Microsoft explains Marketplace outage

When the Windows Phone marketplace went offline, many were wondering what the root cause of the issue was and how long it would take to be fixed. After approximately seven hours of downtime, the service returned and users were again able to download and update their favorite applications.

But what was the cause? Microsoft posted on the Windows Phone blog that the downtime was related to maintenance performed the previous night. Microsoft states:

We regret any inconvenience this disruption caused the impacted customers and our developer community. The problem was the result of scheduled maintenance being performed on Microsoft’s infrastructure during the night.  The root cause of this issue has been identified and steps are being taken to help prevent future disruptions to the Marketplace service.

While the down time was unfortunate, Microsoft remains to be transparent with issues which is a refreshing shift from the practices of the past. Microsoft is currently in a battle to show the world that WP7 is a true contender in the market. The alternative interface, compared to other platforms on the market, and its unique approach of one OS, multiple hardware iterations, is a combination strategy that Microsoft hopes to win over users in the market.

Going forward, Microsoft will update WP7 with 'Mango' or as it is now being called WP7.5, to bring more features to the platform. With Nokia coming on to help create hardware for WP7, the future is bright for the platform, that is, as long as it keeps the updates rolling out in a timely fashion.

 

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22 Comments

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"The alternative interface, compared to other platforms on the market, and its unique approach of one OS, multiple hardware iterations, is a combination strategy that Microsoft hopes to win over users in the market."

Think we mean different shell. They all run the same old hardware in each and every device currently on the market.

"Microsoft remains to be transparent" ?
If it was a "scheduled maintenance being performed on Microsoft's infrastructure during the night" users should have been notified days before.
I don't believe Microsoft in this matter.

alexalex said,
"Microsoft remains to be transparent" ?
If it was a "scheduled maintenance being performed on Microsoft's infrastructure during the night" users should have been notified days before.
I don't believe Microsoft in this matter.

And nobody ever walked on the moon, Tupac/Biggie/Elvis/Osama Bin Laden are all still alive, there were multiple shooters, blah blah blah. Got it.

alexalex said,
"Microsoft remains to be transparent" ?
If it was a "scheduled maintenance being performed on Microsoft's infrastructure during the night" users should have been notified days before.
I don't believe Microsoft in this matter.

So go hug a tree then.

alexalex said,
"Microsoft remains to be transparent" ?
If it was a "scheduled maintenance being performed on Microsoft's infrastructure during the night" users should have been notified days before.
I don't believe Microsoft in this matter.

I have to agree with you. Scheduled maintenance tends to be announced beforehand so people don't end up trying to log on and then complaining that they were unable to.

If you like iphone then go buy an iphone.
If you like Andriod then go buy an Andriod.
If you like WP7 then go buy an WP7.
That's why we have choices. To each its own. stop trying to make someone else buy what you like.

I had an iPhone for years. Recently, I replaced it with a Samsung Focus (with WP7). To whoever continues to maintain the argument that Microsoft can't innovate, please give it a rest. For better or worse, Windows Phone 7 is radically different. Just put a cork in it long enough to trot down to your local mobile phone shop and have a look... Really, it's different, I promise. Perhaps, then, we can move on to something more constructive, like, "is the gui effective?" or "why, for pete's sake, would anyone want pink tiles???"

ps. Microsoft really needs to pull itself together if it wants to make a go of this WP7 thing. I don't mind teething problems--these are to be expected--but I could really do without another update fiasco.

arcita said,
Perhaps, then, we can move on to something more constructive, like, "is the gui effective?" or "why, for pete's sake, would anyone want pink tiles???"
I'll be ecstatic when I can pick the color of my tiles. I absolutely hate that I'm stuck between green on white or blue on black (the only 2 color combos I can stand). I'd love a metallic blue on black or maybe even blood red!

Windows Tablets was innovation, the rest of them, iPad the first, its just improving.
Windows Phone it's 100% innovation. Nothing close to any other phone or OS before.
Ballmer said silly things eventually yeah.
Microsoft it's not only Windows btw. many many many things you use are from microsoft or use some product from microsoft or pff whatever. Microsoft its too huge for your understanding