Microsoft: We are working hard 'to finalize the last of the bugs' on Xbox One

With less than a month to go before Microsoft's Xbox One launches to the masses on Nov. 22, company reps are still making the rounds on Internet message boards to assure people that rumors of major software issues with the console are overblown. One of them is Microsoft's Xbox marketing head Albert Penello, who posted a lengthy message on Reddit this week.

The post include some comments on the software rumor front, with Penello stating:

There is nothing going on behind the scenes nearly as interesting as everyone would like to believe. We are a month away from launch, and people are working hard to finalize the last of the bugs. There are still a lot things left to be done. We’re crunching and I’m sure Sony’s crunching too.

Penello also commented on why Microsoft has yet to release a long video look at the Xbox One dashboard, stating that the company would have to go through an extensive process to obtain the rights for every game, app, movie, TV show and music video shown on the UI. Microsoft has released a brief clip that does show an example of how the UI and Kinect voice interaction works, all with approved assets from the content holders. Penello said that press organizations don't have those kinds of rights restrictions and are currently checking out the Xbox One. He stated, "I’m sure you’ll be hearing back from them about how close this video is."

Finally, Penello also stated how the new UI video differs from how the actual Xbox One UI works. While there are a few minor differences, he said the only major error in the video is when the player says "Xbox Share," it appears that a gameplay clip from Titanfall is shared instantly. In fact, Penello says that in the real world, Xbox One users would "have to accept the notification or go to Upload Studio and share from there. We don’t share directly with voice."

Microsoft has already announced there will be an automatic Day One patch for the Xbox One that will take 15 to 20 minutes to download the first time the console is turned on. However, the company has yet to give any details of what will be contained in the patch.

Source: Reddit | Image via Microsoft

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Will everyone be able to download these patches on day one, along with whatever online purchases people want to make? Especially for Xbox One fans, who like the idea of having an all digital library. It's going to be a cluster****.

Geezy said,
Will everyone be able to download these patches on day one, along with whatever online purchases people want to make? Especially for Xbox One fans, who like the idea of having an all digital library. It's going to be a cluster****.

...Azure /whine

Sony fanboys are frothing and flailing all around the internet about a number of things. They just look like out of control spastic corporate zombies.

It is obvious.

Guinea pigs will suffer from:
a) bugs.
b) crappy catalog of games.
c) steep price.
d) hardware problems.
e) So-so games.

Spicoli said,
f) getting to show up all your friends that are still using last decade's system

Might as well be an Apple user if this is why you buy products.

(Seriously, techies are the worst when it comes to this behavior. "Your phone doesn't have 2GB of RAM?! You chose a different gaming platform?!! HURRRR" Ugh.)

I'm waiting for the most stupidest comment ever from microsoft

22nd November - XBOX Servers fail due to unprecedented demand

unprecedented! lol - come on MS. You have a good idea how many consoles will be purchased, and of those, how many are likely to be logging in.

Time will tell

glen8 said,
I'm waiting for the most stupidest comment ever from microsoft

22nd November - XBOX Servers fail due to unprecedented demand

unprecedented! lol - come on MS. You have a good idea how many consoles will be purchased, and of those, how many are likely to be logging in.

Time will tell

Wanna bet on it? I'll take your money no worries

glen8 said,
I'm waiting for the most stupidest comment ever from microsoft

22nd November - XBOX Servers fail due to unprecedented demand

unprecedented! lol - come on MS. You have a good idea how many consoles will be purchased, and of those, how many are likely to be logging in.

Time will tell

Future strawman bashing? Is this what it takes to find something to complain about?

glen8 said,
I'm waiting for the most stupidest comment ever from microsoft

22nd November - XBOX Servers fail due to unprecedented demand

unprecedented! lol - come on MS. You have a good idea how many consoles will be purchased, and of those, how many are likely to be logging in.

Time will tell

They know exactly how many consoles have been preordered and they know exactly how many others they are shipping to stores. It would be incredibly stupid of them if they don't have the capacity to handle all of those consoles. I don't see that happening.

Spicoli said,

Future strawman bashing? Is this what it takes to find something to complain about?

oh no dude, if I wanted to complain or troll I would have said

Microsoft won't find any bugs, or issues as everyone is buying the PS4 lol

:edit: sorry, forgot I was on neowin...hang on, how do I do it

TROLOLOLOLOLOL < is that right? never done it before

glen8 said,
Time will tell

The time was when they migrated Bing to Server 2012R2, or upgraded Azure data centers to 2012R2, or offering Live Migration of very disparate workloads from on-premise to cloud.

What I'm saying, is the platform is elastic and scalable. all the XBL admins need to do is turn up the dial when demands peak.

This is not your old N-Tier design brotha!

I really doubt that will happen. I can see buggy experiences but I think the server situation should be covered. Hey who knows?

I'm not a day one person. It'll be closer to xmas for me.

So I'll watch from the sidelines. **gets popcorn**

Wow... Not Good if you ask me. Companies cannot release a product anymore that is fully tested and working properly. Why would they even set a release date knowing that there are still 'bugs' with their equipment? This is one reason NOT to be an early adopter as well.
It's actually pretty sad. I've noticed this with other products as well. Perhaps this is the standard 'American way' now

este said,
Wow... Not Good if you ask me. Companies cannot release a product anymore that is fully tested and working properly. Why would they even set a release date knowing that there are still 'bugs' with their equipment? This is one reason NOT to be an early adopter as well.
It's actually pretty sad. I've noticed this with other products as well. Perhaps this is the standard 'American way' now

What planet do you live on where software has zero bugs? Everything is released with known bugs - bugs are prioritised and a threshold set whereby you can be ready for launch.
Both Sony and MS will be working constantly on updates till launch and beyond. What you don't want is 'show stoppers' and I doubt either console is in a state whereby that's the case (and they would then have to delay launch).

I'd take it as 'not good' if they were all sat back going 'yeah, s'all done now nah don't worry'

It's physically impossible to fully test software at the current level of complexity. The only thing you can practically test fully is something with a relatively small number of inputs and outputs such as a coke machine.

Errr... every product that's in development will have a planned release date even before the designing starts. It's a basic principle of the design process...

The only thing "American" about this is that Microsoft has been very publicly outgoing every step of the way. Personally, I'd rather be kept in the loop than in the dark.

The console was planned to always be online originally, with silent updates in the background. So with that in mind I would imagine it was always planned the console would ship with an update required.

This allows more time to ensure everything is perfect, and fix any potential last minute bugs, which is exactly what is been done now. Without no day one update everything would have had to be finished by August when the console started to be manufactured.

I don't personally see the problem with this, the console has to go online to be activated anyway. That has given Microsoft an extra three and a half months to work on the software.

Short version: It'll be fine.

Longer version: If anything, new system/software releases will get buggier with launches as times goes on. It's not a big deal as long as a patch or two can update it.

Anyone that's played MMOs knows all about this. Even after YEARS of WoW patches there are people that still complain on big patch days or expansion releases. You just have to accept the fact that if you're an early adopter of something new, you might run into problems. It's not a big deal.

I can't see anything catastrophic happening on launch day. Annoyances and weird bugs, sure, but I don't think people will be returning their systems in droves. Also, keep in mind that most of the day one people are the ones that expect minor problems anyone.

Tell me a system that is release and it's bug free. They are not going to refute something that they have not fully tested on mass scale.

"They are not looking to remove them, but rather make sure the bugs are ready?"

really? a company just wants to invest millions of dollars to have it bug ridden huh? where's the logic?

JamesWeb said,
"Finalize" the last of the bugs? So... they're not looking to remove them, but rather make sure the bugs are ready?

He means "fix"...

> Microsoft has already announced there will be an automatic Day One patch for the Xbox One that will take 15 to 20 minutes to download the first time the console is turned on

That's assuming what speed, though?

Release day's gonna put a hell of a load on their servers...but it'll be even more interesting to see what happens on Christmas day.

Given past history, I'd put my money on Microsoft rather than Sony (assuming the same number of consoles) in terms of having the infrastructure being in place and ready for the onslaught.

Spicoli said,
After the 8.1 update, I think they might be well prepared. How many new Xbox One's will go online in a day compared to the number of Windows 8 systems trying to update?

If you were to believe most discussion boards, you'd think nobody's using Windows 8.

Microsoft has been really good in the past with major updates to the dashboard and like others have said the 8.1 update. They all downloaded pretty speedily on my end and I have a 35/35 connection.

_dandy_ said,
> Microsoft has already announced there will be an automatic Day One patch for the Xbox One that will take 15 to 20 minutes to download the first time the console is turned on

That's assuming what speed, though?

Release day's gonna put a hell of a load on their servers...but it'll be even more interesting to see what happens on Christmas day.

Given past history, I'd put my money on Microsoft rather than Sony (assuming the same number of consoles) in terms of having the infrastructure being in place and ready for the onslaught.

If there's one thing the XBox One has, it's server power. lol I think they'll be prepared on that front.

M_Lyons10 said,
.....

I have confidence that with the number of Enterprise server technologies they've migrated to Azure has given them sufficient lessons learned.

With Azure running server 2012R2, XBL devs will have the least number of server issues of any console / game launch.

deadonthefloor said,

I have confidence that with the number of Enterprise server technologies they've migrated to Azure has given them sufficient lessons learned.

With Azure running server 2012R2, XBL devs will have the least number of server issues of any console / game launch.


I feel the same way. What is cool about XBox One's server architecture is that NO ONE else would be able to do it. The update download will be a breeze compared to the other stuff they're doing... Lol

In a prior posting, you (John) claimed Microsoft "refuted" the rumors that bugs plagued the system when major nelson tweeted "I've been testing the OS at home it's been great", which I found to be funny since he didn't actually "refute" anything. This is the first they've actually addressed it.

AWilliams87 said,
In a prior posting, you (John) claimed Microsoft "refuted" the rumors that bugs plagued the system when major nelson tweeted "I've been testing the OS at home it's been great", which I found to be funny since he didn't actually "refute" anything. This is the first they've actually addressed it.

It's always expected that there will be an issue here and there. No company is free of bugs. So let me ask you, are you trolling?

AWilliams87 said,
In a prior posting, you (John) claimed Microsoft "refuted" the rumors that bugs plagued the system when major nelson tweeted "I've been testing the OS at home it's been great", which I found to be funny since he didn't actually "refute" anything. This is the first they've actually addressed it.

There's a big difference between "we're working hard on the last bugs" and "bugs are plaguing the system". Even as a non-native English speaker this is obvious to me.

AWilliams87 said,
In a prior posting, you (John) claimed Microsoft "refuted" the rumors that bugs plagued the system when major nelson tweeted "I've been testing the OS at home it's been great", which I found to be funny since he didn't actually "refute" anything. This is the first they've actually addressed it.

Shakes head ....

They refuted on issues that was reported by "third party" on specified features - features that are pretty relevant to gamers' experience.

Here, they are addressing and letting the community know that they are working to clean up a few issues.

RommelS said,

Shakes head ....

They refuted on issues that was reported by "third party" on specified features - features that are pretty relevant to gamers' experience.

Here, they are addressing and letting the community know that they are working to clean up a few issues.


No dude. At least read the reddit link before you comment. He was speaking specially about the "frenzy for news, drama, and behind-the-scenes dealings." In other words, rumors. And to those rumors, he said they were "finalize the last of the bugs." Also, what he didn't do was "refute" them either, as John claimed Microsoft did in his prior post.

coderchi said,

It's always expected that there will be an issue here and there. No company is free of bugs. So let me ask you, are you trolling?


Haha. I'm probably beating this to death. I agree with you that they'll probably have bugs. But what John claimed in his prior post was that they "refuted" it, which wasn't true. That's all I'm saying.

AWilliams87 said,
In a prior posting, you (John) claimed Microsoft "refuted" the rumors that bugs plagued the system when major nelson tweeted "I've been testing the OS at home it's been great", which I found to be funny since he didn't actually "refute" anything. This is the first they've actually addressed it.

Fixing bugs here and there and dealing with a bug plagued system are two very different things. LMAO

M_Lyons10 said,

Fixing bugs here and there and dealing with a bug plagued system are two very different things. LMAO


You don't know what you're talking about because you don't really know how much bugs actually plague the system. The rumor said they're quite a few, but Penello never said, or even implied, that were few of them, or that they were minor. As a matter of fact, he said "There are still a lot things left to be done. We're crunching..." So what are you talking about?

But beyond that, even if he did say or imply there were a "few", it would be completely in Microsoft PR's interest to say so. You're choosing to accept his version of the situation over the alternative information floating around, accepting it as true, then "LMAO" because they're not inline to his version. That makes no sense whatsoever.

AWilliams87 said,

No dude. At least read the reddit link before you comment. He was speaking specially about the "frenzy for news, drama, and behind-the-scenes dealings." In other words, rumors. And to those rumors, he said they were "finalize the last of the bugs." Also, what he didn't do was "refute" them either, as John claimed Microsoft did in his prior post.

And Penello also stated this to end his post:

I know people are excited. I'm sorry but things are nowhere near as dire or dramatic or exciting as everyone would like to believe. That's why I'm not commenting on every single random rumor that comes along, because everything I see is so drastically overblown vs. reality.

I think you are overthinking this one. As for the one that MS has refuted, that pretty much sums it up. I wouldn't believe a rumor coming from a third party.

coderchi said,

It's always expected that there will be an issue here and there. No company is free of bugs. So let me ask you, are you trolling?


Don't feed the troll bro.

RommelS said,

And Penello also stated this to end his post:

I think you are overthinking this one. As for the one that MS has refuted, that pretty much sums it up. I wouldn't believe a rumor coming from a third party.


What rumor did they refute? They confirmed the rumor of bugs with Penello's response.

AWilliams87 said,

What rumor did they refute? They confirmed the rumor of bugs with Penello's response.

He's like the energizer bunny, he will never stop as long as you continue to engage him. Please people stop feeding the troll.

uxo22 said,

He's like the energizer bunny, he will never stop as long as you continue to engage him. Please people stop feeding the troll.


So after this discussion ended, you replied hours later trying to end an already finished debate? The reason we had a discussion is simply because John creates misleading titles. If you can't see that, maybe you, yourself, should just stop replying and not try to convinced others to run away from this discussion because you can't reason out an argument.

AWilliams87 said,

You don't know what you're talking about because you don't really know how much bugs actually plague the system. The rumor said they're quite a few, but Penello never said, or even implied, that were few of them, or that they were minor. As a matter of fact, he said "There are still a lot things left to be done. We're crunching..." So what are you talking about?

But beyond that, even if he did say or imply there were a "few", it would be completely in Microsoft PR's interest to say so. You're choosing to accept his version of the situation over the alternative information floating around, accepting it as true, then "LMAO" because they're not inline to his version. That makes no sense whatsoever.


No.

You just WANT there to be a lot of bugs for whatever reason and CHOOSE to believe a RUMOR by not a single person with access to the software...

Oh, and "LMAO"

AWilliams87 said,

Haha. I'm probably beating this to death. I agree with you that they'll probably have bugs. But what John claimed in his prior post was that they "refuted" it, which wasn't true. That's all I'm saying.

You still banging on about that? It was refuted, end of story.

AWilliams87 said,

Well the COD 720p rumor was confirmed today. Just saying...

You're such a troll... Just saying.

uxo22 said,

You're such a troll... Just saying.


It's just a matter of time before the other rumors are confirmed true. Will you still refer to me as a troll?

AWilliams87 said,

It's just a matter of time before the other rumors are confirmed true. Will you still refer to me as a troll?

Whether or not a rumor is confirmed isn't what makes one a troll. It's the unnecessary negative comments one makes to get a negative response from others that makes one a troll.

Like going into a PS4 forum and saying "Sony sucks and anyone that likes the PS4 is stupid." Comments like that are troll comments. Because one knows that they will spawn rebuttal comments from others.

As when you, instead of just letting things die, you simply won't shut up about stuff.

uxo22 said,

Whether or not a rumor is confirmed isn't what makes one a troll. It's the unnecessary negative comments one makes to get a negative response from others that makes one a troll.

Like going into a PS4 forum and saying "Sony sucks and anyone that likes the PS4 is stupid." Comments like that are troll comments. Because one knows that they will spawn rebuttal comments from others.

As when you, instead of just letting things die, you simply won't shut up about stuff.


Well if John stopped lying in his post, I wouldn't have to point them out. What's really going on here is you people can't accept your precious Microsoft never actually refuted those rumors John claimed they did. I'm simply stating that they didn't, and you all don't like that, so you call me names. That's fine.

Why should I be the one to back down when others won't? I'm the one telling truths. You, yourself, must be a troll since you also won't "shut up."

I think everyone knows there will be bugs. We are talking about hundreds of thousands of lines of code all trying to work together in an environment that cannot ever be fully simulated.

Bring the bugs on though, I am ready!

As a software developer in an enterprise setting I can confirm a complex system cannot be fully simulated and only real-world use can truly show you how your system will behave.

mnl1121 said,
As a software developer in an enterprise setting I can confirm a complex system cannot be fully simulated and only real-world use can truly show you how your system will behave.

And not only that, but sometimes a bug only occurs under very strict use cases... Every possible user choice cannot be tested...

M_Lyons10 said,
...

Precisely.

I hope there's a customer experience improvement program that I'll happily opt in.
Windows and other MS products have improved due to with this being enabled by actual consumers.