Soon after the Xbox One console began to be sold around the world, a few reports from owners of Microsoft's newest hardware device claimed that the disc drive was causing problems. The faulty drives were generating loud and rather upsetting sounds when a disc was put inside.
When Neowin asked Microsoft about these reports, we got a rather general statement back from the company saying that there are "many avenues for customers to get the answers they need and get back in the game as soon as possible." Now Eurogamer has received a somewhat more specific answer from Microsoft on what they will do to help Xbox One owners with faulty disc drives.
The statement said:
The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.
This is the first such announcement from Microsoft that references a specific issue with the launch shipment of Xbox One units. It's important to point out that there's no evidence that this is a widespread hardware fault with the console, which has now sold over one million units worldwide. However, we also know that's little consolation to the folks who are dealing with noisy disc drives. We hope Microsoft's statement means that the company will get new, and fully functional, Xbox One consoles to the people who need them swiftly.