Microsoft won't launch Xbox One's OneGuide in UK until 2014

Microsoft has been promoting the OneGuide feature on the Xbox One extensively in the U.S. ahead of the console's launch on November 22nd. However, the hardware's integration with a TV cable set-top box won't make it in the UK for the launch in two weeks.

Eurogamer has confirmed that OneGuide features in the Xbox One won't be introduced in the UK until sometime in 2014. No reason was given for the delay. The OneGuide feature requires that the Xbox One connect to a cable box via an HDMI cable. Once that's done, the Xbox One takes over the  TV guide features of the set-top box and users will be able to find and then watch TV shows via voice or motion commands thanks to the Kinect sensor.

It's unclear if the OneGuide features will be available in other Xbox One launch markets besides the U.S. in time for the Nov. 22 release. Microsoft has also not offered any guidance on what cable TV systems in the U.S. will support OneGuide. We have contacted Microsoft to get more information.

Microsoft did release a list of what streaming video apps will be available for the Xbox One in its launch markets from Nov. 22 to spring 2014, but the company was not clear on just how many apps would be ready for the actual launch date.

Source: Eurogamer | Image via Microsoft

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38 Comments

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MSFT is so annoying so often...they make the 90% in an incredible way and completely miss the last 10%. Why make this so complicated instead of just offering tuner support and let us all manage this and replace our ageing WMC HTPCs? I mean, WMC is 12 years old and is still the best DVR. If they had offered tuner support, this would have been a non-issue, now they've shot themselves in the foot by advertising a feature that apparently wont work as advertised. Yet another reason to keep my cash and spend on something else.

Spicoli said,
You have tuner support. You plug your tuner into the HDMI in.

Please, make an effort to understand the difference between "HDMI in" and "tuner support" prior to showing your ignorance.

gaburko said,

Please, make an effort to understand the difference between "HDMI in" and "tuner support" prior to showing your ignorance.

Perhaps you should learn how to construct a rational argument. FAIL.

Spicoli said,

Perhaps you should learn how to construct a rational argument. FAIL.


Its simple. X1 HAS HDMI in and DOES NOT support a DVB-C/S/T Tuner. If you have a problem comprehending the difference you shouldn't have responded at all.

MS should "crowd source" the one guide. People will compile/subscribe on their own. This way, every country can have it within a short time.

I know you think you're being clever, but if you're not careful, MS might take back their pom poms. If MS wants to play in the world arena, excuses don't cut it...that applies to most things actually, but hey I'm sure you hear that a lot yourself.

-adrian- said,
No - sounds like Microsoft does not show the effort to give the same experience all across the world

See my comment above, or do an internet search to see why TV based guides are not so easy in various countries, even the UK.

Stop assuming this is a Microsoft problem or that Microsoft hasn't fought hard for this.

Since 2004 Microsoft has been trying to get television guide access around the world, and 9 years later, anyone that thinks they haven't tried long or hard enough is just silly.

Mobius Enigma said,

See my comment above, or do an internet search to see why TV based guides are not so easy in various countries, even the UK.


If they knew this was the case beforehand then why not put a big disclaimer back in their unveiling of the console?
90% of the presentation was dedicated to TV/media features, yet most of those features will remain exclusive to the US market for most of the lifespan of the console unless they can get cable/TV operators to cooperate (or buy their cooperation).

gonchuki said,

If they knew this was the case beforehand then why not put a big disclaimer back in their unveiling of the console?
90% of the presentation was dedicated to TV/media features, yet most of those features will remain exclusive to the US market for most of the lifespan of the console.

That presentation was in the US, to primarily a US audience, hence why they were talking so much about NFL football. That is not the time or place to insert caveats about how the service will or will not work in foreign markets. Don't be so sour just because your TV people aren't willing to make it easy for MS to enable the features you want.

Enron said,

Don't be so sour just because your TV people aren't willing to make it easy for MS to enable the features you want.

I don't either want or need those features, I'm just calling out on their dirty marketing strategy. There's also the fact that anyone buying the console in the rest of the world is paying for a feature they won't ever have.

Enron said,

That presentation was in the US, to primarily a US audience,

that'd be true if it wasn't streamed GLOBALLY online at the same time via Xbox and special apps created for Windows Phone

ZipZapRap said,

that'd be true if it wasn't streamed GLOBALLY online at the same time via Xbox and special apps created for Windows Phone

So Microsoft should NEVER have advertised the features or demonstrated the capability?

It would have been insane to not market what the device is capable of doing.

Also at the time, they had no idea how many markets or what markets they would be able to offer the 'guide' features as they were still trying to get access in various countries.

They said this is what the device is capable of, period. They didn't have time to disclose that 5000 networks and 100 countries might prevent the feature from being used in those locations.

Even in the US market Microsoft doesn't have 100% coverage for the media guide.

How about this analogy, when you listen to a worldwide podcast or see a commercial for Netflix or Hulu, do you assume they are lying to you because it isn't available in your country or region?

Just like Microsoft, Netflix and Hulu don't have the power over other corporations or governments. Heck, Microsoft can't even get support from the UK's BBC for Apps or cooperation with Sky (Newscorp).

Extending these problems back to Microsoft is false logic.

So in the UK will this just work with the likes or freeview or will it work with Sky, Virgin Media and Bt Vision/youview? If this can work with all of them it will be a big plus over the PS4 if marketed correctly.

-adrian- said,
Is there not a standard for those guides that is used across all networks?

3rd party companies offer them for magazine publication purposes and their own websites to my knowledge.

The issue is this doesn't have a TV tuner, your cheap freeview set top box or TV with HDMI out will be able to transmit through the Xbox and you can use the crappy built in guide. The One Guide is a better TV guide built into the Xbox One. There is no way for MS to pull the guide from the freeview stream, as they're never technically accessing it.

Sicarius123 said,
The issue is this doesn't have a TV tuner, your cheap freeview set top box or TV with HDMI out will be able to transmit through the Xbox and you can use the crappy built in guide. The One Guide is a better TV guide built into the Xbox One. There is no way for MS to pull the guide from the freeview stream, as they're never technically accessing it.

Better in what exactly ?

My set top box guide is perfectly functional. There's a short and long description of the shows and movies with a review score. I can browse it by time or date. Save for maybe imdb and tv.com support i would not need more. I don't need to open my video game console to use it which is a big plus.

I have PlayTV on my PS3, I don't ever have my TV turned on without a console. Why would you want to have all your different functions separate with a source change between them and another remote, all using different UI's?

WizardCM said,
..and I'm guessing Australia is being completely ignored, as always. Along with the rest of the world. Bleh.

Microsoft Australia told me OneGuide will be available but it will only show video apps guide, not free-to-air TV guide.

WizardCM said,
..and I'm guessing Australia is being completely ignored, as always. Along with the rest of the world. Bleh.

Everyone has to stop blaming Microsoft for crap that is out of their control.

Specific example: In Australia, networks own the guide contents and won't release them.

Microsoft could use a 'free' but illegal guide service, but count the seconds until they are get sued for doing this.


This is a story that goes back years, with Microsoft trying to obtain guide contents fighting with networks, cable/satellite providers and various country restrictions around the world for Windows Media Center.

Even the countries they obtained usage rights to guides for Media Center, they have been unable to roll over these agreements for the Xbox One Media Guide. With the UK being a specific example of this.

If you want to have these features on your Xbox One, you need to demand that your television providers/networks and countries allow Microsoft to license usage rights to the guide content.

Microsoft is already doing everything they can.


Bing/Google:
(your country) Windows Media Center Guide
...to see the nightmares Microsoft has had to deal with in the past.

I'm not blaming Microsoft, obviously there are legal issues and they have to work through them. But historically the US has always received everything first. Someone needs to fix THAT. Functionality like this should not be limited to a single country because of laws that really don't help anyone.

Oh, and an example of something Microsoft has full control over but has not provided in Australia: the ability to download podcasts on Windows Phone through the built in functionality.

WizardCM said,
I'm not blaming Microsoft, obviously there are legal issues and they have to work through them. But historically the US has always received everything first. Someone needs to fix THAT. Functionality like this should not be limited to a single country because of laws that really don't help anyone.

Oh, and an example of something Microsoft has full control over but has not provided in Australia: the ability to download podcasts on Windows Phone through the built in functionality.

Again you assume...

Do you know who licenses the Podcast catalog to Microsoft and why it isn't available in your country?

It isn't like Microsoft said, well screw them they talk with a funny accent.

Some countries it is laws and state television, some places it is cable providers, some places it is the originating broadcasters. There isn't a universal fix or something that could be done with a UN treaty, nor is Microsoft powerful enough to fight many of the closed systems.

WizardCM said,
But historically the US has always received everything first. Someone needs to fix THAT.

Why? Microsoft is a US company. With finite resources, working out these legal and technical boundaries for the ENTIRE PLANET take time. It's understandable they start with THEIR OWN country first.

That's complete and utter BS. From what I'm aware, Microsoft didn't even approach the networks about it. Why? Because 'MURICA is the only ****ing place on the planet.