Gmail goes down again

According to IT Pro, Gmail has crashed at 11 AM today, making it the third time this year Google has had problems with their service.

A Google spokesperson said, "A number of our users had difficulty accessing Gmail this morning. The problem was immediately investigated, and service was restored within twenty minutes.".

This isn't the first time Google has had problems this year. Back in February, Gmail was down for over 4 hours. In January, a human error caused every Google search to feature a "this site may harm your computer".

In the past year, Gmail has been down 5 other times.

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66 Comments

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I don't see any company using services like google or hotmail. And if a company is enough dumb to do it them it deserve what it gets.

All companies i worked for actually block gmail and hotmail access even pop access. They all used their own mail server or the one provided by their isp.

So gmail is really like hotmail for the average users.

I use hotmail and gmail as my "spam filled inbox". When i need to provide an email adress to a public web wite i always give my gmail or hotmail adress so my main email adress is not filled with too much spam.

"Ah. I see. 5 hours out of what, 6 years, is now unreliable." I wish my car was that good, and it certainly isn't free.

simtek said,
"Ah. I see. 5 hours out of what, 6 years, is now unreliable." I wish my car was that good, and it certainly isn't free.

Rofl

This is what I have come to expect of Google. They are still just a very good data mining search engine, sucking up enormous revenues from on-line advertising. Email is only a small off shoot, waiting to be exploited (as MySpace, FaceBook, Twitter and the like). What do people expect of a company who delight in it's perpetual Beta status of it's software. You get what you pay for. If the free (or paid for) service does not live up to expectations, vote with your feet!

Google have become what Microsoft was 10 years ago... Way too powerful. Fortunately the end user of the Internet has an almost endless choice of what they can use!

Yes, because Google is totally building an operating system in which they force you to use a proprietary Internet Browser.

Google offers much more free to the public than Microsoft ever will.

Fact of that matter is, it's free, so the expectation will be substantially less than a paid service.

Having said that, their service is impeccable most of the time, and a little downtime doesn't bother me that much.

On a side note on the business side, was Google's business email hosting affected as well?

Their whole email service has been buggy and slow the past year. Many times becoming annoying.

Probably due to all the archiving they do. They have to make sure they record your email and browsing/search history for life.

And its not exactly "free" like some claim. They still have the sponsor ads in the email viewing, which they make money off of.

I didn't even notice. Gmail servers are machines, just like your car or toaster. Machines break, people make mistakes. Get over it. The bright point should be that they got it back in 20 minutes.

Even if it did go down for a few hours then providing no data is lost then it's not a major problem.

Most email servers will retry several times over a period of a few days to resend the email if it doesn't deliver properly the first time.

If you using a email client then it would have queued any outgoing email and sent it when the service is restored.
Email is a non real-time communication method if it's that critical that you contact someone instantly there are other methods of doing so.


At the end of the day no system is perfect and you can put lots of safeguards and redundancy in and still encounter something that takes the whole system down.

Did Gmail in a whole go down or just the web based section? Because I use the pop3 access in conjunction with Thunderbird and I didn't notice anything.

Mine was down for about 3 or 4 hours. Yes, it's not a BIG deal, but for a company trying to tell people otherwise...not so good.

The product has been in perpetual beta (like almost all other Google products) - so no more excuses. I'm tired of them.

darkmanx21 said,
Mine was down for about 3 or 4 hours. Yes, it's not a BIG deal, but for a company trying to tell people otherwise...not so good.

The product has been in perpetual beta (like almost all other Google products) - so no more excuses. I'm tired of them.

Then be tired of them.

It was your (or your company's) call to pay for a service that was in beta, you deserve this if you feel "betrayed" and totally "let down" by this.

Wow! No Spam during that time frame.

Gmail rocks because it's the only webmail program that filters out spam pretty good.
and it's free and i've been trying to fill my mailbox up to qouta and they keep raising my quota.

xpablo said,
Wow! No Spam during that time frame.

Gmail rocks because it's the only webmail program that filters out spam pretty good.
and it's free and i've been trying to fill my mailbox up to qouta and they keep raising my quota.

Yeah, no spam, for a change!!

Gmails spam filter absolutely stinks to high heaven. One of the worst there is!!

Gmails spam filter absolutely stinks to high heaven. One of the worst there is!!

That I will have to disagree with. Gmails spam filter is the best. As John C Devork says "I get no spam" I really don't . None, Zip, Zero. It all goes to my spam folder on gmail. I Emptied my spam folder on may 4th. Since then I have seen ZERO Spam. I mainly use the Pop3 access and I see No spam.Though currently my Gmail spam folder has 147 messages in it.

I agree..Gmail's spam filter is just brilliant. I get about 1000 spam emails per month, and all of them go to the spam folder

I really don't understand you people who get spammed.

I've never had a single message of Spam, unless you count the HP Offers emails I've been getting, and that was by choice.

just be smart about who you give your email to, and you'll be fine.

I use multiple email addresses. Being smart can only take you so far. I myself use only my instincts.

One account for all of my billing and order tracking.
One account for my daily communications, main site registrations, and important notifications.
One account for sites that I feel may just start sending me spam and/or newsletters, or site notifications for something I don't particularly care about.
And finally, one account in which I have a very good feeling I'll be spammed, but curiosity pushes me to check it out anyways.

Funny thing is, my spam account is cleaner than anything since it no longer gets anything thrown to it these days. :P

I'd cry if it was something I pay for. But I don't. So I won't.

Overall, their service is much better than the rest, in my opinion. I don't really mind so long as the problems don't exist for a long period of time. The advantages far outweigh the small problems that have sprung up in the past.

Thank you for being one of the few voices of reason and rationality.


I grow tired of these people who take stuff given to them for free as something that they are entitled to.

excalpius said,
And it was POP3 and Web access, a complete and widespread failure for HOURS, not just what's being reported here.

Um. POP3 is locally saved, so that really isn't even part of this discussion.

And no, it wasn't web service? Google was working just fine.

20 minutes my rear end.

I had no access to my google apps accounts for about 5 hours - which is fine for me, but if I was a business who relied on gmail for their email, I'd be pretty peed.

bmaher said,
20 minutes my rear end.
but if I was a business who relied on gmail for their email, I'd be pretty peed.


If I had a business that relied on email I sure wouldn't choose a free provider like Gmail. I'd choose a paid solution with a SLA.

PsyOpWarlord said,

If I had a business that relied on email I sure wouldn't choose a free provider like Gmail. I'd choose a paid solution with a SLA.

Their premium option has a SLA.... I personally don't use it partially because I can't afford the $50 per mailbox per year pricetag.

They were down around 4 am PST on the west coast as well, so I agree that their "11 am EST" outage time frame does NOT tell the whole story...

bmaher said,
20 minutes my rear end.

I had no access to my google apps accounts for about 5 hours - which is fine for me, but if I was a business who relied on gmail for their email, I'd be pretty peed.


seems google calendar is still down - wtf is wrong with google these days???

bmaher said,
20 minutes my rear end.

I had no access to my google apps accounts for about 5 hours - which is fine for me, but if I was a business who relied on gmail for their email, I'd be pretty peed.


Not only peed, but very stupid too.

dvb2000 said,

seems google calendar is still down - wtf is wrong with google these days???

The mere fact you use Chrome as well seems to show you're yet another Google fanboy who feels entitled to what Google offers you for free.

Stop complaining.

ipodman715 said,
It's free and in beta!

it's been in beta for ages... i think they keep it like that for a excuse. so if it goes down they can just say 'it's in beta'.

It has adverts though, so it's still a paid company.

I however didn't experience any problems, though I'm using my own domain on their services so I don't know if that makes a difference.

Marshalus said,
Except if you're a business who relies on it. Like, uh, Neowin :P

Why in god's name are you relying on Gmail as a business? :S

That's the most stupid IT decision I've heard all day. Relying on servers and terms of use agreements outside of your control... by choice.

It's simple for any reasonably experienced IT guy to set up and run a personal mail server with regular backups. As a bonus, the business mails stay on your server, with all the benefits that comes from that.

Marshalus said,
Except if you're a business who relies on it. Like, uh, Neowin :P
Yep. Or your school uses gmail for their email service and it's the week before finals and you have a couple group projects due...

Jugalator said,
Why in god's name are you relying on Gmail as a business? :S

That's the most stupid IT decision I've heard all day. Relying on servers and terms of use agreements outside of your control... by choice.

It's simple for any reasonably experienced IT guy to set up and run a personal mail server with regular backups. As a bonus, the business mails stay on your server, with all the benefits that comes from that.

So you've never heard of outsourcing?

We don't have the infrastructure to be anywhere near as reliable as google mail can be, not to mention that mail servers can be a massive pain in the ass to manage, especially when they go wrong.

Not to mention that this was only an issue with the web interface, the backend was fine, as was SMTP and POP access. Anyone working in a business will be using SMTP/POP in place of the webmail 99.9% of the time anyway, so to them, they wouldn't have noticed anything (and indeed, I didn't)

Not true DaveLegg, the only reason I discovered that Gmail web was down in the first place is that my POP3 access started failing. I then went to another computer and tried to log into Gmail vs. the web interface only to discover that it to was down...and down hard.

This failure was MUCH longer (at least 5 hours in some regions) and MUCH more widespread than is being reported here. Good job by Google PR, but a much bigger infrastructure issue.

If you rely on Gmail, Yahoo, Hotmail, or Twitter for anything of value, you should not be running an IT department.

Get a dedicated email service, or host your own.

toadeater said,
If you rely on Gmail, Yahoo, Hotmail, or Twitter for anything of value, you should not be running an IT department.

Get a dedicated email service, or host your own.

+1

DaveLegg said,

So you've never heard of outsourcing?

We don't have the infrastructure to be anywhere near as reliable as google mail can be, not to mention that mail servers can be a massive pain in the ass to manage, especially when they go wrong.

Not to mention that this was only an issue with the web interface, the backend was fine, as was SMTP and POP access. Anyone working in a business will be using SMTP/POP in place of the webmail 99.9% of the time anyway, so to them, they wouldn't have noticed anything (and indeed, I didn't)

Yes, I've heard of outsourcing, but if you're going to do that to save money, accept the risks and get over it. That simple.

C_Guy said,
What does being free have to do with anything?

Exactly.

Um. It being free means that it's not in your control and it's a privilege to use their free apps, not a right.

Exactly.