Microsoft: Closing your digital locker account

Microsoft sent out an email today to digital locker subscribers that their digital locker account is closing down on August 2009 and Windows Marketplace has now transitioned from an e-commerce site to a reference site.

Windows Marketplace is now replaced by the newly opened Microsoft Store. As part of this transition, the digital locker service affiliated with Windows Marketplace will be closed in August, 2009.

If you made a purchase on Windows Marketplace, you acquired a digital locker account in order to purchase, download and install products from Windows Marketplace. You may be using your digital locker account to store and maintain information about software you purchased, including license information to enable you to reinstall your software or get assistance from the software reseller.

Microsoft is asking users to backup their digital locker account before they are permanently deleted. More information on how to do so is available at the Windows Marketplace FAQ.

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11 Comments

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So they're closing it down to replace it with a product that is virtually the same? This reminds me of the PlayForSure / Zune Marketplace disaster. Microsoft needs to sort its act out as this is simply unprofessional, particularly for one of the biggest IT companies (THE biggest?) about.

so wait, does this mean that windows anytime upgrade will go away as well since it runs through digital locker

I unfortunately used "Windows Anytime Upgrade", which didn't work how I thought it would. I thought it would Unlock features of the OS. Instead, it was simply a REINSTALL of the OS. What a waste of time.
Now every install of Windows would require two installs, the second taking twice the time as the first.

Not only that, but my digital locker purchase (Vista Business to Ultimate) was spelled weird on the site. The person entering the name wasn't paying attention to what they were typing. It was annoying (and unprofessional looking), but Microsoft refused to fix it.

Now I guess I don't have to look at the weird writing any more, as it's going away. I just need to make sure I back up my dumb $140 purchase from there. Unfortunately, the site kept giving me server errors when I was trying to load it up. I don't know if that was from all the traffic from people trying to back stuff up.

Sad to see this go away for one reason: I was part of the team of about 20 people back during the beta-days of XP that came up with the design and layout of the site.

Microsoft want people to use their services but there cutting to many out, MSN Groups, Digital Locker, some parts of Windows Live help, some feaures in SkyDrive, etc. It's just cost cutting I think. Windows Live lost $138 million last year.

thealexweb said,
Microsoft want people to use their services but there cutting to many out, MSN Groups, Digital Locker, some parts of Windows Live help, some feaures in SkyDrive, etc. It's just cost cutting I think. Windows Live lost $138 million last year.

I'm not too impressed with Live myself, but I'm not impressed with anyone's web services.

GreyWolfSC said,
I'm not too impressed with Live myself, but I'm not impressed with anyone's web services.


I don't use any of these services, but the news trend over the past 3 years makes me think that Microsoft isn't giving anything enough time before it is yanked from the market. The Windows Media Player "Plays for Sure" not being supported by ZUNE is a fine example of why consumers should be hesitant to buy anything from Microsoft online that has some level of DRM. These various web services that keep getting rebranded or yanked is just all the more reason why Microsoft is failing online.

If they keep supporting old stuff such as PlaysForSure but they stop selling tracks that use it, and then open up new stores such as the Zune marketplace, it would still be just as bad because you'd still be forced to buy a new device and start using new software to use the stuff from the new store. What if they decide Zune is a failed venture, and open up a new store using a new device? Even if your old songs are supported, to buy more songs, you would have to get the new device anyway. Constantly changing DRM schemes is almost as annoying as canceling them and starting new ones.