Microsoft blames human error for WGA glitch

Microsoft blamed human error for a Windows Genuine Advantage problem that identified legitimate Windows users as pirates last week. According to Alex Kochis, Microsoft senior product manager for WGA, new software was accidentally loaded onto the live servers running the system. Between Friday evening through Saturday afternoon, some users incorrectly failed the validation process, leaving them unable to use certain features. Affected users also saw a message in the corner of their screen that said "This copy of Windows is not genuine." While Microsoft quickly noticed the problem and rolled back the changes within a half hour, the problem continued to affect the validation service although the activation process was fixed in that time frame, said Kochis.

The company is implementing some changes to make sure a similar incident doesn't happen again. It is improving monitoring in order to find out sooner if there is a problem, he said. Microsoft is also adding checkpoints that should prevent accidental changes to the servers. It's troubling that someone can accidentally load wrong code into a live environment. Kochis clarified that an existing policy will automatically validate all users if the WGA servers are down but that in this case, the servers weren't down, so that policy didn't kick in. Maybe Microsoft should have taken the servers down while working on the problem?

News source: InfoWorld

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9 Comments

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I'm not even going to point out that all of you that responded are most likely running windows, or have a PC/Laptop running windows somewhere.

I use windows, I like it because it does what I want it to do, but I still think WGA is tiresome. There, that good enough?

OF COURSE it was human error. Since humans code the software and run/configure the servers and are stuck loading WGA crapware on their machines it's ALWAYS going to be about human error one way or another.

Exactly, even if the problem would have been caused by a server going down, it would have been their fault for returning a false-positive when the process failed.

But it's good to know that everyone would actually be validated in this case though. Can someone not just take their servers down permanently?

on that note windows was a human error.

but i cant help it, i cant stop....
..... oh the sarcasm and exageration is coming ....


Developing the "NEXT BEST" windows: 3 billion dollars....
Try to keep all the intelligent people from getting their free windows copy: 23 million dollars....
One stupid employee: priceless