Neowin's Facebook page taken offline - We're Back! (Again)

There is something strange going on with Facebook and Neowin. If you have tried to visit our Facebook page over the past few weeks, you will have noticed that it has simply vanished. While this could be a simple misunderstanding, Facebook has refused to reinstate the fan page because of a complaint that came from an @gmail.com address.

The saga started back on March 28 when Neowin was notified of a complaint against its Facebook page. Rather than doing something rational and contacting Neowin first, they simply pulled the page. 

Facebook first responded to our request for more information with this reply:

Hi Dave,

Thanks for your email. As you know, we received a claim of alleged rights infringement regarding the removed content. Per Facebook's Statement of Rights and Responsibilities, users are prohibited from posting infringing content on the site.

If you believe that we have made a mistake in removing this content, then please contact the complaining party directly with the following information to resolve your issue:

Notice #: [255360006]
Contact Information:
Name - [Jonathan ******]
Email - [******@gmail.com]

If both parties agree to restore the reported content, please ask the complaining party to contact us via email with a copy of the agreement so that we can refer to the original issue. We will not be able to restore this content to Facebook unless we receive explicit notice of consent from the complaining party.

Thanks for contacting Facebook,

Marissa
User Operations
Facebook

Neowin has not had any luck in contacting this individual and according to Facebook, the only way to retrieve our site is if Jonathan ****** agrees to reinstate the webpage. Facebook stated in a separate email, "unfortunately, we will be unable to restore this content unless we receive a direct request from this party."

We nagged Facebook for more information to which they stated:

The page uses trademark that belongs to one of our clients. The trademark "Neowin" represents a store of robot toys and is registered in UK and US.

We at Neowin did our diligence and scoured the Internet looking for this begotten robot store. When we dug through the trademark website of the US, we found no evidence of this, likewise can be said for the UK. Also, if you are a lawyer protecting a client, don't you think you would have some sort of email address other than GMAIL.com?

Neowin is registered as an LLC, we have rights to the Neowin business credentials but Facebook refuses to listen. We replied with the following message details:

1) You removed the page due to a complaint from a .gmail address that gave you a vague description and no facts or proof about the actual IP claim.
2) I have shown you that there is no USPTO filing for "Neowin", therefore his claim is false.
3) I have shown you that Neowin, LLC exists and has rights to the name.
4) The admin of the FaceBook page is emailing you from the neowin.net domain, not a gmail account
5) The person who made the claim is not a legal entity, and no "Neowin" robot toy exists
6) The so called claim comes from a griefer who has not responded to any emails. The reason why is because he is not real.
7) Since it is not a real person, legal office or any company that we can contact, we CAN'T get them to release this erroneous claim.

Facebook keeps responding by saying that the only way to resolve the issue is to get Jonathan to retract their complaint. Essentially, if you do not like a Facebook fanpage, create a DCMA request, send it from any email address, and then never open your email account again. By doing this, you can take down any fanpage because Facebook requires that the issuer rescind their initial complaint.

Neowin is at a bit of a roadblock. We asked to go around "Marissa" and speak to someone else but this has gotten us nowhere. Facebook drives enough traffic back to Neowin to make it worth our fight, but Lawyer's are not cheap and Neowin can't afford to fork out thousands of dollars to defend an anonymous complaint.

So we ask you Neowin readers and followers, what is our next step? Facebook is acting as a wall, we almost feel that "Marissa" knows that she was in the wrong and is now covering up her mistake by not providing rational responses and instead using canned responses.

[Update] Thanks for all your support! Neowin's Facebook page is back online. Thanks for sticking with us during this outage and make sure to like us on Facebook to show your support for our site.

[Update 4/27] We received notice from Facebook, that the page was pulled again due to the same false claim, we're waiting on who made the claim this time because Facebook doesn't give a detailed reason without asking for it.

[Update 4/28] Redmond Pie's page was taken down for a third time, you can read all about that here.

[Update 4/28] Our Facebook page is now back, it appears the coverage by many websites helped get our issue noticed by someone willing to think outside their job description. But, as of this time, we only have a handful of "likes", waiting to hear back if those will be restored too.  

Report a problem with article
Previous Story

PSPgo is gone for good

Next Story

Have an iPhone/iPad3G? Apple's been recording your location

329 Comments

Commenting is disabled on this article.

RedmondPie.com has the exact same thing happen to them

hxxp://www.redmondpie.com/redmond-pies-facebook-page-taken-down-on-bogus-complaint/

downhillrider said,
why does neowin even have a fb page. just for the "likes"? serves no purpose.

Traffic, a lot of traffic is generated from facebook and news articles are posted to the facebook page with links back to the site. Facebook is an excellent advertising tool for webmasters, you can gain traffic, hits, helping placement in search engines etc..

To those saying to just create another fan page, has it not occurred to you that the troll filing these bogus complaints will search out and file complaints against the new page as well? Facebook needs to beef up it's review process for ip complaints so legitimate pages aren't taken down due to some hater that wants to cause trouble by filing bogus complaints. No less should be done than forcing Facebooks hand in realizing their error and reinstate the original page else this will keep happening.

It wouldn't hurt for for Facebook to reveal more information to help Neowin establish what exactly is happening and how they can resolve the matter.

By listening to whoever is making these claims, they are actually favoring him/her/them over Neowin because they have apparently no interest in getting to the bottom of this.

This is bull****. You think Facebook would have learned the first time and take some time to review and research claims. Wtf are all their employees doing, twiddling their thumbs? Assign some employees to a department to thoroughly research claims. There is no reason or excuse a bogus claim should be allowed to bring a page down.

It makes me wonder how come I've filed claims against pages and they go ignored, yet this is allowed to happen.

Even though it's no fun what is happening you must say that you can only be succesful when you have a hater or two. So, in that case, go Neowin!

Anyway, the best of luck with this issue. Sometime they'll see the light.

A better way of protesting would be to file complaints about every single page on facebook. This would be an annoyance for the page admins like this is. But it would get the message across

Nothing to sue Facebook about. Its a free service, Neowin didn't pay anything to have their Facebook page so technically there is no "right" to have one. Same with neowin's own service (forums). They can ban whomever they want. Although technically I guess someone could complain if they are a paying member and were banned. But I'm sure in that case Neowin immediately returns a pro-rated refund so they don't get in any legal trouble.

bjlib70 said,
Nothing to sue Facebook about. Its a free service, Neowin didn't pay anything to have their Facebook page so technically there is no "right" to have one. Same with neowin's own service (forums). They can ban whomever they want. Although technically I guess someone could complain if they are a paying member and were banned. But I'm sure in that case Neowin immediately returns a pro-rated refund so they don't get in any legal trouble.

Apparently we are the product being sold, or something, I'm so confused. I'm just quoting mercurialmadnessman LOL.

warwagon said,

Apparently we are the product being sold, or something, I'm so confused. I'm just quoting mercurialmadnessman LOL.

Except there is something called Terms of Service. Most people believe it is just rules that the person using the service needs to follow, but there's also plenty that state what the provider of said service needs to follow as well. As it has been deemed that official EULA/ToS are legally binding, it CAN go to court.

Look people, deleting out accounts wont do anything.

Even if we were to delete our accounts it would probably turn out to to be like .000001% of Facebooks total population. IT wouldnt do anything, so seriously, stop suggesting a "delete profile" protest because it wont do anything.

On another note, Neowin should sue the hell out of Facebook.

xbamaris said,
Look people, deleting out accounts wont do anything.
On another note, Neowin should sue the hell out of Facebook.

They are giving you a free service. You aren't paying money for it.

warwagon said,

They are giving you a free service. You aren't paying money for it.

When an online service is free, it's often that YOU are the product being sold.

Think about it.

Just protest facebook people.. delete your accounts and say the hell with them. You can see how much trouble it is to even have one or to be mindless zombies following the cult.

Isn't that the purpose behind having "official" pages on fb, twitter, etc? Get the name trademarked already so you don't have to worry about this bs any more.

NeoTrunks said,
No doubt. Probably someone that was banned before.

It could be a current member who just likes to create trouble.

Is there anyway to prove to facebook that the site on facebook is yours to keep the false claims from happening again? Not sure if anything can be done to prevent this again.

Anyone go back through the userbase and see if anyone with the same name had an account here and was banned? I'm guessing the person responsible for all the mess was a previous user here that one of the ops threw the ban hammer down on.

And that is after you have a lawyer do that for you. And after that one is invalidated you STILL need to get it trademarked. Hmm. Spend money to do trademark. OR... Be lazy and dont trademark and spend money on lawyers fighting to get trademark invalidated and THEN have to do the trademark anyhow. Spend the money and get it trademarked or you'll be spending much more later fighting to get the name back. Its pretty obvious whoever is doing this on facebook isnt giving up since they complained about the second fanpage that was made. It might only be the first step on their smear campaign.

fb has become too big for its boots. I don't believe in websites linking every single article or forum to a fb link (e.g. share, like, comment..) - i never use them and if i want to "share" something as such, i would copy and paste the url. As for fan pages, well they had a use a few years ago - but now theres twitter & co.
/rant

SuperKid said,
Yes you need to trademark it, if someone else does this there is no more Neowin name for you.
Not exactly. If you can prove the name was in use by someone else before the trademark is filed, I believe its invalidated.

So I'm trying to figure out if you found out the trademark doesnt exist in either the US or UK, why your not immediately trademarking the name. Once you have trademarked it, you can show Facebook the trademark paperwork and they will immediately reinstate you are the legal owner of the fan page.

But, unfortunately now since you have made it public that you are NOT the legal trademark owners of the neowin name, anyone can go and trademark it and then you will completely lose the legal right to the name whatsoever - on facebook or your own website as well? Use your heads guys.

Dan~ said,
Can't you just make youre facebook page /Neowinllc that is the official name
or the d-bag who reported neowin can just make /neowintoys if he was that serious, it matches his business better too.

Uplift said,
cant you just change the name of the page? Unprofessional Journalism, Neo Win's.. etc.. not ideal but maybe the only option?

the complaint is full of ****, they shouldn't back down(neowin.com)

post your complaints to abuse@facebook.com

This is what I'm thinking of emailing them.

Dear ********

This is an letter of complaint regarding the ****** ******** page being removed. I think this page has been removed unfairly.
Are you sure you are not liable for company name damage from removing this website, While without any evidence been shown.
Also if you look at www.******.net and register for an account and you will see how long ******.net has been going for on the forums.
This is also a big security risk if any one can post a legal complaint without any evidence been shown lots of pages could be shut down.
I would like to hear any information regarding this if you are allowed to. This is a big negative for me using ******** but problems can be fixed if chosen to be fixed.

Thanks
"senders name"

this is just stupid, facebook needs a freaking real review process not shut it down on any claim and let other others fight it out crap they pull now

And here I am feeling depressed because shitbook removed one of my alts for allegedly posting inappropriate comments (all I said was free Tibet lol)

Even NEOWIN is having problems with that stupid website. I say spring up multiple fan pages and just keep remaking them if they get pulled down. Sorry for the lost content and all.. but that's what I did anyway. I created 10 more alt accounts just in case...

Wow, you would think that removing the page the first time would of created a record of this. Then, stating that Neowin has claim to said 'name' would prevent some jackass from doing it again... but alas. ahh the beauty of bureaucracy

and THIS is why I DON'T use FB.
as for your 'suggestion' on what to do (even though the site is back up?) could give people the full name and let the rest play on its own. But then again thats prob. illegal to do (grin).

But this is why I don't use FB amongst many other reasons, just un-needed mellow drama required.
Reminds me when I tried to restore an account not associated with an e-mail that existed anymore, took FB FIVE e-mails to get a 'proper response' and even then with proof my idnenity they still wouldn't restore the account (when i used FB for a VERY short time) they decided to remove it. Sorry you kids had to have an anonymous problem, but thats Facebook for ya.

I wish the drama was mellow xD

It wouldn't be wise to give out the name. Internet lynch mobs aren't pretty, especially when they get directed at the wrong person.

I expect that whoever it is has chosen to pose as someone else once again. The legality of *that* is questionable but for Facebook, copyright and trademark laws are more important than anything else.

Well I just deactivated my Facebook account. Don't really see a use for it and its just a massive time waster.

I suppose Facebook is immune from the bbb*org?? I'm about to go after foopets for bait and switch. was free up until yesterday where it became a $50 A year service... (for basic!!!!)

So, how did you get this resolved? Perhaps, we all can learn something from this, especially to prevent something like this happening again in the future.

See this is like a girl getting raped and then becoming best friends with the guy. You really should close down your FB page and protest it, why continue to use a service that pretty much bent over Neowin in the first place?

sava700 said,
See this is like a girl getting raped and then becoming best friends with the guy. You really should close down your FB page and protest it, why continue to use a service that pretty much bent over Neowin in the first place?

They're not going to turn away the traffic that a behemoth like Facebook brings just because of principles.

Welcome to Web 2.0, where "usercentric" means who is not enough talented to create or concretely partecipate to something of value is entitled by the "magic" user status to ruin other people works, by defaming on a blog, filing a complaint, starting flames, spreading a rumor...

Fear mongering is the new gold rush nowdays, and flamewar has always been a gold mine for raising impressions, so bigger fishes (FB) are happy to eat smaller fishes (NW) giving the most powerful tools to worst sociopaths on their networks, and claiming it is being responsible toward their users (actively exploiting fear mongering) and democratic (hosting endless flamewars).

You are not the first, and sadly you will not be the last.

WOOOOO! Pizza and Pool Party! Someone gather the location of all users, pinpoint the closet location we can all meet, and lets do it!!!!

shakey said,
WOOOOO! Pizza and Pool Party! Someone gather the location of all users, pinpoint the closet location we can all meet, and lets do it!!!!

Done.

Location: Planet Earth

So... where shall we choose?

_DP said,

Done.

Location: Planet Earth

So... where shall we choose?

Vegas, one huge dump of money on 1 poker table and play for billions.

If you don't like a websites policy then my advice is don't use that website.That being said look at how many users Facebook has,do you really think they have time and resources to follow up on every petty squabble that has be filed?Not that this is petty but it wouldn't surprise me if facebook don't get 100,000 of these types of incidents a day how can you tell legit from non legit?But I will have to say the above is F**kin creepy.

Hi Andrew,

We have received your request that we review the removal of content that you posted to Facebook. We can only correspond with an admin of the removed content, and we have no record of removing the content at issue from your account. To help us process this request, please have an admin contact us from their login email address with a copy of the email we sent them when the content was removed.

Thanks,


Audrina
User Operations
Facebook

jafoman said,
It looks like everything is right with the world again. The Neowin page is back.

It is indeed, we'll update the article sometime soon with the final resolution.

Purely FWIW...
When it comes to TM, least in the US past history of use matters.

RE: F/Book, or any other entity that holds authority, resolving any dispute boils down to what they feel is in their best interests... the ol' Godfather line about an offer that couldn't be refused had it right, though of course not advocating those sorts of imagined consequences. Right now some employee feels it's in her best interests to refuse Neowin -- if there is an actual (c) dispute she could get in hot water or risk losing some play time by ignoring it. As it stands if she listens to Neowin she gets nothing. Therefore Neowin gets the deaf ear. Having such an employee in the 1st place, with alleged rules to back her up does not speak well for upper mgmt, so trying to get them to over-ride her on the basis of what's right would likely have zero effect.

Framed in those terms, the task is to make the expected benefits of listening to Neowin better than the uncertain consequences of ignoring you folks. AS others have mentioned, media coverage, 4chan etc. are ways to do just that that have had some limited success. Being a PITA, or acting like you're going to be a PITA can work -- e.g. the comment on a profanity laced e-mail... that's IMHO why going to the head honcho often works, since they do not want to be bothered by day-to-day concerns. Legal approaches might/might mot work, but a letter from a lawyer couldn't hurt & shouldn't cost much if anything. Along those lines could re-frame the whole thing in terms that might interest whatever legal defense group. Could try organizing a boycott, but based on a re-framed argument I think, perhaps something broader based. Could also explore common interests with Google that could be seen as enhancing some future F/Book competition. Might also take a more traditional approach, like causes in the US going after advertisers -- find out who might have enough clout with F/Book & have Neowin loyalists threaten to boycott them.

You guys do know that filing complaints won't get you anywhere. More than likely, they'll just deactivate your account so you can't file complaints. Plus, when they see an influx in complaints against their OWN pages, they won't do anything.

Best bet is to just contact the media, its free and the reporters would have a feast on this story. As said before, Facebook HATES poor publicity.

File a complaint to all "popular" pages, such as Microsoft Official Bing Page? Xbox? MSN? then move on to Apple and other high profile companies?

Why don't you contact a few newspapers and see if they are interested in writing an article, it definitely is an attention grabbing story. It will help make your cause even more public.

Does facebook itself have Facebook profile? I'm up to make a bogus complaint about it and watch, what's going to happen

Hey Sh*tbook (facebook) there are more geeks/hackers on neowin then there are working for you. That being said reinstate the Neowin Fan Page.

also facebook they could also target your advertisers so do the right thing and save your advertisers and from being hacked and reinstate the NeoWin Fan page

Facebook legal system is hilarously stupid and primitive. It's the second thing similar like this that I saw recently.
This is the new way to get vengeance on someone. My guess is that you banned the wrong guy...

You have connections with other tech news sites, correct? Spread the story to them as an example of Facebook flaw. Enough publicity, and perhaps someone outside of your little e-mail contact friend will see, or be notified.

Really, it seems that the only way to get corporations to do anything is to get enough of the internetz to complain about it.

just keep bringing this topic up over and over..
probably not much you can do but shower them with bad publicity.

facebook has the same rights as anyone else that sets up a site
they can do whatever they want so what are we bitching about ?
fairness i guess ? Well life ain't fair

This is one more reason to stay off facebook and if you have to use facebook by now you should have realised to not use your real information. Facebook cannot be trusted and their days as an internet darling are numbered. MySpace had all of the same hype around it's database for potential advertising but never pulled off being able to use that data in a meaningful way. Facebook is getting to full of itself and is trying to force it's will over it's userbase. That's fine and dandy for now until people start to flee facebook in droves for the newer more sparkling social media outlet.

this is recently happening to lot of pages even corporate/partners of Facebook ...

guess the power of DMCA shines in full power ...
it's time for some parties to put this to use some human computing
even if just million users fill 1 requests it would crush the system
it would overflood everyone supporting these weirdnesses
... it's sad that instead of inventions we getting just more restrictions

What you need is Facebook attention, just disrupt the Facebook team that follow IP infringements and you will get a special treatment. Send this Webpage to IP@Facebook.com. If they got enough pressure you will get your review on fast track.

i think the best option is for all of us to create gmail accounts and start making complaints on facebook fanpages, this way we will show how stupid of a system they are using. If they start getting MASS COMPLAINTS and fanpages are being removed like dead files, not to also meantion the amount of people who are contacting them about what happen, they will have to rethink there way of dealing with this.!!! BTW changed my status to "If you do not like a Facebook fanpage, create a DCMA request, send it from any email address, and then never open your email account again. By doing this, you can take down any fanpage because Facebook requires that the issuer rescind their initial complaint."

lflashl said,
i think the best option is for all of us to create gmail accounts and start making complaints on facebook fanpages, this way we will show how stupid of a system they are using. If they start getting MASS COMPLAINTS and fanpages are being removed like dead files, not to also meantion the amount of people who are contacting them about what happen, they will have to rethink there way of dealing with this.!!! BTW changed my status to "If you do not like a Facebook fanpage, create a DCMA request, send it from any email address, and then never open your email account again. By doing this, you can take down any fanpage because Facebook requires that the issuer rescind their initial complaint."

Yep. That will work.

lflashl said,
i think the best option is for all of us to create gmail accounts and start making complaints on facebook fanpages, this way we will show how stupid of a system they are using. If they start getting MASS COMPLAINTS and fanpages are being removed like dead files, not to also meantion the amount of people who are contacting them about what happen, they will have to rethink there way of dealing with this.!!! BTW changed my status to "If you do not like a Facebook fanpage, create a DCMA request, send it from any email address, and then never open your email account again. By doing this, you can take down any fanpage because Facebook requires that the issuer rescind their initial complaint."

If i get bored enough to do this, ima def target hate conservative groups

lflashl said,
i think the best option is for all of us to create gmail accounts and start making complaints on facebook fanpages, this way we will show how stupid of a system they are using. If they start getting MASS COMPLAINTS and fanpages are being removed like dead files, not to also meantion the amount of people who are contacting them about what happen, they will have to rethink there way of dealing with this.!!! BTW changed my status to "If you do not like a Facebook fanpage, create a DCMA request, send it from any email address, and then never open your email account again. By doing this, you can take down any fanpage because Facebook requires that the issuer rescind their initial complaint."

Yeah I mentioned this in one of my other replies:

"I'm sure if someone started filing bogus ip claims on a bunch of celebrity Facebook pages/accounts, official pages for big well known businesses and entities thus getting those pages removed Facebook might change their tune once the complaints and legal threats start flowing in."

That seems strange that one complaint can completely take the page down so easily. Recently here in Australia there has been a number of cases in the news of people defacing Facebook pages with child porn and all sorts of other sickening images. It has taken the police and govt weeks for facebook to take any action against these obviously illegal pages, yet something like neowin gets taken down, no questions asked.

Seems like Facebook has their priorities all screwy!

Start sending fake claims for other sites, make them realize how redonk they are...and make this article circulating..oh and make the complaint for robot toys lol

Jedimark said,
Insulting the Facebook admins is not going to help Neowin's case.

+1

while I find it annoying that anyone can file a complaint and it's followed up on without any given evidence, the fact remains that the employees at facebook are just following the given rules and regulations.

"It has come to me that this Marissa admin here is a real bitch"
"Marissa bitch do you realize you did something wrong"

how do you think this will help?

I say delete that at once, before you get neowin permanently banned from facebook.

Gather data, request evident that neowin trademark does not exist in US and UK. Then send all information to Facebook. You need proof.

satus said,
Gather data, request evident that neowin trademark does not exist in US and UK. Then send all information to Facebook. You need proof.

Why does Neowin need to prove anything, shouldn't it be up to the other party to prove their existence/case first?

We have sent them proof the trademark doesn't exist. Their response is the same "contact the complainant and resolve it with them, or take them to court"

If that Marissa is at bright as it seems, you might as well just use a email server and set the from address to jonathan@gmail.com or whatever it was . Problem solved, hehe.

Maybe I should cancel my Face Book page before someone tries 2 claim that they have a Copy Right on the phrase "kevpan815"

I would contact the EFF about this. There's a problem whenever your entire companies profile can be taken down by a random/not-so-random person claiming to be your company.

this sounds like someone from Apple decided to be stupid and try to pull something. Facebook should provide who did the complaint then deal with them, instead of protecting them, they should allow that person to be interrogated, then future mistakes could be minimized.

soldier1st said,
this sounds like someone from Apple decided to be stupid and try to pull something. Facebook should provide who did the complaint then deal with them, instead of protecting them, they should allow that person to be interrogated, then future mistakes could be minimized.

From Apple?

i postet about the article on my facebook account, we should all do this, an we all should our freinds ro do the same!!!!!! if the news is on all facebokk accounts maybe facebook reads it

Just a thought, but why not send a polite request to Neowin's resident lawyer (DukeEsquire) and see if he would be interested in helping out the site pro bono (or even getting a little back when you win this case against Facebook)?

Sigh. Just another example showing that sites like youtube, facebook, amazon EC2 can't be used by business or journalists as they drop your account at any hint of copyright/libel claims,and assume you are guilty without any real proof.

Littlemutt said,
Facebook needs to just die and the government pull its plug before it destroys the world and the internet,, any more lives (bully suicides), and kids that are not supposed to be on Facebook at all wind up in courts or worse for 'cyber-stalking'.

http://www.msnbc.msn.com/id/42...ology_and_science-security/

Facebook is just a communications medium. The vast majority of users just use it for staying in touch with friends and family, or playing games. All of that stuff would happen on other sites if it didn't on Facebook.

MSN chat saw a few bully suicides back in the day.

I think they are confusing you with a company called Neowiz Games. They make foreign versions of Fifa and Battlefield online

Hell-In-A-Handbasket said,
Read in their FAQ section, you will see they have no authority whatsoever, they can only provile non legal intermediary support, they just go " bla bla has a complaint, can you do something" no go away " ok ". Anybody can ignore BBB. And Even acording to the BBB, they can do nothing.

This is true. However, not resolving a complaint or simply ignoring one will affect their standing with the BBB. Not something a company wants. Especially a company that has an A+ rating as of now.

@Matt said,

This is true. However, not resolving a complaint or simply ignoring one will affect their standing with the BBB. Not something a company wants. Especially a company that has an A+ rating as of now.

Any company with deep enough pockets to pay the BBB tax/fees can get on their good list, even poor, unreliableshoddy businesses with shady practices and scam organizations that pose as a front for a business.

I know it's not much, but I've now posted a link to this article on my blog, I've also started telling the people in my office area about this. Many avid facebook users. I think that might be changing...

Probably the best thing that could happen to Neowin.
I never liked Facebook, and having a Neowin page on facebook and generating traffic for them is stupid....
Oh well... life goes on...

haters gonna hate, this I understand...but seriously? Totally removing the page is way too harsh of an action, and I hope you get this all sorted out, Neobond! I was wondering what had happened...finally an explanation! Neowin's the best!

We were hoping to get it cleared up through reasonable conversations with them, which is why we initially refrained from going public on the issue. Once it became clear that was not possible, we decided to share it with the world.

I for one am telling everyone I know about this issue. Word of mouth. Everyone needs to know that facebook is doing this. It's little more than absurd! They appear to have found someone guilty of something with no form of proof required! No investigation, nothing.

Sad.... facebook... shame....

Makes me glad I deleted my account.

Facebook business pages has to be one of the ropyest / poorly coded sites I have used, for example you are told not to make a personal profile for your business account, but then you need a personal profile to make anything beyond simple settings changes.

Considering that Facebook turns over 100's of millions, you would have thought they would have coded this side of the site better and provided decent human support to deal with crap like this. I think they are so in demand that currently they almost don't need to bother as people will work around the problems to keep a Facebook presence.

I think the only way around this would be legal pressure. As you guys said, that costs money. However, I'm sure the Neowin member base would be more then glad to pay some of the way towards said legal costs. Obviously we can't pay tons, but if a lot of us donate a reasonable amount, I think this should provide enough money to cover a comfortable percentage of the cost?

I'd definitely be willing to pay a little towards the legal funding piggy bank. Who's with me on this if it came to it?

The Teej said,
I think the only way around this would be legal pressure. As you guys said, that costs money. However, I'm sure the Neowin member base would be more then glad to pay some of the way towards said legal costs. Obviously we can't pay tons, but if a lot of us donate a reasonable amount, I think this should provide enough money to cover a comfortable percentage of the cost?

i'd definitely be willing to pay a little towards the legal funding piggy bank. Who's with me on this if it came to it?

While we are at it lets shoot an elephant with a bee bee gun.

warwagon said,

While we are at it lets shoot an elephant with a bee bee gun.

Use enough BB Guns and that's going to be one *very* dead elephant.

I would have expected MVCs to be more behind this idea (which at this stage seems the only real option sans a miracle and this Marissa person shows up), but hey, what do I know?

The Teej said,

Use enough BB Guns and that's going to be one *very* dead elephant.

I don't think enough BB Guns will kill an elephant. I'm almost sure the only thing you'll accomplish is to have a very annoyed elephant trying to get you.

PS - Elephants never forget.
PS 2 - I agree with you, that legal action is the best they can do.

This is not a legal matter. Facebook has sole discretion here. It's their site and they can do what they please. If they want to take your page down just because they feel like it, they can.

Just like Neowin can (and do) ban people just because they can. You gonna sue to get your account unbanned if it gets banned?

RichardK said,
This is not a legal matter. Facebook has sole discretion here. It's their site and they can do what they please. If they want to take your page down just because they feel like it, they can.

Just like Neowin can (and do) ban people just because they can. You gonna sue to get your account unbanned if it gets banned?

The difference is that getting banned at a place like Neowin usually implies you broken the rules or ToS you agreed to when you registered. If a moderator is being an ass and bans you for no reason you or someone on your behalf can file a complaint with someone higher up on the chain to get the ban reversed. Most decent communities don't take kindly to abusive staff. Neowin hasn't broken any rules or Tos to get their page removed without warning. While Facebook can do whatever they want blah blah blah I've heard this too many times, yes it may be their site but it doesn't look good for them when they start removing pages all willynilly that haven't broken any rules or infringed on anything especially if they haven't bothered to investigate and verify the legitimacy of the claim and continue to refuse investigating the matter.

The problem here is that 99% of the time businesses such as Facebook don't read emails or reports, if they do they just skim over it and let an auto responder do the work. They're not even providing a proper channel or making an effort to resolve the issue.

I'm sure there's some kind of law that's been broken here, if not by Facebook, by the individual that filed the bogus complaint. The fact that Facebook refuses into it or make an effort to resolve the issue makes them just as guilty.

I'm sure if someone started filing bogus ip claims on a bunch of celebrity Facebook pages/accounts, official pages for big well known businesses and entities thus getting those pages removed Facebook might change their tune once the complaints and legal threats start flowing in.

Guys they really need to get a lawyer involve I am surprise no one here is saying there are free lawyers out there and that neowin has a legitimate case seems you guys dont really care that neowin should fight for there rights.

Take it to the press!!! I'm sure the media, the press and people would love to hear how with facebook you'll guilty with NO evidence required!

Nonsense!

I suggest threatening a lawsuit due to defamation of character. The fact that Facebook refuses to not only investigate this issue but act on it accordingly could be considered a continuance of the offence above as they are not allowing to challenge the offense that has been done.

I understand that the real suit would be against the bogus claim but Facebook is also at fault.

DarkNovaGamer said,
I suggest threatening a lawsuit due to defamation of character. The fact that Facebook refuses to not only investigate this issue but act on it accordingly could be considered a continuance of the offence above as they are not allowing to challenge the offense that has been done.

I understand that the real suit would be against the bogus claim but Facebook is also at fault.

How can it be defamation of character? It's not like they've announced that the Neowin page was removed because of IP violations to the world...

Another reason that Facebook sucks.. never will I have one and I would hope all would just delete theirs. Why feed the fire and put money in their pockets. Everyone that reads and enjoys Neowin should protest Facebook by no longer using the service. But ya know what, so many here are hooked it's just beyond unreal - it's a drug and you need help getting away from this fake social gathering..step outside people, get some air and talk to others face to face.

sava700 said,
Another reason that Facebook sucks.. never will I have one and I would hope all would just delete theirs. Why feed the fire and put money in their pockets. Everyone that reads and enjoys Neowin should protest Facebook by no longer using the service. But ya know what, so many here are hooked it's just beyond unreal - it's a drug and you need help getting away from this fake social gathering..step outside people, get some air and talk to others face to face.

It's called "Social Media". It is a way for people to communicate from a single source. How the hell would you know about how many people here are "addicted" to the site? Go outside yourself.

Try searching for the guy on facebook by using his email address if you haven't done that. They have to have a facebook page themselves to be able to report you.

I posted about this on my website, I too have a Facebook community page. This is beyond ridiculous that facebook lacks any common sense, refuses to look into and rectify the issue and reinstate the page.

I agree with the comments above, the best way to handle this is to get this story (read: bad publicity) to as many people as possible... this should help speed things along.

this is almost as stupid as when they kept taking my picture off facebook and claiming I am using someone elses image as my own..... gawd that was a stupid fight

Ultimately, it's up to Facebook. If they want to take your page down, it's their choice. You haven't paid them for any services that they are entitled to offer to you. There is nothing a lawyer (or Judge for that matter) can do here. Facebook doesn't guarantee you a site.

Indeed. And this should teach people a lesson about Facebook: Your life does NOT depend on it. If you start believing that, you've submitted yourself to a monster. Neowin doesn't need Facebook, and it should take this opportunity to get the word out that Facebook "can be done without".

Just say NO - to Facebook.

RichardK said,
Ultimately, it's up to Facebook. If they want to take your page down, it's their choice. You haven't paid them for any services that they are entitled to offer to you. There is nothing a lawyer (or Judge for that matter) can do here. Facebook doesn't guarantee you a site.

To both the above posters, the Facebook page was the source of a lot of traffic and revenue. This is not just a minor issue of unimportance as Neowin is losing traffic and revenue all due to a bogus complaint that has no merit or legitimacy to it. I'm sure you would feel the same way if you were a webmaster, especially if you worked hard to gain that traffic and revenue.

I can't believe anyone would support Facebook doing this and it's not as simple as not using Facebook or using something else considering Facebook is the most used/visited social network it's great for visibility, advertising and getting known around the world.

Are you sure that the page wasn't hacked? Other people have received pretty much the same email from "Marissa" over the last few months.

Get an exclusive interview with Mark Zuckerberg under the guise of Facebook's relationship with Microsoft, or social media technology or some such that would legitimately make a great news story here and half way through the interview start grilling him about this situation.

What do you and Microsoft have planned for the future and also what are your plans regarding reinstating Neowin's Facebook page?

Should work like a charm

spenser.d said,
Get an exclusive interview with Mark Zuckerberg under the guise of Facebook's relationship with Microsoft, or social media technology or some such that would legitimately make a great news story here and half way through the interview start grilling him about this situation.

Should work like a charm

+1

Surely everyone here can be a bit more mature then this. The owners here have a legitimate claim against FB...which is the FB pages provides a revenue link back to this site. With the takedown of the FB page that revenue is gone. And all of you want to do is find this person and egg his house? My advice is to find a lawyer that does IP work....maybe it can be done pro bono.

BlendedFrog said,
Surely everyone here can be a bit more mature then this. The owners here have a legitimate claim against FB...which is the FB pages provides a revenue link back to this site. With the takedown of the FB page that revenue is gone. And all of you want to do is find this person and egg his house? My advice is to find a lawyer that does IP work....maybe it can be done pro bono.

they can appeal the claim

The fact is, Facebook has yet to provide any evidence supporting this guys claim.

If you WERE to take legal action you'd almost certainly win. So in a sense you'd have to spend money to make money, considering you could sue for quite a bit if you wanted to.

Ridlas said,
Who cares, Facebook is stupid anyways.

*rollseyes* Read the article next time rather than jumping on the bandwagon prematurely. Otherwise it's not (only) FB that comes across stupid.

Facebook drives enough traffic back to Neowin to make it worth our fight, but Lawyer's are not cheap and Neowin can't afford to fork out thousands of dollars to defend an anonymous complaint.

Mhh...
I know this sounds ridiculously simple and so... Just throwing in an idea...

Send the same email again and the first line reads:
"CONFIDENTIAL: ACTUALLY READ THIS MAIL. IMPORTANT."

Who knows? Maybe they just don't read them and use some weird auto-responders or just skim...

GS:mac

SK[ said,]That's right, use caps to make you stand out like a child.

a) They really seem to just skim or whatever... Caps, if used wisely, can help.
b) Confidential notices are always written in caps.
c) Just the first line should be caps, not the whole text.

GS:mac

I say at this step get lawyers involve there are lawyers out there that will work for free and take your case for free if they truly believe you have a case.

OK 1 thing we can all agree on is that Facebook hates bad publicity.

So most of the readers here on Neowin, have blogs, their own Facebook accounts, twitter accounts, etc. So how about all those of us, we who read Neowin go out and spread the word as to this asinine situation. If we all tell people and ask them to tell people and spread the word around, in a BIG WAY. I would assume that Facebook would wake up.

Thats just my opinion.....

TechGuyPA said,
OK 1 thing we can all agree on is that Facebook hates bad publicity.

So most of the readers here on Neowin, have blogs, their own Facebook accounts, twitter accounts, etc. So how about all those of us, we who read Neowin go out and spread the word as to this asinine situation. If we all tell people and ask them to tell people and spread the word around, in a BIG WAY. I would assume that Facebook would wake up.

Thats just my opinion.....

This would be the best recourse. There is no point in lawyers, as Neowin doesn't have a right to have a page on there. Facebook has every right to take down whatever they want, as long as there is no contract stating otherwise. All that can be done is either work with them, or work against them and try to air the dirty laundry out in the open.... Good luck Guys.

Even more reason NOT to use Facebook. It's run by a bunch of children who jump to conclusions and do nothing more than the bare minimum when problems crop up.

Facebook Sucks! Pretty sad they listen to some jackass complaint and not contact Neowin, i bet if Neowin paid out big $$$ to greedy asses @ Facebook in Advertising revenue they would restore the page.

Manish said,

Exactly. It would've prevented this sort of hassle.

Apparently not, since Facebook refuses to look at the databases.

episode said,

Apparently not, since Facebook refuses to look at the databases.

It would've made for a much stronger argument though, and they could've responded to the below statement by FB with clear evidence to the contrary.

The trademark "Neowin" represents a store of robot toys and is registered in UK and US.

facebook term
"If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal."

Good write up here Neowin. You've just alerted countless Facebook users of their poor support and the unwilingness to listen by these large organisations.

Just create another facebook page... call it neowin.net, instead of just neowin, or something... start over, make it better.
Of course, don't stop bugging facebook for the old account!

pocaracas said,
Just create another facebook page... call it neowin.net, instead of just neowin, or something... start over, make it better.
Of course, don't stop bugging facebook for the old account!
And then when the griefer files a complaint against the new FB page...???

Well, we can start a petition or facebook event to get it restored.
Also, Neowin is a part of Media, they can contact media, there is a possibility that some tech-blogs may not support it due to competition, but news sites may support.

It's all about reaching/conveying message to higher officials of Facebook…

We're not the only tech news site it's happened to it turns out, I know of at least one more that has suffered similarly, albeit slightly different, their page was taken down, and then taken over by the malicious complainant.

DaveLegg said,
We're not the only tech news site it's happened to it turns out, I know of at least one more that has suffered similarly, albeit slightly different, their page was taken down, and then taken over by the malicious complainant.

We have a big group here at Neowin, we can start facebook event (regarding petition), we will join to support you. I know this isn't a solution but we can give it a try before figuring an actual solution.

Also, you can file an Internet Crime Complaint Center (http://www.ic3.org) against that annoymous emailer or if possible againt Marissa/Facebook.

I would have thought you guys would have some friends high up there or somewhere in the tech world to put some screws on FB.

Tell Facebook to go here:
http://tess2.uspto.gov/

And perform a Trademark Electronic Search System (TESS) search. Since neither NEOWIN or NEO WIN show up then they can not make a claim that someone has this trademark. Of course since I can't find you I would have to concluded neither do you lol. Of course I could be doing this all wrong but just suggestion.

Just trying to help...

We have done, ditto for the UK trademark database, they refuse to check, we just get pushed around in circles of "come to an agreement with the complainant, or hire a lawyer and take them to court", we can do neither as they don't exist.

DaveLegg said,
We have done, ditto for the UK trademark database, they refuse to check, we just get pushed around in circles of "come to an agreement with the complainant, or hire a lawyer and take them to court", we can do neither as they don't exist.

In Canada we have a small claims court, where you are not allowed to bring lawyers. Sue them for like 50% of the maximum allowed in small claims court. Then they will have to bring evidence of the claim and produce the persons contact info.

Log a complaint with the Better Business Bureau.

Still just brain storming.... excellent site keep up the good work.

Vieprv10 said,
Tell Facebook to go here:
http://tess2.uspto.gov/

And perform a Trademark Electronic Search System (TESS) search. Since neither NEOWIN or NEO WIN show up then they can not make a claim that someone has this trademark. Of course since I can't find you I would have to concluded neither do you lol. Of course I could be doing this all wrong but just suggestion.

Just trying to help...


Well the only problem is the USPTO is not the only place a trademark can be registered in this country. It can also be registered with the Secretary of State in any of the 50 states, although, USPTO does take precedence over them all. I thought for a minute there might be a NeoWin filing in the state facebook is registered in, but there is not. In fact across the United States the closest thing that comes to Neowin, LLC (which is chartered in Michigan btw) is Neo Wind, Inc. and NeoWine, Inc.

This makes me want to close my Facebook account. They aren't very smart if they start randomly shutting down people's pages.

To be honest idiots like this need to have their info publicized. Anyways it's not like it matters, the information is likely fake so what harm would it do?

Start mass sending other anonymous takedown requests from gmail accounts?

Seriously, it's idiocy that this kind of abuse is acceptable, and it's even more ridiculous that their bureaucratic approach to fixing it is to have the other parties do it "offline" so-to-speak even when presented with the fact that the other party won't communicate or reveal themselves, let alone their entire claim is illegitimate.

They're not even a publicly traded company and they're already burdened by this level of stupidity? No way Facebook is around in the next 10 years in its current state.

Also, yea, threatening them with legal action. You can claim that you did not violate any TOS, they didn't give you a chance to prove anything, they are causing you to lose website traffic, and therefore income, blah blah blah.

I know legal fees are tough, but sometimes, you can include the cost of court fees in the settlement/what you are suing for.

Seizure1990 said,
Also, yea, threatening them with legal action. You can claim that you did not violate any TOS, they didn't give you a chance to prove anything, they are causing you to lose website traffic, and therefore income, blah blah blah.

I know legal fees are tough, but sometimes, you can include the cost of court fees in the settlement/what you are suing for.

+1.

Seizure1990 said,
Also, yea, threatening them with legal action. You can claim that you did not violate any TOS, they didn't give you a chance to prove anything, they are causing you to lose website traffic, and therefore income, blah blah blah.

I know legal fees are tough, but sometimes, you can include the cost of court fees in the settlement/what you are suing for.

That's assuming you win in a court of law although I have no doubt that Neowin would here.

Who wants to bet that is was the douchebag who started that "NeowinLeaks" page on Twitter? Look what they tweeted about 10 minutes ago:

#neowin This just in, Neowin doesn't like it when their accounts get banned for no apparent reason. LOLOLO @NeowinFeed

MightyJordan said,
Who wants to bet that is was the douchebag who started that "NeowinLeaks" page on Twitter? Look what they tweeted about 10 minutes ago:


Don't let them fool you, the page has been done way before that account appeared.

MightyJordan said,
Who wants to bet that is was the douchebag who started that "NeowinLeaks" page on Twitter? Look what they tweeted about 10 minutes ago:

They would probably like you to think so, but as Andrew said, it happened a while back.

MightyJordan said,
Who wants to bet that is was the douchebag who started that "NeowinLeaks" page on Twitter? Look what they tweeted about 10 minutes ago:

What an idiot.

MightyJordan said,
Who wants to bet that is was the douchebag who started that "NeowinLeaks" page on Twitter? Look what they tweeted about 10 minutes ago:

Ya some people who say 'no reason' just mean 'reasons I don't agree with'.

Avalanche said,
4chan can do some amazing detective work for some tits in return

Thats a good idea. heck i wouldnt be surprised if a lot of 4 chan members are members here.

mollick2 said,
1 & 2.

I invite you to check any of the global or Random (/b/) rules. Not sure where all this "Oh don't talk about 4chan!!!!!!!" comes from.

mollick2 said,
1 & 2.

It's great to see morons spout this whenever 4Chan is mentioned. These rules are only ever in affect for raids to avoid backlash for the boards and to avoid any possible bans from moot if/when the target files any sort of complaint.

Facebook is crap. You guys should use this situation as a motivation to build your own social networking tool which respects members' privacy and does not get taken down by trolls using gmail.

Neobook sounds good

schizo_ said,
Facebook is crap. You guys should use this situation as a motivation to build your own social networking tool which respects members' privacy and does not get taken down by trolls using gmail.

Neobook sounds good

Hmmmm..........

schizo_ said,
Facebook is crap. You guys should use this situation as a motivation to build your own social networking tool which respects members' privacy and does not get taken down by trolls using gmail.

Neobook sounds good

Might not be a good idea - there's a piece of software for EBook authoring called Neobook...

Mr. Black said,

Might not be a good idea - there's a piece of software for EBook authoring called Neobook...

K, call it "The Neowin Social Network".... Have it set up like the old "modblog" ie:customized homepage... Could be interesting

Maybe threatening Facebook with legal action would be enough to get them running scared and reinstate the page and hopefully validate the legitimacy of IP claims. If that fails ask members to help pitch in for a legal fund or create a new Neowin page. The latter may not be the best option considering this loser could just complain about the new page and also get that removed.

I know Youtube is also notorious for this, they'll remove videos and accounts on a whim without verifying the legitimacy of the complaining party that the IP allegedly belongs to. People have had videos removed they created themselves with entirely original content and no copyright content whatsoever. Anyone can troll and get your page shut down, content removed even if you are sole owner of that content, copyright and trademark.

Whoever this idiot is, is a pathetic moron in my opinion that he/she would resort to making a false claim to get a page shut down. It's like he/she doesn't have anything better to do than troll and that is the limelight of his/her life. Just stop being an ass, if the user was banned it was for a reason. He/She should shut the damn computer off for once and do something else productive and stop acting like an immature child.

Xtreme2damax said,
Maybe threatening Facebook with legal action would be enough to get them running scared and reinstate the page and hopefully validate the legitimacy of IP claims. If that fails ask members to help pitch in for a legal fund or create a new Neowin page. The latter may not be the best option considering this loser could just complain about the new page and also get that removed.

As a completely free service, I'm guessing Facebook have their backsides covered with regards to the legal side of doing what they want in terms of closing accounts. I don't think this would help.

I know Youtube is also notorious for this, they'll remove videos and accounts on a whim without verifying the legitimacy of the complaining party that the IP allegedly belongs to. People have had videos removed they created themselves with entirely original content and no copyright content whatsoever. Anyone can troll and get your page shut down, content removed even if you are sole owner of that content, copyright and trademark.

Whoever this idiot is, is a pathetic moron in my opinion that he/she would resort to making a false claim to get a page shut down. It's like he/she doesn't have anything better to do than troll and that is the limelight of his/her life. Just stop being an ass, if the user was banned it was for a reason. He/She should shut the damn computer off for once and do something else productive and stop acting like an immature child.

Xtreme2damax said,
Maybe threatening Facebook with legal action would be enough to get them running scared and reinstate the page and hopefully validate the legitimacy of IP claims. If that fails ask members to help pitch in for a legal fund or create a new Neowin page. The latter may not be the best option considering this loser could just complain about the new page and also get that removed.

I know Youtube is also notorious for this, they'll remove videos and accounts on a whim without verifying the legitimacy of the complaining party that the IP allegedly belongs to. People have had videos removed they created themselves with entirely original content and no copyright content whatsoever. Anyone can troll and get your page shut down, content removed even if you are sole owner of that content, copyright and trademark.

Whoever this idiot is, is a pathetic moron in my opinion that he/she would resort to making a false claim to get a page shut down. It's like he/she doesn't have anything better to do than troll and that is the limelight of his/her life. Just stop being an ass, if the user was banned it was for a reason. He/She should shut the damn computer off for once and do something else productive and stop acting like an immature child.

Threaten Facebook? With legal threats?

Uhm....do you ENJOY finding beehives and just punching them bare-fisted? It doesn't end well.

LiquidSolstice said,

Threaten Facebook? With legal threats?

Uhm....do you ENJOY finding beehives and just punching them bare-fisted? It doesn't end well.

In this case yes, because there is proof this is a bogus claim. Facebook could be in trouble for not verifying the legitimacy of the claim, not doing anything to resolve the issue and Neowin could win a lawsuit if they sued and then have Facebook pay their legal fees if they win.

Facebook on the contrary has no case or evidence against Neowin so let's see who would win, there's nothing Facebook could bring against Neowin if they were threatened with legal action. I'm pretty sure Facebook would want to stay out of court especially if they have no solid evidence or proof to support their decision. I don't think a complaint that is likely poorly written from a random Gmail address is admissible as proof.

Facebook are to blame that this was allowed to happen. Threatening legal action might get them to stop dragging their asses and look into it.

I'm glad they take these claims seriously, most sites don't. They did the right thing by taking the page down. Now they just need to investigate the claim to see whether it was valid.

RichardK said,
I'm glad they take these claims seriously, most sites don't. They did the right thing by taking the page down. Now they just need to investigate the claim to see whether it was valid.

Hmm seems the wrong way to do things to me, investigate first, ban after.

RichardK said,
I'm glad they take these claims seriously, most sites don't. They did the right thing by taking the page down. Now they just need to investigate the claim to see whether it was valid.

It's good that they take it seriously but the way they have handled it is not fair.

RichardK said,
I'm glad they take these claims seriously, most sites don't. They did the right thing by taking the page down. Now they just need to investigate the claim to see whether it was valid.

So if I tell police you are smuggling drugs into your country, it would be okay if you went to jail (because they take these complains seriously) and then they should investigate you?

Very stupid logic, seriously.

Byron_Hinson said,

Hmm seems the wrong way to do things to me, investigate first, ban after.


When it comes to the internet and content hosting, it is far easier for the hosting site to simply remove or temporarily disable the content in question immediately than to allow an issue to escalate into a full DCMA notice from a legal team. If the content creator disagrees with their decision, then they can petition against the decision as neowin has done here. But in this case, there is not an ounce of cred or proof supporting their claim, and Facebook customer service refuses to correct their mistakes.

Rodrigo said,

So if I tell police you are smuggling drugs into your country, it would be okay if you went to jail (because they take these complains seriously) and then they should investigate you?

Very stupid logic, seriously.

That is what would actually happen.. they need to detain you in order to investigate the allegation.

Hardcore Til I Die said,

That is what would actually happen.. they need to detain you in order to investigate the allegation.

However they cannot detain you indefinitely on the allegation alone.

Stetson said,

However they cannot detain you indefinitely on the allegation alone.

Nope, there are time limits, but the guy I quoted didn't mention that... he just said "it would be okay if you went to jail" which is a very real possibility when you are accused of a serious crime.

Here in the UK the seriousness of the allegation is often used as a reason not to grant somebody bail (the fear they will try to flee the country to escape justice)

Does this mean if i make a complaint against the facebook homepage for copyright infringment they would have to take it down?

Visnu said,
You should setup a spot for donations to get a lawyer or two, in my opinion.

They don't want lawyers, the article says "Lawyer's" (capital L and everything). Money can't buy "Lawyer's", but maybe it can buy a grammar book.

I think the root of the problem is Facebook doesn't need to care about its users on an individual level, irrespective of if that user is a business or a person. As such, they feel they can stonewall you without you having any recourse.

The sad part is they can as no one has a right to use their stuff...

Dennis said,
One complaint can take down a Facebook page? Seems wrong.

Yeah...I'm going to take down all the pages I don't like now. Hehe.

blahism said,
This is just beyond retarded.. Guilty until proven innocent?

Why as a corporation would facebook want to get in the middle of possible legal issues, it's better for them to stay out of it.

p858snake said,

Why as a corporation would facebook want to get in the middle of possible legal issues, it's better for them to stay out of it.

But they're opening themselves up to litigation by a) not complying with their own policies, which gives a right to appeal, and b) not complying with the DMCA, which the request came under, by ignoring our counter-notification. The DMCA is part of US law, so they could get themselves into all kinds of trouble.

blahism said,
This is just beyond retarded.. Guilty until proven innocent?

Worse if the court can't do hearings because one party disappears you're still guilty!

Nelsoon said,

Worse if the court can't do hearings because one party disappears you're still guilty!

That's not true at all. If someone fails to attend Court then no evidence would be offered on their behalf and they would lose.

Hardcore Til I Die said,

That's not true at all. If someone fails to attend Court then no evidence would be offered on their behalf and they would lose.

If you're understand what i wanted to say, it's that even if the other party is not responding to facebook, facebook will not restore neowin page saying that facebook would decide that they still guilty because the other party didn't responded.

Welcome to my world ... this happened with a photography page I own. The offending images that were reported were entirely safe for work, and I think someone who just disliked the people who were in the photo was responsible. Took weeks to resolve.

bdsams said,
Who did you talk to, PM me the email address?

I actually just used the contact they sent in the original email ... unfortunately, my inbox was moved to another server and I lost all my emails a few months back

I must admit though, they weren't very friendly and kept repeating over and over as if they were an automated system.

What clinched it for me was removing the images and then sending facebook a snotty, swear filled email (I assumed at this point I'd never see my page again) ... next thing, I got an email saying it had been put back online!!! LOL! I hope you get it sorted man. Sorry I can't be any more help!

SuperKid said,
And they are most likely laughing now, can't let them win I say!!

Or somebody who got tired of all the Windows 8 news.....

Mike Frett said,

Or somebody who got tired of all the Windows 8 news.....


neoWIN can report on all the WIN news they want, that's why I come here. I get annoyed at all the NON-WIN stuff like Apple news.

ScottDaMan said,

neoWIN can report on all the WIN news they want, that's why I come here. I get annoyed at all the NON-WIN stuff like Apple news.

Agree +1

Neobond said,
This makes me a sad admin

+1 (650) 543-4800, Facebook phone support. They don't do tech support, but they do do Copyright claims and that sort of stuff! Good luck!

bdsams said,
We tried that number but they wont hear IP complaints over the phone, nor settle disputes.

Really? That's pretty ridiculous! I guess there's just no other way but to keep on sending them at Facebook some hard evidence that you guys are the ones who own Neowin...

You could try searching for the email adress on Facebook (just enter it in the search field) and see if there's a user attached to it, contact him that way, or use social engineering and get into his GMail

Ambroos said,
Well then, I sense a solution

Better yet, ask Anonymous to give Facebook some of their loving...maybe they'll flood Facebook complaint system with a million requests of page removal.

Neobond said,
This makes me a sad admin

You know, it's funny because a friend & active blogger at my school just had the same thing happened to her. What's sad is that all her posts were just on that blog. She tried to get in touch with Facebook but she had no luck!

Quick Shot said,

You know, it's funny because a friend & active blogger at my school just had the same thing happened to her. What's sad is that all her posts were just on that blog. She tried to get in touch with Facebook but she had no luck!

Sounds just like the same BS you have to go through dealing with Credit Reporting Agencies. They take the word of the lender as the gold standard and no amount of evidence or on the part of the consumer will get them to change the information unless it comes from the entity that put in the incorrect information in the first place.

bdsams said,
We tried that number but they wont hear IP complaints over the phone, nor settle disputes.

Time to take this viral? I'm sure FB wouldn't appreciate negative publicity, especially considering the circumstances and fact that a simple complaint from a random gmail account took down a noticeably popular page...

sviola said,

Better yet, ask Anonymous to give Facebook some of their loving...maybe they'll flood Facebook complaint system with a million requests of page removal.

That's a very nice idea.

Ambroos said,
Well then, I sense a solution

Do this Neowin. Its the only solution the people behind these reponses are either script monkeys or bots EF THE SYSTEM!

kkick said,

I can spoof the email address with an agreement of retraction... :-P


+1 for spoofing the address. Seems like the quickest and easiest solution.

Neobond said,
This makes me a sad admin

I never understand what makes some people tick... What sick minded individual would want to close neowin on Facebook is beyond me... Mind you there are some people who hate popular websites, these people are just tools. Can I say that, dam it... Too late I've said it. Absolute no respect for neowin at all.

Hey Sh*tbook (facebook) there are more geeks/hackers on neowin then there are working for you. That being said reinstate the Neowin Fan Page.

Neobond said,
This makes me a sad admin

Welcome to the internet, Paypal, google and other large organisations... handle these disputes in the SAME EXACT way. Bogus claims can get your Paypal closed without posibility for apael, your google checkout/advertisement without posibility for apael... This happened to me and others around me more then once.

ANYONE can take down communities like Neowin without much effort. Your advertisement and donating functionalities can be taken down within a week exactly the same as the Neowin facebook page has been shut down. If this guy, or group is really ticked off, you guys really have to put allot of effort into keeping Neowin online.

Just keep it in mind, it is really, really easy to take down communities.

Jonessie said,

I never understand what makes some people tick... What sick minded individual would want to close neowin on Facebook is beyond me... Mind you there are some people who hate popular websites, these people are just tools. Can I say that, dam it... Too late I've said it. Absolute no respect for neowin at all.

An Apple fanboy that wanted to rebel against Microsoft fanboys on Neowin. /s