main
Report a problem

Verizon introduces warranty service for your electronics

bangbang023   on 26 March 2009 - 17:55 · 13 comments & 3463 views

Advertisement (Why?)
You can sit and argue, until the end of time, about the value of buying an extended warranty from a retailer and still get no where. While the debate will never end, the fact doesn't change that electronics do fail and Verizon is hoping that people will worry enough to turn to them for help.

In comes the Verizon Protection Pak (sic). The service will offer protection for televisions, computers, and landline phones regardless of their age. Protecting all the televisions in your home will run a cool $9.99 (U.S.) a month and it'll be an additional $9.99 if you also wish to cover all the PC's in your home. If you only want to cover one PC, you can save a few bucks and pay $6.99 a month. If you're really attached to your landline phones, $4.99 a month will also cover all of the phones in your residence, though we're not sure how many people are that desperate to save their phones once they fail.

The service is decently comprehensive, netting you repair and replacement coverage, including on-site service for larger devices, and power surge protection, for computers, televisions and telephones. The "Enhanced package" will also cover computer monitors (19" or smaller), modems, keyboards, mice, remote controls and FiOS backup batteries.

Not all is peaches and cream, though, as there are a few catches. First and foremost, pre-existing issues will not be covered under the plan. There will also be a $75 service fee attached to any work done on televisions, computers, and monitors. Lastly, Verizon insists that claims can not exceed $2,500 for televisions or PCs and $400 for phones for every 12 month rolling period.

Post a comment · Send to friend Comments · There are 13 additional comments
(2 replies) #1 JaMDKinG on 26 Mar 2009 - 18:11
so now verizon has become a insurance company?
#1.1 vetbangbang023 on 26 Mar 2009 - 18:13
If there's money to be made...

The prices do seem somewhat reasonable.
#1.2 FiOS Man on 27 Mar 2009 - 00:14
They are going through Asurion, just as Verizon Wireless does.
(1 reply) #2 NeoandGeo on 26 Mar 2009 - 18:16
The prices really do seem reasonable. I may insure my aging HD CRT. Has run about 7,500 hours and is losing brightness month to month. Wonder how they work on items that are no longer in circulation?
#2.1 FiOS Man on 27 Mar 2009 - 00:30
This is what their Terms and Conditions state regarding replacements: "AT
OUR OPTION, REPLACEMENTS WILL BE NEW, REBUILT,
REFURBISHED OR NON-ORIGINAL EQUIPMENT MANUFACTURER’S
PARTS OR PRODUCTS THAT PERFORM TO THE ORIGINAL
FACTORY SPECIFICATIONS"
(1 reply) #3 +Frazell Thomas on 26 Mar 2009 - 19:42
Verizon has had this service for a long time. I remembered it being offered to me here in Philadelphia when I first got FIOS in 2008.

For me, it isn't useful, but that's because I'm pretty technically inclined.
#3.1 vetbangbang023 on 26 Mar 2009 - 19:58
They just announced it today, so maybe it wasn't as wide spread before.
#4 vetneufuse on 26 Mar 2009 - 19:49
Not too bad
#5 PGHammer on 26 Mar 2009 - 20:13
This isn't exactly news (those of us that live in VZ-serviced areas and have either hardline or cellular service from VZ/VZW have been seeing information about this not-new service in bill inserts). This is basically an extension of VZ's long-existing Guardian inside-wiring protection/warranty plan to cover other electronics connected in some way to VZ/VZW services.

New? Nope. Surprising? Not really.
(1 reply) #6 rdmiller on 26 Mar 2009 - 20:18
Yup. The last time this service was "announced", Circuit City Firedog was the on-site provider.
#6.1 FiOS Man on 27 Mar 2009 - 00:33
That was a slightly different service. You could choose individual services, such as paying $100 + for the installation of a stick of RAM.
#7 gnuman on 26 Mar 2009 - 23:38
The plan is probably administered by Asurion which is an extended warranty company. They also do extended warranty coverage on cell phones as well.
#8 atari800 on 27 Mar 2009 - 11:55
$9.99 (U.S.) a month seems pretty steep to me
SquareTrade covered my 52" Toshiba Plasma for like $78 for 3 years - on top of the warranty they manufacturer provides
*They always have promo codes to get 50% off or 30% off or whatever

Commenting has either been disabled on this article or you are not logged in. Click here to login or register, its free!

Note: Anonymous commenting is disabled in order to keep the quality of responses to a high standard.

Advertisement (Why?)