Microsoft customer satisfaction hits new high

Microsoft has been working hard to create top tier products that are well received from its consumers. After fumbling with Vista, Microsoft continues to climb in its customer satisfaction rating. 

The rating information comes from American Customer Satisfaction Index (via Geekwire.com) and shows Microsoft's upward trend in the consumer marketplace. While a positive image does not necessarily result in more sales, a happy consumer is more likely to be a return shopper in the future.

Microsoft received a 78 on the 100 point scale which was up from a low of 69 in 2008. The recovery in customer satisfaction is directly related to consumer satisfaction with Windows 7, this OS from Microsoft has been a home run in user satisfaction and stability. Many corporations are jumping the Vista gap in favor of Windows 7 too. This is the third straight year for a gain in satisfaction for Microsoft, a trend that they surely hope will continue into next year; Apple's rating has yet to be released.

Microsoft is currently developing the follow up platform to Windows 7, Windows 8. While the official release date of the OS has not been announced, there have been several build leaks to date and it is expected that the OS will launch in late 2012.

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I have to say Windows 7 is a good step but I find that there isn't enough options for multitasking, I want good virtual desktop implementation, I have something like expose that Mac have.

I run Windows at work on my Mac so I can be like everyone else, in a sense of see how other people work, but I find I'm more productive in Snow Leopard because of the multitasking.

I also find troubleshooting easier because terminal is more functional than the Windows command line, I realize you can get bash shells for Windows with the programs installed but for some reason the command line is still just a tad clunky.

Overall it's I'm not displease with Windows 7 but I just don't think it's perfect for my needs unfortunately.

offroadaaron said,
I have to say Windows 7 is a good step but I find that there isn't enough options for multitasking, I want good virtual desktop implementation, I have something like expose that Mac have.

I run Windows at work on my Mac so I can be like everyone else, in a sense of see how other people work, but I find I'm more productive in Snow Leopard because of the multitasking.

I also find troubleshooting easier because terminal is more functional than the Windows command line, I realize you can get bash shells for Windows with the programs installed but for some reason the command line is still just a tad clunky.

Overall it's I'm not displease with Windows 7 but I just don't think it's perfect for my needs unfortunately.

Then use Mac ( which you already stated that you use ). Every one has different taste in OS, Windows 7 sales showed that average joe loves Windows 7. I prefer Windows over Mac at work and college, so its my preference, heck even some of my Friends use linux for work and they prefer it for regular use. its not about which OS is more functional, every OS get the job done. Maybe the multitasking in Windows don't suites you, but i love it. and no OS or functions in OS is superior to other OS, its just preference. We also have some Apple systems at work, but I just don't think it's perfect for my needs unfortunately.

( Yes i used OSX for 5 months and i hate working on it ( im a concept artist b/w ))

Edited by simrat, May 18 2011, 2:52am :

They also have great costumer service. I had my wireless keyboard and mouse replaced by new models even after 1 year of expired warranty.

I can't complain with Windows 7 and Office 2010. They are great products. The one thing I complain about is that we had to pay extra for the Vista mistake. I guess that is a chance early adapters have to take.

Both Windows 7 and Office 2010 are both really awesome products. My only real complaint is that Excel 2010 is STILL using a single-window interface (like Windows 3.1 or something). This really drives me mad at times.

Shadrack said,
Both Windows 7 and Office 2010 are both really awesome products. My only real complaint is that Excel 2010 is STILL using a single-window interface (like Windows 3.1 or something). This really drives me mad at times.

As a little tidbit, that "single-window interface" as you call it is known as a MDI, or Multiple Document Interface.

/And I don't like them either

In other news, Richard Stallman has proposed that Microsoft is using mind-control to gain customer satisfaction, and that people still really want to use Linux, which is a better operating system.

PlogCF said,
In other news, Richard Stallman has proposed that Microsoft is using mind-control to gain customer satisfaction, and that people still really want to use Linux, which is a better operating system.

OH ****, I betta run out and get a Linux box tonite. I don't wanna be the only person on my block being brainswashed!

NPGMBR said,

OH ****, I betta run out and get a Linux box tonite. I don't wanna be the only person on my block being brainswashed!

Good for you! I already ditched my Windows box hours ago. I'm glad to be running Linux, where my mind is not under control. Now where's my free beer?!

PlogCF said,

Good for you! I already ditched my Windows box hours ago. I'm glad to be running Linux, where my mind is not under control. Now where's my free beer?!

hahaha In Microsoft's offices.

KavazovAngel said,
hahaha In Microsoft's offices.

Then we shalt retrieve them!
Gets in Stallman's St. iGNUcius avatar
Hereith, boy! Yip yip!
Giant Linux penguin comes into view, followed by thousands of other Linux users on penguins. Gets on top of the Linux penguin.
Today, we shalt flood Microsoft's evil corporate buildings with thy thousand penguins! Thou shalt beith no match for our army of Linux followers.
Crowd behind cheers, sort of like in the movie "300". They are ready for war, and raise their WINE glasses to the air.
Beith the power of Linus, I command the to attaaaaaackkk!!!

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

Im a very satisfied Windows Phone 7 customer.

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

Actually WP7 satisfaction is something like 90% if I remember correctly..

dave164 said,
Actually WP7 satisfaction is something like 90% if I remember correctly..

Correct. I think that it's about 95%, despite the early Samsung Focus updating problems. This is mainly because it is a great OS, and does practically everything that you want it to do. Meanwhile, let's see what Android's customer satisfaction is...

PlogCF said,

Correct. I think that it's about 95%, despite the early Samsung Focus updating problems. This is mainly because it is a great OS, and does practically everything that you want it to do. Meanwhile, let's see what Android's customer satisfaction is...

Not what I need from a "Smartphone" in 2011; WM 6.5 does it though....

[quote=Fritzly said,]

Not what I need from a "Smartphone" in 2011quote]
Like what? Give me one good thing that Windows Phone 7 doesn't have, and tell me if any other smartphone does have it. And then tell me what your opinion will be after Mango happens...

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

The only person who is not satisfied with Windows Phone 7 is my mother, who isn't satisfied with any smart phone.(She finds them to complex)

PlogCF said,

Correct. I think that it's about 95%, despite the early Samsung Focus updating problems. This is mainly because it is a great OS, and does practically everything that you want it to do. Meanwhile, let's see what Android's customer satisfaction is...

You failed to mention that it was a Microsoft INTERNAL survey. If that's the case, based on my survey, 92.7% people on NeoWin love me.

How about this? http://www.wpcentral.com/indep...indows-phone-7-satisfaction Or does the Microsoft Community filter the bad reports?

So this independent survey says Android has a better overall satisfaction rating over Windows Phone 7. Hope this answers and clears all the confusion here.

Edited by UndergroundWire, May 17 2011, 8:35pm :

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

just because it doesn't say like iphone nor android (yet) it doesn't mean people who use it doesnt like it. my sister has a surround and she loves it. and i like playing with it (i dont have $400+ for a phone)

UndergroundWire said,

You failed to mention that it was a Microsoft INTERNAL survey. If that's the case, based on my survey, 92.7% people on NeoWin love me.

How about this? http://www.wpcentral.com/indep...indows-phone-7-satisfaction Or does the Microsoft Community filter the bad reports?

So this independent survey says Android has a better overall satisfaction rating over Windows Phone 7. Hope this answers and clears all the confusion here.

Misleading survey and source. The source claims that Microsoft said that they had a 93% customer satisfaction with Windows Phone 7, but that doesn't necessarily mean that 93% of phone owners are very satisfied. That just means that some are very satisfied, while others are, erm, satisfied. It's that simple.

Also, it makes sense that WP7's customer satisfaction could be higher than Android's if you inquire about the other percentage of Android users who are less than "greatly satisfied."

UndergroundWire said,

You failed to mention that it was a Microsoft INTERNAL survey. If that's the case, based on my survey, 92.7% people on NeoWin love me.

How about this? http://www.wpcentral.com/indep...indows-phone-7-satisfaction Or does the Microsoft Community filter the bad reports?

So this independent survey says Android has a better overall satisfaction rating over Windows Phone 7. Hope this answers and clears all the confusion here.

Android satisfaction is horrid, the difference is that a lot of people have NO IDEA what Android is, so they HATE their Droid, HTC xxx, etc...

Go spend a few days in the real world where most android users are tired of having to get their carrier to wipe the phone, and uninstall apps messing with the phone, and tired of trying to take a picture of something and getting a FC.

There is a reason that FC is a recognizable initialization that can yield a massive number of hits on a search engine.

Quick off the top of your head, what is the term for an App crashing on WP7 or WP7 crashing? I will guarantee you this is not a common term even in the biggest crowd of WP7 users. Then I challenge you to find one Android phone user that doesn't know FC or Force Close.

If your hopes that WP7 is failing based on satisfaction, then you are going to be shocked when reality catches up and people see they don't have to deal with Androids crap and can still have a level of open choice that Apple doesn't offer.

PlogCF said,

Misleading survey and source. The source claims that Microsoft said that they had a 93% customer satisfaction with Windows Phone 7, but that doesn't necessarily mean that 93% of phone owners are very satisfied. That just means that some are very satisfied, while others are, erm, satisfied. It's that simple.

Also, it makes sense that WP7's customer satisfaction could be higher than Android's if you inquire about the other percentage of Android users who are less than "greatly satisfied."

The independent study clearly states; 44% satisfaction for WP7, 58% for Android and 72% for Apple. Show me a recent independent study that supports what you have to say to have a serious discussion here.

UndergroundWire said,

The independent study clearly states; 44% satisfaction for WP7, 58% for Android and 72% for Apple. Show me a recent independent study that supports what you have to say to have a serious discussion here.

See that's the thing, it doesn't state all kinds of satisfaction; it simply states the percentage of users who said that they were "very satisfied." This still doesn't account for other users who may have said that they were only "moderately satisfied," for example. Keep in mind, not all people are very satisfied with a product.

thenetavenger said,

Android satisfaction is horrid, the difference is that a lot of people have NO IDEA what Android is, so they HATE their Droid, HTC xxx, etc...

But still Android has a better satisfaction rating over Windows Phone 7. In the "real" world as you put it, Microsoft has tarnished it's name with Windows Mobile. Like I said before, if you want to have a serious discussion show me valid sources. Ranting like you typically do does not make you right. I have shown you the sources I found. Can you show me something better? Or are you going to keep ranting to support Microsoft blindly?

PlogCF said,

See that's the thing, it doesn't state all kinds of satisfaction; it simply states the percentage of users who said that they were "very satisfied." This still doesn't account for other users who may have said that they were only "moderately satisfied," for example. Keep in mind, not all people are very satisfied with a product.

It doesn't matter how you slice it. Android still has a higher percentage for very satisfied. Do you really think that "Satisfied" numbers will be higher for WP7 over Android?

UndergroundWire said,

It doesn't matter how you slice it. Android still has a higher percentage for very satisfied. Do you really think that "Satisfied" numbers will be higher for WP7 over Android?

No, but what I'm saying here is that it is very much possible that while WP7's "very satisfied" numbers are lower than Android's, it could still have a total satisfaction rate that's higher than Android's. For example, let's say, hypothetically, that there is a study like this:

WP7: 44% very satisfied, 17% satisfied, 22% somewhat satisfied
Android: 58% very satisfied, 16% satisfied, 5% somewhat satisfied

As you can see, whether or not customers are "very satisfied" with a phone does not necessarily determine its overall satisfaction rate. That is why your source is misleading. If you had paid some attention to my previous posts, you would understand that your source is completely worthless in credit, as it does not regard total satisfaction of smartphones.

PlogCF said,

No, but what I'm saying here is that it is very much possible that while WP7's "very satisfied" numbers are lower than Android's, it could still have a total satisfaction rate that's higher than Android's. For example, let's say, hypothetically, that there is a study like this:

WP7: 44% very satisfied, 17% satisfied, 22% somewhat satisfied
Android: 58% very satisfied, 16% satisfied, 5% somewhat satisfied.

I see what you are saying. I've been involved with a lot of focus groups in the past 5 years. I always look up the ones I participated in. The numbers, most of the time, are usually stepped downwards or upwards. Meaning it will be steady decline or incline from the highest number.

Vista: 78% somewhat satisfied, 16% satisfied, 4% somewhat satisfied

If a graph has an obscurity in it where you said WP7: 44% very satisfied, 17% satisfied, 22% somewhat satisfied. That is usually mentioned.

Nonetheless, it is safe to assume that WP7 will not have a higher satisfaction rating than Android until it has true market penetration. We shall see how the 1 year numbers look like in October.

P.S. OT: Signup for these focus groups, it's a great way to make extra spending cash. They pay upwards of $250 for 1 hour of your time.

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

Even though I was affected by the long wait of NoDo on ATT, I'm very happy with my Windows Phone (Samsung Focus)

JSYOUNG571 said,
They must have skipped the mobile department for Windows Mobile & Windows Phone 7.

I agree with most people who replied to this comment; Windows Phone is a brilliant Microsoft product. In my opinion, their best product since Windows 7; and hopefully not their last.

[quote=PlogCF said,]

Well........
Just few examples:

A decent calendar app
Ability to back up SMS
Reminder snooze options - 5 minutes is just ridiculous..... and useless
Caategory support
Address book entries appearing in the dialer as you dial
Tethering support
Desktop syncing
Etc. etc.

About Mango: first and foremost "puts" and "calls" are used in the stock market, not buying a phone. Besides and based on what is, so far at least, known about "Mango" this update, it does not seem to me that the update will bring, sorry bring back, some of the many, at least for some people like me critically needed, features the OS is still lacking right now.

While I bought a HTC HD7 the first day it was available and love the OS UI I have now reached the conclusion that WP7 was just a "temporary OS" used to fill the vacuum until W8 will hit the market and hopefully bring back all the features available in WM 6.5.X.

Edited by Fritzly, May 18 2011, 4:03am :