Microsoft now allowing users to rename their Microsoft Account - again

When Microsoft launched the first preview version of Outlook.com, they also allowed users to rename their Microsoft account with the old account turning into an "alias" of the new Microsoft account name. Unfortunately, some Microsoft account holders later reported they were unable to access their older emails, SkyDrive files, and other content when they changed their account name;  Microsoft decided to disable the account renaming feature in December.

Now it appears that Microsoft has fixed the problem. Neowin can now confirm that Microsoft account owners can now rename their accounts once again if they choose to do so. Microsoft claims that all of the old account information and contacts will transfer to the new account address "within 48 hours."

While that's good news for account holders, there was also a recent rumor that claimed Microsoft was going to allow those users to create up to 10 different aliases for their account. So far, there's no indication that feature has been added and it's possible that Microsoft won't be putting in the extra aliases support until they are sure that everything works with the account renaming feature.

Thanks to M for the tip!

Source: Microsoft Account | Image via Microsoft

Report a problem with article
Previous Story

Windows Blue references highlight more details about the path forward

Next Story

Vizio refreshes its Windows 8 touchscreen PCs

35 Comments

Commenting is disabled on this article.

I've recently started using gmail instead of outlook, and have set up my outlook to forward to my gmail. My outlook was itself forwarding stuff from my hotmail, so I now have a three-step daisy chain going, with noticeable delays for arriving to my gmail, but am trapped in this situation from having used different emails for all my accounts over the years.

Question: can I change my microsoft account name to my gmail, and would that have any appreciable difference/benefit?

Also, if I stop logging in through outlook.com and only receive my emails through gmail, will the outlook.com account eventually die, from not being accessed through the "proper" channel that microsoft can detect?

And again, MS makes something simple into a clusterf**k of possibilities.... Sigh....

Now that this is possible, maybe someone can post a list of what happens with the several options?

I have a Live account as well linked to an old, non MS related, email-address I want to change. But I also have a WP7 and the 25Gb of Skydrive space.
I'm still not sure how to proceed with this.....

Also for anyone who is worried,

This will break a WP7 device meaning a factory reset is required (Ever 7.8)

THis DOES NOT effect your storage, as long as you still have the 25 gb from your old account you will not lose it when upgrading (one of my accounts still has 24.4GB of free space)

Wont effect Xbox or Windows 8 login accounts (unless you use your email and password to login, might need to sync the changes)

So I can change my @live.com account to a @outlook.com account and still keep my 25GB SkyDrive? Right now I'm using my Microsoft account to access SkyDrive and would hate it if I lost those precious gigabytes after renaming my account.

What I did when upgrading to outlook and getting a new sign in address and the old one now an alias was making the alias the main sending and receiving address.

So, basically my new outlook account is the master but whenever I send mail it is set as the alias address as default. On PC or phone. Can't change it on the fly on the phone but I have no need yet.

Might be half a work around if you like that set up.

OK, so here's what I was emailed when I created my alias:

To send email messages from this alias, click on your address (above the To line in the message) and select your alias from the list.
If you set up a separate inbox folder for your alias, messages sent to that alias will go there. Otherwise, messages sent to your alias will go to your regular inbox.
Remember, you can't sign in to your account with your alias; you'll need to sign in with your regular address.

Notice the last line? Kinda defeats the purpose of doing anything with Windows Phone 8. I can play guinea pig and try the full reset this weekend as I just did one yesterday to fix a DRM rights issue with XBox Music pass.

Well, the alias does work when sending emails to it however, it does not work signing in or connecting to a Outlook.com account on WP8. Maybe that's coming....

Still unable to change the email address linked to my MS account and this has been going for months now!
Come on MS, you want people to use an MS account to do things which is all right for me but fix such a primary issue.

I want to switch to Outlook.com but I keep hearing reports about people losing their free Skydrive upgrade. I've been an active Skydrive user since day 1 and I got the free 25GB. I've asked Microsoft about the issue on the old skydrive support emailadres but I got no reply. Could no longer find the emailadres on the website either...

Ronnet said,
I want to switch to Outlook.com but I keep hearing reports about people losing their free Skydrive upgrade. I've been an active Skydrive user since day 1 and I got the free 25GB. I've asked Microsoft about the issue on the old skydrive support emailadres but I got no reply. Could no longer find the emailadres on the website either...

I posed the question to Outlook and Skydrive on twitter and was told you'll lose your 25 GB as currently configured. I won't make the switch until that is fixed. Sounds like the multiple aliases coming will address this shortcoming.

I have moved to outlook form Hotmail and I have my 25GB, as long as you are either using it or have opted previously to keep it then it dosnt change.

Looking now I still have 5.87GB free out of 25GB total and I switched day 1 when Outlook did

brent3000 said,
I have moved to outlook form Hotmail and I have my 25GB, as long as you are either using it or have opted previously to keep it then it dosnt change.

Looking now I still have 5.87GB free out of 25GB total and I switched day 1 when Outlook did


Do you mean that you "migrated" your email from abcd@hotmail.com to abcd@outlook.com? If this was the case yes, you do not loose Skydrive.

What's the differences between renaming and migrating?

I have a @live.com account and want to switch it to a @outlook.com amount, but retain my account info and specially my 25 GB SkyDrive.

Do I choose "Create a new email address" or "Use a different address"?

Edited by A340600, Mar 30 2013, 12:54am :

Yes but when I click on Rename your account I'm given two choices: Create a new email account or Use a different address.

I would say wait a little longer until the new and improved alias feature launches. It was announced they are adding this which will allow you to switch on your phone without screwing it up

FarCry3r said,
Haven't you bother to look at the posted image? On the bottom it did say that you shouldn't do this if you're using WP.

Unless you use an alias, which would work in that case.

MikeInBA said,
Last time they said it would screw up your WP8 phone, ill wait till somebody with WP8 tries it first.

This time there is a warning during the proces. As it says in the picture, if you rename a Microsoft account tied to a Windows Phone you are forced to do a factory reset to get it working again.

Ronnet said,

This time there is a warning during the proces. As it says in the picture, if you rename a Microsoft account tied to a Windows Phone you are forced to do a factory reset to get it working again.

Not to mention an alias is a perfect way to get around that. I'll be doing that with my Lumia.

brent3000 said,
Dosnt break WP8 only WP7

Doing some quick searching myself to check this, might need to take someone elses word or test on this, however WP8's backup option should mean the only lost data if a reset happens would be the save data from apps etc

Still breaks WP7 tho, using my test