Microsoft to cut back on Windows Phone update info

Microsoft has, at least until now, been fairly open about when users can expect to see software updates for its Windows Phone mobile operating system. In fact the company posted up a web site called Where's My Phone Update that gave out information about when the updates would be released to wireless carriers and specific Windows Phone devices around the world.

Now, in the newest post on the Windows Phone blog, Microsoft's Eric Hautala says that things will be changing as far as offering information about Windows Phone software updates. He writes:

As we continue our growth, we won’t be individually detailing country, model, and carrier details on the Where’s My Phone Update? site any longer. And instead of my weekly blog posts, the official Windows Phone website will be the primary place for news and information about our updates, just as Microsoft Answers is there for your support questions.

Hautala also mentioned that the new 8107 update for Windows Phone is being released which we reported on earlier this week. He adds, "In the months ahead, we’ll continue to send out firmware and maintenance updates as needed. These will be available across the globe—although not everybody will receive or require them. It depends on your country, carrier, and phone model."

It's too bad that Microsoft has chosen to cut back on the information that is given out to the public on their Windows Phone updates. We suspect that hardcore Windows Phone users might decide to contact Microsoft and request that this kind of information be made available once again.

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14 Comments

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well im a big MS fan and a user of WP but this is getting really pathetic... it's the same crap like Android, only when on windows phone you are afraid of the carriers not the oems, wow really great

please MS, buy an iPhone and see how Apple does it then go and give a donkey punch to all fu---ing carriers

Morden said,
well im a big MS fan and a user of WP but this is getting really pathetic... it's the same crap like Android, only when on windows phone you are afraid of the carriers not the oems, wow really great

please MS, buy an iPhone and see how Apple does it then go and give a donkey punch to all fu---ing carriers

I wish it could be like that, but I wonder if MS don't know that Apple's method is a good idea, or that the carriers are just too demanding.

Remember that the iPhone is popular to the extreme. If a carrier doesn't agree to the terms, Apple will just not let the carrier offer the iPhone, and thus the carrier will lose some of its customers. It seems that carriers subsidize the iPhone more than other phones, and of course, if not for the iPhone's popularity, the carriers will never agree to give more money away to other companies!

In contrast, Windows Phone is still not popular enough. For most customers, they'd stick to the carrier that has the best coverage in their area, price, etc., and don't bother whether the carrier offers Windows Phones or not. Compare that to the iPhone, when loads of people switched to AT&T just for the iPhone (when it was still exclusive to AT&T).

In short, MS needs to get people so attracted to Windows Phones that the carriers beg MS to let them carry the phones, instead of otherwise (MS begging carriers to carry Windows Phones)...

Or just get an unbranded and unlocked phone separately from the carrier (expensive though).

Kai Y said,

I wish it could be like that, but I wonder if MS don't know that Apple's method is a good idea, or that the carriers are just too demanding.

Remember that the iPhone is popular to the extreme. If a carrier doesn't agree to the terms, Apple will just not let the carrier offer the iPhone, and thus the carrier will lose some of its customers. It seems that carriers subsidize the iPhone more than other phones, and of course, if not for the iPhone's popularity, the carriers will never agree to give more money away to other companies!

In contrast, Windows Phone is still not popular enough. For most customers, they'd stick to the carrier that has the best coverage in their area, price, etc., and don't bother whether the carrier offers Windows Phones or not. Compare that to the iPhone, when loads of people switched to AT&T just for the iPhone (when it was still exclusive to AT&T).

In short, MS needs to get people so attracted to Windows Phones that the carriers beg MS to let them carry the phones, instead of otherwise (MS begging carriers to carry Windows Phones)...

Or just get an unbranded and unlocked phone separately from the carrier (expensive though).

sadly youre absolutely right... hope that with the arrival of Nokia Wp devices this soon change

"although not everybody will receive or require them. It depends on your country, carrier, and phone model."" = fragmentation ?

alexalex said,
"although not everybody will receive or require them. It depends on your country, carrier, and phone model."" = fragmentation ?

No.

Carriers have the right to skip every other update. However, since updates are cumulative, that means everyone will have the same software after two update cycles, even if they didn't see the first update.

Also, if there's a bug specific to the Focus Flash, then there's no reason to update all other Windows Phones too, so that is what they mean by phone model.

alexalex said,
"although not everybody will receive or require them. It depends on your country, carrier, and phone model."" = fragmentation ?

Yes.

I'm using Optimus 7 and I don't late the latest firmware because neither Microsoft nor LG care about releasing stuff for the retail devices, only for their precious, ****ing carriers.

andrewbares said,

No.

Carriers have the right to skip every other update. However, since updates are cumulative, that means everyone will have the same software after two update cycles, even if they didn't see the first update.

Also, if there's a bug specific to the Focus Flash, then there's no reason to update all other Windows Phones too, so that is what they mean by phone model.


^this.

flexkeyboard said,
It's about time Microsoft throw their money at T-mobile, just saying..

And Verizon, though I largely blame Verizon for their lackluster support...

I feel that carriers are to blame, as some more than likely received a fair amount of flack for delaying the updates on their networks. Though how they think this is supposed to help is beyond me

At any rate: Boourns

Sraf said,
I feel that carriers are to blame, as some more than likely received a fair amount of flack for delaying the updates on their networks. Though how they think this is supposed to help is beyond me

At any rate: Boourns

I'm sure bloggers will report/document as each update is released on what carrier, like always. Not like we haven't seen "Mango released on XYZ carrier" posts before.

Keep in mind 8107 is a minor update, Microsoft has never really been pushy with minor updates. Seeing as Tango is imminent, many carriers may see fit to simply skip this and sort it out when Tango arrives.

funkydude said,

I'm sure bloggers will report/document as each update is released on what carrier, like always. Not like we haven't seen "Mango released on XYZ carrier" posts before.

Well that's my point on how I don't think this will help, but it is the kind of think that I have seen companies pull in the past, thinking it will help.

And yes, 8107 is just a minor bugfix, I wasn't expecting an update on that one, it's Tango I'm more concerned with

Sraf said,

Well that's my point on how I don't think this will help, but it is the kind of think that I have seen companies pull in the past, thinking it will help.

And yes, 8107 is just a minor bugfix, I wasn't expecting an update on that one, it's Tango I'm more concerned with


I'm sure major updates like Tango will be talked up at length by Microsoft leading up to, and thru the launch. I'm pretty sure they're more or less talking about minor updates here...

M_Lyons10 said,

I'm sure major updates like Tango will be talked up at length by Microsoft leading up to, and thru the launch. I'm pretty sure they're more or less talking about minor updates here...

Hope so