An interesting conversation with the Xbox technical support was posted on the web yesterday, the sound recording was made after a previous conversation was cut short before a resolution could be found.
The recording made by Mr Lomaga shows the support clerk taking him through the phases of finding out the problem, Lomaga explains that this was his second 360 console after the previous one developed a fault. The support officer explains that the console is past its 90 day warranty and says that it will cost Mr Lomaga $149 to get Microsoft to fix the problem. After exchanges where Mr Lomaga explains that the console is less than six months old a supervisor is called in.
From there more support questions are asked and finally Mr Lomaga is offered a discounted price of $97 for the repair. Lomaga refuses citing that new products should last more than six months and if he was to get his console repaired how would he know that it wouldn't break again in six months time and have to pay another $97.
We want to know your opinion on this? Who is in the wrong? Should Microsoft expect people to pay $97 every six months on fixing a console or should we all pay out money to get our warranties extended as soon as we buy our consoles?