Microsoft to discontinue My Phone and Windows Marketplace for Windows Mobile

Since the launch of Windows Phone 7, Microsoft has been slowly phasing out support for their legacy mobile operating system, Windows Mobile. Earlier today Microsoft sent a message to users of Windows Mobile 6.x devices, informing them of the discontinuation of "My Phone" for Windows Mobile.

My Phone provided services similar to a few of those offered to Windows Phone 7 users via Windows Live: contacts sync (now done via Windows Live) and locating a lost phone. However, My Phone also allowed users to backup their phone data -- including text messages -- to their servers. The service was free for all Windows Mobile users. Said capabilities are not available for Windows Phone 7 users for the time being.

Starting from August 7, 2011, Windows Mobile devices will stop syncing with My Phone. Following that date, data will be automatically transferred to the user's SkyDrive, except for videos, music, documents, and favourites.

In addition, Windows Mobile users will no longer be able to access the Windows Marketplace for Mobile site starting from July 15, 2011. However, the Marketplace will continue to be accessible via mobile devices.

The email sent by Microsoft to affected Windows Mobile 6.x users is reproduced below:

Dear Windows Mobile 6.x customer:

Microsoft will be discontinuing the My Phone service for Windows Mobile 6.x. We will also be discontinuing the Windows Marketplace for Mobile web site. Because you may be affected, please review the details below:

Windows Marketplace for Mobile Web Site To Be Discontinued

The Windows Marketplace for Mobile web site at http://marketplace.windowsphone.com will no longer be available starting on July 15, 2011. After July 15, 2011, you will no longer be able to browse, buy or download applications for Windows Mobile 6.x phones via the Windows Marketplace for Mobile web site.

The Windows Marketplace for Mobile service will continue to be available on your phone, however. You will continue to be able to browse, buy and download applications for Windows Mobile 6.x on your phone.

My Phone To Be Discontinued

On August 7, 2011, the My Phone service will stop saving content from phones to the My Phone service. If you rely on the My Phone service to back-up the content on your Windows Mobile 6.x phone, you will be affected.

Starting on August 7, 2011, Microsoft will begin moving your My Phone content to Windows Live SkyDrive. SkyDrive is Microsoft's free online storage service that helps you access and share your files such as photos and Microsoft Office documents. Contacts, calendar entries, text messages and photos will be moved to SkyDrive for you. Once moved, you will be able to access this content by logging into SkyDrive using the Windows Live ID that you used to register for the My Phone service.

Other content types, including videos, music, documents and favorites will not be moved from My Phone to SkyDrive for you. If you want this content, you must save it from the My Phone service to your local PC.

On October 6, 2011, the My Phone web site at http://www.microsoft.com/myphone will no longer be available. On this date, you will no longer be able to log in to the My Phone service to access your content stored to the My Phone service. Microsoft will continue to store your My Phone content for one (1) year. Physical copies of your content can be shipped to you upon request until October 5, 2012.

Take Action

To learn more about the My Phone service shut-down, including information about your content moving to Windows Live SkyDrive and how to save other content to your local PC, please visit this web site:

http://support.microsoft.com/kb/2557520

Microsoft is committed to making this transition easy. In the meantime, we want to sincerely thank you for your use of Windows Mobile 6.x.

-The Windows Phone Team

Affected users should visit the above Microsoft Support link for more details. Interestingly enough, Microsoft will even ship out a physical copy of the content to you, if you ask for it.

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18 Comments

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If these means that Windows Phone Live will now handle text messages and import my content from MyPhone, then I'm fine with it. THe problem now is that Windows Live and Skydrive do not have what MyPhone has

Yeah just got the email today. I was planning to use the myphone service a bit more for my old phone which I use for work. My only problem is they do not have SMS backup/archive feature in WP7.

Does that mean that Live contacts will be expanded with more fields then? My biggest concern with using 'Live' for contact storage is that a phone contact may have a lot of data associated with it - multiple phone numbers for example. At present Live contacts don't have fields for all the extra data a phone contact can have.

I'm also curious is this means we'll be able to sync our contacts from the phone which originate in Exchange, up to Live. You couldn't do it with MyPhone because MS felt you shouldn't need to, but in my opinion (and my un-techy sales directors opinion), we need a backup service to do just that - I actually trust MS to hold contacts I can restore from far more than I do our internal IT department.

Yeah, and people say Apple is bad for discontinuing new updates for 2-3 year old models of the iPhone?? Windows Phone 7 devices have been out for well under a year, so just about anywhere you go you will find people with nearly new Windows Mobile 6.5 devices that are about to lose functionality, many or most of which would still be under a contract.

roadwarrior said,
Yeah, and people say Apple is bad for discontinuing new updates for 2-3 year old models of the iPhone?? Windows Phone 7 devices have been out for well under a year, so just about anywhere you go you will find people with nearly new Windows Mobile 6.5 devices that are about to lose functionality, many or most of which would still be under a contract.

MyPhone was never an advertised fucntion on the phones, and most peopel don't even know about it, the fact it's used by less peopel than the WP7 marketplace is probably why MS is removing, it, same thing with the WM marketplace.

WP7 users can expect the same treatment next year when the new WP8 will be out . It is a big lose for WinMo users as they outnumber WP7 by 8 to 1.

yeah I hate having three years on my contract BUT with most carriers they offer upgrades once you've reached two years allowing to to purchase a new phone but then again signing a three year contract

Hurry up and make WP7 affordable Microsoft, I don't want to sign a 3 year contract to get a WP7, i'm happy with my Windows Mobile device..

Dale said,
Hurry up and make WP7 affordable Microsoft, I don't want to sign a 3 year contract to get a WP7, i'm happy with my Windows Mobile device..

Free Windows Phone + 2 years contract is not affordable?

I won't be surprise if this is to clear inventory in the anticipation of new Windows Phone devices.

Lachlan said,

lol they are like 400 bucks without a contract online

I check Kijiji all the time, hoping that I'll find a good deal on a WP7, - or I wait until I see a WP7 on sale for a 2 year contract.. But until I do, Windows Mobile 6.1 for me, for now...

day2die said,

Free Windows Phone + 2 years contract is not affordable?

I won't be surprise if this is to clear inventory in the anticipation of new Windows Phone devices.


I'm so glad I live somewhere thar only allows one year contracts for consumers

HawkMan said,

I'm so glad I live somewhere thar only allows one year contracts for consumers

I'm in Canada with Rogers, and I got my Focus the day they came out for only $80. And you can get them pretty cheap at BestBuy right now:
Bell LG Optimus Quantum Smartphone - 3 Year Agreement Our Price:$0.00
Telus LG Optimus 7 Smartphone - 3 Year Agreement Our Price:$29.99
Rogers Samsung Focus Smartphone - 3 Year Agreement Our Price:$0.00

Edit: Also with Bell and Rogers and I think Telus if you stay with them they let you upgrade every two years even when you keep signing three year contracts, so three years really isn't that big of a deal.

Affected users should visit the above Microsoft Support link for more details. Interestingly enough, Microsoft will even ship out a physical copy of the content to you, if you ask for it.

As much as users may not like the removal of these services, you can't deny that's good customer service right there, offering to mail a physical disk of your content to you.

greenwizard88 said,

As much as users may not like the removal of these services, you can't deny that's good customer service right there, offering to mail a physical disk of your content to you.

So does that mean that My phone app will still sync everything but will just backup to skydrive instead? Or we will have to download a new software to continue backuping data?