Microsoft Extends Xbox 360 Warranty

Great news for all you Xbox 360 owners. Microsoft has decided to extend the general hardware failure coverage for all X360 consoles to 3 years:

"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console's purchase date.

We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."

View: Neowin Forum Discussion
View: New Warranty FAQ | Letter to Xbox 360 Owners

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wow this is great! only thing is that its from the date of purchase! so if you bought it at launch make sure nothing is wrong with it!

If only other companies would do the same when something goes wrong with their products. You see that Steve?

No need for a receipt. If you get the Ring of Death, you simply ring up Microsoft, tell them what's happened, and they'll collect it. You should get it back in less than a week. I had one of the launch consoles, it got the Ring of Death after 2 weeks, but Microsoft picked it up, repaired it, and got it back to us in 5 days, just in time for Christmas!

There is also the "mfg date" on the back of the console. If you do not have an original sales receipt then it will go by that date.

Eis said,
I'm glad you changed your post. Looks like you learned how to read, eh?

I know how to read :P it's just I didn't read the FAQ bit before I posted, which clearly states this applies to all countries :P opps!

now giving extended its a good temporal solution, but they have to do something to prevent this in a future.

They have if you listen to the podcast. It's also why they're doing the warranty - since they have a decent amount of confidence any system they fix now probably won't come back in again.

Danrarbc said,
They have if you listen to the podcast. It's also why they're doing the warranty - since they have a decent amount of confidence any system they fix now probably won't come back in again.

You're right, I think MS was quiet for so long because they were trying to find and fix all the problems. This is also why I think they haven't moved over to the smaller 65nm chips yet like they were suppose to already.

This 3 year deal will hurt them at first, but in the long run, if they fix the problems, it'll only help to boost sales, if newer and fixed units don't break anymore starting now (or from whatever point they put the changes into effect), then that initial $1billion cost they talk about will vanish in in time. Now that people know they have a 3 year warranty they won't wait on buying the system.

Not bad, they found the design flaw, admitted it publicly instead of trying to downplay it, and are doing something about it. I still not interested in an xbox360 (due to lack of the style of games that I prefer) but nice to see there putting there money where there mouth is.

You can't, and at least they're doing something about it now. Other systems have had known problems from the start but never got this type of support.

GP007 said,
You can't, and at least they're doing something about it now. Other systems have had known problems from the start but never got this type of support.

I think this just goes to show that Microsoft are truly serious about the gaming business and are here to stay. They care about keeping their customers happy and I am very glad to see this from them.

This is the right thing to do and I applaud them for it.

It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...

mapsbam said,
This is the right thing to do and I applaud them for it.

It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...

i couldn't agree more

anyways, my xbox 360 took a crap after 13 months of constant use (not ring of death) but xbox support said it would take longer to fix my xbox360 so instead of making me wait they sent me a brand new 360! now it doesnt get as hot as my old one did and even doesnt make noise when read a CD! now thats great tech support!

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