Microsoft: Not currently accepting outside ideas for Windows 8?

Microsoft's Windows 8 operating system may still be over a year away from launching, at the very least, but if you have an idea or feature for the OS that you want to graciously offer to Microsoft, you might not want to waste your time. Cnet's News.com has a story today that a person who offered a Windows 8 suggestion was told by Microsoft that it won't be accepting any outside ideas for the OS.

The story reports that Chris Carlucci, a former IT manager, wrote an email to Microsoft with an idea that he claims would have made Windows 8 easier to operate. However, Microsoft's response to Carlucci's suggestion was fairly blunt: " ... Microsoft does accept suggestions for existing products and services, we do not accept suggestions for new products, technologies, processes." Because of this policy, Microsoft stated in its email, "... we are returning your information without review."

Oddly enough, Microsoft promoted Windows 7, the current version of its operating system, with a series of ads featuring people who offered suggestions for Windows 7 with the tag line. "Windows 7 was my idea." Indeed, News.com confirmed with Microsoft that Windows 7 was created in part by suggestions given to the company by ordinary people. However, the company has not yet commented on why it is not doing the same thing with Windows 8. While it's possible that this might be a case of someone at Microsoft mistakenly sending a customer the wrong information, at the moment, it's looking like Windows 8 might not be your or anyone else's idea outside of Microsoft employees.

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Not expected this from M$, the company that creates products for end consumers will not accept ideas from consumers who wll eventually use their product...nice, no wonder Apple is getting ahead and all they will be doing is, play catchup like they have been in the last couple of years...

Honestly, they are in beta development right now and Windows 8 will be largely feature complete in 2 months for the BUILD conference. It's a bit late to start giving suggestions to Microsoft now.

dagamer34 said,
Honestly, they are in beta development right now and Windows 8 will be largely feature complete in 2 months for the BUILD conference. It's a bit late to start giving suggestions to Microsoft now.

Ding Ding Ding! This guy nailed it. When Win8 was still at the stage where they could have taken suggestions everyone was still focused on how awesome windows 7 was.

Hopefully they will implement something as simple as showing what program is using the USB memory stick when you can't safely remove it.

All of us been there? "Please close the application and try again" But what application is it...?

What a load of crap from this article. Microsoft is constant in communication with customers both with direct meetings, but also through Microsoft support forums, and the proper place for feedback which is the Microsoft Connect Program. Windows 8 is probably almost a year away so features are likely locked in. In addition taking unsolicited emails for feedback is legally risky i.e. what if microsoft implements the feature, then do they owe something to this person? Maybe they were already implementing it, etc? This is why places like connect are used to accept feedback as there are clear legal terms agreed to.

spike21 said,
Guess no one will buy it then,too bad.
No you are 'partially' right most people wont buy it. Most people dont buy windows today. They buy a new computer, the OEM bought a bazillion licenses for windows, and it gets shoved on the PC you purchase. Same is true for the windows 8 tablets people will be buying if they want a windows tablet.

It's because of the internet and the overwhelming number of ideas everyone has, some of which are completely clueless. If you demonstrate your understanding/excellence distinctly in Windows technologies, you might be getting an invite. Like Rafael Rivera does. Or Paul Thurrott. MS explains why "beta" today is just for namesake and fixing bugs, no design changes. http://technet.microsoft.com/en-us/magazine/gg675933.aspx. I don't entirely agree with this policy, good ideas from genuine experts in Windows get rejected because of this but they have a really hard time listening to everyone.

Fine by me. I realize some people on Neowin would complain about this sort of thing, but then again, a lot of people on Neowin are the sort that would think "GET RID OF THE REGISTRY" and "START OVER FROM SCRATCH" are valid, thoughtful suggestions.

Seriously. There are people out there who have ONLY made those same two suggestions since XP RTMed.

I'm sure that ideas for Windows 7 were based on feedback from when Vista was released. If you were to say that you had an idea that would improve Windows 7 then perhaps they would listen.. It sounds like a matter of wording.. It would be like suggesting things for Windows 9 when its not even being worked on for another year. I also agree that they might also be doing this because of lawsuit issues. Microsoft doesn't seem to value the opinion of their beta testers very much either with most bugs and suggestions being closed out as "By Design".

What's the difference? None, to be precise. It's was just a very successful marketing idea, everyone believed it. They'll still pick any ideas the same and ignore as many as before, just without telling.

I was asking them to incorporate a Microsoft Bob interface in Windows 8 just in case the tiles don't work out.

I'm quite sure that they received enough ideas through the "Send Feedback" part of the Windows 7 betas to provide insight through at least Windows 8. There's also the UI taskforce sites, communities like Neowin/Channel9/MSDN Blogs, their own management and focus groups, and of course the friendly competition to guide them along.

There's no way that they're going to develop Windows 8 in an ivory tower after the success they've had last time around, but I'll bet that right now they just want to get something actually built first. Then they can ask us what we think of it.

It's customary for companies (ANY companies) to not deal with "fanmail" containing suggestions. I'm surprised MS actually was kind enough to respond, usually such mails is an immediate shift-delete.

I'm sure MS has used/will use a lot of user input for Windows 8 (probably after //BUILD) when a problem is making buzz around the web (look at the Windows 7 Taskforce) but changing something because of 1 mail is simply not the way it works.

texasghost said,
Over a year away from release??

Mary Jo Foley of CNET says she has evidence that Windows 8 will be launched in April 2012.

No she doesn't, she has evidence that it will RTM in April 2010. RTM and release to public are usually a few months apart for MS, because they have to let the OEMs have enough time to get their systems properly tested and ready

Windows 8 is a wrong idea to start with and it will fail like Windows Vista just like i said Windows Vista will fail before it was released.

techguy77 said,
Windows 8 is a wrong idea to start with and it will fail like Windows Vista just like i said Windows Vista will fail before it was released.

Firstly, why do you say Windows 8 will fail?
Secondly, Windows Vista was not a fail

techguy77 said,
Windows 8 is a wrong idea to start with and it will fail like Windows Vista just like i said Windows Vista will fail before it was released.

didn't fail as much as you did

So Windows 8 won't be my idea after all.
I think that maybe because of the negativity a few people have shown about the Windows 8 UI. They don't want those people to pester Microsoft to change their plans for the 'one UI' for all devices.Though I love it.
Can't they just pretend they are taking ideas?

I think the people who use it should be able to be a part (in a way) of the development process. If we can't have our ideas in what we use most, there's less reason to keep updating.

Considering they state the idea is being returned without review makes me think it is just to prevent any legal issues from people wanting to say "it was my idea and I deserve compensation." With how easy it is to trip up people in legal fine print I can't say I blame them.

@Max, indeed... I wonder that I found no post on the connect.microsoft site that product X should brew coffee... Overall I more trust MS that they know what I want, than the users. No offence here, but look at some Opensource projects with a high level of user feedback. It's not always good.

Fine with me.. just look at the "Features I'd like to see in Windows 8" thread for example. Some of them were good, but a lot more were unrealistic, huge steps backwards or downright rediculious. Let the people who actually know how to build an OS deal with the details thank you.

Olemus said,
I'm a PC and Windows 8 wasn't my idea.

since when AI exists? tell me your location so i can plug you off and destroy you because you are annoying me with trying to be smart

allwynd said,

since when AI exists? tell me your location so i can plug you off and destroy you because you are annoying me with trying to be smart

s3n4te said,
I guess Windows 8 will not be my idea.

Most customer suggestions are stupid. Why waste a bunch of resources reviewing stupid suggestions for a project with a plan that is probably set in stone at this point?