Microsoft announces more Office 365 defections from Google Apps

After launching a new Office 365 marketing campaign on Friday that made fun of Google Apps in the form of actor Rob Schneider, Microsoft continued its promotional push for its cloud-based productivity software today with announcements of new customers for the service.

Today's post  stated that Office 365 is now being used by Sensia Hälsovård AB, SEPCOIII, and Arysta LifeScience. All three organizations previously used or piloted Google Apps before deciding to go with Microsoft's solution, according to the press release. In the case of Arysta LifeScience, the group found they could not share calendars and that Google Apps had limited offline features.

Dustin Collins, global head of IT infrastructure for Arysta LifeScience, stated in Microsoft's press release:

Google Apps was difficult to use and lacked the capabilities our employees had grown accustomed to in Office. With Office 365 we’re able to interact and engage with each other more, allowing us to efficiently and quickly respond to new opportunities. As a result, we’re a more agile, competitive organization.

Microsoft's new effort to go after Google Apps comes after the city of Boston decided to ditch Microsoft Exchange for Google Apps, mainly for cost reasons. Microsoft sent out a statement that was critical of Boston's decision, claiming that the security and privacy features for Google Apps were "inadequate."

Source: Microsoft | Image via Microsoft

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34 Comments

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Javik said,
It's funny that the stories of those quitting for Google docs never make it to Neowin's front page

Boston made front page.

mrmomoman said,
TechBeck - pays to know what you are talking about.

I know what I am talking about...you just cannot understand plain English. And accusing me of talking smack about MS when its obvious that I am not.

techbeck said,

I know what I am talking about...you just cannot understand plain English. And accusing me of talking smack about MS when its obvious that I am not.

Knickers still in a twist I see. I understand plain language very well. I guess you don't understand my comment towards you all that well. You implied that the people in charge of IT at that corporation don't know how to use Google search to look for "shared calendar" otherwise they wouldn't complain about it being one of the reasons for their switch back to Office 365.

Want to wax IT with me and tell me how you would run a large IT infrastructure using Google Docs or Quick office? Please enlighten all of us.

mrmomoman said,

Knickers still in a twist I see. I understand plain language very well. I guess you don't understand my comment towards you all that well. You implied that the people in charge of IT at that corporation don't know how to use Google search to look for "shared calendar" otherwise they wouldn't complain about it being one of the reasons for their switch back to Office 365.

I also said I didnt know what their exact issue was as well. And yes, to figure out how to share calendars in GMAIL is a simple search and there are step by step instructions.


Want to wax IT with me and tell me how you would run a large IT infrastructure using Google Docs or Quick office? Please enlighten all of us.

I said I would be interested in seeing what Google has planned for Quick Office and if that will help Google more. I never said anything about using Quick Office in a large IT infrastructure.

It is obvious at this point you dont understand jack on what I am saying. So until you do, take care.

IMHO, Office 365 is superior to Google Apps. So, i don't think that MS will need to use such dirt marketing to talk bad against Google Apps.

ModernMech said,
Customer testimonials are now "dirt marketing"?

Customer testimonials should be about your product. Not how much another sucks. They mention Google specifically even though you have others, like Zoho Office, for example. Especially when some of it's not even correct (example, calendar sharing).

Techback - you are talking a lot of smack about MS Office. So I must think you are an Google Apps kinda of guy. Since you have time to talk so much about Arysta and MS Office, a muti-billion dollar company, then you must not be running a multi-billion dollar company.

All you have in your arguments is the "share calendar" on Google Search. You speak as if it was that easy huh? I guess you are familiar with their IT infrastructure and needs since you did an Audit of requirements? I am sure they didn't request any RFP's. RFQ's or any exploratory info before they decided to spends millions of dollars to switch and then switch back right?

There are many cases where people have switched to Google Docs/Apps for "value" and decided it wasn't the "value" they had hoped with loss in productivity, slow adoption to new methods/habits and missing features.

mrmomoman said,
Techback - you are talking a lot of smack about MS Office. So I must think you are an Google Apps kinda of guy. Since you have time to talk so much about Arysta and MS Office, a muti-billion dollar company, then you must not be running a multi-billion dollar company.

How is saying that it is easy to share calendars in GMAIL talking smack about Microsoft? I didnt say anything bad about MS and infact, I didnt even mention them at all. And all I said about Quick Office was that Google may mention something at hte I/O and I am curious on what they will do with it.

And it is techbeck..get it right.


All you have in your arguments is the "share calendar" on Google Search. You speak as if it was that easy huh? I guess you are familiar with their IT infrastructure and needs since you did an Audit of requirements? I am sure they didn't request any RFP's. RFQ's or any exploratory info before they decided to spends millions of dollars to switch and then switch back right?

I guess you missed my first post where I said I wasnt sure what the problem was and that a quick search will show you how to share calendars. And after that,just gave my opinion. So in no way I said I knew their IT and I even said I wasnt sure. Pays to read.

BajiRav said,
Coming soon to the list: City of Boston.

If Boston has idiots that do not know how to do simple things like share Calendars...then maybe,

techbeck said,

If Boston has idiots that do not know how to do simple things like share Calendars...then maybe,


Yep, you've supported users before. I can tell.

MrHumpty said,

Yep, you've supported users before. I can tell.

Of course. And if we change something like this, we have the answers for the users on how to do what they need to do. Or we give them training or documentation. It isnt hard to search for "Google share calendar". Its the first link that pops up.

I know they had other issues and why they switched away from Google...but calendar sharing is a silly reason.

techbeck said,

Of course. And if we change something like this, we have the answers for the users on how to do what they need to do. Or we give them training or documentation. It isnt hard to search for "Google share calendar". Its the first link that pops up.

I know they had other issues and why they switched away from Google...but calendar sharing is a silly reason.

check my question above: can any employee share calendar or you need to be able to sign in with admin privs?

if you just have a regular consumer google account then I can guess it's easy for you to share calendar I mean you would be your own admin right? I checked: http://support.google.com/a/bi...r.py?hl=en&answer=60765
and at the top it's saying to sign into the google admin console.

techbeck said,

Of course. And if we change something like this, we have the answers for the users on how to do what they need to do. Or we give them training or documentation. It isnt hard to search for "Google share calendar". Its the first link that pops up.

I know they had other issues and why they switched away from Google...but calendar sharing is a silly reason.

Funny how "Windows 8" is a support nightmare because it will require additional costs on training but Google Apps is not?

BajiRav said,

Funny how "Windows 8" is a support nightmare because it will require additional costs on training but Google Apps is not?

Where did I say any of this?

ingramator said,

Numerous times....

Maybe in other areas about Win8 but not here..which is what I was commenting about...and in the other areas, it is true that training will need to happen when switching from Win7 to Win8 or other previous versions of Windows. And numerous times? A couple times is not numerous.

I have however NEVER said that anyone switching from Office to GAPPS will not need training...and what mainly my comment on where I said that came in to play here. Common sense that switching from one platform to another or a radically different UI change will need training.

ctrl_alt_delete said,

check my question above: can any employee share calendar or you need to be able to sign in with admin privs?

if you just have a regular consumer google account then I can guess it's easy for you to share calendar I mean you would be your own admin right? I checked: http://support.google.com/a/bi...r.py?hl=en&answer=60765
and at the top it's saying to sign into the google admin console.

He answered your question. The admin has to enable the settings for the organization. Once that is done: https://support.google.com/calendar/answer/36598?hl=en

Even though I don't like whole cloud phenomena but I realize there might be certain organizations who might prefer that. It would be better for Google to bring desktop version of office suite which I think has very limited capability in its online version.

Auditor said,
Even though I don't like whole cloud phenomena but I realize there might be certain organizations who might prefer that. It would be better for Google to bring desktop version of office suite which I think has very limited capability in its online version.

Not going to happen. Google bought Quick Office back last June and there are rumors they will announce something about it at their I/O.

siah1214 said,
This will be boston soon enough.

Depends on the level of proffesionalism. At one of my internships the use of Office leaves a lot to be desired. With their limited understanding my co-workers would get just as much out of Google Docs. Except that the learningcurve would likely lower their already low productivity.

So it really depends on how things are done in Boston. If they make full use of Office 365's features then they'll find Google's Docs lacking. If not then they might not notice. It could also be that the uppermanagement doesn't associate any lower productivity with the switch to Google. Perhaps they don't even measure it and feel it was a good deal even if it wasn't if you did the math.

The thing that gets me about the Boston switch is that it's only profitable if, after 5 years, Microsoft is still substantially more expensive than Google. Otherwise the monetary savings will cease to exist, and they will remain in the red, overall.

Interested to see what Google does/announces about Quick Office and if that helps matters any.

But another day, another switch and tomorrow something will be different

And you can share Calendars in GMAIL with specific users and domain users. So not sure what the problem was.

Edited by techbeck, May 13 2013, 2:14pm :

techbeck said,
Interested to see what Google does/announces about Quick Office and if that helps matters any.

But another day, another switch and tomorrow something will be different

And you can share Calendars in GMAIL with specific users and domain users. So not sure what the problem was.


No idea what they are doing with it. I have its iOS app which hasn't been updated in ages. Let's hope they come back soon enough.

A quick web search will show how to share Calendars. It isnt hard. Seems to me they didnt look far enough or didnt know what they were doing.

ctrl_alt_delete said,
can any user share their calendar or is it that you have to have admin rights?
because I just checked: http://support.google.com/a/bi...r.py?hl=en&answer=60765
and it's saying to sign into admin console. can't a regular company employee just share their calendar? I'm a bit confused someone clear this up for me.

Only if the options are not enabled, you need an admin to enable them. Which a lot of things besides email needs admin rights. Just enable the feature and off you go.

ctrl_alt_delete said,
are you saying I would need an admin to share my calendar with a colleague or other?

Just to enable the feature to do so. After it is enabled once, then you you are set.