Microsoft pulls December Surface Pro 2 firmware update

Microsoft has now pulled the pulled the automatic firmware update for the Surface Pro 2 tablet that the company first released earlier in December as more and more owners of the product have reported errors in installing the upgrade.

As we reported a few days ago, there have been quite a few people who posted that they were unable to install the firmware update on the tablet. Other users that did manage to get the update installed have since reported that the tablet now has a shorter amount of battery life. Neowin contacted Microsoft to ask about the reports but received no response at that time. Today, Microsoft has finally issued an official statement on the problem on those same support forums:

To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th, 2013. We are working to release an alternative update package after the holidays.

The December firmware update was supposed to offer a number of improvements and bug fixes for the Surface Pro 2, including better "system stability, including when minimizing full screen games" and upgrades to its Wi-Fi driver.

Microsoft released firmware updates for all four versions of its Surface tablets in December but the Surface RT, Surface 2 and Surface Pro downloads are all still available.

Source: Microsoft via WinBeta | Image via Microsoft

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17 Comments

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I have it installed on my SP2, and it hasn't changed anything. The only thing on my SP2 that's kinda broken is the sleep function. Sometimes it refuses to wake from sleep, so I have to end up hard booting it - but this has been an issue since I got the device (not particular to this firmware).

Nashy said,
Tech companies don't have QC any more? This is becoming a very worrying trend.

Hardly a major QC issue. The firmware was designed to fix something, but it also hurt battery life. More like people didn't like trade off and now they are going to optimize it.

New hardware like this needs to be updated to ensure a competitive edge.

ccoltmanm said,

Hardly a major QC issue. The firmware was designed to fix something, but it also hurt battery life. More like people didn't like trade off and now they are going to optimize it.

New hardware like this needs to be updated to ensure a competitive edge.

How is it competitive when your fix breaks other things?

ccoltmanm said,

? Re read, think first, and stop trying to school.

I think you're confusing yourself. It's like you're defending companies for releasing stuff that is broken, because they plan to optimize/fix it again later.

Why not wait a week, and fix both?

As a consumer I don't want a firmware upgrade that fixes one thing and breaks another, it should be working flawlessly.

sacrificing some battery life UNTIL OPTIMIZATION is a fair tradeoff to fix more critical issues , but keep on ranting and just wait for the perfect sorftware to be delivered - see you in never ever time

morden said,
sacrificing some battery life UNTIL OPTIMIZATION is a fair tradeoff to fix more critical issues , but keep on ranting and just wait for the perfect sorftware to be delivered - see you in never ever time

Ha, speak for yourself. A normal consumer doesn't read the Internet about problems, and battery life. THey use their phone. It's either good, or it's bad.

Broken software is bad.

a normal consumer doesn't test the battery so a normal consumer would NEVER notice 10% difference in drainage

fixing a critical error (either in user experience, security, functionality etc.) is a priority, optimizing some battery drainage can pretty much wait a week or two, or a month

and yeah, i speak for myself: i rather have a critical patch cut me short on some battery life than use a machine with some security risk or (as in the case of the surface) bad brightness auto-adjustion

a year ago when the first surface gen came there were wifi connection issues that were fixed but with the same result (battery life shortened); i take you would rather lose wifi connection in every hour and reconnect manually than sacrifice some uptime - of course there is a possibility your answer is yes but in that case at least we all know you're not in your right mind and your comments can safely be ignored

I suppose if the firmware update only made the battery last a short while longer then it wouldn`t have been such an issue and could as you state be fixed in future update.
But this update is not just causing that one issue! There is a whole raft of issues that have cropped up since this update, hardware failures (maybe not related), sleep/hibernation problems, battery not fully charging (or at least not showing it), Wi-Fi driver actually disappearing and others.
The fact MSFT have pulled it means they must have some serious concerns about it don`t you think!

Riggers said,
The fact MSFT have pulled it means they must have some serious concerns about it don`t you think!

Of course, nobody questions that. There were cases when msft pulled updates, even larger ones.

Been having Bitlocker Recovery errors on my Surface 2. Called support to get a refund but the time had elapsed so they are sending me a replacement. Supposedly the Bitlocker errors are very well known to Microsoft and a fix is in the works.