Apple beats all competitors on reliability, support again

For the second year running, Apple Inc.'s computers are the most reliable, and its support is the most dependable of all computer makers selling in the U.S., according to according to Rescuecom Corp.'s third annual reliability report. Rescuecom comes up with its scores by comparing the percentage of each vendor's support calls with its U.S. market share, said company CEO David Milman.

Apple's Macs beat machines sold and supported by Panasonic, Lenovo, Toshiba and Hewlett-Packard, according to Rescuecom Corp.'s third annual reliability report. Apple, which took the top spot last year, more than doubled its score from 2007 and again trounced the competition, this year posting a score 43% higher than next-best Panasonic Corporation of North America.

Milman also noted that Windows Vista related calls have dropped off and Vista has gotten a lot more reliable, with its patches and the service pack and told that this year they didn't have the rush of calls they got when Vista first came out.

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76 Comments

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Well lets look at things logically (I know it will be a struggle for some)

a. They have a smaller market share - less people to actually have problems
b. Mac users generally learn how to use their computer due to not being able to run next door, ask someone at the office, or phone a friend to find out what they've done wrong. i.e. it's unlikely (cr)apple support gets a heap of "where's the any key" calls.
c. You can't go out and find a whole array of hardware to purchase that may or may not actually be compatible with your system specs as you can (and many do) with a pc

On the flip side the amount of failures with iPods (and probably) phones is through the roof, yet the excuse for that is due to the large number sold..........?

People don't take into account that with all the hardware/software for PC's the probabilities of errors/misconfigurations are higher than Mac's, not because of the market share, but because the vast amount of stuff out there for PC's.

However, some friends have Mac's and i don't recall they having trouble other than network configurations.

As other said above, doesn't mean that all Mac's are most reliable then PC's. With electronics/computers i have learned that sometimes its just a matter of luck/bad luck.

I think the big question should be: WHO paid for the survey?

Also, who the **** is rescuecom?
Their website doesn't look very legit.

I never liked these survey whether it be MS based, Apple, or whatever. Who do they survey and how many people are surveyed? And if they only select a certain number of people...then how do you know that the majority of these random people are for the survey compared as against the survey?

I also dont really think Rescuecom is reliable or even trust worthy after reading this...
http://www.wtvh.com/programming/specials/13876742.html
I think I got the right company and if not, I am an idiot.

I also have had some bad experience with Apple support when calling in some of out G5s/MacPros. Never had the issue with Dell and its funny that Dell isnt in the article. Have tons of friends and family using Dells and we always received great support whether it be personal, or even at my work.

I had a user whos macbook HD died a month ago and the macbook was 1 month out of warranty. This person had the hard drive replaced in the same macbook earlier in the year. She had to call several times to support and talked to a few supervisors and they refused to replace the HD. Finally someone at the Apple store replaced it free of charge. I have called Dell with parts repalcements 2-3 months out of warranty and they replace the part with little to no hassle. Also, my mom's dell laptop died after a year. She called me and I told her it was either the MB/Mem/or Proc. Turned out to be the memory but Dell replaced the mobo as well when it was even needed just to make sure she doesnt have any more problems.

Report aside, in all honesty does this surprise you.

Consider that Apple release a controlled set of hardware permutations, whereas the PC computer has such a diverse collection of configurations, its no wonder that Apple has been ranked top. It's like game consoles (well, not the first 360s anyway -.-') , the few iterations of hardware design don't fail that often.

So, their computers are the best in reliability. OK, I would hope so; only they build them, and for what they cost and for the numbers they sell (like what, maybe 12 a week), that's not too hard to believe.

And the same could be said for their support. When you have such a small market share, it's easy to have the best in support, what with maybe 3 people calling every month or so.

Right?

I doubt this is true. What about all those problems users here and anywhere else have experienced with sloppy support. All they give is headaches and gift cards when they could've just fixed the damned problem. Apple is very much like a strict religion.

My Powerbook logic board failed as well as the battery. I called and they told me that they could not replace and advised me to go to the mac store where I got the same answer. This was the last mac I bought.

bankajac said,
My Powerbook logic board failed as well as the battery. I called and they told me that they could not replace and advised me to go to the mac store where I got the same answer. This was the last mac I bought.

Did they tell you that when it was under warranty? Every company would honor their warranty or be subject to legal action.

If it was outside warranty, they (like all companies) are not under an obligation to repair.

Your post doesn't have a lot of info.

markjensen said,
Did they tell you that when it was under warranty? Every company would honor their warranty or be subject to legal action.

If it was outside warranty, they (like all companies) are not under an obligation to repair.

Your post doesn't have a lot of info.


It was actually under a recall and the recall ended two months ago. I did not notice that anything was wrong because the computer still worked. One of the symptoms was that one of the memory banks was not recognized so when I went to look at how much memory I had it said 1GB instead of 2GB.

I guess Apple has joined the ranks of great companies like Gateway, who have in the past also been ranked number one in customer service and reliability. Huzzah.

Divide Overflow said,
I guess Apple has joined the ranks of great companies like Gateway, who have in the past also been ranked number one in customer service and reliability. Huzzah.

Except that what Apple produces, the way the company is run, and the impact they've made over the last 10 or so years is about as similar to Gateway as a Lada is to a Maserati - in that they're both cars, and they're both tech companies. That's where the similarities end, thankfully.

GreyWolfSC said,
if I should listen to anything they have to say.

If it's about Apple being superior you should believe it. No, you MUST believe it! Believe.....BELIEVE....believe