Microsoft Extends Xbox 360 Warranty

Great news for all you Xbox 360 owners. Microsoft has decided to extend the general hardware failure coverage for all X360 consoles to 3 years:

"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console's purchase date.

We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."

View: Neowin Forum Discussion
View: New Warranty FAQ | Letter to Xbox 360 Owners

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This is the right thing to do and I applaud them for it.

It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...

mapsbam said,
This is the right thing to do and I applaud them for it.

It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...

i couldn't agree more

anyways, my xbox 360 took a crap after 13 months of constant use (not ring of death) but xbox support said it would take longer to fix my xbox360 so instead of making me wait they sent me a brand new 360! now it doesnt get as hot as my old one did and even doesnt make noise when read a CD! now thats great tech support!

You can't, and at least they're doing something about it now. Other systems have had known problems from the start but never got this type of support.

GP007 said,
You can't, and at least they're doing something about it now. Other systems have had known problems from the start but never got this type of support.

I think this just goes to show that Microsoft are truly serious about the gaming business and are here to stay. They care about keeping their customers happy and I am very glad to see this from them.

Not bad, they found the design flaw, admitted it publicly instead of trying to downplay it, and are doing something about it. I still not interested in an xbox360 (due to lack of the style of games that I prefer) but nice to see there putting there money where there mouth is.

now giving extended its a good temporal solution, but they have to do something to prevent this in a future.

They have if you listen to the podcast. It's also why they're doing the warranty - since they have a decent amount of confidence any system they fix now probably won't come back in again.

Danrarbc said,
They have if you listen to the podcast. It's also why they're doing the warranty - since they have a decent amount of confidence any system they fix now probably won't come back in again.

You're right, I think MS was quiet for so long because they were trying to find and fix all the problems. This is also why I think they haven't moved over to the smaller 65nm chips yet like they were suppose to already.

This 3 year deal will hurt them at first, but in the long run, if they fix the problems, it'll only help to boost sales, if newer and fixed units don't break anymore starting now (or from whatever point they put the changes into effect), then that initial $1billion cost they talk about will vanish in in time. Now that people know they have a 3 year warranty they won't wait on buying the system.

Eis said,
I'm glad you changed your post. Looks like you learned how to read, eh?

I know how to read :P it's just I didn't read the FAQ bit before I posted, which clearly states this applies to all countries :P opps!

If only other companies would do the same when something goes wrong with their products. You see that Steve?

wow this is great! only thing is that its from the date of purchase! so if you bought it at launch make sure nothing is wrong with it!

this is just for this specific error though.

doesn't matter for me though, in this country I could claim the console repaired within 5 years if it breaks and it's not because of me abusing it.

HawkMan said,
this is just for this specific error though.

doesn't matter for me though, in this country I could claim the console repaired within 5 years if it breaks and it's not because of me abusing it.

You're right, this 3 year deal is only for 3 red ring error problems. If somehow you have a different problem, then you fall under the other 2 deals. The normal 1 year and the extended 2 year deal.

still, how many other problems does the 360 have besides the 3 red lights of death? Hell, if you get another problem turn the box on and wrap it in a towel until you get 3 red lights....

Either way, still a curse to ship it back to them and wait out the repair time. The consoles should work right from square one, not square 2 years after they started production.. Least they are agreeing their console design is the worst in history (kinda like all their 2007 products *cough* vista *cough*) I am not a hardcore gamer, and I have went through 3 units...

the return time is going to be horrendous in the upcoming weeks. I know of quite a few people sitting on 360's that are 3RL, just itchin for a free fixing.

Ruciz said,
Least they are agreeing their console design is the worst in history (kinda like all their 2007 products *cough* vista *cough*)

They are not admitting anything of the sort, stop being childish. Sure the 360 had some issues, but at least Microsoft are doing something about it. A single heatsink design flaw (or whatever the issue is) doesn't make it the worst console design in history. PS2 had alot more specific issues than that!

Also what are your problems with Vista? I've been running it for over a year with no operating system problems what so ever. Do you even own Vista? Or are you one of those anti-MS zealots who knows nothing about Vista because they have never used it and are just jumping on the bandwagon? The vast majority of Vista issues are driver related, and the situation is much improved now. And don't try and tell me that it uses all of your memory and is a memory hog because I will just laugh at your ignorance.

Well it is annoying the consoles break but i'm glad Microsoft trying to fix it and extending the warranty. I now feel a bit happier using my 360 now i know that if it breaks i won't have to pay for repairs.

All the official press release or warranty update site says is:

"For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them."

umm did you read this at all

"We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. "

it's right there in the last paragraph