Microsoft slams Google on taking out EAS support for Gmail

On Friday, we reported that as part of its "winter cleaning," Google announced it would no longer support adding new devices for the Exchange Active Sync protocol for accessing Gmail, Calendar and Contacts after January 30. At the time, Google said, "With the recent launch of CardDAV, Google now offers similar access via IMAP, CalDAV and CardDAV, making it possible to build a seamless sync experience using open protocols."

This means that people who use a number of Microsoft products, including Windows 8 and Windows Phone 8, may not be able to access Gmail with new devices after the cut-off date. In a new post on the official Outlook.com blog, Microsoft said they were "very surprised" at Google's decision.

The blog added:

It means that many people currently using Gmail for free are facing a situation where they might have to degrade their mobile email experience by downgrading to an older protocol that doesn't sync your calendar or contacts, doesn't give you direct push of new email messages and doesn't have all the benefits of Exchange ActiveSync.

Microsoft once again pointed out that its own Outlook.com email service does support EAS and tried to show that it has its own advantages. Microsoft has yet to announce if it will have any workaround solutions of its own for Windows 8 and Windows Phone 8 who still want to use Gmail.

Source: Outlook blog | Image via Microsoft

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There's one big problem with Exchange ActiveSync - hardly any desktop applications (save for Outlook) actually use that protocol. And no wonder if you have to pay a licence to Microsoft. At least IMAP (and CalDAV and CardDAV) are open protocols.

Google getting rid of Exchange ActiveSync is fine - IMAP is supported by far more clients, including desktop ones.

Every day Google chips off a little bit more of why i loved their services in the first place and MS appears to pick up the pieces. I'm this close (insert tiny amount here) to moving my personal and work stuff over to Outlook.

google's childish behavior is expected. after all, they are in denial about windows 8 in the face of the failure of android to capitalize on its absence. nonetheless, windows 8 is already here selling by the millions and making android tablets race to the bottom where is the only place where they may find a foothold.

with google having failed for two years trying to sell high priced android tablets against the ipad, and failed, and now with android failing to take on windows 8 awesome x86 compatibility options, all google can do is burry it's head in the sand. But they will come around for google is only hurting itself by trying to pretend windows 8 isn't a big deal.

the world of the future is very diverse and google was kidding themselves if they thought they would have ownership of both the smart phone and tablet markets. MSFT in the PC and tablet space are the only true contenders to apple. And google can stay in the phone market as the undisputed king for now.

the last thing we want is 1 vendor to rule it all, and sorry google, it ain't gonna be you.

Are people perhaps not seeing one of the big reasons for this, ads?

Google is forcing people down the Gmail app tunnel or you lose the features so what must they do, obviously make access to their email harder and offer the best features only through their app. Removing EAS support is just one aspect but all roads lead to ads through Gmail and that can't be done on non Gmail apps. Look at iOS and how EAS remains but only through the Gmail App.

well they are slamming the door on their own users people who bought windows phone and have a gmail account going to switch to outlook. they are creating a wall to stop windows 8/windows phone 8 growth

its a war between Microsoft and scroogle

I have switched to Outlook.com a while back, don't like Google reading my emails. I use a mix of Outlook 2010, Outlook 2013 and Windows 8 mail client on a few PCs and WP, all sync via EAS, life is wonderful.

except your Registrar and DNS host.

You cannot link to Microsoft information sources and expect people not to take the 'content' with a grain of salt.

deadonthefloor said,
except your Registrar and DNS host.

You cannot link to Microsoft information sources and expect people not to take the 'content' with a grain of salt.

Yet they understand EAS better than ANYONE, and it was DESIGNED because of the shortcomings of POP3 and IMAP, which they ALSO understand.

Truth is Truth, no matter if a talking donkey or the Queen of England is saying it.

MsftGaurav said,
Microsoft has exclusive right to arbitrarily remove features and discontinue services?

Like Word compatibility doesn't change with every version. Or the Start menu, DVD playback, Live Mesh, shrinking of Skydrive, etc.. Need more?

Edit: sorry I read wrong the first time. Totally agree with you.

Edited by farmeunit, Dec 18 2012, 5:38am :

farmeunit said,

Like Word compatibility doesn't change with every version. Or the Start menu, DVD playback, Live Mesh, shrinking of Skydrive, etc.. Need more?

Edit: sorry I read wrong the first time. Totally agree with you.

I can open Office 2013 files in Office 2003... The Startmenu isn't removed, it is repleaced. DVD playback is now (for a time) a free upgrade, Live Mesh is rebranded to SkyDrive, and SkyDrive is shrinked, yes, but you have still the largest free space on SkyDrive, and for now, you're still the best when you need more space on SkyDrive then on any other cloud storage.

farmeunit said,

Like Word compatibility doesn't change with every version. Or the Start menu, DVD playback, Live Mesh, shrinking of Skydrive, etc.. Need more?

Edit: sorry I read wrong the first time. Totally agree with you.

Please educate yourself or just climb back under that rock.

On another note, this decision of Google is (probably) devised to stunt the growth of Windows Phone. If X amount of consumers find out that there isn't any Google support on Windows Phone, and they utilizes any Google products - search, youtube, and gmail, the consumer would likely go with an Android or even iOS phone.

RommelS said,
On another note, this decision of Google is (probably) devised to stunt the growth of Windows Phone. If X amount of consumers find out that there isn't any Google support on Windows Phone, and they utilizes any Google products - search, youtube, and gmail, the consumer would likely go with an Android or even iOS phone.

or the consumer will switch to outlook... As thousands are switch. In UK hardly anyone uses any other thing than hotmail I guess google will harm their selves

benalvino said,

or the consumer will switch to outlook... As thousands are switch. In UK hardly anyone uses any other thing than hotmail I guess google will harm their selves

What? Do you have any statistics to back that up?

RommelS said,
On another note, this decision of Google is (probably) devised to stunt the growth of Windows Phone. If X amount of consumers find out that there isn't any Google support on Windows Phone, and they utilizes any Google products - search, youtube, and gmail, the consumer would likely go with an Android or even iOS phone.

That's what I've been saying all along.

benalvino said,

or the consumer will switch to outlook... As thousands are switch. In UK hardly anyone uses any other thing than hotmail I guess google will harm their selves

I'm sure in the land of the UK there are stories of a person who uses an Android Phone. And such person has a Gmail address to access the Play Store. The user was so happy with Google in all of the land of the UK and he started his small army of Google sympathizers. There numbers are small but they grow every day. One day they will defeat the evil troll and be happy and open about their email service provider.

Disappointed as I am that Gmail will no longer support EAS, I really haven't been using it myself. Google's own mobile applications do push sync for email, contacts, and calendar themselves. I imagine Google has to pay a licensing fee to Microsoft for each client that's using EAS. Perhaps Google realized that Microsoft was tying to increase this count with Windows 8.

Chugworth said,
Disappointed as I am that Gmail will no longer support EAS, I really haven't been using it myself. Google's own mobile applications do push sync for email, contacts, and calendar themselves. I imagine Google has to pay a licensing fee to Microsoft for each client that's using EAS. Perhaps Google realized that Microsoft was tying to increase this count with Windows 8.

The licensing is for the technology, amount of users is not important.
So they are still paying the same amount for licensing when they stop the EAS support for its free users.

Google's really working on removing features for free users aren't they. First Apps now this. Will free Apps users still have EAS?

The irony is that this is a brilliant example of where open standards pale in comparison to proprietary technology, but are heralded simply for their openness.

The greater irony is that Google is heralding open standards at all, when their email service is so grotesquely proprietary that it makes zero sense to use it with IMAP in the first place.

That's me off to outlook.com, oh wait I need IMAP. Outlook do you have IMAP? Nope?! It's 2012 not 1999. Gmail it is then! C'mon Microsoft lets get CalDAV and CardDAV support in next weeks patches.

I applaud Google for this move, consumers don't lose out, as Google say there are alternatives and Apple are using them successfully. Could you expect anything less, Google paying Microsoft to use a proprietary protocol and Microsoft include it in their flagship products. Of course Google's costs are going to increase to the point where it doesn't make sense to provide it for free. Maybe Microsoft shouldn't have been so greedy.

Full disclaimer I have a Windows Phone.

Exactly, and given this move to go all-IMAP it would not surprise me if they implemented Push IMAP (IDLE or other similar technology) that is at least compatible with iOS before the shut off for free users (Paid Google Apps will still have EAS).

IMAP is an inferior protocol to EAS. There's no reason for them to do this other than degrade non-Android phones. On iOS, you have to use the Gmail app for the full experience. How stupid is that?

How is this good for people? Google does not pay per user, they pay a flat licensing fee. So they are still paying, they just pick and choose which people do, and which ones do not get the feature. We have been told that Google reading your email to send you different ads was goodness since it allowed them to offer you better features. So they still read your mail, collect huge amounts of data about the users, and take features away without any real reason since they are still offering the feature to a select few. And you applaud this?

How about Microsoft restrict Windows to only allow IE as a browser, and you can not use YouTube with that browser because it uses a proprietary protocol that Google refuses to let everyone use equally (wonder why there is no official YouTube app for your WP?).

Outlook do you have IMAP? Nope?! It's 2012 not 1999. Gmail it is then!

EAS is a far superior protocol than IMAP and Hotmail/Outlook.com supports EAS, so there's no need for IMAP.

So you should be saying:

Gmail will all your accounts from 2013 on have EAS? Nope?! It's 2012 not 1999.

"I applaud Google for this move, consumers don't lose out, as Google say there are alternatives and Apple are using them successfully."

Actually consumers DO lose brcause IMAP is inferior to Exchange ActiveSync.

recursive said,
What features does EAS provide on the iPhone that IMAP combined with CalDav and CardDav does now?

Push? to begin with...

paulbeattie87 said,
That's me off to outlook.com, oh wait I need IMAP. Outlook do you have IMAP? Nope?! It's 2012 not 1999. Gmail it is then! C'mon Microsoft lets get CalDAV and CardDAV support in next weeks patches.

I applaud Google for this move, consumers don't lose out, as Google say there are alternatives and Apple are using them successfully. Could you expect anything less, Google paying Microsoft to use a proprietary protocol and Microsoft include it in their flagship products. Of course Google's costs are going to increase to the point where it doesn't make sense to provide it for free. Maybe Microsoft shouldn't have been so greedy.

Full disclaimer I have a Windows Phone.


Googles iMap is absolutely awful. My iPhone when set to push consistently experienced more battery drain and longer retrieval times when using that rubbish than when using an exchange account for my Gmail. Imap also usually failed when attempting to search for non synced items on the server while exchange had no issues.

Glad to be using less and less google services when the competition are really stepping it up. The only google service I even care about anymore is YouTube.

paulbeattie87 said,
That's me off to outlook.com, oh wait I need IMAP. Outlook do you have IMAP? Nope?! It's 2012 not 1999. Gmail it is then! C'mon Microsoft lets get CalDAV and CardDAV support in next weeks patches.

I applaud Google for this move, consumers don't lose out, as Google say there are alternatives and Apple are using them successfully. Could you expect anything less, Google paying Microsoft to use a proprietary protocol and Microsoft include it in their flagship products. Of course Google's costs are going to increase to the point where it doesn't make sense to provide it for free. Maybe Microsoft shouldn't have been so greedy.

Full disclaimer I have a Windows Phone.

People WANT and are DEMANDING IMAP like it is special or NEW or better.

The reason Microsoft created their Exchange Protocol and evolved the EAS protocol is because of IMAP failing to provide the basic functionality that businesses and users needed over 10 years ago.

If you really want IMAP, all the power to you. However, when you get Sync and header issues with LARGE email counts, remember how WONDERFUL IMAP is SUPPOSED to be...

EAS and Exchange can support millions of emails in an Inbox and Sync them Instantly, even to a low powered client like a WP7 Phone. This is NOT something that POP3 or IMAP could even DREAM of providing, let alone doing the Syncing in realtime.

I have over 8Gb of Email on my WP7 phone, with over 50,000 emails in some folders, and using just Outlook/Hotmail and EAS, the mail App opens instantly, Syncs instantly.

Show me ANY IMAP client handling these types of loads, especially on a PHONE. It is NOT POSSIBLE.

farmeunit said,

Except it does push with the app...

Everyone uses apps. That why we have smartphones.

Show me the app that pushes calendar and contacts? Oh wait...

And the terrible Gmail app, does that seamlessly push the mail in the background or just a notification so you still, have to go to the app and refresh every folder?

farmeunit said,

Except it does push with the app...

Everyone uses apps. That why we have smartphones.

Why should users have to install a separate app just to work around the limitations of Google's inferior email setup? What if I want to combine a Gmail account with a Hotmail account in a linked inbox?

Relying on a separate app for a single email service is nothing more than a second-rate hack.

farmeunit said,

Except it does push with the app...

Everyone uses apps. That why we have smartphones.


Which iOS or WP app does push? Android gmail app doesn't use IMAP so which app again?

farmeunit said,

Except it does push with the app...

Everyone uses apps. That why we have smartphones.


Yes, instead of having my mail account in a unified view in a single mail app, I would of course much rather have a separate app for my personal domain mail, another app for m other domain mail, another app for m outlook mail and the gmail app for my gmail... There's nothing stupid about that at all...

-Razorfold said,

EAS is a far superior protocol than IMAP and Hotmail/Outlook.com supports EAS, so there's no need for IMAP.

So you should be saying:

Gmail will all your accounts from 2013 on have EAS? Nope?! It's 2012 not 1999.

There is a need if you are using a client that doesn't support EAS.

Is Microsoft better? You can sync your phone no problem, but has outlook/hotmail started allowing people to connect to Outlook.com using Exchange or IMAP from their computer email client yet?

Hotmail and Outlook.com have allowed POP / SMTP for quite some time, but they don't use IMAP (Microsoft has said more than once that IMAP isn't the best protocol for both email and calendaring/tasks/etc, and prefers EAS for this instead). If you've got an EAS app (like mail on Windows 8) or a smartphone that allows it, you can use EAS for Hotmail/outlook.com accounts on that device. However, if you've got an Office365 account or one of the EDU accounts, those do support EAS/Exchange connectivity from clients like Outlook.

Edited by cluberti, Dec 17 2012, 11:26pm :

PsyOpWarlord said,
Is Microsoft better? You can sync your phone no problem, but has outlook/hotmail started allowing people to connect to Outlook.com using Exchange or IMAP from their computer email client yet?

Ya for several years now...

I think you'll find GMail was the first to offer EAS. Microsoft never exposed it as really its a core piece of technology from their enterprise Exchange Server. TBH it is the sole reason I shifted to Google Mail as Hotmail was still only IMAP.

Also, 2+ years is not forever....

http://arstechnica.com/informa...l-gets-exchange-activesync/

This is a kick in the teeth for Google Mail users. As with most people Outlook.com is looking a lot nicer place to be although some areas still niggle me which are preventing me from making the switch.

Which part of that was a "slam", exactly?

If saying you are "very surprised" is considered a slam, then we are from very different worlds.

"many people currently using Gmail for free are facing a situation where they might have to degrade their mobile email experience"
Sounds like a slam to me

"The sky is blue"

Earlier today the color blue slammed the color green by stating the complete truth, that the sky is blue. Kermit The Frog, a well known fanboy of the color green, was outraged by the "slam" and vowed revenge.

Neowin, following it's weekly tradition, slams its readers with exaggerated usage of the term "slam" in its headlines again.

GS:mac

Edited by Glassed Silver, Dec 18 2012, 1:40am :

John Callaham said,
"many people currently using Gmail for free are facing a situation where they might have to degrade their mobile email experience as we refuse to concede and support open standards"
Fixed

thommcg said,
Fixed

Ah how cute, you actually believe there are OPEN STANDARDS that offer all the functionality of EAS. Do you still believe in the Easter Bunny and Santa Claus too?

Here is the thing, OPEN means NOTHING... As long as ONE company DICTATES what STANDARDS it will USE or NOT USE, it doesn't matter if they are Open or Closed source, because when it comes to the end of the day, YOU like everyone else will be doing what GOOGLE COMMANDS you to do. PERIOD.

The same is true of their ******* VP8/WebM 'open' standards, as long as they FULLY control what is SUPPORTED, it might as well be the most closed source project in the world, because the only features and functionality that WILL EVER WORK is ONLY WHAT GOOGLE DEMANDS and ALLOWS it to work with.

I get tired of this 'Open Source' is magic crap by people that have NO IDEA the difference between actual 'standards' and 'open source crap' that is locked into the control of one or two companies.

To be a standard it needs to be in the hands of neutral 3rd party whether it is open or closed is irrelevant.

PS Microsoft FULLY documents and provides all the information NEEDED to recreate and use the EAS 'standard', THAT IS HOW GOOGLE SUPPORTED IT IN THE PAST.

Google's choice in changes are to move people to paid services and lock in ANDROID. PERIOD. Not something the traditional OSS world would approve of them doing.

John Callaham said,
"many people currently using Gmail for free are facing a situation where they might have to degrade their mobile email experience"
Sounds like a slam to me

Sounds like a sensationalist title to me

thenetavenger said,
Here is the thing, OPEN means NOTHING... As long as ONE company DICTATES what STANDARDS it will USE or NOT USE, it doesn't matter if they are Open or Closed source, because when it comes to the end of the day, YOU like everyone else will be doing what GOOGLE COMMANDS you to do. PERIOD.

The same is true of their ******* VP8/WebM 'open' standards, as long as they FULLY control what is SUPPORTED, it might as well be the most closed source project in the world, because the only features and functionality that WILL EVER WORK is ONLY WHAT GOOGLE DEMANDS and ALLOWS it to work with.

I get tired of this 'Open Source' is magic crap by people that have NO IDEA the difference between actual 'standards' and 'open source crap' that is locked into the control of one or two companies.


This has nothing to do with the source, you idiot; it's about control and licensing. If it isn't open (like EAS) then there are limitations on its use, most often including monetary compensation.

Memnochxx said,

This has nothing to do with the source, you idiot; it's about control and licensing. If it isn't open (like EAS) then there are limitations on its use, most often including monetary compensation.

Everything should be free in your world right. MS isnt a giant a-hole about licensing EAS. Not at all. It wont cost an arm and a limb either, so the price isnt an issue to.
And by it being developed and maintained by Microsoft, you as a company, will not have any costs on its support and development. Which with Open Source will be the case.
And in this case, there is no proper alternative. Not even close. But enjoy your IMAP. I'll stick with Microsoft exchange solutions.

thenetavenger said,

Ah how cute, you actually believe there are OPEN STANDARDS that offer all the functionality of EAS.

... and where did I claim they offered duplicate levels of functionality?

John Callaham said,
"many people currently using Gmail for free are facing a situation where they might have to degrade their mobile email experience"
Sounds like a slam to me

Sounds like a concern, to me.

thenetavenger said,

Ah how cute, you actually believe there are OPEN STANDARDS that offer all the functionality of EAS. Do you still believe in the Easter Bunny and Santa Claus too?

Google's choice in changes are to move people to paid services and lock in ANDROID. PERIOD. Not something the traditional OSS world would approve of them doing.

Who cares if there is a standard that encompass all the features of EAS. There are open standards that do what the typical user needs. Companies need to pay for EAS (which is why it isn't supported in most desktop email clients outside of Microsoft's own stuff).

How exactly does Google's move to recommend open protocols while shutting down a closed service that they need to pay Microsoft for go against OSS values??

Edited by geoken, Dec 19 2012, 1:35am :

Shadowzz said,

Everything should be free in your world right. MS isnt a giant a-hole about licensing EAS. Not at all. It wont cost an arm and a limb either, so the price isnt an issue to.
And by it being developed and maintained by Microsoft, you as a company, will not have any costs on its support and development. Which with Open Source will be the case.
And in this case, there is no proper alternative. Not even close. But enjoy your IMAP. I'll stick with Microsoft exchange solutions.

yeah..we got you.. price is always non issue to you.. as long as Microsoft got paid and you got your salary

Not even the issue for me. Gmail is the spam/junk email account for me now. I have moved everything to outlook.com

Wow so you get invited to post comments now?

Troll or not. If google doesn't want people to use their services anymore, why stick with them?

I just hope this is one of Google's tough decisions which will continue to properly bite them in their a** for long long time.

I switched to outlook account full time since the news came in. I prefer one mail client for all accounts which support Push.

I have a Yahoo (and Gmail) account, and switched to Outlook.com because Yahoo Mail is not progressing much. No free always-on HTTPS. Very slow UI.

Outlook.com is the best!

Actually, I have HTTPS on right now on my Yahoo! Mail account. HTTPS has been on for a while now on it. So if you say that it doesn't have always-on HTTPS, your wrong. Also, Yahoo! Mail's UI is not slow. it's actually pretty fast if you have a fast internet connection.