Microsoft makes nice with student who got his Xbox One console early

On Friday, lots of people on the Internet started following the Twitter account of "Moonlightswami", who got his pre-ordered Xbox One console shipped to him two weeks early thanks to a mistake from retailer Target. "Moonlightswam" started posting up his impressions of the console on his Twitter account, and even uploaded an unboxing video of his Xbox One on YouTube.

Then Microsoft stepped in, as it took down his YouTube video on copyright violation claims, and then banned his new Xbox One console from connecting to the Internet. Needless to say, these actions were not appreciated by many people, least of all Moonlightswami, whose real name is André Weingarten, a college student in New York.

However, it appears that Microsoft has decided to make nice with Weingarten. According to a Kotaku story, he spoke with Xbox Live's director of programming Larry "Major Nelson" Hryb on Saturday and was assured that the Xbox One ban was temporary, and that it will be rescinded a few days before the November 22nd launch of the console. In addition, his YouTube unboxing video has been unbanned. Finally, he will be going to Microsoft's Xbox One launch event on the company's dime.

In his own post on Major Nelson, Hryb states that because "... we are still putting the finishing touches on our games, UI and online services, as well as confidential partner and media agreements, these consoles units will be restricted from connecting to Xbox Live until closer to our launch date." In related news, Target sent Kotaku a statement admitting that a "small number" of Xbox One consoles were shipped ahead of the launch date. The same report claims, via an unnamed source, that about 150 or so units were sent out of Target's warehouses by mistake.

In the meantime, Weingarten says he currently has an Xbox One console that's only partially operational. He can put in a disc copy of "Call of Duty Ghosts" and play the game in offline mode but that's pretty much it.

However, one other person who claims to have received an Xbox One early, again via Target, has uploaded his own videos on YouTube showing the unboxing of the console, its setup screens and more. The YouTube user, "scotth0531" apparently got his own Xbox One banned by Microsoft after the videos went live this weekend and in one clip, he even shows the number of an eBay listing to sell the console, but apparently that auction has not gone live.

Source: Kotaku | Image via André Weingarten

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33 Comments

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Extremely sad behavior!

If he stopped and thought about anyone else rather than bathing in his Youtube 15 minutes of fame he would have no doubt received a refund AND his XBOX ONE redelivered with a load of freebies at the official release by notifying Target of the mistake.

Target and their legal people would be happy, this kid would be happy and the poor (probably overworked and on minimum wage) employee wouldn't lose their bonus/promotion/job over it.

But no cos it all about "ME ME ME look at MEEEEEEEEE & f**k everyone else! I'm on Youtube with my XBOX and for the first time someone is ACTUALLY LOOKING!

Also goes to prove you can't even use the Xbox One until it gets an update.. When it fails the update, there's no other option other than to try again or turn off the console

He already downloaded the update, the reason why he cant play any other discs is cus it needs to go online to verify the CD key for the game and attach it to your account so if you cant use Xbox Live then you cant use any other games

Xbox one UI for windows. Exactly the same not windows 8 modern UI. Microsoft need to make this happen if they want to revive the windows from declining.

What MS should do is have a timer and if its before the actual release date then the box should say this system will not activate or update until Nov 22nd. The words ban looks bad that's all.

NerdyTech said,
What MS should do is have a timer and if its before the actual release date then the box should say this system will not activate or update until Nov 22nd. The words ban looks bad that's all.

I think that would be tough cause there are already a ton of xbox ones out there with developers and testers..

NerdyTech said,
Testers and developers should have a code to input then. There has to be something better then "banned console"
It's pointless to create extra work for people that have a legitimate reason to use the Xbox One before its release date. They probably signed a NDA anyway. People that received the console early because of a shipping error haven't signed a NDA. The "Your console is banned." message is straight to the point. It would have been better if it said "Your console is temporarily banned." but it isn't necessary.

This just shows how bad microsoft is using the cloud. Instead of making good use of it offering games, services and all they will control how and when people can use the system they already paid for.

So what happens when these services no longer generate revenue and they decide to pull the plug?

naap51stang said,
#1 reason I do not care for "cloud computing".

I guess that explains your understanding of "cloud computing"

anarkhy said,
This just shows how bad microsoft is using the cloud. Instead of making good use of it offering games, services and all they will control how and when people can use the system they already paid for.

So what happens when these services no longer generate revenue and they decide to pull the plug?


They don't control when or how you can use the system you paid for. It's even said in this very article, even though this console received a temporary ban from live it can still be used for offline games, i.e the system paid for can still be used.

As for what happens when these services no longer generate revenue (i.e barely used by anyone anymore), they might be taken offline, though if MS is smart the system is built in such a way that a future console can use the same system thus keeping it alive for old ones as well.

I don't see why MS should ban him just because a store stuffed up and let him get a console early.

Good move MS.

Glad they've managed to sort this out. I understand absolutely that there's stuff they maybe can't show yet or that isn't finished yet but I'm surprised they didn't have a decent PR response ready to go just in case any consoles shipped early...

Once again MS really come across as rather inept when it comes to this kind of thing. They really need to get someone in to plan for all eventualities rather than just expecting things to go according to their plans, which never happens, lol!

Lachlan said,
its better then if you find an unreleased iPhone at a bar.. where the police raid your house..

There is a difference between finding something in a bar and receiving something you ordered from a store, isn't it?

The reason for the ban was so that confidential info remained confidential, until some time that Microsoft could contact the person and negotiate terms. It's more effective than trying to e-mail the person or call him - even if contact information was available, he may not have been cooperative, or taken a long while to comply with the given terms.

Finally, he will be going to Microsoft's Xbox One launch event on the company's dime.

It's not as if Microsoft reps are total douchebags about this sort of thing - in most cases. They're usually fairly generous when something like this happens (though usually only after they get what they want).

Lachlan said,
its better then if you find an unreleased iPhone at a bar.. where the police raid your house..

Why do people on this forum have to take anything negative or critical of Microsoft and have to make it some Apple bashing story - ARRGGHHHH. The iPhone at the bar was a development prototype. When someone found it, instead of making efforts to return it to the original owner, they SOLD it to an online tech magazine to make money. If this was a story about someone selling a stolen Xbox development kit, or leaking video of one for which they had (for example) signed an NDA or similar, then I could understand what happened. However the situation is not even remotely similar. And Microsofts actions were ludicrous considering the console is coming out in a few weeks, and that the customer did nothing wrong - they should have been taking it out on Target.