Microsoft's volume licensing site leaking customer details?

In December Microsoft switched off their aging Microsoft Volume Licensing Site (MVLS) and transitioned users to its new Volume Licensing Service Center (VLSC). The switchover had been planned for some time but was immediately hit with issues, such as customers being unable to login and being unable to access their agreements. The site was eventually taken offline while maintenance was undertaken.

The new site, which allows Microsoft customers with a volume licensing agreement to download software, access product keys and take advantage of benefits such as training vouchers and planning services, is relied upon by thousands of organisations.

Despite Microsoft's planning and its scheduled downtime, during which the errors were supposedly addressed, customers have continued to complain about the site's unavailability with some customers reportedly unable to access their volume license details at all since the transition began on December 14.

The Register is now reporting that it has been contacted by one of its readers who, upon registering with the VLSC and entering his own agreement details, was presented with the names, e-mail addresses and subscription details of many other customers. The reader has also provided screenshots to support his claims that the site is inadvertently leaking customer details.

Microsoft has apologised to customers for the recent problems with the VLSC and are continuing to remedy any remaining issues although they have yet to comment on The Register's claims.

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10 Comments

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The site is still shocking at times site keeps dropping downloads unless using the download manager as well as the user managment over agreements is still shot

Yup, we had major problems with the new site once it was launched. For a while the page wouldn't even open (after the maintenance), then some of our admins couldn't get in, and I couldn't see half of our purchased products. It *appears* to be working for us know, lord only knows who's looking at our info though, hah!

scorp508 said,
Yup, we had major problems with the new site once it was launched. For a while the page wouldn't even open (after the maintenance), then some of our admins couldn't get in, and I couldn't see half of our purchased products. It *appears* to be working for us know, lord only knows who's looking at our info though, hah!

That's a scary thought! :rolleyes:

bucko said,
No they should hire the devs at neowin, they do a much better job =)

Yeah, they really should.
Neowin devs will never leak details about bucko's birthday being 1987-02-25, his mail being smeg@mark-buxton.co.uk and his ICQ number being 158890817. NEVER!

RealFduch said,

Yeah, they really should.
Neowin devs will never leak details about bucko's birthday being 1987-02-25, his mail being smeg@mark-buxton.co.uk and his ICQ number being 158890817. NEVER!
uh, okay... what else did you think the point of entering that info was?

Edited by Kirkburn, Feb 11 2010, 4:47am :

Kirkburn said,
uh, okay... what else did you think the point of entering that info was?

It seems that it's publicly available data when viewing the user profile. Probably just trying to be funny. I smiled.