McAfee sued over pop-up ads

Computerworld is reporting that two women are suing anti-virus creator McAfee for duping them into buying a third party application through a pop up ad.

Apparently after you purchase McAfee's software you are presented with a pop-up that according to the women appears like a link to start using the software you just purchased. Instead clicking the link will automatically sign you up to purchase another piece of software using your payment information you submitted to McAfee for their products.

"Whenever a McAfee customer completes a purchase on McAfee.com, an ad will appear for a related product or service. Interested customers can choose to subscribe to the product or service using the billing method just entered in their recent McAfee.com purchase," reads Arpu's site. "This convenience to the customer streamlines the purchase flow and increases the overall conversion rate."

The two women said they were billed $4.95 per month for a service described on their credit card statements as "PERFECTSPD," a reference to the PerfectDisk Live online disk defragmentation service sold by Raxco Software.

If you plan to purchase McAfee software be sure not to click the pop-up ads, you could be billed without even knowing you just purchased something. Stay vigilant people.

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53 Comments

Commenting is disabled on this article.

Can`t people just comment on the article instead of bigging up there favourite AV software?

If what these ladies say is true, then for a supposed security vendor to do this is not smart. I wonder how many others could come out of the woodwork after this is known about. Plus will McAffe send out another pop-up advising people on what course of action to take if they purchased the software....

Actually...it's a little comical that a software that is supposed to stop unwanted stuff...ends up giving you stuff you don't want.

I actually just replaced McAfee on my one Windows PC (the other 2 run Linux) with Microsoft Security Essentials. While working on another person's PC I installed MSE after having it recommended to me to get rid of a particular virus that I "knew" existed, but I couldn't find the infected files and McAfee didn't detect it. McAfee was up to date and had just ran a scan that morning. MSE found 7 viruses within 5 minutes of install/update that McAfee had failed to spot. McAfee is crap when "MICRO$OFT" can release a v.1.x product and have it outperform something that's been around for decades.

ppl who uses avg free should try avast free and then if u dont like go back to avg . personaly i use MSE for some time now. but still misses the boottime scan of avast for virus affected systems my friends comewith.

everyone who are using on enterprise levels or offices, and think ppl who says its crap are stupid should...... find 2 or 3 years of annual reports of how antivirus software compares to eachother. meaning top 10 list and u'll see how low the mcAfee comes.

I still wonder why I use McAfee. I sure as hell wouldn't pay for McAfee but for me it's free and provides adequate protection so what the heck.

Skullpture said,
I still wonder why I use McAfee. I sure as hell wouldn't pay for McAfee but for me it's free and provides adequate protection so what the heck.

MSE is free too.

Tons of websites do this. 3 of the 4 top online personalized address stamp sellers sign you up for subscriptions to all kinds of things. One of them will make you click through 8 pages of garbage before you can click "no thanks". So this is going on everywhere. If you don't read the fine-print "and most of us don't", you never know what you are buying. This ALL NEEDS to be illegal, with a hefty penalty! As for anyone SELLING ANYTHING via anything considered spyware or any of the now hundreds of other names I've seen with "ware" on the end of it, should be in jail.

Didn't Congress make this illegal? (The process of linking a purchase to a third party system purchase)

Or did they just talk a good game, as usual, and then pass it up? It must have been passed up since it's still happening.

Aergan said,
Commercial Antivirus software = Fail

Not all commercial Antivirus programs = Fail

For example, ESET NOD32 is one of the best paid solutions out there, and it does not serve a barrage of popups or any other irritating continuous notifications either.

Edited by The Dark Knight, Apr 14 2010, 3:52pm :

tablet_user said,

MSE = free = megawin

+1 AVG has holes so big it would make Swiss cheese jealous. MSE has worked great for me and all my friends/family/clients. It's an opinion though. I have people call me up to all happy that it actually caught something. I used to have to go to their place to clean things up for them but now it's rare with them running MSE. Less money for me but less headache too.

dogmai said,

+1 AVG has holes so big it would make Swiss cheese jealous. MSE has worked great for me and all my friends/family/clients. It's an opinion though. I have people call me up to all happy that it actually caught something. I used to have to go to their place to clean things up for them but now it's rare with them running MSE. Less money for me but less headache too.


Exactly. Everyone whose computer I installed MSE on have called me saying that they love it. I have had one friend who didn't like MSE and prefers Norton. He said that the MSE UI was TOO simple. He also said that he wanted it to defrag/clean his computer like Norton.

JamesWeb said,
Online disk defragmentation service?

At $4.95 a month it's really an online disk defragmentation subscription

BrainDedd said,
At least the software they got (PerfectDisk) was decent

I think people who had to pay for that software, just don't wanted to pay anyway, even it was the best software out there.

Hence why Comcast switched to Norton. At least you wont get hit with bogus ads by Norton (although i still dont use it MSE > Norton).

techbeck said,
McAfee is junk..surprised people still use it.

most likely came with thier pcs as trial and they paid to activate it. Same as norton.

techbeck said,
McAfee is junk..surprised people still use it.

Wow, that's a uninformed comment. We use the enterprise version here at work and it works fine

briangw said,

Wow, that's a uninformed comment. We use the enterprise version here at work and it works fine

And you are obviously uninformed on what I do...so dont assume.

I am speaking from my own experience with the software. Why we chose Symantec Endpoint Security over McAfee. We didnt like McAfee and the census from all the IT people was crap. Norton out performed it.

i am glad it is working fine for you, but it is not and will not be the same for everyone.

briangw said,

Wow, that's a uninformed comment. We use the enterprise version here at work and it works fine


We use McAfee at work and have very irregular experiences, some PC's are fine others slowdown to a crawl. It makes users think they are back working in teletype-age.
(identical core i7 machines!!!)
Typing an e-mail, letters appear several seconds after they are typed. Opening a 17kb excel file takes 5 minutes!!! Uninstall mcAfee and the same PC is fine, IT personel is stunned by it...

techbeck said,
McAfee is junk..surprised people still use it.

Well, when DELL and HP (and others) pre-load it on all of their hardware as a "30 day trial" it leads to duped people buying it not knowing of the alternatives. Crap software pre-installed on machines, thats the Microsoft OEM "Tax".

Edited by Shadrack, Apr 14 2010, 6:40pm :

briangw said,
Wow, that's a uninformed comment. We use the enterprise version here at work and it works fine

My organization uses the enterprise version as well, and we have machined compromised by things McAfee doesn't find regularly.

techbeck said,

And you are obviously uninformed on what I do...so dont assume.

I am speaking from my own experience with the software. Why we chose Symantec Endpoint Security over McAfee. We didnt like McAfee and the census from all the IT people was crap. Norton out performed it.

i am glad it is working fine for you, but it is not and will not be the same for everyone.

Well, to each his own. We tried Symantec, Trend Micro, and eTrust and McAfee just worked out best for us (Symantec was extremely slow, TM was too pricey at the gateway level and eTrust was our old AV solution that just didn't pick up the threats as well). But before belittling a piece of software for everyone, why not post it as your own opinion instead of bashing it for everyone else, since you did say "will not be the same for everyone."

Tikimotel, we had the same issue until we upgraded to the newest version: 8.7, I think, and it went away.

techbeck said,
McAfee is junk..surprised people still use it.

Yeah, I have to agree. We used McAfee at our offices for a few years and got a number of viruses... Since moving to Norton we have not had any problem (And we've been using Norton for a number of years now). Not saying Norton is perfect, but it outperformed McAfee with no trouble...