More Apple iTunes users report hacked accounts

If you have an account on iTunes, you might want to check it more regularly from now on. There have been increasing reports that users of Apple's iTunes service have had their accounts taken over by hackers. In a report on the Global Mail web site this week, it reports that more and more iTunes users have claimed their accounts have been hacked. Many of those users have posted their complaints on Apple's support forums.

The reports claim that users have found their iTunes gift card amounts on their account have suddenly been spent or their PayPal accounts have been used by unknown entities to spend on apps and other products. The iTunes users' complaints sound very similar to what a number of Xbox Live subscribers have been dealing with in the past few months.

Officially Apple's statement to the Global Mail on these reports is as follows:

Apple takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Apple online services such as the Apple Online Store and iTunes Store use Secure Sockets Layer encryption on all Web pages where personal information is collected.

That statement is not making people who have had their accounts highjacked feel very well. One forum poster on Apple's message board states, "It is very apparent that Apple iTunes has a big problem on their hands, and they are keeping quiet about it." On the bright side, Apple is reportedly refunding and/or crediting most of the hacked iTunes accounts fairly quickly.

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12 Comments

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My iTunes account got comprimised a couple years back; and apples attitude towards it was rather poor, since it was through no fault of my own. Their response to it was even worse, blocking my account out to verify it, telling me i had to go though my bank and ultimately file a police report to get my money returned to me. It took me 6 months to get my account unblocked and properly working after they did that, after i had already changed my password once i discovered the breach. strange part was whoever comprimised my account dident authorize any devices on the account but did purchase some $50 in apps, music, and whatnot.

Probably because they're using the same username and password across multiple services. Surprised it took hackers this long to figure out. Hmm this website leaked these email addresses and passwords, hey look this email address is on (iTunes, Xbox, eBay, etc), and look they used the same password on this service as well. Wow isn't that convenient.

mightymightyme said,
Probably because they're using the same username and password across multiple services. Surprised it took hackers this long to figure out. Hmm this website leaked these email addresses and passwords, hey look this email address is on (iTunes, Xbox, eBay, etc), and look they used the same password on this service as well. Wow isn't that convenient.

I don't do that and to repeat, signing into iTunes using my AppleID I get a message that my AppleID hasn't been used in iTunes before and wants me to go through first time setup.

mightymightyme said,
Probably because they're using the same username and password across multiple services. Surprised it took hackers this long to figure out. Hmm this website leaked these email addresses and passwords, hey look this email address is on (iTunes, Xbox, eBay, etc), and look they used the same password on this service as well. Wow isn't that convenient.

Exactly, 99.1% of the population uses the same username and password combination for every service.

mightymightyme said,
Probably because they're using the same username and password across multiple services. Surprised it took hackers this long to figure out. Hmm this website leaked these email addresses and passwords, hey look this email address is on (iTunes, Xbox, eBay, etc), and look they used the same password on this service as well. Wow isn't that convenient.

I think a lot of people do that because I am surely guilty. But I use very strong passwords. When you have so many account to keep tarck of, it is hard to remember complicated passwords, so it si normal for a person to use the same info.

As you stated, hackers know this and just try it on other sites. It is likely that a person with an iTunes account has other entertainment based accounts as well.

I expect apple should refund every penny without question. While they hammer other platforms like Flash for being insecure and readily hackable, look at their own.

I was hit to for about $100 a couple weeks ago. My iTunes account had been cancelled years ago, but I still had my Apple ID that I completely forgotten about. It had a pretty weak password and someone would have to have been dumb not to guess the secret question, but I was young and stupid years ago. Changed all the info, but the thing is, when I installed iTunes and tried to sign in with my Apple ID, it claimed that it had not been used for an iTunes account before. Assuming that's true, how did someone use my info on iTunes to buy anything?

i had my account password changed then when i went through the channels for password recovery it asked me my date of birth and it kept saying it was incorrect? well i know it been tamperd with beacuse i allways put the correct DOB so i gave up and created a new itunes account with a very strong password and new icloud account. little anoyed to have lost a fair few songs/videos/apps that i could no longer download without paying again.....

Not sure if it's related but I signed out of my itunes account on my pc and when a went to sign back in it had someone else's email address already in the apple id box, it was a name I had never heard of before to.

WarioTBH said,
Not sure if it's related but I signed out of my itunes account on my pc and when a went to sign back in it had someone else's email address already in the apple id box, it was a name I had never heard of before to.

I've had that happen too!...but it was about 2 years ago.

Shadrack said,

I've had that happen too!...but it was about 2 years ago.

I haven't been able to replicate it since but it's worried me a lot tbh