More health insurers let patients file claims online

Nearly one in three managed care companies now allow patients to file health insurance claims online, a remarkable jump from just six months ago, a new study said.

Health care companies are using the Internet to cut through red tape and make the health care process quicker and easier, according to a survey released Thursday by the consulting firm Cap Gemini Ernst & Young.

For example, nearly 31% of managed care Web sites surveyed allow patients to file claims online, vs. only 4% six months ago, the survey said.

It found that 59% of companies let patients track claims online compared to 27% last summer. Now, 45% of patients can access an explanation of benefits online, compared to 25% six months ago.

The automation also benefits doctors. The survey said 58% of plans have Web sites that allow doctors to make referrals online, compared to 20% just 6 months ago. Moreover, 81% of Web sites let doctors check plans' preferred drug lists vs. 59% six months ago.

News source: USAToday - More health insurers let patients file claims online

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