Nielsen: 96% of users satisfied with their Nokia Lumia 900

It looks like Nokia's venture into Windows Phone is doing quite well, with 96% of people surveyed by Nielsen saying they are either extremely satisfied or somewhat satisfied with their Lumia 900. It also came to light that 95% of Lumia 900 owners would recommend the device to others, 83% said their expectations of the device are better or much better than expected, and 85% said they would repurchase the device.

Also, out of the 810 people surveyed between April 27, 2012 and May 18, 2012, a whopping 91% claimed their device was better than other devices on the market; out of those 91%, 42% even went to say it was "much better" than others. Two-thirds of people purchased their Lumia 900 in-store as opposed to online, and "nearly all" owners believe the device is attractive, fast and easy to use.

That said, this survey was conducted before the announcement that all current Windows Phone devices would not receive an update to Windows Phone 8; instead devices would get a final Windows Phone 7.8 update that brings just a small fraction of WP8's features. We have to wonder if the survey results would be the same now that users know their three-month-old device is not going to receive any major future updates.

Via: WPCentral
Source: Conversations by Nokia | Images via Conversations by Nokia

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I am satisfied with Nokia Lumia 900.
I understand the technical reasons for the limited upgrade path.
I will still by WP8 once a device hits the shelves that tickles my fancy.

Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

seebaran said,
Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

You are right I found Nokia Lumnia 900 for $180 on re-sale

seebaran said,
Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

Yep Windows Phones have ZERO resale value lol. Buy them used instead of on a contract!

And yep the 900 has a ton of issues, it's another beta test. My back button would frequently "stick" and go into long press mode, and sometimes the buttons were unresponsive.

Come and stand in any mobile shops. Count how many people coming to buy mobile phones and ask if the phone is upgradable to next OS. Also, even if WP8 comes out, the start menu from 7.8 for WP7 still looks the same as in WP8. Normal people don't even care what diff behind it. All they can see is the same style of phone.

Some people buy phones and some buy toys. The first one will be satisfied till it breaks and the second one till the new toy gets out. Simple as that


Also, out of the 810 people surveyed

Half of them are probably AT&T and Microsoft employees

What I'd like to see is the same survey when Windows Phone 8 comes out, and those stuck with an unupgradable brick.

simplezz
Half of them are probably AT&T and Microsoft employees

Not the first survey that shows WP7 has a very high satisfaction rate... although it seems that "Microsoft payoff" is a common sentiment with the Google employees.

simplezz said,
What I'd like to see is the same survey when Windows Phone 8 comes out, and those stuck with an unupgradable brick.

Probably about the same as those with Androids that are stuck with v2. They either stayed with it or upgraded to a new device.

simplezz said,

an unupgradable brick.

What does that have to do with any Windows Phone?

Unless you described Android phones, most of which are 2 major versions behind and where 4.0 is still used by at most 10% of Android users.

Max Norris said,

Probably about the same as those with Androids that are stuck with v2. They either stayed with it or upgraded to a new device.

or installed new ROM
but before I decided to do that, yeah, I was pretty mad -.-

Also, out of the 810 people surveyed between April 27, 2012 and May 18, 2012, a whopping 91% claimed their device was better than other devices on the market; out of those 91%, 42% even went to say it was "much better" than others.

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.

TheDogsBed said,

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.

It's the same kind of nonsense that all paid reports produce. Microsoft's *sponsored* IDC reports come to similarly ridiculous conclusions.

simplezz said,
It's the same kind of nonsense that all paid reports produce. Microsoft's *sponsored* IDC reports come to similarly ridiculous conclusions.

.... and everything from Gartner.

TheDogsBed said,

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.


sorry if I've missed something, but who's to say they haven't? IMO it's perfectly feasible for them to have owned an Android phone for it's cheap price a while back, bought an iPad when it came out and experienced iOS, and then finally landed on a WP7.

C'mon, It's Windows Core for all or bust. It's a sacrifice that must be made, and Microsoft made a good move making the changes for their 2nd-gen devices moving forward.

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.

rom said,
C'mon, It's Windows Core for all or bust. It's a sacrifice that must be made, and Microsoft made a good move making the changes for their 2nd-gen devices moving forward.

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.


absolutely.

rom said,

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.

No, Apple doesn't do that. Apps written for iOS 4 still run on the 3GS.

Apps written for 8.0 dont run on 7.8. That's why they had to leave it as separate numbers.

Look, I'm not sure what this big bloody deal is with WP8, now just because it can't run the lastest and greatest why is everyone flying of the handle? It's like because a win7 doesn't run win8 it's crap? na hell no it's fine. Apple stops supporting iOS eventually on older phones. M$ have just made the cut. Most consumers don't care about updates. Even on iOS I know people still on early 4/3.5 builds.

Just because it doesn't get WP8 DOES NOT MAKE IT SHITEY!!! deal with it!!!!

Apple does NOT stop supporting a device 3 months after its released, and Apple doesn't fragment the developer platform. WP just became like Android... Target 4.1 and anyone with 4.0 can't run your app... Target 8.0 and anyone with 7.8 can't run your app.

That is the biggest problem.

andrewbares said,
Target 8.0 and anyone with 7.8 can't run your app. That is the biggest problem.

or, you could target 7.8 and anyone with 8.0 _can_ run your app

Matthew_Thepc said,

or, you could target 7.8 and anyone with 8.0 _can_ run your app

So you like and support Android's fragmentation?

I can write an app for 2.2 and it works on 4.1, so there's no issue right? Lol

andrewbares said,
Apple does NOT stop supporting a device 3 months after its released, and Apple doesn't fragment the developer platform.

AT&T still sells the 3GS. Fragmentation.

So my girlfriend is up for renewal and wants a windows phone. She loves my lumia 800. I've been telling her to wait as they just announced WP8 and current phones aren't compatible.

You know what she said? She doesn't care, she likes my lumia and can't see how waiting would benefit here as she's currently using a HTC desire which is constantly low on internal storage and more importantly really really likes my phone.

I've borrowed her my old omnia 7 as a stop gap and she seems quite happy. Even though she still doesn't get the whole 'wait for 8' thing.

My thinking is most people don't get the whole 'wait for 8' thing, they don't care, THEY DON'T CARE!

It's kinda like my two coworkers who know nothing about WP8. In fact, I had to tell them to update to Mango otherwise they wouldn't even know about it. For most people, they either know but don't care, or they simply don't know at all.

Of course, there are always those who do care, and they'll have a few choices:

1) Continue using it and wait for contract to expire then upgrade to WP8
2) Upgrade to WP8 as soon as possible
3) Move to a different platform asap or at end of contract
4) Stomp it and throw out the window

My option is # 2 even though I have just signed a 2-year contract about three months ago with TMobile. Do I feel burned? Not really since I want dual core, better GPU, FFC, better screen (more resolution, better quality, bigger size), etc... all the new hardware stuffs that my Lumia 710 doesn't have.

duddit2 said,
So my girlfriend is up for renewal and wants a windows phone. She loves my lumia 800. I've been telling her to wait as they just announced WP8 and current phones aren't compatible.

You know what she said? She doesn't care, she likes my lumia and can't see how waiting would benefit here as she's currently using a HTC desire which is constantly low on internal storage and more importantly really really likes my phone.

I've borrowed her my old omnia 7 as a stop gap and she seems quite happy. Even though she still doesn't get the whole 'wait for 8' thing.

My thinking is most people don't get the whole 'wait for 8' thing, they don't care, THEY DON'T CARE!

I think you're probably right. My girlfriend has a Lumia 800 (which she absolutely loves) and she's never interested when I tell her that an update is available.

duddit2 said,
So my girlfriend's phone is up for renewal and wants a windows phone. She loves my lumia 800. I've been telling her to wait as they just announced WP8 and current phones aren't compatible.

Fixed that for you.

DonC said,

Fixed that for you.

I never knew a phone could want another phone.
duddit2 said,

So my girlfriend's phone is up for renewal and she wants a windows phone.

"We have to wonder if the survey results would be the same now that users know their three-month-old device is not going to receive any major future updates.

Doesn't seem to bother Android users.

TechJunkie81 said,
"We have to wonder if the survey results would be the same now that users know their three-month-old device is not going to receive any major future updates.

Doesn't seem to bother Android users.


Exactly. I wonder why people ain't bitchin' about getting Windows 7 (desktop) free update to Windows 8

N-sr said,

Exactly. I wonder why people ain't bitchin' about getting Windows 7 (desktop) free update to Windows 8

probably because it's dirt cheap now (but I get your point ;D)

TechJunkie81 said,
"We have to wonder if the survey results would be the same now that users know their three-month-old device is not going to receive any major future updates.

Doesn't seem to bother Android users.

Except that every three month old Android device will see major updates, unlike WP7, which is now a dead platform.

It must hurt that Android now has better updates than Windows Phone. Especially for those who have been so vocally critical of Android's update support.

N-sr said,

Exactly. I wonder why people ain't bitchin' about getting Windows 7 (desktop) free update to Windows 8

Because most people don't want Windows *Touch* 8 in its current form.

simplezz said,

Except that every three month old Android device will see major updates, unlike WP7, which is now a dead platform.

You just said it, 3 three month old, Windows phone is almost 2 years old, the Lumias were just to late to the party, and they still have the 7.8 update coming

simplezz said,

Except that every three month old Android device will see major updates, unlike WP7, which is now a dead platform.

It must hurt that Android now has better updates than Windows Phone. Especially for those who have been so vocally critical of Android's update support.

What's 7.8 if not a major update? UI overhaul (new home screen, tiles, etc) as well as other elements of WP8.

nohone said,

Much like all 15 OSX users are satisfied.

To provide some context - Apple sold 35M iPhones Q1 2012. Android sold 89M. WP7 had a 4% market share during that time. A little math gives a little over 5.1M WP7 in Q1 2012. Apple said they sold 5.2M Macs in the same time frame. So if WP7 is a huge failure, after 30 years of Macs on the market, Apple's sales of the Mac is absolutely abysmal if they can only generate enough excitement to match a product that has been on the market for not even 2 years.

As an iPhone 4S user, I had the change to try this phone, and I was very impressed by the quality/fluidity of the OS, and the look and feel of the phone.

I like the fluidity of iOS on the 4S, and I HATE to use my fiancee's Galaxy S2 because of the lack of fluidity. When I tried the Lumia, I had the same fluidity feeling. It feeled very robust, very well optimized.

I may choose to buy a Lumia ??? when WP8 is launched tbh. Change is always good

As someone who always used Windows (WinMobile and now WP), I tried out an iPhone 4S for two weeks and was similarly impressed with the iPhone.

Both phones are honestly great. WP is actually easier to use (the UI has more visual clues and is more intuitive), but iPhone has more apps, etc. They're pretty even.

And Android on the Galaxy Nexus is actually really nice too. Scrolling isn't perfectly butter smooth though, but it's close. All three platforms are honestly great.

andrewbares said,
As someone who always used Windows (WinMobile and now WP), I tried out an iPhone 4S for two weeks and was similarly impressed with the iPhone.

Both phones are honestly great. WP is actually easier to use (the UI has more visual clues and is more intuitive), but iPhone has more apps, etc. They're pretty even.

And Android on the Galaxy Nexus is actually really nice too. Scrolling isn't perfectly butter smooth though, but it's close. All three platforms are honestly great.


they're close. but now look at the hardware behind each 3...Lumia is way behind in hardware and bruto performance on the Iphone 4S and especially on the new androids.

Shadowzz said,

they're close. but now look at the hardware behind each 3...Lumia is way behind in hardware and bruto performance on the Iphone 4S and especially on the new androids.

Unlike the new Androids, though, the Lumia doesn't seem to need it to maintain responsiveness across the OS and apps.

The new WP8 phones will bring things up to speed.

Shadowzz said,

they're close. but now look at the hardware behind each 3...Lumia is way behind in hardware and bruto performance on the Iphone 4S and especially on the new androids.

If all you care about are numbers on a spec sheet, then yeah the current Windows Phones are behind other phones. However for the rest of us operating the real world, this too is a non-issue.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

Anyone who isn't a techie won't really know about WP8 not being compatible. But not too many non-techies actually own Windows Phones yet (look at the small market share)

andrewbares said,

Anyone who isn't a techie won't really know about WP8 not being compatible. But not too many non-techies actually own Windows Phones yet (look at the small market share)

People who know that wp8 won't be coming can be around 1% right ?

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

I knowingly purchased a Lumia 900 outright because I've wanted one since it was announced, my Mozart was over a year old and I have no problem with upgrading once better WP8 phones come out.

Poor poor people that can only upgrade phones once every couple of years

Edit: the reason why it took me so long to buy one (until after the no WP8 on current hardware announcement) was because it wasn't released in Australia until recently. I didn't want an ugly AT&T logo on mine and was hoping maybe there would be a version compatible with Telstra's LTE. Alas it's regular HSDPA - yet somehow faster than previous phones.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

down the road!! low!!!

Only MS techies buy WP7 rest buy Iphone or Android.

still1 said,

down the road!! low!!!

Only MS techies buy WP7 rest buy Iphone or Android.

Wow that makes me an MS Techie! \m/

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

I personally don't mind. I like the way it is now, and 7.8 only makes it better so it's no like it's worse.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.
I doubt they care. They bought the Lumia 900 to use WP7. I don't know any sane person that would buy a product now simply because they are hoping it will be updated later.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

The make or break time is when current Lumia (7.5/7.8) users see WP8 adverts and new Phones running an OS they'll never have on their current contract.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

Still quite happy with my 900 thanks, and quite likely to upgrade to a new model once WP8 is released.

flexkeyboard said,
I wonder what the percentage is after the wp8 announcement? You legion of Lumia owners, speak now.

I'm sure some just are enoying the current product, most don't even know about WP8, and a few are really worried about WP8... With a new OS coming every year, I suppose some people are going to be screw every year with their purchase and their two year contract

Mulsivaas said,
I doubt they care. They bought the Lumia 900 to use WP7. I don't know any sane person that would buy a product now simply because they are hoping it will be updated later.

Some just bought it to use the Lumia itself, regardless of the OS

Mulsivaas said,
I doubt they care. They bought the Lumia 900 to use WP7. I don't know any sane person that would buy a product now simply because they are hoping it will be updated later.

Indeed. The whole "waah! current gen phones not getting WP8!" nonsense is a complete non-issue. Anybody techy enough to know about the various versions of Windows phone have enough wits about them to know that most bits of WP8 that are compatible with older handsets will arrive in WP7.8, such as the new home screen and tiles. Anybody who doesn't know about the various versions and upcoming features, well frankly are blissfully unaware of the whole "issue".

Fred 69 said,

Edit: the reason why it took me so long to buy one (until after the no WP8 on current hardware announcement) was because it wasn't released in Australia until recently. I didn't want an ugly AT&T logo on mine and was hoping maybe there would be a version compatible with Telstra's LTE. Alas it's regular HSDPA - yet somehow faster than previous phones.

if you take your finger dip It in sugar and if the logo is on top of the surface it will come off with no scratches (I have done that with multiple electronics in the past)

andrewbares said,

Anyone who isn't a techie won't really know about WP8 not being compatible.)

Is that like the Android fragmentation I am always reading about?