Microsoft Dynamics CRM 2013 due out this fall

Microsoft will release quite a few new software products later this fall, including the final version of Windows 8.1. Today, the company confirmed that Microsoft Dynamics CRM 2013, the next version of its enterprise resource and customer management tools, will be made available sometime this fall as well.

Microsoft's press release offers up some information on what we can expect with this new version, which will also be released in an online-only format, called Microsoft Dynamics CRM Online Fall '13. It states:

The new release gives people the ability to access their information on a variety of devices; introduces a new user experience that is fast and fluid, enabling people to access information that is relevant to their jobs; and delivers richer contextual information that helps people have deeper insights into customers and their needs. Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.

The new release will also come with new mobile app versions made for Windows 8 tablets and Windows Phone 8 products, along with iOS and Android apps. It will also support Microsoft's Yammer business social network service and will feature a way to chat via both Skype and Lync. Prior to the final release, the company will make Microsoft Dynamics CRM 2013 available as a limited beta.

Source: Microsoft | Image via Microsoft

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I'm worried about this modern in interface undermining the xRM framework.

Nothing against a revamp on the interface (which I agree that is needed), but that must be done in a way that doesn't hinder functionality. At least in the interim 'Polaris' release, this modern interface brought us (crm developers and consultants) nothing but trouble.

One of my customers wasn't that satisfied with the modern look of their CRM online. When I show them how to revert back to the classic forms, the client said: "oh! Now I understand it!"

Also the xRM framework is in dire need of a major revamp in order to address some limitations, particularly default functionality for the existing system entities that can't be replicated for custom entities (e.g: party lists, additional 'customer' entities, to name a few).

I think that, no matter what the change, to whatever degree, in whatever direction, there will always be a "one of my customers" who's basically reduced to a Sim without a toilet.

Joshie said,
I think that, no matter what the change, to whatever degree, in whatever direction, there will always be a "one of my customers" who's basically reduced to a Sim without a toilet.

deadonthefloor said,

The mental image is hilarious.

Oh Snap! You guys are so sassy.

pmdci said,
I'm worried about this modern in interface undermining the xRM framework.

Nothing against a revamp on the interface (which I agree that is needed), but that must be done in a way that doesn't hinder functionality. At least in the interim 'Polaris' release, this modern interface brought us (crm developers and consultants) nothing but trouble.

One of my customers wasn't that satisfied with the modern look of their CRM online. When I show them how to revert back to the classic forms, the client said: "oh! Now I understand it!"

Also the xRM framework is in dire need of a major revamp in order to address some limitations, particularly default functionality for the existing system entities that can't be replicated for custom entities (e.g: party lists, additional 'customer' entities, to name a few).


End users don't like drastic change to UI. Windows 95, Office Ribbon, Windows 8...

Riva said,

End users don't like drastic change to UI. Windows 95, Office Ribbon, Windows 8...

Well in fairness the current "classic" Dynamics CRM UI has drawn a lot of criticism from end-users. I feel however that such resistance is (roughly) driven 50% by valid claims, and 50% by pure BS and laziness.

pmdci said,

Well in fairness the current "classic" Dynamics CRM UI has drawn a lot of criticism from end-users. I feel however that such resistance is (roughly) driven 50% by valid claims, and 50% by pure BS and laziness.


I have long accepted that 60% of my user base wont like it when you change the way you work

Yeah! Modern CRM!

Now, get some Modern Dynamics AX and we'll actually see this modern, charm based vision take root in the collective conciousness.