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Microsoft sued for charging consumers to downgrade to XP

Sean Bradford   on 16 February 2009 - 14:34 · 62 comments & 7528 views

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When Windows Vista was released to market on January 30th, 2007, Microsoft gave consumers the option to downgrade to Windows XP if they were not satisfied with the new operating system. However charging consumers $59.25 to downgrade to a different operating system has stirred some trouble for Microsoft.

A Los Angeles resident, Emma Alvarado, has filed a class action lawsuit in the US District Court of the Western District of Washington in Seattle. The plaintiff is not demanding anything but a refund because the company charged her for downgrading her Lenovo PC from Windows Vista to Windows XP Professional. According to the lawsuit, Microsoft charging consumers to downgrade to a different operating system due to dissatisfaction violates Washington state's Unfair Business Practices Act and the Consumer Protection Act by "operating an unlawful trust that limited competition and inflated prices for Vista and XP, and kept PC makers from pre-installing XP."

Alvardo is also inviting other consumers who had to pay to downgrade to a different version of Windows to join the law suit. More information about joining the law suit can be found here.

Microsoft spokesman, David Bowermaster, said the company hasn't been served with the lawsuit so he could not comment at this time.

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(12 replies) #1 tele-fragd on 16 Feb 2009 - 15:50
Poor Microsoft. They seem to get sued every other week
#1.1 Krome on 16 Feb 2009 - 15:59
But to be honest, this suit is within the law. This type of monopolizing is wrong.
#1.2 C_Guy on 16 Feb 2009 - 16:01
HA HA HA HA! Yes, Microsoft is a monopoly. Have you considered doing stand-up?
#1.3 JonathanMarston on 16 Feb 2009 - 16:06
Krome
But to be honest, this suit is within the law. This type of monopolizing is wrong.

Except that MS didn't charge for the downgrade - IBM did.
#1.4 ahhell on 16 Feb 2009 - 16:54
Somebody obviously does not understand what a monopoly is.

Also, companies charge for the downgrade because it costs money to restage computers with other operating systems. The class action suit will go no where and that jackass should be charged for wasting the court's time.
#1.5 +TCLN Ryster on 16 Feb 2009 - 17:52
Agreed ahhell. It takes time and manpower to reinstall a machine on a different operating system, does this moron think that should be done for free?
#1.6 shockz on 16 Feb 2009 - 18:11
TCLN Ryster said,
Agreed ahhell. It takes time and manpower to reinstall a machine on a different operating system, does this moron think that should be done for free?


Pushing a button to install an image takes a lot of time and manpower?
#1.7 ZeroHour on 16 Feb 2009 - 19:26
Shockz: its not so simple as that. You have to test and build the XP image for new hardware (aka stuff that wouldnt have had XP by default) which all costs cash.
#1.8 war on 16 Feb 2009 - 22:42
And exactly who's fault is that, that XP is not the default OS?
#1.9 Recon415 on 16 Feb 2009 - 23:37
Heh, with the god damned recession, people apparently think that they can get a quick buck from Microsoft, rather than earn it themselves.

F*cking idiots. Microsoft is charging for the labour fees of downgrading, and the purchasing of an XP license.
#1.10 Lord Ba'al on 17 Feb 2009 - 02:54
It's already bad enough that they force Vista onto everyone who buys a new PC or laptop. Then ripping off people who don't want to use that Vista crap is just plain wicked.
It was high noon they got sued for this. I'd be furious as well.
#1.11 Krome on 17 Feb 2009 - 05:54
Recon415 did you read everything?
#1.12 Stingray on 17 Feb 2009 - 12:15
Lord Ba´al, you can always install Linux if you don´t want to pay for anything. Nobody forces anyone to buy Microsoft.
(1 reply) #2 m.keeley on 16 Feb 2009 - 15:55
MS don't charge for the downgrade it's the OEM's that do e.g. HP, Dell etc so this won't go anywhere.
#2.1 +shinji257 on 16 Feb 2009 - 16:03
m.keeley said,
MS don't charge for the downgrade it's the OEM's that do e.g. HP, Dell etc so this won't go anywhere.


Exactly. I remember Gateway did the same thing when Windows ME came out. They offered Windows 98 but it was an extra $90 to get it. I happily paid the price knowing I would get a more stable system.
(3 replies) #3 C_Guy on 16 Feb 2009 - 16:00
I thought the downgrade was charged by manufacturers (like Dell) to cover the expense of developing drivers for their hardware for XP?

I don't think you can sue Microsoft for encouraging PC manufacturers to install a newer operating system. Besides, most of them continued to offer XP anyway so what's the problem? You want an old OS? Fine, but be prepared to pay extra for the development of drivers for an old operating system.

It's time for Microsoft to counter sue the people who launch such moronic lawsuits for wasting so much time and money.
#3.1 Brandon on 16 Feb 2009 - 16:07
C_Guy said,
I thought the downgrade was charged by manufacturers (like Dell) to cover the expense of developing drivers for their hardware for XP?

I don't think you can sue Microsoft for encouraging PC manufacturers to install a newer operating system. Besides, most of them continued to offer XP anyway so what's the problem? You want an old OS? Fine, but be prepared to pay extra for the development of drivers for an old operating system.

It's time for Microsoft to counter sue the people who launch such moronic lawsuits for wasting so much time and money.


They don't even make the damn drivers. ATI / Nivida / Intel do. They just repackage them with their own branding
#3.2 ZeroHour on 16 Feb 2009 - 19:28
Brandon: OEMS customise standard hardware such as creative sound blasters which mean they need customised drivers. Laptops are even worse for this. Anyway OEM's only give you drivers they have tested with their hardware, not just generic ones and thats why generally they are behind the latest nvidia/ati drivers.
#3.3 Brandon on 17 Feb 2009 - 20:23
Zero: Not really. Laptops use rebranded drivers. My dell laptop has a sigmatel chip for audio. I can just go to their website and oftentimes download more recent drivers then what is available through Dell's website.

OEMs don't make hardware. Even video cards use a form of standard drivers, oftentimes just hack the .ini and the original ones will install
(1 reply) #4 jwjw1 on 16 Feb 2009 - 16:08
if their going to charge for a downgrade...then they should refund the price of Vista that was built in. Im sure its probaby few hundred.
#4.1 war on 16 Feb 2009 - 22:44
Exactly! You have to pay a downgrade price on top when you where not even refunded for Vista! So yeah I'd sue too!!
(5 replies) #5 cork1958 on 16 Feb 2009 - 16:19
I'd jump on this bandwagon in a second, if it wasn't for the fact I did my own downgrade within hours of firing up Vista the first time on a new machine I got a couple Christmas' ago. Have since downgraded AT LEAST 100 computers since Vistas release, and I'm sure that's a low estimate. If nothing else, it's a monopoly just in the fact that most people's older machines wouldn't run Vista worth a darn, although the readiness test, or whatever it was called, said it would. The monopoly comes in where MS basically FORCES you to buy a whole new computer.

I've said all along that MS should've been sued just for releasing Vista.
#5.1 testman on 16 Feb 2009 - 16:32
Oh stop talking utter nonsense. Comments like yours are dumb, ill-informed rubbish.
#5.2 Roadrunna on 16 Feb 2009 - 16:36
Did the users of those downgraded PCs do so to stop you nagging them?

Fine, you don't like Vista. You've told everyone that and since you're probably considered the computer expert by those PC owners, they just went along with what you've said and stuck with XP.

If they'd known anything about PCs beyond email and web-surfing they would have downgraded themselves as it's simple enough to do.

Vista is working fine for the vast majority of users so saying MS should have been sued for it is silly.

Last edited by Roadrunna on 16 Feb 2009 - 16:42
#5.3 +TCLN Ryster on 16 Feb 2009 - 17:58
Cork, I'm sure I remember your name from many anti-vista threads over the years. Your bias is clear. As the others have said, what you spouted out there is utter drivel. Vista works perfectly well on all new machines sold. At least it does now, back when it was released the OEMs stuck it on hardware that was barely adequate. Hardware that most would consider to be mid to low range for Windows XP.

Vista uses more resources than XP, thats a fact. Just as XP used more resources than Windows 98 and ME. If you're suggesting that software development should just stagnate and always support the same level hardware, then you are sorely deluded.
#5.4 +TCLN Ryster on 16 Feb 2009 - 17:58
Please delete this duplicate post and fix the comments system so that it works correctly. I pressed save and nothing happened. Pressed it again and it posted twice. Nice.
#5.5 C_Guy on 16 Feb 2009 - 22:00
I've said all along that MS should've been sued just for releasing Vista.

Ok but then what do we do with you for your post? Surely you can't pay as much as Microsoft but you should for uttering such nonsense. If you feel forced into a phantom monopoly then go get a Mac. You will be shocked to see that in this monopoly mindset of yours there is another option.

Once the shock wears off we might even tell you about Linux... another alternative to Windows. Get your surprise face ready!
#6 Ambroos on 16 Feb 2009 - 16:36
Well it's their right. It costs money for them to train support departments for more different OSes because they have to keep XP support alive. Perfectly normal they charge a little more then.
#7 Silverskull on 16 Feb 2009 - 16:41
Hey guys! You're suing the wrong company!
#8 FoxieFoxie on 16 Feb 2009 - 16:43
bull****.

It's like suing Blizzard for not giving away Diablo 1 when buying Diablo 2.
(3 replies) #9 hardgiant on 16 Feb 2009 - 16:50
Maybe there should be a law where people get to choose what OS is included on there PC's?
#9.1 +TCLN Ryster on 16 Feb 2009 - 18:01
Why do they need a law? If you want XP on your new machine you can get it. You just have to pay for the driver development, support staff resources, build creation costs, etc. You can also buy your machine without an operating system and then install whatever operating system you like.
#9.2 C_Guy on 16 Feb 2009 - 22:00
Maybe people could request it when they buy a computer. Or build one themselves.

OH WAIT people already do that.
#9.3 hardgiant on 17 Feb 2009 - 05:16
C_Guy: That's the point, shouldn't we have the right as consumers to choose what OS we want or does Microsoft get to make that decision for us?

Most OEM's would still install Windows XP if they could because it's very popular but Microsoft pushes very hard for them to use Vista.
#10 DanCADMan on 16 Feb 2009 - 17:10
The only reason I can think of they would charge in the first place, is because the Vista version was "Home" and the XP they wanted was "Professional". That isn't mentioned in the article anywhere.

Why would someone "pay" for a downgrade in the first place? Find a different computer manufacturer that offers XP without the additional cost, or order it without an OS and buy XP separately. The manufacturer isn't going to support the OS anyway.
#11 mrmomoman on 16 Feb 2009 - 17:24
It's also called choice. Why in the hell would a home user such as Emma Alvarado need XP Pro? Can she make a clear choice through actual experience that she needs XP? Did she downgrade because someone told her too and her Windows Vista experience is NILL! I would like to ask her a question on what she could not do with Vista that she can with XP. Let's see that in court. Some scum sucking overzealous litigious attorney wants to use someone for a pawn in their lawsuit game. Emma where did you find out about law? I am sure you didnt' just come up with it did cha? Also you can't sue Microsoft for something they didn't do. You lose you loser!
#12 CalumJR on 16 Feb 2009 - 17:50
This is ridiculous!

What is wrong with charging users to downgrade/upgrade to another operating system?

This ridiculous woman who is suing them did not buy a computer with Windows XP, she bought a computer with the much more improved Windows Vista. She wanted to install another operating system on her computer and she should therefore pay to do so.

Microsoft are allowed to charge for upgrading to Windows 7 so why not downgrading to Windows XP?

At the end of the day, it's that woman's choice and if she refers to going to Windows XP as a 'downgrade' rather than an 'upgrade', why is she doing it in the first place?

Windows XP is still an operating system no matter how old it is and therefore a user should be charged to use it if they wish.

End of story.

Last edited by CalumJR on 16 Feb 2009 - 17:56
#13 CalumJR on 16 Feb 2009 - 17:51
EDIT: Oops. Accidental double post.
(2 replies) #14 CalumJR on 16 Feb 2009 - 17:51
EDIT: Oops. Accidental triple post
#14.1 +TCLN Ryster on 16 Feb 2009 - 18:02
I feel your pain. Finity is great, but oh so buggy.
#14.2 war on 16 Feb 2009 - 22:49
Indeed it is, so lame that if u edit a comment one time that all edit buttons vanish and have to reload page to edit a single comment.
#15 +techbeck on 16 Feb 2009 - 17:58
Just another day in the life of Microsoft. MS could say that the sky is blue...the next day its gray...and someone sues. They will get thru this like all others...
#16 +majortom1981 on 16 Feb 2009 - 18:37
Isnt it the pc manufacturers charging for it? I thought the vista license allowed for an xp downgrade for free?If that is the case then this lawsuit wont even make it to court.
#17 +warwagon on 16 Feb 2009 - 18:53
Dell wants $120 to a put XP on machine over vista.
#18 jjrambo on 16 Feb 2009 - 19:23
It is greedy DELL, IBM and other ******* OEM companies. If you're buying PC from them you must be crazy or stupid. I say build your own computer and OEM can stick their machines up to their ass.
This case does not make sense so it wont go. MS has nothing to do with this, she should sue IBM.
As far as Windows Vista, it sucks and that's another story. Compared to XP it is utter crap and you really can see difference when you actually downgrade from Vista to XP on let's say your average laptop. Then you can tell how much Vista is slower then XP. There are some people here which would say opposite, but i don't give a **** cause they just like to eat any **** MS delivers to them cause it's Microsoft ****. lol
#19 ajua on 16 Feb 2009 - 19:41
OEM charging for downgrade is right, but the prices for doing so are high, though.

This woman is wasting her time.
(2 replies) #20 blackroseMD1 on 16 Feb 2009 - 19:56
Whatever, even downgrading you are going to a different OS. People are expecting to get XP for free? Sure, there's Vista now, and soon Windows 7, but a lot of people are still using XP. I would charge people for downgrading, MS or OEMs should do the same. There's no sticker on the box that says "Comes with Windows Vista...and a free copy of Windows XP!". Dumbass lawsuit.
#20.1 Magallanes on 16 Feb 2009 - 20:45
The problem is Microsoft is selling vista and only vista but you later can downgrade to xp just paying again the microsoft-tax, hence is unfair.


#20.2 FoxieFoxie on 16 Feb 2009 - 21:20
Magallanes,

So once you buy AMD Dual Quad you want a free Quad CPU? Or when buying Mario 3, you want a free copy of Mario 2?

(4 replies) #21 LTD on 16 Feb 2009 - 21:49
According to the lawsuit, Microsoft charging consumers to downgrade to a different operating system due to dissatisfaction violates Washington state's Unfair Business Practices Act and the Consumer Protection Act by "operating an unlawful trust that limited competition and inflated prices for Vista and XP, and kept PC makers from pre-installing XP."

That's the essence of it.
#21.1 war on 16 Feb 2009 - 22:52
Finally someone who read the article and has a brain!!

Everyone is so damn busy arguing Vista sucks or XP rules, they totally forgot/ignored the point!! Good for you for bring this to peoples addition. Good job with the bold too.
#21.2 rakeshishere on 16 Feb 2009 - 23:07
-From a *Dedicated* Apple Fanboy
#21.3 JonathanMarston on 17 Feb 2009 - 00:32
Except that, as stated several times in this thread, Microsoft doesn't charge for the downgrade and gives free XP downgrade rights for all OEM Vista Business and Vista Ultimate licenses. The OEMs are the ones charging the extra fee!

The only way MS could benefit from this is if the computer in question came preloaded with Vista Home Premium or Vista Basic. Then one would have to pay for the upgrade to Vista Business or Ultimate to get the downgrade rights to XP Professional. Since Vista Home Premium and Vista Basic are (by edition) equivalent to XP Home, if anything, the $59.25 could be considered a cheap upgrade from XP Home to XP Professional

Last edited by JonathanMarston on 17 Feb 2009 - 00:49
#21.4 jesseinsf on 17 Feb 2009 - 15:56
JonathanMarston said,
Except that, as stated several times in this thread, Microsoft doesn't charge for the downgrade and gives free XP downgrade rights for all OEM Vista Business and Vista Ultimate licenses. The OEMs are the ones charging the extra fee!

The only way MS could benefit from this is if the computer in question came preloaded with Vista Home Premium or Vista Basic. Then one would have to pay for the upgrade to Vista Business or Ultimate to get the downgrade rights to XP Professional. Since Vista Home Premium and Vista Basic are (by edition) equivalent to XP Home, if anything, the $59.25 could be considered a cheap upgrade from XP Home to XP Professional

How does she know that she isn't satisfied when she has not even tried Vista. This lady didn't even try Vista out....remember she got the downgrade preinstalled....She bought the downgrade due to "Word-Of-Mouth.
(1 reply) #22 morphen on 16 Feb 2009 - 22:41
class action lawsuit = stupid americans :p
#22.1 jwjw1 on 17 Feb 2009 - 04:31
if it wasn't for Microsoft and suing....the EU would be broke.
#23 ghos on 16 Feb 2009 - 23:08
I'm sorry it was her choice to downgrade. She could have decided not to bother and looked around for another offer. Or she could have done the smart thing and used Vista. I enjoy vista very much and I don't know what the hubbub is about (and I loathed windows ME when it was released).
It seems to me this shouldn't be a suit against MS. Someone should sue her for a stupid consumer and not shopping around.
(1 reply) #24 Darrian on 17 Feb 2009 - 01:47
I think it was stupid to even allow a downgrade option. XP was great, but it's outdated. They should have just forced people to buy XP at a retail store if they wanted it and install it themselves.
#24.1 Stingray on 17 Feb 2009 - 12:16
Agreed. The woman who´s "suing" is a complete jackass. Period.
#25 betax on 17 Feb 2009 - 08:11
If this lawsuit goes anywhere other then the trashcan then the small bit of faith I had in the human race will be expunged.
#26 LaP on 17 Feb 2009 - 15:01
That's a stupid lawsuit that should be canned quickly.

But i will not shed a tear for MS about Vista failure. They brought this on them no matter what MS sheep here like to say to make Vista pre-SP1 looks better than what it really was. Vista pre-SP1 was a failure and today MS pay for it as angry customers want to get what they think is their due. As someone who was working in a tech support dept when Vista came out i could tell many horror stories about it.
#27 jesseinsf on 17 Feb 2009 - 15:49
Said customer said: "Consumers have encountered numerous problems using the Vista operating system, and these problems have been widely publicized in various media outlets". How does this person know? She has not even purchased it to know if there were any problems. This lawsuit would be better if you can purchase it with vista and then do the downgrade when you want to. She just is suing because of either word-of-mouth about the issues of Vista or she had another computer with Vista installed. Most likely she made her decision because of "Word-of-Mouth" hence the Mojave Experiment. This lawsuit might be thrown out.

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