Microsoft sued for claims of Xbox Live Gold double billing

Microsoft's Xbox Live online gaming service has a Gold level tier where gamers pay to gain access to multiplayer features, early access to demos and more. Now an Xbox Live subscriber has filed a class action lawsuit against the company claiming that Microsoft sometimes double bills its customers. According to Courthouse News Service, the plaintiff, Ryan Graves, claims that Microsoft's terms of service for its Xbox Live subscriptions are "vague and onerous."

In his lawsuit, filed in the state of Washington on July 29, Graves claims that in January 2010 he bought a one year subscription to Xbox Live via a debit card. In June 2010 he canceled his debit card and as such the Xbox Live subscription ended in January 2011. However, in March 2011 he bought a new one year subscription to Xbox Live via a new debit card but he later discovered that Microsoft charged his new card twice for the same one-year Xbox Live subscription amount.

The lawsuit states that when Graves went to protest the second charge, "Microsoft informed Graves that the duplicate charge was not a mistake. The representative further explained that one charge was for the authorized subscription that he manually signed up for on March 4, 2011, and the other was for the automatic renewal of his previous expired subscription. The representative informed Graves that he had two years worth of subscriptions that Microsoft would allow to run consecutively." Graves claims that he didn't want two years of the Xbox Live service and asked that the second charge be refunded. The lawsuit claims that Microsoft refused.

Graves is seeking damages and restitution along with a "reverse all unlawful, unfair, or otherwise improper charges, and to cease and desist from engaging in further unlawful conduct in the future." Microsoft has yet to respond to the lawsuit.

Report a problem with article
Previous Story

Nvidia's CEO looks forward to Windows 8

Next Story

Android "Ice Cream Sandwich" pictures leak

62 Comments

Commenting is disabled on this article.

some people can be a little dumb sometimes. i like how people defend this person saying in other games/systems you cancel account or renewal different, sure, contratulations for them BUT xbox live its not like that. you have to call, and you have to call, there is no other way, instead one in UK someone said above, but if you are not from UK you cant do anything else BUT CALL.
but then someone sue microsoft for doing what the user told them to do?... some people seem just want to be on news, 50 dollars? serisouly someone making all this noise for $50? its not like he wont have 2 years of xbox live anyway, really, its not like he has to pay next year. so its the same thing.

but anyway... this is a silly news on neowin about someone who doesn't know what he gets but then complains about it not working the way he thought.
But anyway, the worse thing about this its when you see people blaming microsoft because they want to blame microsoft, when clearly its users fault, someone who didn't read nor knew how really everything worked and then complained.

Easiest way to avoid this? They have these little things, you can find in any store. It's called Xbox live gold membership renewal cards. You buy them for the same amount, might I add. as the online membership with auto-renewal. Then you input a code. If you're unfortunately dumb enough not to read all the fine print this stuff happens. the little paper cards, do not link a card to your account. You do not get auto-renewed, and it's as simple as picking one up when you go get your groceries.

rijp,

Yo easy on the caffeine. You are all hot and bothered when you don't even know all the facts. You are basing your entire argument off this article. The same as everyone else. Relax.
Terms of Service be darned. The fact is if you want to play on xbox live you have to agree to there terms regardless if you read them, understand them, don't understand them, whatever. You can't arbitrate the TOS they are what they are. I know when I signed up for Xbox Gold I never saw anywhere about a "auto" renewal process. But even if I did over look it MANY people probably have. After all it is a 1 Year subscription the assumption (be it right or wrong) is that after the year it is over there is no futher obligation. Unless in a future period you decide to renew again- MORALLY I think MS should be understanding of this guys situation and should have resolved it by at LEAST refunding him the additional year if he did it accidentally because he wasn't aware it auto-renewed. Can you blame him for not fully understanding the terms of the agreement sure. But agreements are always in the interest of the company never the users.

Companies design interfaces, websites and store layouts that cause confusion and misconception all of the time it is standard procedure. MS realizes that the majority of people will be focused on the center of the screen not realizing there is a TOS agreement button near the bottom top, left corner. It is out of people's field of vision they are focused on completing the form. Understand I said majority of people. People in the majority assume the world is fair and they won't be ripped off major a company such as MS (that is debatable based on the individual). The fact is MS should have at least refunded him the NON-Auto renewed payment whether its his fault or not. Period.

Rijp while you easily rip people on this form for being morons, stupid, retards. I am willing to be you aren't always on your A game and catch EVERYTHING. Some people make mistakes and its not in the interest of that company to take advantage of peoples mistakes in life.

Think of it this way what if he hit the submit button twice and it double billed him. Would you still cling to your he's a moron and shouldn't have hit the submit button twice - according to TOS MS doesnt have to refund him, but they should and probably would.

One more thing I would like to add to this drivel.

MS keeps a transcript of the call. They have RECORDS of what was said..

you know the part about "this call may be monitored for training purposes and quality assurance"...

MS HAS the proof. If he REALLY did call and follow his PROPER requests then he WILL get a refund, if he didn't, the TRUTH will come out..

Woman spills coffee on herself, sues McDonald's for burns. Stupid is as stupid does and stupid wouldnt have gotten double billed if stupid would learn to read.

However, Microsof could have refunded the second $50. But it isnt worth suing over. Bec al he had to do was call his careit card company and dispute the charge.

He's just looking for aattention.

Maybe if stupids at MS could actually provide an easy way to cancel auto renewal things like this would not happen.

When i had to cancel my xbox live account i felt like i was calling a service still living in the 80ies.

Alright it seems everyone is not understanding something about this, so let me try and make it clear.

If you signup for gold and you do not call in saying that you want to cancel your subscription, it will renew when it runs out. This is a known fact all around the xBox live network. So if he canceled his debit card and did not call to have the subscriptions renewal removed, and then bought a new on a year later, Microsoft has every right to charge again.

itylernallen said,
Alright it seems everyone is not understanding something about this, so let me try and make it clear.

If you signup for gold and you do not call in saying that you want to cancel your subscription, it will renew when it runs out. This is a known fact all around the xBox live network. So if he canceled his debit card and did not call to have the subscriptions renewal removed, and then bought a new on a year later, Microsoft has every right to charge again.

Not to mention there are MULTIPLE layers here.

The bank, did he call to get charges reversed, he probably did but the BANK told him he need to contact MS.

Customer service, did he make any effort to call, doubtful it was TRULY a mistake (instead of waiting 3 months into service and decide, oops, I don't want to play any more) they would have refunded the money.

Better Business bureau, again they will simply state that EVERY EFFORT on behalf of the customer MUST be followed. If you don't they can't help.

Instead this guy gets sympathy for being an idiot, and tries to be greedy by going after MS, and since there is no responsibility for people since "it's no their fault" their daddy beat them, or they were raised a crack baby, or they live in poverty, or they are minority.. he gets to sue.

That's ****ing TERRIFIC!

One day we will be able to prevent this BS and MAKE people accountable for their own actions, until then we have to deal with OTHER people making excuses.

We don't even have the facts, we just have an article that SAYS his side, not MS, not the bank, not anyone else, HE is the victim.. and it's easy to be the victim when you can blame someone else for your problem.

If the guy can't even read TOS's properly and figure out how to turn of auto-renew OR realise why MS is charging him what they are charging then he shouldn't be allowed to sue.

My prediction, laughed out of court!

Mike Chipshop said,
If the guy can't even read TOS's properly and figure out how to turn of auto-renew OR realise why MS is charging him what they are charging then he shouldn't be allowed to sue.

My prediction, laughed out of court!

You would think, but this is America. Personal responsibility is out the window.

"Graves claims that he didn't want two years of the Xbox Live service and asked that the second charge be refunded."

Idiot.
You are noted about the renewal procedure and it can be turned off. It might be awkward to be charged because you were careless but to sue over something that is essentially your own fault? LOL.
And on top of it the yearly subscription fee is so bagatele amount of money to go and shame yourself publicly.

Of course if the guy sees the case as an opportunity to get a big pile of money and move to Central Park West then it's all right. Otherwise he's just an idiot.

To turn auto renewal off you need to call MS. Talk to a rep like 10 minutes. While the rep is waiting for "you don't really know what" (slow system maybe) he tries to convince you to not turn auto renewal off.

I had to told the guy 2 times it was my second broken 360 in less than 2 years and i was out of this crap.

To me saying it can be turned off is a simple way to describe a really complicated and painful process.

Suing for $50 is ridiculous but its truly a poor representation of Microsoft support to refuse a refund on one of those mistaken payments. Obviously it was just a mistake on the customers part so why wouldn't Microsoft just do the simple and decent thing in order to keep one of their customers happy? Train your staff better Microsoft.

Before the buoyant Microsoft fanboys flame me for giving a fair analysis of the case, I can tell you with experience that Sony customer support is no better either.

LordBattleBeard said,
Suing for $50 is ridiculous but its truly a poor representation of Microsoft support to refuse a refund on one of those mistaken payments. Obviously it was just a mistake on the customers part so why wouldn't Microsoft just do the simple and decent thing in order to keep one of their customers happy? Train your staff better Microsoft.

Before the buoyant Microsoft fanboys flame me for giving a fair analysis of the case, I can tell you with experience that Sony customer support is no better either.

Not going to flame you, but why are you so sure that Microsoft didn't actually do the right thing and this guy isn't just trying to get in the news?

I can tell you right now, CS has 0 issues with putting out refunds if need be.

LordBattleBeard said,
Suing for $50 is ridiculous but its truly a poor representation of Microsoft support to refuse a refund on one of those mistaken payments. Obviously it was just a mistake on the customers part so why wouldn't Microsoft just do the simple and decent thing in order to keep one of their customers happy? Train your staff better Microsoft.

Before the buoyant Microsoft fanboys flame me for giving a fair analysis of the case, I can tell you with experience that Sony customer support is no better either.

Do you even know the details? It doesn't sound like. You take this guys side, why, because he SAYS it's MS fault? Maybe he did nothing.

Before you take SIDES know the FACTS first

He wasn't demanding much from Microsoft. They should have complied, and averted this bad publicity, even if he was wrong.

FMH said,
He wasn't demanding much from Microsoft. They should have complied, and averted this bad publicity, even if he was wrong.

Read my earlier posts...this is why I say the story is fishy. His story doesn't hold water, and this is something I know for a fact.

FMH said,
He wasn't demanding much from Microsoft. They should have complied, and averted this bad publicity, even if he was wrong.

MS should give him his $50 back and a bean bag or futon (since he has an Xbox already)

FMH said,
He wasn't demanding much from Microsoft. They should have complied, and averted this bad publicity, even if he was wrong.

Um... hello?!??! That's what this guy was HOPING for. That MS would PAY him to avoid bad publicity.. Every time some moron sues, who do you THINK pays for that?

HMMM?!!? Yea *WE* do, retard. million dollar law suits the money doesn't come out of thin air, it comes from OTHER paying customers.

You the customer have SOME level of responsibility, suing is NOT helping anyway, each year it costs more to play games, use a phone, get internet, because of frivolous lawsuits by stupid people that are inconsiderate morons and *WE* have to pay for their STUPIDITY.

MS has insurance, yes. MS has cash, but EVENTUALLY EVERY company will simply make OTHER customers pay the price. Lawsuits are NOT free.

Yes it makes sense from a technical point of view that what the billing system was programmed to do, but from a legal point of view he is arguing that he explicitly gave the new payment details for the purposes of a new 1-year subscription, NOT for the purposes of extending his previous subscription which would have expired from non-payment. It may not have been clear to the customer that he was in fact making two purchases in the same transaction (renewing the expired, auto-renewing sub, plus a new one) and should be given a refund before the customer has to resort to the legal system. Class action however? I suppose that he is trying to make a point to other customers hat may have been told the same thing by Microsoft (tough luck- now you have 2 years).

If I subscribe to something and accidently have it on auto-renew, then let it expire when ai change cards, would it be fair to be charged for 6 years if I come back 5 years later even if it was only active in the first year?

Simon- said,
Yes it makes sense from a technical point of view that what the billing system was programmed to do, but from a legal point of view he is arguing that he explicitly gave the new payment details for the purposes of a new 1-year subscription, NOT for the purposes of extending his previous subscription which would have expired from non-payment. It may not have been clear to the customer that he was in fact making two purchases in the same transaction (renewing the expired, auto-renewing sub, plus a new one) and should be given a refund before the customer has to resort to the legal system. Class action however? I suppose that he is trying to make a point to other customers hat may have been told the same thing by Microsoft (tough luck- now you have 2 years).

If I subscribe to something and accidently have it on auto-renew, then let it expire when ai change cards, would it be fair to be charged for 6 years if I come back 5 years later even if it was only active in the first year?

I get what you're saying here...and that's why I said the story sounds fishy. There's no reason why CS wouldn't just issue a credit back onto the card within a certain period of time if the time is unused.

What I've seen many times is that a user will demand both a refund AND expect to not lose the year because after all it was 'a Microsoft mistake' not their own, so they should be entitled to both. When they're informed it doesn't work that way they often yell about lawsuits and the like.

I know this even though I didn't work in Xbox CS (I worked in a totally different part of Xbox) because I've worked CS elsewhere, and customers try to pull shady stuff like this fairly often.

As regards the whole 5 years thing...that's not quite how it works...

Let's say even IF auto-renewal were turned on and the account for some reason stayed active that whole time...it would still only try to charge you for a year.

Simon- said,
Yes it makes sense from a technical point of view that what the billing system was programmed to do, but from a legal point of view he is arguing that he explicitly gave the new payment details for the purposes of a new 1-year subscription, NOT for the purposes of extending his previous subscription which would have expired from non-payment. It may not have been clear to the customer that he was in fact making two purchases in the same transaction (renewing the expired, auto-renewing sub, plus a new one) and should be given a refund before the customer has to resort to the legal system. Class action however? I suppose that he is trying to make a point to other customers hat may have been told the same thing by Microsoft (tough luck- now you have 2 years).

If I subscribe to something and accidently have it on auto-renew, then let it expire when ai change cards, would it be fair to be charged for 6 years if I come back 5 years later even if it was only active in the first year?

The legal point of view you point out still doesn't make sense. He may not have given express permission to be charged for extending his previous subscription. However, if you never cancelled your original subscription, there's no reason for you to buy a new one. If his old subscription renewed on its own when the new primary card was added and he purchased another year, it's his fault. He now has two years of service, however, so he should not be charged when it comes time to renew his subscription. That is, unless he created a new account. The customer should know that even though the method of payment was cancelled, the contract with the service wasn't, and it's his fault for not making that collection. I think his case has no merit and will most likely be thrown out of court. And, if it's not thrown out, I don't think the ruling will be in his favor.

Anthony S said,

The legal point of view you point out still doesn't make sense. He may not have given express permission to be charged for extending his previous subscription. However, if you never cancelled your original subscription, there's no reason for you to buy a new one. If his old subscription renewed on its own when the new primary card was added and he purchased another year, it's his fault. He now has two years of service, however, so he should not be charged when it comes time to renew his subscription. That is, unless he created a new account. The customer should know that even though the method of payment was cancelled, the contract with the service wasn't, and it's his fault for not making that collection. I think his case has no merit and will most likely be thrown out of court. And, if it's not thrown out, I don't think the ruling will be in his favor.

Before I go any further, totally not arguing with you, just clarifying something

The user gives express permission for auto-renewal when they agree to purchase the membership with their credit/debit card.

The rest you pretty much have correct though

Anthony S said,

The legal point of view you point out still doesn't make sense. He may not have given express permission to be charged for extending his previous subscription. However, if you never cancelled your original subscription, there's no reason for you to buy a new one. If his old subscription renewed on its own when the new primary card was added and he purchased another year, it's his fault. He now has two years of service, however, so he should not be charged when it comes time to renew his subscription. That is, unless he created a new account. The customer should know that even though the method of payment was cancelled, the contract with the service wasn't, and it's his fault for not making that collection. I think his case has no merit and will most likely be thrown out of court. And, if it's not thrown out, I don't think the ruling will be in his favor.

+1000 - At leats someone gets it. The other morons who says its MS's fault are just stupid.

Simon- said,
Yes it makes sense from a technical point of view that what the billing system was programmed to do, but from a legal point of view he is arguing that he explicitly gave the new payment details for the purposes of a new 1-year subscription, NOT for the purposes of extending his previous subscription which would have expired from non-payment. It may not have been clear to the customer that he was in fact making two purchases in the same transaction (renewing the expired, auto-renewing sub, plus a new one) and should be given a refund before the customer has to resort to the legal system. Class action however? I suppose that he is trying to make a point to other customers hat may have been told the same thing by Microsoft (tough luck- now you have 2 years).

If I subscribe to something and accidently have it on auto-renew, then let it expire when ai change cards, would it be fair to be charged for 6 years if I come back 5 years later even if it was only active in the first year?

It's NOT a NEW subscription if he used an EXISTNG XBox live account, EXISTING, what are you NOT understanding here?

It's not a NEW account by removing one form of payment and adding another, no NEW agreement, no NEW account, no NEW subscription, it's the same when your CC expires, and the bank sends you a NEW one, you have to remove it from the XBox live account and add the NEW one. Nothing else has changed.

It's YOU the customer responsibility to REMEMBER to cancel, no MS. That's in the agreement. A Lawyer will tell you the SAME thing.

So it *IS* *HIS* fault, 100%. He didn't cancel, didn't even call an 800 number to fix it, probably didn't even call his bank to reverse the fees.. just went STRAIGHT to suing because he is an idiot like you.

If you can't follow SIMPLE guidelines or AGREEMENTS don't AGREE to anything just get your mommy to do it, because apparently you are TOO stupid to help yourself.

Does XBOX Live subscription still need you to call in order to cancel the service? I was ****ed off with microsoft for intentionally making it difficult to cancel or turn auto renewal off. So I not only cancelled my Live subscription, I also sold my 360 and got a PS3..

raghavny80 said,
Does XBOX Live subscription still need you to call in order to cancel the service? I was ****ed off with microsoft for intentionally making it difficult to cancel or turn auto renewal off. So I not only cancelled my Live subscription, I also sold my 360 and got a PS3..

Yes you still have to call to cancel or turn auto renewal off. It's weird you'd say it's hard though. You just call them, say "I want to cancel my subscription," or "I want to cancel my auto-renewal," and they do it. They might try to offer you a 'saves' deal, but other than that they won't refuse you. It's pretty simple.

If you use prepaid cards though for subscriptions you won't run into this at all.

raghavny80 said,
Does XBOX Live subscription still need you to call in order to cancel the service? I was ****ed off with microsoft for intentionally making it difficult to cancel or turn auto renewal off. So I not only cancelled my Live subscription, I also sold my 360 and got a PS3..

No. You can do it online on the Xbox Live website, and on the console. It's rather simple.

raghavny80 said,
Does XBOX Live subscription still need you to call in order to cancel the service? I was ****ed off with microsoft for intentionally making it difficult to cancel or turn auto renewal off. So I not only cancelled my Live subscription, I also sold my 360 and got a PS3..

No. You can do it online on the Xbox Live website, and on the console. It's rather simple.

~Johnny said,

No. You can do it online on the Xbox Live website, and on the console. It's rather simple.

Give me a link to this. I work in the Xbox division & if this is on the site I'd sure like to know where since as of yesterday cancellations required a call.

What service doesn't make you call? I had to call to cancel AOL back in the 90s. I had to call Vonage two months ago to cance. I had to call Comcast to cancel. I had to call Verizon Wireless to cancel. I had to call ATT, Norton and many other companies when I had some sort of subscritption. Why...because it gives them an opportunity to retain you if you are not dead set on canceling. Makes perfect sense to me!

NPGMBR said,
What service doesn't make you call? I had to call to cancel AOL back in the 90s. I had to call Vonage two months ago to cance. I had to call Comcast to cancel. I had to call Verizon Wireless to cancel. I had to call ATT, Norton and many other companies when I had some sort of subscritption. Why...because it gives them an opportunity to retain you if you are not dead set on canceling. Makes perfect sense to me!

Are you seriously claiming that you have not encountered services that do NOT need you to call. Netflix / Blockbuster / Hulu do not need you to call. Skype does not need you to call. Facebook/Twitter does not need you to call to close your account. I can cancel my gym and club membership online. I do not think cancelling PSN needs you to call either.. I have even closed bank accounts and credit card accounts online.. So it does NOT make perfect sense to me to force you to call to cancel. Making cancelling difficult might be good for the business; but it is bad for the consumer.

raghavny80 said,
Does XBOX Live subscription still need you to call in order to cancel the service? I was ****ed off with microsoft for intentionally making it difficult to cancel or turn auto renewal off. So I not only cancelled my Live subscription, I also sold my 360 and got a PS3..

Dude, Xboxlive.net. There is a (800) number to call. Are you THAT ****ing dense?!?!
You call, customer service answers.

customer: "Yes, I want to cancel"
service: "OK, you have been cancelled".

You are a stupid as the person suing and typical, you didn't do ANYTHING you just want to BLAME MS when in FACT you did NOTHING for yourself.

Call the damn 800 number you are on hold maybe 5 minutes, you cancel, done, lazy ******.

Mountain Dew said,

Yes you still have to call to cancel or turn auto renewal off. It's weird you'd say it's hard though. You just call them, say "I want to cancel my subscription," or "I want to cancel my auto-renewal," and they do it. They might try to offer you a 'saves' deal, but other than that they won't refuse you. It's pretty simple.

If you use prepaid cards though for subscriptions you won't run into this at all.

I dony worry about cancelling. I just remove teh billing info so they cant ccharge the card.

No, I am not. What Im saying that when you call a company to cancel a subscrition they often transfer you to their Retentions Department to try to keep you on as a customer. Is that understandabl?

rijp said,

Dude, Xboxlive.net. There is a (800) number to call. Are you THAT ****ing dense?!?!
You call, customer service answers.

customer: "Yes, I want to cancel"
service: "OK, you have been cancelled".

You are a stupid as the person suing and typical, you didn't do ANYTHING you just want to BLAME MS when in FACT you did NOTHING for yourself.

Call the damn 800 number you are on hold maybe 5 minutes, you cancel, done, lazy ******.

xboxlive.net is not even a valid URL. Would you care to verify your own postings for credibility before submitting..

IakobosJ said,
Last time I checked I couldn't turn off Auto Renewal online in the UK but just done it now

Works fine.

Auto-renewal yes, but you can't fully cancel an existing subscription without calling was the point I was making earlier.

TechieXP said,

I dony worry about cancelling. I just remove teh billing info so they cant ccharge the card.

That's what this guy did, and then he got upset when he put a new card on the account and it auto-renewed (as his contract stated it would).

I added points to my account and it turned on auto renewal without prompting and added as a primary card, despite the fact that I previously only ever subscribed via cards.

ensiform said,
I added points to my account and it turned on auto renewal without prompting and added as a primary card, despite the fact that I previously only ever subscribed via cards.

Adding as a primary card, yes. Changing your subscription preferences while adding points? That sounds like something really odd...are you certain you didn't create the account using a card originally?

Edited by Mountain Dew, Aug 12 2011, 3:12am :

Mountain Dew said,

Adding as a primary card, yes. Changing your subscription preferences while adding points? That sounds like something really odd...are you certain you didn't create the account using a card originally?

Positive, I've always activated new 1-year+1mo cards from best buy.

ensiform said,

Positive, I've always activated new 1-year+1mo cards from best buy.

Always from when? There used to be a credit/debit card requirement to start an account (sign up for a Gamertag) back in the fairly early Xbox days (late original/early 360 era). If you signed up then it was required & might be what tripped that.

ensiform said,
I added points to my account and it turned on auto renewal without prompting and added as a primary card, despite the fact that I previously only ever subscribed via cards.

Auto-renewal always turns itself on when you get an Xbox Live sub I think - it does give you a little warning message about it, whether you're using a prepaid card or not.

ensiform said,
I added points to my account and it turned on auto renewal without prompting and added as a primary card, despite the fact that I previously only ever subscribed via cards.

you are as dumb as the user that subscribed. You don't know how to READ. I have XBOX, when you sign up, it *CLEARLY* states your account will AUTO RENEW *UNTIL* you cancel, MORON!

READ! It's not supposed to prompt, it's YOUR responsibility to READ and UNDERSTAND the AGREEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ensiform said,
I added points to my account and it turned on auto renewal without prompting and added as a primary card, despite the fact that I previously only ever subscribed via cards.

Same.

rijp said,

you are as dumb as the user that subscribed. You don't know how to READ. I have XBOX, when you sign up, it *CLEARLY* states your account will AUTO RENEW *UNTIL* you cancel, MORON!

READ! It's not supposed to prompt, it's YOUR responsibility to READ and UNDERSTAND the AGREEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do you really need to make yourself out to be the ******* who thinks everyone is a moron but you? There was no prompt for agreement to simply add points to my account. Not like its a big deal, my card that it knows of is expired and Microsoft warns you when its going to auto renewal, it was just unexpected because I only added points. Credit Card was never added to the account other than adding points.

Quite frankly I'm not going to read pages and pages and pages of TOS agreement (which never showed up for just letting me add points) because that just looks like exaggerated fine print or lying.

He's suing because of a $50 charge?!?!?

All he needs to do is talk to someone higher up in support and they'll take care if it.

What a moron.

ahhell said,
He's suing because of a $50 charge?!?!?

All he needs to do is talk to someone higher up in support and they'll take care if it.

What a moron.

EXACTLY!! People sue for the dumbest crap, because they LET them get away with it. All they are trying to do is make MS look bad so they can get more $$$. He isn't interested in fixing the problem, he is interested in a BIG payday at MS expense.