You know; Evolution. Are you from a Red State where they teach "Intelegent Design" instead of "Evolution" and thus are having a hard time grasping the concept? It was Vista that was the drastic change we didn't need. Vista was not an evolution, it was a mistake that should have been aborted.

[quote=Skwerl said,#4.1] and we can just continue to use the same "good enough" thing for now and forever.[/quote]
Yes. Yes we can continue to use XP.
And yes, it's good enough. It gets the job done.
Sure, Vista has more bells and whistles and Aero Glass eye candy, but I dare you to name a single compelling feature (besides DirectX 10) that Vista has and XP doesn't. Go on: Name one. That ought to be amusing.

[quote=Skwerl said,#4.1] People got used to XP, and now there's a huge fear of change.[/quote]
Not so much fear of change as loathing of Vista. I was all excited that a new version of Windows was coming out until I saw that there was no compelling reason to shell out 300 buck for it.

[quote=Skwerl said,#4.1]These releases should be more often, but in this instance, it was not.[quote]
You don't know the half of it.

[quote=Skwerl said,#4.1]Suck it up, move on, and stop whining.[/quote]
Who do you think you are, the OS Upgrade Police? I'll move on to a new OS when I'm good and ready to move on to a new OS, and your testosterone-fulled rant to the contrary isn't changing my mind.

[quote=Skwerl said,#4.1]There's almost no reason to get XP on a brand new machine.[/quote]
FAIL! There's plenty of reasons to get XP on a new machine. It has lower system requirements and uses up less system resources to run, it costs less, it's got a UI that everyone is familiar with, it's a very mature OS, there's much better driver support for it compared to Vista, an OH YEAH! It costs less to buy! Why do you think ASUS is shipping the EeePC with XP driver support and NOT Vista driver support?

[quote=Skwerl said,#4.1]Unless there is a specific application the user direly needs that is incompatible with Vista,[/quote]
Thanks for pointing out that there are programs that will run in XP but won't run in Vista. I was going to point it out anyways, but it's always nice when the other guy conceeds the point ahead of time.

[quote=Skwerl said,#4.1] selling them XP is not only ignorant (and likely due to an irrational, fear-driven vendetta), but a disservice.[/quote]
They're coming to me and ASKING me to sell them XP. That's not ignorance, that's RETAILING! People want something and you have it so you sell it to them. Your irrational, arrogance-driven insults aren't helping.


[quote=Skwerl said,#4.1] If these people are too scared to change now, what's it going to be like after they use XP for a few more years?[/quote]
I'll tell you what it's going to be like: It's going to be like me selling them on Windows 7. And stop assuming everybody's scared of Vista.

I'll give you one thing, you're an arrogant son of a sack of hammers. You assume you know what the customer needs and then call anyone who disagrees with you ignorant, stupid, of scared. Here's an idea: Why don't you ASK the customer what he wants and then SELL IT TO HIM! When you arrogance looses him as a customer because you insist on selling him Vista when he wanted XP, don't say I didn't warn you.

EDIT: Sorry about the quotes, I'm not sure what I did wrong there.
#4.7 Belazor on 11 Jul 2008 - 11:28
(Airlink said @ #4.6)
Are you seriously saying Vista was a change for the better? How?
Security, stability and keeping your drivers up to date. Plus, after SP1, you can add speed to that list.

(Airlink said @ #4.6)
Perhaps you missed the part where Captain555 was talking about how Windows needed to evolve. You know; Evolution. Are you from a Red State where they teach "Intelegent Design" instead of "Evolution" and thus are having a hard time grasping the concept? It was Vista that was the drastic change we didn't need. Vista was not an evolution, it was a mistake that should have been aborted.
Maybe it's your "Intelegence", but anybody in their right minds would consider a move towards an environment where you no longer are required to run as Administrator an evolution in the Windows world.
*NIX has had UAC for how long now?
Do you see people whining about that? No.
Will *NIX ask you for Root password every time you want to run updates, want to change system settings, want to access/write to system files? Yes.

(Airlink said @ #4.6)
Yes. Yes we can continue to use XP.
And yes, it's good enough. It gets the job done.
Sure, Vista has more bells and whistles and Aero Glass eye candy, but I dare you to name a single compelling feature (besides DirectX 10) that Vista has and XP doesn't. Go on: Name one. That ought to be amusing.
Wow, you're a real piece of work aren't you. "Besides DX10". Of course you would say that, since DX10 is a huge advantage and it works out of the box on Vista, instead of requiring hackish solutions (that will probably never be finished) to get it to work on XP.
But okay, "Besides DirectX 10" there's a few features I enjoy with Vista:
  • Taskbar preview - Yes, you can install software to do this on XP, but I prefer to have stuff working out of the box.
  • Better driver support - Do a fresh install of a retail WinXP and tell me how much works. I'll tell you: Nothing. Not even sound. Sound.
  • Folder sidebar is now useful - For those of you who enabled it on XP, tell me what you used it for other than a quick way of getting back to My Documents. Because I sure as hell can't think of anything else it was good for.
  • 64bit OS that works - I pity the fool who runs XP x64, you might be able to get the basic stuff working like GFX and Chipset, but beyond that you're pretty much stuffed. To be fair, most Joe Schmoe computers don't come with 4GB of RAM, but eventually they will. What then will you do? Sell them an OS that leaves half their RAM useless, sell them an OS that doesn't work properly, or recommend that they get an OS that has excellent driver support and utilises all the RAM?
  • Better RAM handling - Unused RAM is wasted RAM. *NIX has done this for years now.
  • Better multi-core handling - Multi-core processors is entering the Joe Schmoe computer market now, so selling somebody an OS that doesn't use their hardware to the fullest is a disservice indeed.
  • Driver crash recovery - nVidia drivers have crashed on me a few times back when Vista was new, but unlike XP it didn't take the entire OS down with it.



(Airlink said @ #4.6)
Not so much fear of change as loathing of Vista. I was all excited that a new version of Windows was coming out until I saw that there was no compelling reason to shell out 300 buck for it.
Well I've listed a fair few points above this, but if this isn't reason enough for you, then stick with XP for all I care.

(Airlink said @ #4.6)
FAIL! There's plenty of reasons to get XP on a new machine. It has lower system requirements and uses up less system resources to run, it costs less, it's got a UI that everyone is familiar with, it's a very mature OS, there's much better driver support for it compared to Vista, an OH YEAH! It costs less to buy! Why do you think ASUS is shipping the EeePC with XP driver support and NOT Vista driver support?
Okay let's go through this step by step, shall we...
Vista uses all your available system resources to pre-load applications you open often, so that they take less time to load. If you open up a huge application (like say a game) that requires more RAM, Vista will give it all the RAM it needs. Vista shuts down ALL the fancy features once you enter a full-screen application, so in fact it uses LESS resources than XP when you are running a demanding application.
XP also doesn't utilise all available system resources on a modern-day machine.
It costs less because it's worth less.
UI familiarity is a negative point for some, I'll give you that. But considering the UI in Vista is vastly superior once you learn where the moved things are, it will become a benefit in the end. The new sidebar in Vista saves me thousands of clicks every day.
Maturity is hardly always a good point. XP has more security issues than Vista does.
Find me a device created since Vista was released that does not have a Vista driver available. For older devices, I'll give you that point, however newer computers don't come with older devices, now do they?
I'm not even going to dignify the EEE comment with a reply, seriously...

(Airlink said @ #4.6)
Thanks for pointing out that there are programs that will run in XP but won't run in Vista. I was going to point it out anyways, but it's always nice when the other guy conceeds the point ahead of time.
And who's fault is that? Yep, you guessed it, the programmers.
When somebody is stupid enough to code a text editor that requires administrator permissions to start up, it doesn't surprise me that they would code stuff that is based on technology so old support for it was dropped in Vista.
Such software is not something I or anybody else should want on their computer, it's most likely doing the computer more harm than good tbh.

(Airlink said @ #4.6)
They're coming to me and ASKING me to sell them XP. That's not ignorance, that's RETAILING! People want something and you have it so you sell it to them. Your irrational, arrogance-driven insults aren't helping.
If I was in retail and somebody ASKED me to sell them XP, I would ask them why they feel they need XP and try to help them figure out how to make Vista (if that's what they have atm) an OS they can run.
If they didn't want to hear it or had points I could not counter, I would sell them the XP licence.
THAT, in my opinion, is customer service. Blindly selling people outdated stuff because they want it is like intentionally selling somebody 3 year old hardware.
#4.8 Skwerl on 11 Jul 2008 - 15:16
Thank you, Belazor. You saved me a lot of typing. Couldn't have said it better, myself.
#4.9 Captain555 on 11 Jul 2008 - 16:54
(Belazor said @ #4.7)
If I was in retail and somebody ASKED me to sell them XP, I would ask them why they feel they need XP and try to help them figure out how to make Vista (if that's what they have atm) an OS they can run.


Then these customers would end up at my store, sware at the saleperson that convince them to go for Vista and pay me to upgrade their PC to XP. So I win either way.
(3 replies) #5 Blaxima on 10 Jul 2008 - 20:35
THIS MESSAGE IS FOR DANIEL FLESHBOURNE

Could you please do us the favor of not taking the 3 minutes out of your blow jobbing Steve Jobs day to write article after article filled with such tripe. Thank you for your understanding and you can get back on your knees now
#5.1 rm20010 on 10 Jul 2008 - 23:08
Wow. Don't shoot the messenger.
#5.2 Airlink on 11 Jul 2008 - 05:44
Insulting and flaming the admin is an excellent, excellent way to get yourself banned from his website.
If you find this unfair, perhaps you might want to rant and scream about it some more. This will, of course, require you to put your head up your ass, but I have a feeling that this will not be a problem in your case, Blaxima. You're specially skilled in that area, from what I've seen.
#5.3 Blaxima on 11 Jul 2008 - 16:54
Meesengers relay the message and thats it. They don't inject personal bias at every opportunity.

@arilink, I guess its nice to be remembered because I can't even remember the last time I 've posted here but apparently you do, which is kind of creepy. Either that or you were just dying to use that witty response you've been practicing. If I wan't to be banned thats my prerogative so don't make it yours, you'll sound smarter that way
#6 Airlink on 11 Jul 2008 - 05:40
Windows Vista: Welcome to the so-so.
#7 Side Pocket Bob on 13 Jul 2008 - 11:34
Hi guys, I`m the new kid on the block I guess, A lot of you have probably seen me on other sites. If so You know I`m full of advice on the nuts and bolts hardware topics (pure electronics, like, ground level stuff) and don`t blow off My big bean shooter on software for the very good reason that I don`t know jack... in the field. this is not likely to change soon because I`m to old and lazy to stir Myself learning something new now. I`m 56 yrs. old but I do still know My way around the printed circuit board for the simple fact that they are not going to change the laws of physics just because I retired! they still seem to be the same ones in effect as the ones 46 yrs. ago when I built my first radio. I v`e been reading Your comments pro&con Re: XP % Vista. The only comment I can offer on that subject is that I do miss My XP and it doesn`t look like I`m ever going to really be comfortable with vista. My main and only gripe is one I have seen mentioned here more than once. DRIVER SUPPORT! I never had any trouble with updates, upgrades or any other support with XP. With visa about 70% of the things the Xp would have swallowed without a hiccup, This vista lables incompatable! Many times I have seen downloads on h.p.`s site and Windows site (WINDOWS?, its their baby! That I would love to have, only to Be told to go scratch! I paid how much? only to find that many of the features that sold Me on vista had to be downloaded and then hear "incompatable" appearently I`m just not going to get what I paid for, and there`s nothing I can do about it, they already have my money and they act like it. Well... live and learn....

Side Pocket

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