Nielsen: 96% of users satisfied with their Nokia Lumia 900

It looks like Nokia's venture into Windows Phone is doing quite well, with 96% of people surveyed by Nielsen saying they are either extremely satisfied or somewhat satisfied with their Lumia 900. It also came to light that 95% of Lumia 900 owners would recommend the device to others, 83% said their expectations of the device are better or much better than expected, and 85% said they would repurchase the device.

Also, out of the 810 people surveyed between April 27, 2012 and May 18, 2012, a whopping 91% claimed their device was better than other devices on the market; out of those 91%, 42% even went to say it was "much better" than others. Two-thirds of people purchased their Lumia 900 in-store as opposed to online, and "nearly all" owners believe the device is attractive, fast and easy to use.

That said, this survey was conducted before the announcement that all current Windows Phone devices would not receive an update to Windows Phone 8; instead devices would get a final Windows Phone 7.8 update that brings just a small fraction of WP8's features. We have to wonder if the survey results would be the same now that users know their three-month-old device is not going to receive any major future updates.

Via: WPCentral
Source: Conversations by Nokia | Images via Conversations by Nokia

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Look, I'm not sure what this big bloody deal is with WP8, now just because it can't run the lastest and greatest why is everyone flying of the handle? It's like because a win7 doesn't run win8 it's crap? na hell no it's fine. Apple stops supporting iOS eventually on older phones. M$ have just made the cut. Most consumers don't care about updates. Even on iOS I know people still on early 4/3.5 builds.

Just because it doesn't get WP8 DOES NOT MAKE IT SHITEY!!! deal with it!!!!

Apple does NOT stop supporting a device 3 months after its released, and Apple doesn't fragment the developer platform. WP just became like Android... Target 4.1 and anyone with 4.0 can't run your app... Target 8.0 and anyone with 7.8 can't run your app.

That is the biggest problem.

andrewbares said,
Target 8.0 and anyone with 7.8 can't run your app. That is the biggest problem.

or, you could target 7.8 and anyone with 8.0 _can_ run your app

Matthew_Thepc said,

or, you could target 7.8 and anyone with 8.0 _can_ run your app

So you like and support Android's fragmentation?

I can write an app for 2.2 and it works on 4.1, so there's no issue right? Lol

andrewbares said,
Apple does NOT stop supporting a device 3 months after its released, and Apple doesn't fragment the developer platform.

AT&T still sells the 3GS. Fragmentation.

C'mon, It's Windows Core for all or bust. It's a sacrifice that must be made, and Microsoft made a good move making the changes for their 2nd-gen devices moving forward.

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.

rom said,
C'mon, It's Windows Core for all or bust. It's a sacrifice that must be made, and Microsoft made a good move making the changes for their 2nd-gen devices moving forward.

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.


absolutely.

rom said,

They were also transparent to say that it's 7.8 and not Windows Phone 8 (with limited features) like others do.

No, Apple doesn't do that. Apps written for iOS 4 still run on the 3GS.

Apps written for 8.0 dont run on 7.8. That's why they had to leave it as separate numbers.

Also, out of the 810 people surveyed between April 27, 2012 and May 18, 2012, a whopping 91% claimed their device was better than other devices on the market; out of those 91%, 42% even went to say it was "much better" than others.

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.

TheDogsBed said,

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.

It's the same kind of nonsense that all paid reports produce. Microsoft's *sponsored* IDC reports come to similarly ridiculous conclusions.

simplezz said,
It's the same kind of nonsense that all paid reports produce. Microsoft's *sponsored* IDC reports come to similarly ridiculous conclusions.

.... and everything from Gartner.

TheDogsBed said,

How can they possibly know that, unless they've tried the others? Typical statistical nonsense.


sorry if I've missed something, but who's to say they haven't? IMO it's perfectly feasible for them to have owned an Android phone for it's cheap price a while back, bought an iPad when it came out and experienced iOS, and then finally landed on a WP7.


Also, out of the 810 people surveyed

Half of them are probably AT&T and Microsoft employees

What I'd like to see is the same survey when Windows Phone 8 comes out, and those stuck with an unupgradable brick.

simplezz
Half of them are probably AT&T and Microsoft employees

Not the first survey that shows WP7 has a very high satisfaction rate... although it seems that "Microsoft payoff" is a common sentiment with the Google employees.

simplezz said,
What I'd like to see is the same survey when Windows Phone 8 comes out, and those stuck with an unupgradable brick.

Probably about the same as those with Androids that are stuck with v2. They either stayed with it or upgraded to a new device.

simplezz said,

an unupgradable brick.

What does that have to do with any Windows Phone?

Unless you described Android phones, most of which are 2 major versions behind and where 4.0 is still used by at most 10% of Android users.

Max Norris said,

Probably about the same as those with Androids that are stuck with v2. They either stayed with it or upgraded to a new device.

or installed new ROM
but before I decided to do that, yeah, I was pretty mad -.-

Some people buy phones and some buy toys. The first one will be satisfied till it breaks and the second one till the new toy gets out. Simple as that

Come and stand in any mobile shops. Count how many people coming to buy mobile phones and ask if the phone is upgradable to next OS. Also, even if WP8 comes out, the start menu from 7.8 for WP7 still looks the same as in WP8. Normal people don't even care what diff behind it. All they can see is the same style of phone.

Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

seebaran said,
Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

You are right I found Nokia Lumnia 900 for $180 on re-sale

seebaran said,
Eh... I am not so satisfied with mine anymore. I was a big fan of this and happily promoted it prior. Anyone else have their Start button stick, thus activating TellMe? The back arrow also freezes up as frequently. It's getting rather bothersome in the past few weeks.

Out of curosity, I checked Craigslist list and people are selling new or used NL900s for as cheap as $200! Guess the re-sale value is not so hot. I was hoping to break even and buy a gently used Galaxy Nexus HSPA+ until WP8 comes out.

Yep Windows Phones have ZERO resale value lol. Buy them used instead of on a contract!

And yep the 900 has a ton of issues, it's another beta test. My back button would frequently "stick" and go into long press mode, and sometimes the buttons were unresponsive.

I am satisfied with Nokia Lumia 900.
I understand the technical reasons for the limited upgrade path.
I will still by WP8 once a device hits the shelves that tickles my fancy.

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