Numerous complaints are being reported from customers who own the 1.5TB Seagate Barracuda 7200.11 hard drive at the Seagate's online support forum.The hard drive seems to just freeze during data transfers. Kabatek, Brown and Kellner LLP, a consumer law firm, is considering a lawsuit against Seagate because of the high failure rates of the Barracuda 7100.11.
Seagate, the world's largest Hard drive maker released the 3.5-inch internal drive, Barracuda 7200.11 in July 2008. The hard drive offers 1.5TB of capacity on four platters and uses a SATA 3GB/sec interface, delivering a sustained data rate of up to 120MB/sec. The drive is also available in 1TB, 750GB, 640GB, 500GB, 320GB and 160GB capacities, with 32MB and 16MB Cache buffer size.
Seagate has stated that some other hard drive models like DiamondMax 22, Barracuda ES.2 SATA, SV35 are also affected by a firmware bug which makes the drive fail when the host system is powered on and the data becomes inaccessible.
Seagate is currently offering a free firmware upgrade for the affected drives. Customers can expedite assistance by calling Seagate Support(1-800-SEAGATE) or by sending an e-mail to Seagate. The e-mail should include the disk drive model number, serial number and current firmware revision which can be known by downloading the Seagate Drive Detect software program available in Seagate Knowledge Base.
This is really nothing new for Seagate. For years they've been offering sub-par drives. Looks like someone finally noticed.
I've backed up my data just to be safe but Seagate drives have always been incredibly reliable for me.
My point is that most "Maxtor sucks!" "Seagate sucks!" "WD Sucks!" arguments are pointless. Anyway, Seagate has traditionally had good drives. This is a shame.
Last edited by MioTheGreat on 18 Jan 2009 - 17:27
This is really nothing new for Seagate. For years they've been offering sub-par drives. Looks like someone finally noticed.
Shut up. WD sucks. I've got one in my PC (a WD Caviar Green 1TB), and it's suffering from problem after problem. It's practically knackered.
My uncle has had three 300GB Seagate external HDDs for the past couple of years, and he's encountered no problems at all.
WD sucks. Hell, I'd even choose Maxtor over them any day! I had a 200GB one in my old PC and that worked fine no problem.
same. have 2 spinpoints...excellent performance and quiet.
have a maxtor drive too which has never given any hassle.
No hard drives are immune from failure. Stop extrapolating solely from personal experience.
That's good advise. You know, you're right. That's all I do, is post the same old crap about how blah blah blah. It's funny, n_K, I never see you helping anyone with their computer problems.
Wow. Yeah, I'm the moron... and you'll still say Seagate over WD? Did you not read the ****ing article? Does not Seagate own Maxtor? Good call, moron.
Jeez, don't make such a big deal about it! It's only affecting ONE model. And it's fixed by a simple firmware update.
If it's one thing I've learned, it's that both WD and Seagate are trustworthy brands. I've heard the same amount of people complaining about Seagate hard drives as Western Digital. Even then, it's not often enough to worry about. Hard drives go out, it happens sometimes. Every experience is different though.
Yes, all drives go out EVENTUALLY, but you'll find WD in particular go out just about the day AFTER the warranty expires. They are ****.
Seagate are known for providing reliable drives that are fairly priced and perform well, WD are know for making high-end performance drives.
Both are good makes, both have their different reasons for being good and both have some not-so-brilliant aspects.
Issues such as these can, will and most likely have happened before, it's just good to see they're responding quickly.
Looks like I got what I wanted; good flame-bait for the first post. :-)
Hook, line and sinker.
Hook, line and sinker.
Nice "I got utterly humiliated so i'll say I was trolling" line there, you must be getting desperate.
Hook, line and sinker.
riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight
Hook, line and sinker.
We call people like you, mugs.
Hook, line and sinker.
Nice "I got utterly humiliated so i'll say I was trolling" line there, you must be getting desperate.
HAHHAHA! Yeah. You got me. "Humiliated". Classic.
Theres an article here along with the warranty summary at Seagate.com. The Baracudas 7200's are one of the drives which has dropped to three years. Infact besides the enterprise level drives, basically all OEM ones now are three years.
Good to know there's a firmware upgrade should I have any problems though.
Anyone know of a good alternative other than Western Digital ?
(fine print: this post is not written in defense of Seagate; some people draw those kind of conclusions)
Which is why I don't buy 1TB drives.
Its 160GB/1TB .... one and the same
Does it really matter but? Alternatively you get multiple smaller drives but in the end you still end up with 1TB worth of data that needs backing up.
Really it doesn't sound like a very hard question. If you need to back up a 1TB drive just buy a 2nd 1TB drive for the backup. Same thing you would do if you had a 320 or a 640 drive.
i just burn anything important to DVD recordables (Verbatim or Taiyo Yuden if you want the data to LAST any length of time as there the best discs on the market)
"Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help."
Is there a direct email address for seagates tech support?
Well I guess no surprise that 7200.11 series is replaced by 7200.12 series so soon.
you can check yours too here: Seagate Validation Tool disable your pop-up blocker
ST31000340AS
ST3300622AS
ST3500630AS
ST3750330AS
ST31000340AS
ST3300622AS
ST3500630AS
ST3750330AS
is that what u've written? they need serial not the model if so.
Would like to see Neowin do a review of Hard Drives, especially external ones ..
As the first comment says, Western Digital FTW
Last edited by Lord Zog on 18 Jan 2009 - 17:37
Even so I haven't had any data loss and my experience with Seagate is still more positive than with Western Digital or Maxtor.
I was thinking of buying a new Seagate, might choose another brand now.
Sometimes I think I should have been a lawyer for the money. But then I would despise myself.
Can I upgrade the firmware on that?
It's scandalous. This means you're better off waiting for your drive to drop dead and getting them to recover the data and provide a replacement.
It's worth bearing in mind that updating the firmware will effectively nullify your warranty by limiting the potential liability to $1.
http://support.seagate.com/support/cert-eula.html
It's scandalous. This means you're better off waiting for your drive to drop dead and getting them to recover the data and provide a replacement.
What is that whistling sound..?
Oh, it's Seagate's customer base plummeting.
It's worth bearing in mind that updating the firmware will effectively nullify your warranty by limiting the potential liability to $1.
http://support.seagate.com/support/cert-eula.html
It's scandalous. This means you're better off waiting for your drive to drop dead and getting them to recover the data and provide a replacement.
What is that whistling sound..?
Oh, it's Seagate's customer base plummeting.
It says if your drive fails during the firmware update the liability will be $1. Once the firmware has been updated your warranty is restored back to what it was.
I still haven't heard back from Seagate yet, only a confirmation email. I would hope they'd be a bit more prompt when the issue is so severe.
I could have posted a good review for my drive when I received it but chose to wait until I had used the drive for several months. All of the dying drives have all worked great up until they completely bricked without any warning.
Wonder how many more bad reviews the drives would have received if the buyers had waited a few months.
People love to complain, not so much praise.
My drive is affected, and thankfully it hasn't died yet. However, the firmware patch they released for the model number of my drive CAN'T detect it! This is happening to everyone with the same model! (500GB / 7200.11)
They can't get one thing right...
it is not only me telling this.
http://forums.seagate.com/stx/board/messag...;thread.id=5625
However Downloads Has been took off saying that
Note: This file has been temporarily taken offline as of Jan 19, 2008 8PM CST for validation.
Better Wait for Another Firmware..
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