Musicload: 75% of customer service problems caused by DRM

Deutsche Telekom's Musicload, one of the largest online music stores in Europe, has publically released a letter last week which stated that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM. Major music labels are expected to be paid well for their source material, meaning the losses due to support for DRM are entirely on the music retailers. According to Musicload, DRM "makes the use of music quite difficult and hinders the development of a mass-market for legal downloads." Musicload has tried to differentiate itself from the competition by allowing independent music labels to sell their music on the service sans DRM, and the move has reportedly been a success. Musicload said that artists choosing to drop DRM saw a 40% increase in sales since December, and that more artists and labels are showing interest. The company hopes that DRM-free MP3s make a comeback, though there have been few signs that the major labels are interested.

News source: Ars Technica

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9 Comments

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They should just stop selling music with digital aids alltogether - if every music retailer would refuse to sell music with digital aids and were only selling music without it, then the greedy big labels would notice it when they wouldn't get money because it doesn't sell anymore.

why are yall acting like something is changing? its just saying 3 out of 4 problems are drm related not that the riaa has changed their mind and are gunna drop drm.
i really doubt they care if all problems were related to drm. they dont have to deal with it

adversedeviant said,
why are yall acting like something is changing? its just saying 3 out of 4 problems are drm related not that the riaa has changed their mind and are gunna drop drm.
i really doubt they care if all problems were related to drm. they dont have to deal with it

ok, but never forget that private and public pressure may make RIAA be in a bad situation if it isn't already..

Since we the public are the ones who buy DRM stuff, now imagine no one buying it anymore, what would do RIAA??

Yeah they will go after more pirates thinking they are the problem..

But if people only buy without DRM they have to let down DRM or became out of the game..

lol and you really think the riaa cares about the public interest?
people are going to continue to buy drm'ed music because they dont wanna go illegal and its just cheaper and easier to buy it online and throw it on their little ipods.

adversedeviant said,
lol and you really think the riaa cares about the public interest?
people are going to continue to buy drm'ed music because they dont wanna go illegal and its just cheaper and easier to buy it online and throw it on their little ipods.

i hate to admit it but i think your pretty much right ... people dont care as long as it works in there IPOD's there happy.

as for it being cheaper... it could actually cost more depending on how many songs are on a cd... unless your one of those people who just want a couple of songs per cd and thats it.... me personally though if i like a artist i generally like ALL (or atleast high percentage) of there music.... and say u got 15 songs or so @ 1dollar per song... u might as well just go out and buy the cd yourself and rip it... this way u got a HIGH quality version and can then convert to a bit rate of your choice for your portable mp3 players etc.

p.s. me ill NEVER buy DRM'ed music though as it's to limited in it's use (as im sure most of you would agree) .... i would rather just download elsewhere or buy the original music cd and rip it myself to MP3's.

about time! ... as no one is going to like DRM if they know what it is and what it does besides the greedy record companys.

"though there have been few signs that the major labels are interested. " that was pretty obvious as all those greedy record companys aint going want DRM free songs cause then all they going to do is complain about all the loses blah blah blah.

me personally if i cant get DRM free content then it just aint worth buying. PERIOD. if theres DRM i would rather just buy the actual audio cd and then rip it to MP3's myself.