Netflix offers discount for recent outage

There's a reason a lot of people say that they prefer owning physical media: There is no need to worry about the service going down. As we reported on Tuesday, Netflix experienced a temporary outage to its streaming service that seemed to affect a large number of people. The outage was similar to one that occurred back in October, and just like they did back then the company is again offering a discount to customers who lost the service.

Based on the email it doesn't sound like Netflix will be refunding their customers until they click a link in the message. It's also interesting to note that instead of telling customers how much of a refund they will receive the company says they will refund "3% of our $7.99 a month plan." This equates to a credit of 24 cents on your monthly bill. Still, despite this small amount of money it is more than most providers refund for outages. When Comcast had DNS outages in late 2010, their customers received no compensation at all.

Some may question whether 24 cents is worth the trouble and whether ignoring the outage would be better for the company, but anytime a company admits a mistake and tries to make up for it in a small way it helps to build goodwill amongst their customers.

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18 Comments

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Netflix would still lose money if the card was reported lost or stolen, It's not like their a rental car agency (where they force the charge through, whether it's prepaid, post, or lost, stolen.

I'd like to ask a question. Why won't they accept prepaid debit cards? They accept credit cards and debit cards, but not prepaid debt. Why?

Foub said,
I'd like to ask a question. Why won't they accept prepaid debit cards? They accept credit cards and debit cards, but not prepaid debt. Why?

Probably because there is typically no verification for prepaid credit cards. Anyone could walk into a grocery store, buy a card, make an account, get the max number of DVDs, throw the card away and Netflix would loose for each of those discs not knowing who took them.

wixostrix said,

Probably because there is typically no verification for prepaid credit cards. Anyone could walk into a grocery store, buy a card, make an account, get the max number of DVDs, throw the card away and Netflix would loose for each of those discs not knowing who took them.

Actually that isn't what I was talking about. Its a prepaid debit card. [url]http://www.easyfinancialservic...reedom/epic-mastercard[/url] (Click on Epic Mastercard) These are really no different than credit cards or debt cards. When you get the card your name is on it. It works just like a credit card accept that you must have money in your account first.

Foub said,

Actually that isn't what I was talking about. Its a prepaid debit card. [url]http://www.easyfinancialservic...reedom/epic-mastercard[/url] (Click on Epic Mastercard) These are really no different than credit cards or debt cards. When you get the card your name is on it. It works just like a credit card accept that you must have money in your account first.

I've never had a problem with Netspend or Walmart Money Cards prepaid cards. Their really isn't much difference between them, just one is reloadable.

Got the email, but not going to even bother. It didnt affect me, and 25cents is nothing lol. But as another said, it's the gesture that makes the difference.

Yeah, nothing new, they have always done that for as long as I have been a member, whenever they have downtime they send you a link to a discount.

Yah I saw this, this morning and did the math works out to be a 24 cent discount is all. But its the gesture that counts.

Yea, I got that but didnt go and get the discount. 3% isnt much and **** happens. If they were consistently down like that, then i would get the refund all the time.

techbeck said,
Yea, I got that but didnt go and get the discount. 3% isnt much and **** happens. If they were consistently down like that, then i would get the refund all the time.

Agreed. It was a one-time problem and lasted a few hours. The amount they're willing to reimburse you more than makes up for the downtime.