McAfee upgrade hampers Lotus Notes

People who use both IBM Lotus Notes and McAfee VirusScan Enterprise may want to hold off on upgrading to the latest version of the McAfee software. Installing McAfee VirusScan Enterprise 8.5i on a PC that also runs the Lotus Notes email client can lock people out of their mailboxes, the two companies have confirmed. Lotus Notes is a commonly used email application, particularly in larger organisations. McAfee, the world's second-largest antivirus company, released VirusScan Enterprise 8.5i late November. "The upgrade locks people out and is causing Notes errors where we can not even restart Notes, but need to reinstall," said one IT administrator for a California company, who asked not to be identified. "This issue has created a higher-than-normal demand on our helpdesk; the cost to our company due to this issue is increasing every hour."

McAfee and IBM have both published support notices on the problem. The issue affects systems running Lotus Notes versions 6 and 7, according to the notices. After working with Lotus Notes for several hours, an error message will pop up: "You are not authorised to perform that operation," according to the undated McAfee alert. The pop-up can be closed, but the user won't be able to do anything else in Notes until it is closed and restarted, McAfee said. The same error will then reoccur later, it said.

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News source: ZDNet UK

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4 Comments

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"Lotus Notes is a commonly used email application"

Always good to start off the day with a joke ;)

For the very few organizations that actually run McAfee and Lotus Notes, here's an idea: test software upgrades before you release them. Any system administrator knows that.

It is interesting guylaroche to say the least.

Their enterprise security suites are very good (in my opinion) and that is probably why most companies use them. That being said I didn't agree with what they chose to do regarding the security in Windows and how they attacked Microsoft for doing what they were doing.

Heh, IBM's current fix is to disable the anti-virus software. I'm not really sure who is responsible for coming up with a fix here but this is a pretty big deal and I can see a lot of companies downgrading to 8.0 or stopping deployment of 8.5.

JiveMasterT said,
Heh, IBM's current fix is to disable the anti-virus software. I'm not really sure who is responsible for coming up with a fix here but this is a pretty big deal and I can see a lot of companies downgrading to 8.0 or stopping deployment of 8.5.
Wow...

So it is alright for McAfee to screw other software developers in the name of security, but Microsoft can't relegate McAfee to the garbage bin (where they belong) with an actual level of protection in Vista? Right....