No Windows Phone 7.8 update for T-Mobile's Nokia Lumia 710

When Microsoft revealed that Windows Phone 8 wouldn't be made available as an update for older handsets, it offered an olive branch to owners of those devices in the form of the 7.8 update. Over seven months after it was first promised, 7.8 has finally started rolling out to users. 

But alas, it's not quite as clear-cut as that. Some Windows Phone 7 handsets - such as those from LG - won't be getting the update at all. Samsung promised that all of their WP7 devices will be updated, and the same is true for Nokia, but as Microsoft and its OEM partners have stated, the distribution of the update will be carrier-dependent. In other words, if you bought your Windows Phone 7 handset from a carrier who decides not to go to the trouble of testing and approving the 7.8 update, you're out of luck. 

Sadly, that appears to be the case for customers of T-Mobile in the United States who purchased a Nokia Lumia 710. As WPCentral reports, Nokia itself has revealed, in an email to a customer, that T-Mo US won't be making the 7.8 update available for the 710: 

...We understand that you want to confirm if the Windows Phone 7.8 [sic] will be available for Nokia Lumia 710 from T-Mobile. We are sorry to inform you that there are a small number of operators that have chosen not to offer the update to their users. It is important to recognize that this decision was made solely by the operator and these include the T-Mobile network in the United States."

For customers patiently waiting for months for the update to be made available - only to get a middle finger at the final hurdle from the operator that sold them the device - this will certainly be a bitter pill to swallow. Unfortunately, with carriers needing to test and approve updates - and to support them after distribution - the decision to simply deny updates to end users is far easier than the effort required to push them to devices. 

Of course, users will still have the option to update their devices through unofficial channels, but operators, retailers and OEMs are unlikely to support your handset if anything goes wrong after that.

Source: WPCentral

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37 Comments

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Who says LG phone will not get updates? My LG Quantum and one of my friend's LG E900 got the 7.8 update a couple of days ago.

I don't get why people are screwing at Microsoft when a little reading comprehension will help you realise it's the manufacturer and carrier are blocking the update, not MS. If you force pushed the 7.8 update through on any 1st or 2nd gen phone, it'll work fine.

We blame Microsoft because it was them who said no such situation will ever be possible. It was them who claimed that their update mechanism is so much superior compared to that of Android. Fragmentation, you know...

They can abandon it all they want ( WTH Microsoft?), the community is there to help. I helped a friend upgrade his 1st generation LG WP7 to 7.8 and it works like a charm even without firmware updates from LG.

still1 said,
community cannot do nothing when the OS is closed source. 7.8 is all it can get. nothing more.
not even 7.8.1

Something tells me you don't know how WP updates work.

I forced an update to my HD7 from T-Mobile, I used the windows phone hacker tool they created. phone installed 3 updates before it reached the 7.8. loving it so far.

Unrelated Bu I wonder what happened to the Beta/Early adopters/Enthusiasts program that was announced last summer.....
So far the best way to receive updates is to buy SIM free devices. If MS started to produce its own devices,would be even better.... skipping OEM and carriers altogether...

primexx said,
wasn't it reported a while ago that they were skipping the carrier?

With WP8 they went to OTA Updates, but carriers still need to test it...

One more reason to avoid the carrier crap devices, just buy a standard unlocked non-carrier phone like the rest of the world.

I want to know why the Titan II which was release the same day as the Lumia 900 as the other top of the line WP handset has not gotten the update?! WTF MS!

92GTA said,
I want to know why the Titan II which was release the same day as the Lumia 900 as the other top of the line WP handset has not gotten the update?! WTF MS!

It is being rolled out by device and carrier...

Sprint hasn't even released the keyboard fix update, they're never going to update this for their discontinued HTC Arrive.

nub said,
Sprint hasn't even released the keyboard fix update, they're never going to update this for their discontinued HTC Arrive.

Can't you install the update by hand with the WP7 CAB sender?

I've been using the tool linked above which automates the CAB method. Comments on that page states it worked for their Arrives. I ran into a little problem though. My phone was taking a long time to restart (into download mode) and the program timed out which left me in download mode, but I pulled the battery and it fixed it.

I'm on about my 6th restart now.

nub said,
I've been using the tool linked above which automates the CAB method. Comments on that page states it worked for their Arrives. I ran into a little problem though. My phone was taking a long time to restart (into download mode) and the program timed out which left me in download mode, but I pulled the battery and it fixed it.

I'm on about my 6th restart now.

Are you sure it's download mode rather than backup mode? Backups can take a lot of time, try doing the backup on Zune first and then run the tool without backup (first choice).

Don't use unofficial methods for updates like disconnecting from internet with Zune or using this tool because the device is not upgraded correctly (phone-specific firmware, drivers and packages missing) and the only solution is to reflash an unbranded stock firmware and losing everything on the phone (backups won't work in that case).

francescob said,
Don't use unofficial methods for updates like disconnecting from internet with Zune or using this tool because the device is not upgraded correctly (phone-specific firmware, drivers and packages missing) and the only solution is to reflash an unbranded stock firmware and losing everything on the phone (backups won't work in that case).

What?? Disconnecting from the internet in Zune DOES apply the update properly (along with any other available firmware updates...).

M_Lyons10 said,

What?? Disconnecting from the internet in Zune DOES apply the update properly (along with any other available firmware updates...).

It does install WP7.8 but it often doesn't install newer drivers or firmware specific for each device that are released along with the newer OS updates. The OS and drivers are listed separately and the cable trick often prevents Zune from getting the whole list of packages so only the OS software part is updated. See here: http://forum.xda-developers.co...2d8956b0bd38c&t=1279945

Indeed, I used the trick to force Mango and I did not have any problem; all functionalities were there and the firmware version was updated as well.

Fritzly said,
Indeed, I used the trick to force Mango and I did not have any problem; all functionalities were there and the firmware version was updated as well.

That was luck, I had to reflash the stock rom on my previous Omnia because it didn't get all the drivers updates for having updated with the cable disconnect trick (for example compass wasn't working just like with the nodo update).

francescob said,

That was luck, I had to reflash the stock rom on my previous Omnia because it didn't get all the drivers updates for having updated with the cable disconnect trick (for example compass wasn't working just like with the nodo update).

Maybe you were unlucky. This method have worked fine for me and many others as far as I know.

francescob said,
Don't use unofficial methods for updates like disconnecting from internet with Zune or using this tool because the device is not upgraded correctly (phone-specific firmware, drivers and packages missing) and the only solution is to reflash an unbranded stock firmware and losing everything on the phone (backups won't work in that case).

This is not correct...

It is possible to not get all the drivers, but ONLY if they not yet available. If users are updating device XYZ through regular channels, but you have not gotten your update yet, forcing the update through Zune will CORRECTLY update your device, as all the updated drivers for your device are available.

thenetavenger said,

This is not correct...

It is possible to not get all the drivers, but ONLY if they not yet available. If users are updating device XYZ through regular channels, but you have not gotten your update yet, forcing the update through Zune will CORRECTLY update your device, as all the updated drivers for your device are available.

I'm pretty sure that post was correct but I didn't elaborate enough. If you rush the update by pulling the cable or using generic tools you may not get the drivers/firmware (you only get the OS updates, not the OEM ones released by the manufacturer / operators). If you do not get the drivers you risk not being able to get them at all because those packages are tied to previous or equal versions of the OS (therefore not counted for the upgrade) so the only way to get them is to redo all the upgrades from scratch by flashing the phone to a previous stock ROM. If you flash WP7.8 now and the drivers are skipped you risk never ever getting them back especially since it's most likely the last upgrade for the OS.

The drivers are not generic, there are different, incompatible sets of drivers (not binary-incompatible but incompatible in term of breaking packages dependencies necessaries for future updates) that are shipped by the manufacturer and other different sets shipped by the operators so even if the news say "WP7.8 for XXX phone available" it doesn't necessarily mean that the drivers/firmware will be actually be available if you have a branded phone. If you pull the cable while Zune is checking for updates (not allowing it to check the "blocker" lists for each phone/operator) you risk getting only the OS updates so it's always better to wait until the update is officially available.

I hope it's clearer now, if Zune doesn't show the update for a branded phone it means the operator doesn't allow it but it could also mean that the operator also hasn't made the proper operator-customized drivers available as well. Not doing the updates properly is just risking messing the phone (and without a proper backup system available it's pretty much a mess to restore when you reflash to stock).

Edited by francescob, Feb 4 2013, 12:58am :

What happened to MS having strict rules on updates being pushed? I heard operators are allowed to leave devices one update behind, couldn't MS send out a WP7.9 to force them to comply?

thealexweb said,
What happened to MS having strict rules on updates being pushed? I heard operators are allowed to leave devices one update behind, couldn't MS send out a WP7.9 to force them to comply?

I was wondering the same thing.