Microsoft to update Surface Pro 3 to fix battery charging issue before launch

Microsoft has started taking pre-orders for the Surface Pro 3, and the first units of the 12-inch tablet with the Intel Core i5 processor will start shipping on June 20th. However, the company will apparently be releasing an update for the device that will fix an issue that has been found by some media outlets who have Surface Pro 3 review units.

The issue was first revealed by Neowin's own editor-in-chief Brad Sams, who tweeted late on Monday that his Surface Pro 3 review unit would not turn on, even though the tablet was connected to its battery charger. It emerged that the same issue had apparently been encountered by ZDNet's Ed Bott and Mary Jo Foley.

Jordan Guthmann, who handles PR for Microsoft reviews at Waggener Edstrom, responded to Brad, Ed and Mary Jo's statements. He said that Microsoft was aware of this particular issue with the Surface Pro 3's battery charger but that a fix will be issued before it will go on sale. There's no word on what caused the battery problems in the first place, but at least Microsoft is taking some proactive moves to deal with it before the first tablets are shipped to paying customers.

Source: Jordan Guthmann on Twitter

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21 Comments

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Well.... your post would have been more constructive if you had left out MS in the monologue....

I might agree on some points, but than you name them all, or name none in this case. All companies are guilty of what you describe. Just picking on MS because MS is trolling imho.

My rant was against the entire IT / consumer electronic industry, not just against MS. MS is just 1 player in this conspiracy -though a mammoth-sized one, with mammoth-sized influence. This surface pro 3 article is just a perfect candidate to ground my grievance with facts.

Dutchie64 said,
Just ignore soder..... The troll is strong in this one......

Glad that you happily accepted the rules that the industry set up for you, but dont force everybody else to think the same like you. I may seem trolling in your eyes, but I really hope the entire consumer society has not became like you.

Yayy.. the product is not even in the shops, and it already has known hardware defects. Now thats what I call professional quality assurance guys! Well done MS, another flawless product rushed to the market. How long will it take to fix the design defects from firmware (as you obviously will not recall any single crap from warehouse or from customers, unless its a charger issue that can shock the user)? Candidates for the following months news articles are (in order of probability):
- WIFI issues (I bet this one will happen sooner than later, surface 1 had it, surface 2 has it..)
- overheating
- display issues
- storage issues
- etc.

Thanks to the entire global industry / vendors that they pump out new -completely untested, halfway finished- products to the market at such a crazy rate.
Thanks to consumers (the all-american past time activity: to consume..) who accept and eat happily everything that the industry throws into their face and without questioning anything they get.

Until that remains the trend, guys you will always, I repeat always buy incomplete products at sh**high price, betatest it for 6-12 months, continuously getting better/worse firmware updates. And finally, when it seems the majority of the day-1 issues are fixed, and you can start to use the product as it was supposed to work from the beginning, vendor happily announces vNext, and stops improving vPrevious.
Congratulate yourself consumers, you are a useful member of the asylum called global economy.

I suggest you start your own design and manufacturing business, come out with a flawless product and sell it to the market. Promise them, if there's anything short of perfection, you will give them a full refund.

I can see you being as rich as Bill Gates in a few years after you have release your product.

:s

Wait, maybe I am off here.

"the product is not even in the shops, and it already has known hardware defects."

Isn't this when there should be problems with the hardware, you know so maybe they can be fixed ahead of time?

My startup company -it it would ever exist- is not the worlds one of (if not THE ) biggest software company. MS has literally infinite resources, both moneywise and workforce-wise. How dare you compare this to a cheap startup-company?

+accesser - We like it!. In fact we just had a 'family meeting' this evening with my wife and two teens. Our Windows Phones are now off contract and we could use two more tablets, so I asked everyone if they want to continue with the Microsoft ecosystem. For a number of reasons, the answer was a clear YES.

derekaw said,
What about the right hand windows button placement that gets in the way of people drawing and writing?


Its just a sticker so it can be relocated to anywhere....you can even stick it on the ipad and it will still work.

Vu Nguyen said,

Its just a sticker so it can be relocated to anywhere....you can even stick it on the ipad and it will still work.

What does that mean?

Vu Nguyen said,


Its just a sticker so it can be relocated to anywhere....you can even stick it on the ipad and it will still work.


What did I just read and why is it so funny?

derekaw said,
What about the right hand windows button placement that gets in the way of people drawing and writing?

There's going to be some options/tool to allow you to turn it off when you don't need it. You can turn it off right now as well but that'll turn the button off completely. I think they're going to add some tool that will turn it off when you use specific apps like photoshop.

What did I just read and why is it so funny?

It's a leaked feature of the Surface Pro 4: the Start button will be a little magnet that you can stick anywhere on the bezel. :p

Vu Nguyen said,


Its just a sticker so it can be relocated to anywhere....you can even stick it on the ipad and it will still work.

you are cool man hahahahaha

George P said,

There's going to be some options/tool to allow you to turn it off when you don't need it. You can turn it off right now as well but that'll turn the button off completely. I think they're going to add some tool that will turn it off when you use specific apps like photoshop.

That sounds like a horrible janky hacked workaround that makes the use of the Windows Button not consistent. If the button is there it should always work the same no matter what.

i really don't know what is the problem with that button i mean can't you rotate the device up side down and start drawing!! the button will be on the top side and i don't think there will be a problem!! isn't that possible?? if currently not can't they make it possible?? just like the Surface RT you can rotate the screen the way you want..