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Up to 80,000 AOLers face the boot from Carphone network

Daniel Fleshbourne   on 31 July 2008 - 16:05 · 13 comments & 5635 views

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Carphone Warehouse's ongoing network integration prompted by its purchase of AOL's broadband business in 2006 could spell trouble for tens of thousands of customers, CEO Charles Dunstone warned today. In the firm's Q2 trading update, he said: "We have successfully migrated over 1.3m AOL customers: a further 80,000 customers, whose operating systems or hardware are incompatible with the new platform, are yet to be migrated and a proportion of these are likely to be at risk."

Carphone has already lost 12,000 AOL customers as a direct result of the migration. We've asked the firm which specific hardware and software set-ups are under threat and will update this story if we get an answer.

View: The full story @ The Reg

Post a comment · Send to friend Comments · There are 13 additional comments
#1 computergeek83 on 31 Jul 2008 - 17:09
So basically, the customers are at risk of being dropped because their PC's run windows 95, 98, and ME and those older operating systems are incompatible with the crapware Carphone is trying to force them to use to access their services.... I have a solution for them, dump AOL and get a real ISP, that is a Internet Service Provider, not and Idiot Support Provider.
(3 replies) #2 +warwagon on 31 Jul 2008 - 18:03
Technically anyone online with that old of machine is a security risk.
#2.1 computergeek83 on 31 Jul 2008 - 18:34
(warwagon said @ #2)
Technically anyone online with that old of machine is a security risk.


I would consider it to be the opposite actually, most junk (malware, viruses, etc) has a lower chance of loading on 98 than xp or vista which is what most junk is coded for.
#2.2 +Kirkburn on 01 Aug 2008 - 02:23
(computergeek83 said @ #2.1)
(warwagon said @ #2)
Technically anyone online with that old of machine is a security risk.


I would consider it to be the opposite actually, most junk (malware, viruses, etc) has a lower chance of loading on 98 than xp or vista which is what most junk is coded for.

Seriously? You included Vista in that? I thought XP was a stretch, but do you have any evidence for that at all?
#2.3 +mrbester on 01 Aug 2008 - 09:35
Just as technically, anyone still using old machines / OSs can use a modem / router combo with a firewall. Oh, wait, they all come with those nowadays. The only security risk is to their own machine and anyway the choice of OS is nothing to do with an ISP.
#3 +nezermundy on 31 Jul 2008 - 19:28
Ha, I left when they migrated me and were still charging me £25 for a LLU.
#4 Danielx714 on 31 Jul 2008 - 20:26
sigh... every time I hear about aol I get a nice warm feeling in my body
#5 thealexweb on 31 Jul 2008 - 20:36
Ha ha their losing thousands of customers simply by merging!
(1 reply) #6 acnpt on 31 Jul 2008 - 20:56
AOL used to be great!(before they got bought), thats my opinion anyway.
#6.1 ThaCrip on 01 Aug 2008 - 02:14
AOL is a joke period... all they do is basically give u bloatware with a whole bunch of bs on your pc with a ok interface when all you need is a internet connection and either IE/Firefox/Opera and that's about it.
(1 reply) #7 Antiprophet on 01 Aug 2008 - 09:59
I (unfortunately) work for AOL, and i can tell you that the 80,000 people at risk are people using Mac os 9 on dial up, windows 95 dial up and broadband, and windows 98/ME on dial up.

Basicaly you need to have windows 98 or higher, which is pretty normal id guess, to get broadband. Anyone on dial up will be offered BB packages with free routers, but it is the choice of the 80,000 if they want to take it up.

I dont even deal with all the sales crap so i dont know much more than that...

Oh yeah, ThaCrip, i know the aol software is bloatware and I hate it, so does every aol employee, it is just horrific. After the split from aol inc (aol usa) we don't have to use it, but apparently people want it as at least an option.

Saying that, you dont have to use it at all

now dont all rush out to get aol at once guys
#7.1 computergeek83 on 01 Aug 2008 - 13:11
(Antiprophet said @ #7)
now dont all rush out to get aol at once guys


no fear of that....
#8 Airlink on 01 Aug 2008 - 23:03
AOL LOL!

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