Microsoft Answers Vista Ultimate Extras Critics

Microsoft has finally commented on the much criticized Ultimate Extras.

"We want to let our Windows Vista Ultimate customers know that we are actively working to deliver the remaining Extras that we identified in January. Our goal is to provide the highest-quality, most secure and reliable offerings, and as a result we are continuing our work on these offerings. We apologize for taking so long to provide a status update to customers."

Microsoft intends to ship Windows DreamScene and the remaining 20 Language Packs by the end of the summer. The company also confirmed the ultimate extras team expect to disclose a schedule of further Extras releases after the release of DreamScene and the remaining 20 language packs.

View: Windows Vista Ultimate Site

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Actually, it seems kind of rare for a company to apologize to me these days, so I kind of appreciate that they made the gesture. It's a little thing that makes a big difference to me.

People are not getting what they paid for. their frustrations are justified. It's too bad it took an uproar from the community to get a response to this.

gadean said,
People are not getting what they paid for. their frustrations are justified. It's too bad it took an uproar from the community to get a response to this. :(

How are they not getting what they paid for? They paid for an operating system and they got an operating system. They paid for the chance to download Extras knowing full well the history of Microsoft and their timelines. They took the chance, they got burned in terms of time. Microsoft is not saying "we are not giving you extras, haha, we screwed you, now try and sue us". They are saying it is taking longer than normal. As long as the extras are eventually provided, Microsoft has made good on their promise.

That being said, now that MS has commented, shut your mouths. If you really have nothing better to do in life than whine and bitch about extras in an operating system, then you should consider medical help.

Primetime2006 said,
That being said, now that MS has commented, shut your mouths. If you really have nothing better to do in life than whine and bitch about extras in an operating system, then you should consider medical help.

You should be the one that needs medical help.

Ultimate buyers good for you you paid the most for the latest Microsoft OS they got your cash and you got your "extras" bragging rights.I say if you dont like getting screwed,quit bending over for every company that gives you a lick and a promise.

This is awesome news. I am going out to buy Ultimate today! I can't wait for these new Extra's!!!!

Please do yourself a Favor and wait till end of summer and see if they kept their word before buying.

They said that we will get extras before and all we got was 3 useless extras and one of them is still in preview/beta. So that right there shows that they will not keep their word. Also how long did it take them to reply to this matter?? A long time so that proves that you should just wait. Also if you look on their site they removed the teams Bios because there is NO Ultimate Extra team anymore.

They only said what they said because they dont want us the users and they media that have been covering this issue to change sales because of not having the extras. this is just a PR stunt because Ultimate sales was down ever since this issue came up.

You guys are not one of the average users.
So I think this `extras` really have an impact on common windows users.
umm... well maybe after a non-average users shows them that `extras` exists.

oh well, i guess this `extras` is to whine afterall.

use ubuntu or xp. hahaha

I think the main problem here is that Microsoft said that they were going to deliver the extras soon. At least most people took it that it wouldn't be some 6 months+ down the road. What is going on with Microsoft these days? My guess is that they are either spreading their employees to thin, there are too many chiefs and not enough indians or they can't manage worth crap. It may take a while to code DreamScene and MUI (language packs) but it doesn't take 6 months.

Hahaha language packs. That's so people who own lower forms of Vista are forced to get Ultimate so they'll get their translations at last. AT LAST!

Oh don't forget, Hold'em Poker doesn't play online, but it's still a great way to pass the time at the office... wait wait? I found a glitch! The game ends when you press Alt F4!!!!

What Ultimate has is MUI support, which is different to having to buy Ultimate to get their translations. If they want they translations they can just buy vista in their languages!

Good thing I didn't pay for Ultimate, although I actually use most of the standard features the come with the operating system. The extras are just bonus.

Why are people still whining? The majority of the current Windows XP user base won't move to Vista for a few years anyway. Why would they spend development time on extras so soon? Also, who bought Ultimate purely for the extras?

Let them take their time and get some good stuff out, but for gods sake stop moaning. People are only moaning because its Microsoft anyway. If it were Apple the 20 Language packs would be 'innovative'.

No, Apple charge $100+ each year for a few minor upgrades. I highly doubt these language packs are major languages, I'd bet they are lesser spoken ones anyway.

ziadoz said,
I highly doubt these language packs are major languages, I'd bet they are lesser spoken ones anyway.

The current language packs consist of Chinese, Spanish, French and German (to name but a few) - Chinese is spoken more than English! It is ridiculous that Microsoft made language packs an "Ultimate Extra" and speaks volumes about how they like to fleece people.

theyarecomingforyou said,

The current language packs consist of Chinese, Spanish, French and German (to name but a few) - Chinese is spoken more than English! It is ridiculous that Microsoft made language packs an "Ultimate Extra" and speaks volumes about how they like to fleece people.

Also Italian, Chinese (both HK and Simplified), Danish, Dutch, Finnish, Japanese, Korean, Norwegian, Portuguese (Brazil), Russian, Spanish and Swedish.

Or perhaps you will continue to be a dick and ignore those to prove your point.

Well said HawkMan....

Noone bought ultimate because of the extras. Will they make more extras? Probably, but it really doesn't matter to most users of ultimate

-d

Agree,but nothing seems to convince these kids,that think MS is BS because they don't get dreamscene and other unuseful extras for their rigs,cmon u kids are addicted to computing?

WTF?? Language Packs?! Who cares? How can you name that as "Extra"?
Did people buy Vista Ultimate for enjoying and learning their OS in every language?!

no, but noone with proper mental health bought ultimate because of the extras either. in case the name confused you let me clarify, they are EXTRAS, bonuses, extra free stuff, NOT a main feature.

the ability to install multiple language packs for you OS in case of multiple users with different languages, is an extra.

lol Notice how the Team Photos are NOT there anymore also all the older posts from the team is no longer there??? also I told them that if we get NO update that I will hack the site and this was just lastnight so I think this is why we got an update.

dl0711 said,
lol Notice how the Team Photos are NOT there anymore also all the older posts from the team is no longer there??? also I told them that if we get NO update that I will hack the site and this was just lastnight so I think this is why we got an update.


sure, keep believing you're important

Language packs are classed as Ultimate Extras? Who gives a fig about them? It certainly wouldn't warrant purchasing ultimate.

I really dont care about the extras, as I will never use them, but all they are working on now is DreamScene and langauge packs? You'd think they'd have more in the pipes then just that...

Quick question to anyone:

Did anyone notice the "Microsoft Answers Vista Ultimate Extras Critics" in their RSS reader until just now because when I was looking back at Google Reader to see how I could've missed it and it wasn't there in Google Reader. The post's time is 12:24 however in Google Reader which would put it inbetween "Online Customized Ads Move a Step Closer" and "Are Intel Core 2 Chips a Security Threat?" doesn't show up anywhere in it and also that there has only been 57 views to this post that was made 6 hours ago.

Sorry I wrote it earlier when the story was NDA and forgot to "re-write" it to the current time, hence why it's now pinned. We usually re-write these :redface:

"We also intend to deliver additional Extras in the future. In addition to Windows DreamScene and the remaining Language Packs, we plan to ship a collection of additional Windows Ultimate Extras over the next couple years that we are confident will delight our passionate Windows Vista Ultimate customers."

Yeah...right... :suspicious:

That's odd, because I don't see any real marketing lingo or anything like that there, it looks to me like someone working on those extras decided to update their blog.
There was no hype about anything, none of the usual marketing terms we're used to or anything like that, just a small message saying that the remaining to extras will be available by the end of the summer and that more are planned down the line.

Seems like a fair enough response to me.

Sounds more like a copout response to me. They tell us that they're working on DreamScene and the 20 Language Packs and that's it? We've gotten how many Vista Extras since the release?

Ummmm yeahhhh... sounds like Microsoft hasn't really been working on the Extras as hard as what they should have been and people noticed and complained and now they're just spewing marketing BS. But hey, that's just me.

Hurmoth said,
Sounds more like a copout response to me. They tell us that they're working on DreamScene and the 20 Language Packs and that's it? We've gotten how many Vista Extras since the release?

Ummmm yeahhhh... sounds like Microsoft hasn't really been working on the Extras as hard as what they should have been and people noticed and complained and now they're just spewing marketing BS. But hey, that's just me.

Oh I'm not disagreeing with that at all, I think that Vista ultimate is a joke, I'm just saying I don't think it was marketing BS here, just regular BS =P