Netflix gets hit with Christmas Eve outage; millions annoyed [Update: It's finally back up]

So it's Christmas Eve in the US and all through many houses, there are lots of annoyed people who were planning on streaming their favorite Christmas movies through Netflix (National Lampoon's Christmas Vacation, anyone?). As it turns out, the service is experiencing an extended outage that's affecting many US users.

Netflix's Twitter account has admitted it is working on the problem but there's no word yet on what caused the outage.

Hopefully things will be back up by the time Santa is finished with his rounds.

Update: Engadget reports that the outage is only affecting certain devices. Our smartphone and smart TV products appear to be affected by the issues. Netflix Cloud Architect Adrian Cockcroft stated on his own Twitter account that the problems, which began around 4 pm Eastern time, are due to glitches with the servers over at Amazon Web Services.

Update 2: Netflix's Twitter account now says that all their services are back up and running, about 16 hours or so after the outage started:


Source: Netflix on Twitter

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Information I have about the situation is it affects devices such as the Wii and set-top boxes like Roku and is related to authenticating the devices. I was told there was minimal effects on computer browser streaming.

Lord Method Man said,
And yet I'm told moving everything to "the Cloud" is a great idea.

My iTunes library had full uptime today and was able to provide us good entertainment.

Streaming my ***

GS:mac

Hit our Wii and our BluRay (Samsung) player earlier. Switched to regular Disc for now. Funny thing was - it stopped working right after an episode of a TV Show finished playing. (Very much due to the extreme buffering the BluRay player does.).

Why complain and make these Engineers stay out and working on Xmas eve?? This reminds me of those same people that call satellite tv companies like Dish/Direct that their TV's are not working Xmas day and need a tech to come out - I don't think they realize that even though someone may answer the phone (not US call center) that if you call for someone on days like this someone gets forced to work...those people deserve time with their families too - TV is not important.

sava700 said,
Why complain and make these Engineers stay out and working on Xmas eve?? This reminds me of those same people that call satellite tv companies like Dish/Direct that their TV's are not working Xmas day and need a tech to come out - I don't think they realize that even though someone may answer the phone (not US call center) that if you call for someone on days like this someone gets forced to work...those people deserve time with their families too - TV is not important.

maybe because most people get these days off and want to watch something they pay for??

A company like Netflix is not going to leave their network unattended at any time of the year. They will have engineers on standby 24/7/365.

Chugworth said,
A company like Netflix is not going to leave their network unattended at any time of the year. They will have engineers on standby 24/7/365.

they outsource thier datacenter to amazon ec2 and amazon takes care of it.

aviator189 said,

maybe because most people get these days off and want to watch something they pay for??

Ok so your wanting TV for ONE DAY a special Holiday such as Xmas and you force people to work cause of your TV greed..ok just checking. Just making sure you are gonna be like that and make someone else leave their family to have to make sure you don't miss a second of TV.

sava700 said,

Ok so your wanting TV for ONE DAY a special Holiday such as Xmas and you force people to work cause of your TV greed..ok just checking. Just making sure you are gonna be like that and make someone else leave their family to have to make sure you don't miss a second of TV.

This whole argument is really silly. From Netflix's perspective, the service will be up. They don't look at any differently than a police station or a hospital. The people who work during Christmas will likely get other days off. Maybe those employees offered to work during this time because didn't have any Christmas plans or don't even celebrate Christmas.

warwagon said,
Maybe it's a sign that instead of watching movies they should converse with their family.

While I agree with conversing with the family a few reasons people may want to stream a movie is to do so together as a family watching classic Christmas movies or other reasons.

warwagon said,
Maybe it's a sign that instead of watching movies they should converse with their family.

Or maybe one should get off the computer and "converse with their family".

Hint hint...

watching movies with our families is relaxing.
we talk during all day, through meals and dinner, and then we sit down and watch a good movie together, laughing.

COKid said,

Or maybe one should get off the computer and "converse with their family".
Hint hint...

My thoughts exactly.

Pot... meet kettle... Don't point a speck in someone elses eye until you take care of the plank in yours... Stones in glass houses...

and what not...

warwagon said,
Or they could just turn on the local TV. I'm sure there is some classic on TV.

Oh yeah like hum ... Home Alone instead of real classic ...

warwagon said,
Or they could just turn on the local TV. I'm sure there is some classic on TV.

I'm sure everybody is excited for watch 15 minutes of commercials every hour after hour.

warwagon said,
Maybe it's a sign that instead of watching movies they should converse with their family.

And what about people like me who literally do not have a family?

remixedcat said,
I only have netflix and other online stuff and no regular cable tv.. only cable internet.

I meant regular antenna.

giantsnyy said,

And what about people like me who literally do not have a family?

What about people outside US? How can they converse with their family?

Dunno about you Warwagon but i converse with my family most of the day. In the evening we sometimes feel like sitting down together and watching a film to relax and to spark interesting conversations.

Main site appears sluggish currently and streaming stops at 2% currently. No need to fear as the 24/7 on-call team are on the job, hopefully the issue will be resolved shortly.

Been watching South Park. It's been stopping at 7%... then 99%... on new episodes. Although I have been connected.

It's been acting up for awhile now, although I have been on it after 4pm (didn't home from work til 5:30).

well wouldn't call it down if it's running but it was sluggish playing a near 3-4 hour Hogfather movie last night. but figured dad was watching Vudu again and that is a bandwidth sucker if I ever saw one. which is why todays net just can't handle that sort of HD yet. although if our local CFU has it's way we might be tied into Kansas City's 1 Gbps line. although we won't see that sort of network but we are among the better ones. leaving Mediacom in the dust. Which is possibly why Netflix didn't seem out. It's likely because of my dad's vocal complaining of CFU's bad speeds that he went over there head and had the city council push them. Ooops. Which sorta does help I guess to call back on someone who took CCNA so I understand the basics but not enough to pass the thing with outdated Routers. Was facinating if I ran Down Right Now's java plugin on one area it's down but if I do it on my none streaming account I never had a problem.